HTC Windows Phone 7 Devices seeing bugs, other issues

After a rush of early Windows Phone 7 adopters got their hands on their new devices yesterday, the first problems are starting to rear their ugly heads. 

The main problem seems to affect only HTC based devices that are trying to run one of the most marketed features of Windows Phone 7, Xbox Live Extras. The free download has been out for a few days now, but most HTC users who have downloaded it, myself included, just have the application crash on launch. There have been other Xbox Live related crashes too, with achievements not loading and other more minor issues.

A quick look at the Windows Phone 7 marketplace review rating for Xbox Live Extras shows that it isn't just a few devices either. The HTC trophy, HD7 and Mozart are all suffering from the same problems. We put in a request to Microsoft last night to try and find out when it may be fixed but we have yet to hear back.

Other early issues for Windows Phone 7 users seem to be GPS based, with the GPS hardware on some devices (Not just HTC) showing up as quite a long distance away from where they are actually based and the GPS finding it hard to get locations in general. I have spoken to a few other users who say when they are out and about, the devices are showing them sometimes over half a mile away from where they are located.

Long game load times are also being reported, with even small titles running around 80mb taking over a minute to load into the actual games themselves. This is a far cry from the fast speeds being shown in games on both iPhone and Android operating systems. It is currently unknown if this is just due to first generation games or if it is a Windows Phone 7 issue.

You can check out our Neowin Windows Phone 7 review right here.

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ILikeTobacco said,

Because most people use Microsoft products and not Apple products so bashing a company that you use products from reflects poorly on yourself.

Hmm so in that logic, I reflect my self very very very poorly because I use an apple product (iphone4), but will bash steve jobs in every chance I get Not because of it's hardware, but because of iTunes and other limitations

Draconian Guppy said,

Hmm so in that logic, I reflect my self very very very poorly because I use an apple product (iphone4), but will bash steve jobs in every chance I get Not because of it's hardware, but because of iTunes and other limitations

You apparently skipped the word MOST

Honestly? Really?

None on the iOS devices have had any actual problems. INCLUDING 'Antennagate' Apple hid nothing, there was no coverup, and iPhone 4 is the fastest selling iPhone in the company's history. If that's worse than WP7 *not working* then your logic fails me...

vince.macintyre said,
Honestly? Really?

None on the iOS devices have had any actual problems. INCLUDING 'Antennagate' Apple hid nothing, there was no coverup, and iPhone 4 is the fastest selling iPhone in the company's history. If that's worse than WP7 *not working* then your logic fails me...

You are being serious when saying that there wasn't a cover up with 'Antennagate'? I don't remember anything ever saying that Apple admitted it was a fault.

vince.macintyre said,
Honestly? Really?

None on the iOS devices have had any actual problems. INCLUDING 'Antennagate' Apple hid nothing, there was no coverup, and iPhone 4 is the fastest selling iPhone in the company's history. If that's worse than WP7 *not working* then your logic fails me...

Patently false. The issues with iPhone 4 were well documented and have already been argued ad nauseum. You just couldn't resist trolling this thread huh? I mean, at least this phone works out of the box. An app crash? Welcome to smartphones baby.

A few problems on day one, have your fun, I'm just glad we finally have our Phone. Suck on it Apple, oh yea, and keep buying that stock, you can't go wrong there, no risk at all, as a matter of fact, put all your money into it. Put your money where your mouths are and talk to me in 6 months.

I have spoken to a few other users who say when they are out and about, the devices are showing them sometimes over half a mile away from where they are located.

Well, anyone that has read up on the GPS in WP7 should expect this, as apps can use two different types of location based determination. The quicker (And less demanding) of the two doesn't get you as close...

M_Lyons10 said,

Well, anyone that has read up on the GPS in WP7 should expect this, as apps can use two different types of location based determination. The quicker (And less demanding) of the two doesn't get you as close...

