Man sues Microsoft over advertised Surface storage amounts

Microsoft has already offered information about the amount of usable onboard storage in its Surface tablets. That is apparently not good enough for one man, who has decided to file a lawsuit against Microsoft, claiming that the company has not been open enough about how much space is left over for his own files in the Windows RT-based device.

The Seattle Times reports that Los Angeles-based lawyer Andrew Sokolowski filed the lawsuit on Tuesday, claiming that his recent purchase of the 32 GB version of the Surface tablet ran into issues when he loaded up with music and documents. He claims that his tablet quickly ran out of storage space.

Sokolowski accuses Microsoft of false advertising and unfair business practices. He hopes to get back some of what Microsoft has earned from the Surface tablet as well as change the company's marketing efforts.

Microsoft has already responded to the lawsuit, claiming that it is without merit. Microsoft points out that the Surface tablet does have a SD card slot and a full USB port which can be used by people to expand the storage space of the Surface. It added, "Customers understand the operating system and pre-installed applications reside on the device's internal storage thereby reducing the total free space."

Earlier this month, Microsoft said that the 32 GB version of the Surface has about 16 GB available for its users, based on the install of Windows RT itself as well as pre-installed apps, including the Windows RT version of Office 2013 and Windows recovery tools. The 64 GB version has 46 GB of free storage space. Microsoft revealed this information on its website on November 5th and the lawsuit says that Sokolowski bought his Surface on November 7th.

Source: The Seattle Times

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Not looking it from a TECHIE viewpoint. I am looking at from past case law. Research it and you will see that the HARDDRIVE cases are very different than this. Microsoft has published the space available afterwards, have given it a Micro-SD slot to increase the storage space as to not hinder the users ability to save documents and pictures. They have given free space with SkyDrive which is not an issue with usage limitations because it is done through Wi-Fi not Cellular Data so no additional incurred costs. Many standard factors have established many years ago with OS installation on advertised harddrive/NAND capacities. They are advertising correctly on the NAND size which is 32GB so there is no case that will win based on this. Gartner group even made mention of this. The lawfirm is seeking publicity and if the courts grant him a Class Action Filing then they are just playing into the game as well.

I dont understand how he hopes to get some of what Microsoft has earned.. what loss has he suffered? At best, if he did win, he could simply return the item and get his money back!

Maybe he should also take hard drive manufacturers to court... you dont get the advertised storage space on them either; due to formatting!

Everyone saying he doesn't have a case needs to go back to law school and look at similar cases. Hard drive manufacturers have settled lawsuits because of discrepancies between advertised space and actual space when the real difference was the interpretation of 1gb as 1 billion bytes. TV manufacturers have lost suits back in the CRT days because of discrepancies between viewable screen size vs tube size.

In this case, there's the added confusion of comparing a 32gb ipad vs a 32gb surface. Most consumers (ie not computer geeks arguing on this site) will see the 32gb Surface as $100 cheaper than a comparable 32gb ipad. But the fact is the Surface is closer in actual storage to a $499 16gb ipad anyway.

Now I don't think Microsoft is intentionally misleading people, but if you can never use that space anyway, can you really argue that 32gb is valid from a consumer perspective? For example, in the case of CRTs, does it matter if a TV tube is technically 28" if the consumer will never see more than 25"? In the same vein, if a user will never be able to use all 32gb, he effectively only has a 19gb Surface.

It's true that all these tablets lose space to the OS, but it's become an issue for the Surface because of how much is lost. The industry has generally settled into 16, 32 and 64 gb as different levels of devices. The Surface purports to be in one class but is essentially in a lower class.

^ This. People here are looking at the issue from a techie point of view, where we've all been indoctrinated into the fact that the OS "has" to use your storage, when from a consumer point of view, they don't understand this and never will. They saw something advertised with X amount of space, they get Y; they feel ripped off. Honestly, they have a point. WHY should it have to be this way?

So really, depending on the judge, this case could well have some merit to it because really, it's a kind of bait & switch. There is NO technical reason why the device makers can't increase the storage enough to cover the amount consumed by the OS, so still giving the consumer the amount they expect. Flash RAM prices are low, that 16gb being used by WinRT would only cost MS a couple of bucks, just add it to the price (fairly). No one will care about $5 more.

