Is Microsoft blocking Mega email registrations from arriving at Hotmail/Outlook.com accounts? [Update]

Last week, Kim Dotcom launched his new Mega file-sharing service and claimed that the first day it brought in over one million registered users for the successor to MegaUpload. However, it's looking like people who have email accounts on Hotmail and Outlook.com are having issues registering as the emails are disappearing. 

Today, Dotcom took to Twitter to state, "Don't use hotmail to register on . They have mysteriously black holed emails from our domain. Gmail works fine."

 

We have also received a tip from Neowin reader Drossel who claims he never got his Mega confirmation email from his Outlook.com account. We have contacted Microsoft to confirm if the company is actively blocking email confirmations for Hotmail and Outlook.com addresses or if the emails are being nabbed deep in Microsoft's spam filters.

While Dotcom has yet to give any more information on the numbers of Mega user registrations since the first day of its launch, he did say in a Twitter post this morning that the service has had "tens of millions of files" uploaded to Mega's servers since it went live to the public with only "50 takedown notices received". He also claims that Mega desktop and mobile apps are in development and will be released "ASAP".

Update: Dotcom has made a new Twitter post concerning the Hotmail-Outlook.com situation:

 

Source: Kim Dotcom on Twitter

 

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66 Comments

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I don't see the point in using it. . .

Although I am only just realising the potential for SkyDrive; although I should think it'll take me a very long time to fill the space with what is effectively "archive things I will probably never need".

I also note searching "mega" on Bing yealds no results for the service.

Hey, Mega doesn't know how to set up an email distribution system so let's all blame Microsoft because we know jack squat about how spam filters work and would rather believe in conspiracy theories and do whatever it takes to feel like we're cheering on this 90% cholesterol beast of an attention whore.

What Max put and I hate to write in CAPS:

ADD @mega.co.nz TO YOUR SAFE SENDERS LIST. I RECIEVED MULTIPLE EMAILS FROM MEGA AFTER THAT.

Works perfectly

This isn't Microsofts foult, what do you think what happens when one mail address starts sending thousands of emails? The spamfilter of outlook recognise it as spam and blocks it. That's it.

I tried to sign up using a custom domain on Outlook and never got the email, but I got it straight away using my Gmail account.

After looking at some of the comments on this article, I can confirm that by adding the mega.co.nz domain to the safe senders list, that this lets me get the email on Outlook.

I don't think it's MS fault here. i tried 4 emails (2 microsoft mails, 1 gmail, and even my old yahoo mail account), and not a single confirmation mail came.

link6155 said
I don't think it's MS fault here. i tried 4 emails (2 microsoft mails, 1 gmail, and even my old yahoo mail account), and not a single confirmation mail came.
That's strange. I tried my @yahoo.com address and it worked instantly.

Pathetic how many idiots just go along and blame Microsoft with no verifiable proof. And even when its proven its not MS fault they keep insisting it is.

nickcruz said,
Pathetic how many idiots just go along and blame Microsoft with no verifiable proof.

If Microsoft used a proper spam filter (like Google do) then their wouldn't be an issue. Just DELETING emails THEY consider spam is the most pathetic mechanism at spam protection.

If Microsoft (wrongly) considers an email spam it should go into the users spam folder so the USER can decide whether it is spam or not.

dvb2000 said,

If Microsoft used a proper spam filter (like Google do) then their wouldn't be an issue. Just DELETING emails THEY consider spam is the most pathetic mechanism at spam protection.

If Microsoft (wrongly) considers an email spam it should go into the users spam folder so the USER can decide whether it is spam or not.

That's not even close to what's happening here.

Have confirmed that adding root@mega.co.nz to my safe senders list was the solution. Both my outllook.com and hotmail.com email addresses now work.

It lagged going to Outlook.com, howver, it did get there. In contrast, though it was faster to my GMail account, signing up (via Chrome, oddly enough) failed (GMail account), whereas Outlook.com/IE was rock-solid (in fact, my test uploads (and downloads) were also successful (both via IE10/Windows 8) - impatience?).

This isn't without precedent, Microsoft did the same thing (blanket filtering) when Gmail first became available in 2004. People want to convince themselves that Microsoft have changed but recent history suggests that they haven't.