I've tried both and they seem to still show the wrong locations. Fingers crossed its just a simple bug rather than anything else and I guess it's expected on first edition software

Byron_Hinson said,

I've tried both and they seem to still show the wrong locations. Fingers crossed its just a simple bug rather than anything else and I guess it's expected on first edition software

I hope that it is resolved as well (And I'm sure it will be). Out of curiosity, is this in something within the OS that it's "off", or in an app? Because if there is a setting in the OS (Which I honestly have not seen to be honest), it won't affect apps, as they decide on their own which method they use to ascertain the user's location. Because they may not need to know exactly where you are. If they are trying to give you turn by turn directions for example, they need to know where you are. But if they are just trying to show you stores nearby, they don't. A general idea is good enough. So why drain the battery unnecessarily for that app? So, out of curiosity, where are you seeing this issue? Is it something like Bing that is baked into the OS, or is it an app?

M_Lyons10 said,

I hope that it is resolved as well (And I'm sure it will be). Out of curiosity, is this in something within the OS that it's "off", or in an app? Because if there is a setting in the OS (Which I honestly have not seen to be honest), it won't affect apps, as they decide on their own which method they use to ascertain the user's location. Because they may not need to know exactly where you are. If they are trying to give you turn by turn directions for example, they need to know where you are. But if they are just trying to show you stores nearby, they don't. A general idea is good enough. So why drain the battery unnecessarily for that app? So, out of curiosity, where are you seeing this issue? Is it something like Bing that is baked into the OS, or is it an app?

Bing Maps, Twitter, HTC Location etc - every app even built in are showing long distances away. Without paying for a navigation app, which may be useless if this is the case, I can't find out for sure if even Bing Maps decides to use triangulation

Consider that WP7 is a new OS and just like every new OS it may have problems... What about ios or android early versions? And they didn't have all the features that WP7 has at launch...

It's to be expected, every new device has it's teething problems. No matter how much extensive testing you do, you can never be 100% certain you won't have any issues. The real test here is how quickly these issues get resolved.

Long game load times are also being reported, with even small titles running around 80mb taking over a minute to load into the actual games themselves. This is a far cry from the fast speeds being shown in games on both iPhone and Android operating systems. It is currently unknown if this is just due to first generation games or if it is a Windows Phone 7 issue.

Wow, I think this will be a deal breaker for a lot of gamers out there.

MobileTechWorld:

Microsoft has officially announced that an update to the Xbox Live Extras Windows Phone 7 application will be available soon after a bug that apparently only affects HTC handsets prevents the application from correctly launching.

"To that end, we've gotten reports of users launching Xbox LIVE Extras where it appears to hang at a black screen and is returned to the Start screen several seconds later on some phones.

We have identified this issue and have an update currently making its way through certification, we hope to have this update available to you in the next few days. While this may not work for everyone, you can try hitting the back key after returning to the start menu and Xbox LIVE Extras should restart normally.

There are many of you who use props on your avatar, and you receive a “Could not find your prop, please try again later.”

Many of the props on Xbox 360 are being converted for their use with the new Xbox LIVE Dashboard and Kinect launch. Because of this some of the props have not been converted for use on Windows Phone at this time. More of these are added daily so expect this issue to disappear over time."

I just had a quick look at the Marketplace and sure enough the Xbox Live Extras app is no longer available. Hopefully Microsoft will also fix the stupid camera software bug which seems to be present on all device (your settings aren't saved when you close the app) and several other problems like long loading times on some games.

This just the beginning of more problems to come. The (Please forgive us for screwing you over on the last Windows mobile phone and give us another chance phone) Windows Phone 7 is all trail and error at this point. I am mad at how Microsoft totally negelected us current Windows Mobile Customers who have 6.5 and below. As of right now we have no working applications for Facebook, Twitter, Windows Live Messenger, or anything. I have always been a Microsoft fan, but after what i have seen lately, I am almost ready to just throw the towel in and make Apple iPhone my next purchase.