This guy is clearly after an attention grab but to play devils advocate here:

If MS advertised it as 2x the space of the 16Gb iPad (which they never did) or if MS at some point said twice the space of some of the competition's 16GB tabs (again they never did) then he might have a case.

He has to show that they are advertising it as having more space than a competitors device or somehow show they are advertising it in an intentionally misleading way. Now sure we all thought it was going to have more space, but that was our assumptions. I don't recall it ever being advertising as such.

For everyone making a complaint about the space. Yes its a ridiculous amount to be tied up by the OS. However it is clearly not a case of false or misleading advertisement. If you buy a laptop with a 500GB HDD you not only are going to get less because of the actual size. But you are going to get less space due to the OS and the RECOVERY PARTITION. Both of which come into play here. The OS itself probably only amounts to about 4-5GBs, Office is likely 2-3GBs amounting to the 8GBs, which on its own isn't as bad as it sounds. That second 5GB partition is what most people aren't digging.

I don't know, you really only get 16GB free? I wouldn't have guessed that. I would have tried to return it though before suing...

That is kind of crazy.

The guy won't win. He states that he was not aware and even when pressed said it was hard to find the facts about how much the OS and Office RT takes up. It has been explained several times over and if you have been around technology then you know and even if you didn't you should ask. Return the damn thing if you don't like or buy a $30 32GB Micro-SD card and stop crying.

It is not falsely advertising 32GB because it is a 32GB NAND. Because if they said it is a 16GB NAND after installation of Office RT, Windows RT OS and some other "stuff" it would be a little confusing don't cha think?

The IPAD doesn't come with a REAL OS or come preloaded with any Office like Apps. Android doesn't come this way either so they have more useable space due to this.

Many mention/bitch about the 16GB left over but forget what you get on the Surface preloaded?


mrmomoman said,
The IPAD doesn't come with a REAL OS or come preloaded with any Office like Apps. Android doesn't come this way either so they have more useable space due to this.

You must be one of those guys that program in a REAL programming language, like assembler...
Can you please enlighten me on what of those REAL parts of the OS consume 6GB more than iOS and Android?
Take iOS as an example, it includes almost everything out of the box in a ~2GB package, plus if you add Pages, Numbers and Keynote from the AppStore that amounts to less than 1 extra GB of storage.
Windows is still down by 5GB, which other "REAL OS" features are taking up that space?

mrmomoman said,

The IPAD doesn't come with a REAL OS or come preloaded with any Office like Apps. Android doesn't come this way either so they have more useable space due to this.

Many mention/bitch about the 16GB left over but forget what you get on the Surface preloaded?

My galaxy tab comes preloaded with an office like app, and it doesn't takes 16gb.
What if Microsoft got a 31 gb OS and left only 1 Gb of free space ?
We must draw a limit somewhere, and it's a bit annoying how the microsoft fanboys want to stay blind to the issue.
If it's not false advertising, at the very least it seems misleading for average customer.
Reminds me the issue for vista, difference between "vista capable" and ready.

bigmehdi said,

My galaxy tab comes preloaded with an office like app, and it doesn't takes 16gb.
What if Microsoft got a 31 gb OS and left only 1 Gb of free space ?
We must draw a limit somewhere, and it's a bit annoying how the microsoft fanboys want to stay blind to the issue.
If it's not false advertising, at the very least it seems misleading for average customer.
Reminds me the issue for vista, difference between "vista capable" and ready.

Android isn't a real OS, unlike Windows.
If MS' OS was 31GB then as they opted with 16GB variants they simply wouldn't have a 32GB model.

You can't draw a limit of how large an OS can be. It's not about staying blind to the issue, it's simple and spelled out. There's even a link in the MS help files to the storage explanation. Can't remember how I got there but I was looking at a Surface at a Surface Experience Center and found it without even meaning to.

Fred 69 said,

Android isn't a real OS, unlike Windows.
[...]
You can't draw a limit of how large an OS can be. It's not about staying blind to the issue, it's simple and spelled out.