Then how come some of us (including me) NEVER had that issue with ANY Microsoft product and GMail? (In fact, Outlook has been my GMail client of choice on Windows since I've had it.) And yes - I'm part of the GMail 2004 charter group. In fact, I have specifically used GMail to test Outlook's settings auto-detection feature *because* the settings that Google requires for GMail are decidedly non-standard - and I've had no problems at all; that is why Outlook is the ONLY IMAP4 client I recommend (or will use).

That explains why I couldn't receive the confirmation email. I added "@mega.co.nz" to my safe sender list and received the email right away.

Anaron said,
That explains why I couldn't receive the confirmation email. I added "@mega.co.nz" to my safe sender list and received the email right away.

I just did this after trying to register a few times with my Microsoft account and I received the confirmation email instantly! Thanks for the tip. Neowin should make a post or add an update to the article to help other users.

benalvino said,
they should shut them down again... they are **** as usual

Who should do it? The FBI fabricating false evidences again attempting to frame them as last time they tried? I would rather see my money spent in more useful tasks.

This is the reason as acknowledged by them in their blog

"Within hours after the launch, Hotmail started blackholing our e-mails (silently discarding potential ham is actually quite a rude thing to do!). Apparently, our sudden surge of activity triggered some heuristics designed to guard against spam botnets. Please do not use a Hotmail address to sign up while we're working with them unblock our IP range."

So they are not doing it purposely.

https://mega.co.nz/#blog_4

StandingInAlley said,
This is the reason as acknowledged by them in their blog

"Within hours after the launch, Hotmail started blackholing our e-mails (silently discarding potential ham is actually quite a rude thing to do!). Apparently, our sudden surge of activity triggered some heuristics designed to guard against spam botnets. Please do not use a Hotmail address to sign up while we're working with them unblock our IP range."

So they are not doing it purposely.

https://mega.co.nz/#blog_4

also, even if true, it specifically says blocking it due to 'some heuristics designed to guard against sudden surges' so no, even if true all it is is a spam blocking pattern gone wrong, so I'll just wait for some acknowledgement from the other side on this issue.

of course, if looking for a conspiracy angle mega competes with SkyDrive so there is a motive. This falls apart though when you look at MS's actions over the last few years rather than fighting to keep that old MS stigma close to heart.

even if true all it is is a spam blocking pattern gone wrong

What? No, it hasn't.

It's actually a ****up on megas end--their domain has no SPF records, which any first year university student would know is necessary to not be considered spam.

Microsoft are doing their job. There are hundreds of millions of domains that pop-up every day, send a billion spam e-mails, then disappear--domains that cannot be validated by global spam white lists, which you should contribute your domain to if you plan to send bulk e-mail, which clearly Mega isn't on.

Then they can use sender policy framework (SPF) records to give a little bit of credibility to the domain--which Mega hasn't done.

It's just an extremely poor set up and administered website.

You know the genius part? The e-mails are coming from root@mega.co.nz; one can only assume they're sending from the root account. Awesome job.

I signed up using an Outlook/Hotmail account, and received the confirmation email instantly. I signed up on the launch day.

I received my emails at my 2 Gmail accounts almost instantly, I am unable to upload files to Mega. I also signed up for Mega with my own domain email and never received a reply.

You see, at first I thought it was Microsoft problem... but then I remembered, that the first thing that pops up when you arrive on the page is to switch my "outdated" browser to Google Chrome.

For overkill, Chrome crashes after ~4 hours of upload.

Um... It works fine for my Outlook.com/Hotmail account.

It DIDNT work for my Gmail account.

Obviously this is a bug with his registration system, not Outlook or Gmail.
What a troll.

got 4 of them on outlook.com (just to see if anything was blocked)

I think that Mr. Kim is a just Google fanboy, pushing both Gmail and Chrome. Either that or someone is paying him to push those two products

I registered using my Outlook adress and got 4 confirmation emails (from 4 differents regs I did) so worked 100% fine for me.

lets see, maybe mega is deliberately not sending the hotmails ones to try to make Microsoft look bad? you can never count out fanboys, especially huge ones *wink wink

vcfan said,
lets see, maybe mega is deliberately not sending the hotmails ones to try to make Microsoft look bad? you can never count out fanboys, especially huge ones *wink wink

Look at his other tweets. Its nothing but google ass kissing. Telling everyone to stop using IE and FF and only use Chrome.