I've never used Windows Mobile, but after some cursory searching, it looks as though 6.5 was released only about a year ago. Is that right? If so, from an outsiders point of view, your complaints seem completely valid. They are really no apps for Facebook, Twitter, Windows Live Messenger?

JSYOUNG571 said,
This just the beginning of more problems to come. The (Please forgive us for screwing you over on the last Windows mobile phone and give us another chance phone) Windows Phone 7 is all trail and error at this point. I am mad at how Microsoft totally negelected us current Windows Mobile Customers who have 6.5 and below. As of right now we have no working applications for Facebook, Twitter, Windows Live Messenger, or anything. I have always been a Microsoft fan, but after what i have seen lately, I am almost ready to just throw the towel in and make Apple iPhone my next purchase.

They shouldn't focus on old products - we need all the focus on Windows Phone 7. Just get a new Windows Phone when it's time to upgrade your contract.

I don't think this phone is really 'trial and error'. I have a HTC Mozart and it's brilliant. The OS certainly feels like a finished, polished OS and I've had no problems with it (other than trying to access Xbox Live Extras, but that's probably a software issue and I don't play Xbox anyway, I was just checking them out ).

JSYOUNG571 said,
This just the beginning of more problems to come. The (Please forgive us for screwing you over on the last Windows mobile phone and give us another chance phone) Windows Phone 7 is all trail and error at this point. I am mad at how Microsoft totally negelected us current Windows Mobile Customers who have 6.5 and below. As of right now we have no working applications for Facebook, Twitter, Windows Live Messenger, or anything. I have always been a Microsoft fan, but after what i have seen lately, I am almost ready to just throw the towel in and make Apple iPhone my next purchase.

You're wrong. There are multiple Twitter clients, including an official one. There is a Facebook app, in addition to the best-in-class Facebook integration, and there is a Windows Live Messenger app. I wouldn't 'throw in the towel' just yet.

You buy a new Hyundai Accent then complain about its lack of quality and features about 3-4 years later!? Do you really expect that when they come out with the new model, your old one will turn into a Lamborgini?

Man... do your homeworks before buying a product! I'm a microsoft fan but I'm also aware that at that time, there were a lot of better options out there!

WP v.1 and some of you expect it to be flawless? Okay back to reality please. If this is one of the few problems with a BRAND NEW OS to be introduced to the mass market then I would say that it is FLAWLESS. Windows Mobile users give it a rest and move foward. MS while trying to support WM 6.1-6.5 had to put its efforts into one of their most critical projects. It looks like it has paid off and the base for them moving foward is a great starting point. It can only get better and right now its pretty damn good. I love my Android handsets but I am anxiously waiting to get my hands on the HD7 or the Dell Venu Pro maybe both. If it were only on AT&T instead of TMOBILE. Nothing against TMOBILE but they dont have the best coverage in the places I travel or where I reside.

MS has address the bug and testing it right now. So are on it and will remain on it. You can bet your house on that. They have a lot to prove to the world and this is a critical moment for them in the mobile market. If they remain as proactive as they have been with security updates and updates in general for Windows 7 then they have a shot at really making a lot of gains in the mobile space.

Im willing to bet the game speed is because MS is forcing developers to write managed apps, and if the WM7 .Net CLR is as bad as the 360's, that explains the long load times. And the garbage collector is really slow even on optimized applications. How many cores does the WM7 cpu have?

Also the first thing I saw when XNA 4.0 was released that WM 7 as of now anyway, doesn't support custom shaders...

Already fragmentation has caused a bad taste in WP7 users' mouths. MS should have gone it alone on this, not depend on third parties who can't be trusted with such an important product.

All iPhones are the same. All user experiences are the same. Updates can be pushed to all customers within 24 hours if there's an emergency (as seen with 4.0.2 for closing the exploits allowing userland rooting). They "just work", and they're fast. It's a great strategy.

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