I don't get why android isn't really an os , I've already installed it on a virtual machine, and I'm sure provided few adjustments it could be installed on a pc, just like any regular os. It's based on linux by the way, which is an os too.
The problem is not that there's a limit to the size of an os, the problem is that microsoft advertise a drive of 32 gb, and the user realize later that only half of the space is available. Anyway, if you read comments here, you see other people surprised that only 16 gb are available.

bigmehdi said,

My galaxy tab comes preloaded with an office like app, and it doesn't takes 16gb.
What if Microsoft got a 31 gb OS and left only 1 Gb of free space ?
We must draw a limit somewhere, and it's a bit annoying how the microsoft fanboys want to stay blind to the issue.
If it's not false advertising, at the very least it seems misleading for average customer.
Reminds me the issue for vista, difference between "vista capable" and ready.

Windows RT is nothing more than Windows 8 coded to work on ARM instead. Therefore it will use almost as much space as Windows 8 which at this point is about 10GB or so. Top that off with the ARM version of Office 2012 and there you go. While both Android and iOS are operating systems in their own right they don't play in the same ballpark and therefore can't compare.

Please compare apples to apples. Not apples to oranges.

shinji257 said,

Windows RT is nothing more than Windows 8 coded to work on ARM instead.

And with the ability to run regular windows apps stripped. I won't be able to run apps like photoshop, there's little incentive to use windows RT over android sorry.

bigmehdi said,

And with the ability to run regular windows apps stripped. I won't be able to run apps like photoshop, there's little incentive to use windows RT over android sorry.

It hasn't 'been stripped' it's a different architecture, not compatible. There's a lot of rubbish in the comments here.

Would be nice if ms gave you the option of creating a recovery dvd or usb drive with the ability to clear the recovery partition.

gonchuki said,

You must be one of those guys that program in a REAL programming language, like assembler...
Can you please enlighten me on what of those REAL parts of the OS consume 6GB more than iOS and Android?
Take iOS as an example, it includes almost everything out of the box in a ~2GB package, plus if you add Pages, Numbers and Keynote from the AppStore that amounts to less than 1 extra GB of storage.
Windows is still down by 5GB, which other "REAL OS" features are taking up that space?

Arm chair programmer are you? Tell me do you have a desktop in IOS or Android? Can you run REAL WORD, REAL EXCEL? Not some half baked attempt of Office without proper formatting, cell formulas, etc. I don't need to be a programmer I am a consumer of products. So your attack on programming language is assumed and amateur at best. I know more than I will share with you. I do not need to prove my self to you or anyone else. I made a comment. You made yours and I would leave it at that. I don't play into these childish banters that happens when someone's CYBER feelings get hurt.

mrmomoman said,

Arm chair programmer are you? Tell me do you have a desktop in IOS or Android? Can you run REAL WORD, REAL EXCEL? Not some half baked attempt of Office without proper formatting, cell formulas, etc. I don't need to be a programmer I am a consumer of products. So your attack on programming language is assumed and amateur at best. I know more than I will share with you. I do not need to prove my self to you or anyone else. I made a comment. You made yours and I would leave it at that. I don't play into these childish banters that happens when someone's CYBER feelings get hurt.


onions man.
step down from your horse, Windows RT has no desktop, and it runs on ARM like Android, iOS, Linux, Symbian, and I could go on. It's as if you didn't even know what is the meaning of Operating System, but I will make it easy for you: even your dishwasher has an OS inside.
*But*, this is where you could draw a line: your dishwasher cannot get new apps, features or use it for alternate activities like say washing your car. It's a fixed function Operating System tied to specific hardware, whereas in the others I mentioned you are only limited to *whatever* any developer decides to write for them, as they share the same guts (a touchscreen, microphones, speakers, ARM powered processors)

Simply remember that Office is an APPLICATION, it's not the OS. You can't compare OSes capabilities by looking at which apps are available. What happens with your statement once Office gets released on Android and iOS [1]? Will you point to some other pseudo feature in Windows RT or are you just implying that the REAL WORD and REAL EXCEL consume 6GB?, because last time I checked the entire Office 2010 for Win7 only consumed a little more than 1GB.