I registered using my outlook address. Didn't come through, tried again twice more, still nothing. 5 minutes later I get three confirmation emails through each with their own activation codes.

Max Norris said,
Add @mega.co.nz to your safe senders list. I received multiple emails from Mega after that.

Worked for me as well.

Wait a minute, why is everybody instantly jumping on the boat that Microsoft is blocking emails? It could just as likely be Mega not sending them!

Ha. On my first attempt with hotmail I never received confirmation email! I wrote this off to overloaded servers at mega but tried again with a yahoo and got instant response. So yes, something was up with hotmail.

Didn't work for me, tried 3 different aliases of the same outlook.com account, although i see others did get theirs so it cant be a system wide block, so I'm intrigued without jumping to conclusions.

i used my company domain email in the end which worked fine, instantly.

the plot thickens....

Got mine instantly on @live.ca this is probably just his way of getting people to use google some more. First forcing chrome and now trying to get everyone to use gmail. Sounds like google execs sent him some "Entertainment" after their "Get everyone to stop using office" ploy failed miserably.

Colin McGregor said,
Got mine instantly on @live.ca this is probably just his way of getting people to use google some more. First forcing chrome and now trying to get everyone to use gmail. Sounds like google execs sent him some "Entertainment" after their "Get everyone to stop using office" ploy failed miserably.

I was thinking similar, as this sure doesn't look like a MS block issue as some got theirs.

if this turns out to be some kind of 'i prefer google' issue with Kim he can kiss my ass, although if it turns out to be a MS issue then i will not be pleased.

It worked fine for me, so Microsoft aren't out-right blocking it. There must be some sort of bug in their system.

I've tried signing up daily with my Hotmail address...email confirmation never comes. They definitely are blocking it!

They do this to their email users, only god knows what they do to their OS users, oh wait, we know, they impose secure boot on new users amongst other things.

Stop assuming stupid things. MS is not blocking anything, it's Mega's stupid system. I didn't get it in my Gmail, but I got it in my Outlook. As many people stated below.

zikalify said,
They do this to their email users, only god knows what they do to their OS users, oh wait, we know, they impose secure boot on new users amongst other things.

With reverse engineering and just plain old memory hacking, watching network traffic, or just track what gets processed through the CPU... these are not new techniques, yet no one has found anything to burn MS to the ground. If anything you imply would be in the Windows OS, it would have been found by now. MS is good, but not good enough to hide such things for 2 decades.

zikalify said,
they impose secure boot on new users amongst other things.

Darn MSFT and their insistence on security and protecting their users! Shame on them!

zikalify said,
They do this to their email users, only god knows what they do to their OS users, oh wait, we know, they impose secure boot on new users amongst other things.

Wow. You think Secure Boot is bad? That adding a process that prevent rootkits is bad? Paranoia much? Let me guess, your scared of Trusted Platform Modules as well?

No one is harmed by secure systems except malware writers. The entire industry / "good" developers should embrace and extend these types of technologies. At worst there will be a slight bump as they first become adopted, but this tends to be true of most new processes of this nature.

I got mine on my outlook account, first try.

It didn't work for me the first time because I mistakenly misspelled my e-mail address..

The night Mega was released, the reason it took me so long to get in was because I tried signing up with hotmail, which never worked. I switched my registration over to my gmail, and it took on the first try. Go figure.

MS is not blocking anything, it's Mega's system. I didn't get it in my Gmail, but I got it in my Outlook. As many people stated below.

Hidr0 said,
Yet another dumb move by MS... Tried to register using my outlook account and the email never came...

*dumb move by commenter

Same, but I added mega.co.nz to the "Safe List" (as Max below said to do) and re registered with the hotmail account and it came right through so it is either Microsoft or Mega is detecting whether it is on the Safe list and sending the email or not.

EDIT: Added "(as Max below said to do)"