Now let's see, can all the tablet OSes get new apps? What about WiFi, watching videos and browsing the internet? I will repeat it for you: what feature does WinRT have that can't be obtained in iOS/Android that is the cause of this 6GB excess of disk space consumption?

[1] http://9to5mac.com/2012/11/07/...face-release-in-early-2013/

Well only 16 gb of free space is left, I understand a bit the disappointment of that Sokolowski .
I think android OS takes much less space.

bigmehdi said,
Well only 16 gb of free space is left, I understand a bit the disappointment of that Sokolowski .
I think android OS takes much less space.

Android SHOULD be less since it's a phone/tablet OS.

Enron said,
I'm going to sue potato chip makers for having the top 30% of the bag filled with air.

Bag was advertised as having a certain mass of chips inside

Enron said,
I'm going to sue potato chip makers for having the top 30% of the bag filled with air.

This has already been covered with the usage of net weight.
So they tell you the actual weight of the contents and not the air.

Enron said,
I'm going to sue potato chip makers for having the top 30% of the bag filled with air.

I actually should of sued this one pretzel company. I legitimately found a spring embedded in a pretzel. It turned out to be from one of their machines. Unfortunately I sent the evidence to them. On the other hand they did admit fault. I just let it go. I don't buy their products anymore.

jamesyfx said,
My phone has 16GB storage and yet I only have 13.3GB storage according to my phones storage manager.

... HOW DARE THEY!


Now imagine, if, like the Surface 32GB, you only had 50% available space out-of-box. So, 8GB free.

jamesyfx said,
My phone has 16GB storage and yet I only have 13.3GB storage according to my phones storage manager.

... HOW DARE THEY!

What if your phone reported only 8GB usable after unboxing?

thealexweb said,

What if your phone reported only 8GB usable after unboxing?

I would return it to the store for a full refund. End of story.

Actually, I think he MIGHT have a case. it happens on my Galaxy Nexus (3 GB is reserved for system of my 16 GB), but at this rate its a LOT more ridiculous.

"The Seattle Times reports that Los Angeles-based lawyer Andrew Sokolowski filed the lawsuit " so a Lawyer see's an opportunity and takes it without merit, I mean the most this has going for it is that surface uses more of the internal storage % than other systems, but they all still do it. Gonna be hard to win I think, as it'll be a case of drawing a line somewhere with no president.

duddit2 said,
"The Seattle Times reports that Los Angeles-based lawyer Andrew Sokolowski filed the lawsuit " so a Lawyer see's an opportunity and takes it without merit, I mean the most this has going for it is that surface uses more of the internal storage % than other systems, but they all still do it. Gonna be hard to win I think, as it'll be a case of drawing a line somewhere with no president.

precedent

This is a bit of a stupid case. All hardware has an advertised amount of storage that has a certain amount taken up by the actual software for running the computer.
For example, my HTC Trophy on Verizon Wireless has 16GB of advertised storage. Only 14.63GB is available. This is just an idiotic lawyer trying to get money by suing over something he has no clue about.

It would be nice if MS would allow removable storage to be added to Libraries. This would save some local storage used for large music libraries.

They should countersue and force him to pay for all legal fees. At which point Microsoft could have hired 1000 lawyers just to be mean.

splur said,
They should countersue and force him to pay for all legal fees. At which point Microsoft could have hired 1000 lawyers just to be mean.
No need, there is no way this dumb*ss will get anywhere with this.

Is a lawsuit really that much cheaper than a Micro SD card these days?

If that's the case, I think something needs to be addressed here... Need to up the cost of lodging a lawsuit I think

the surface could have been like some of the first netbooks (mainly dell) which had the recovery media on a DVD, would which have solved the space issue ... but he still would have complained about having the recovery via DVD.
on that note Microsoft could have gave the surface a recovery USB stick or allow to be recovered from SD by moving the recovery partition to it.

omg I bought a System with a 500GB drive and all the installed OS files take up 25GB of that! therefore I was mislead! sue!!!!!!!

neufuse said,
omg I bought a System with a 500GB drive and all the installed OS files take up 25GB of that! therefore I was mislead! sue!!!!!!!

Forget about installing OS dude. You lose some space just due to formatting. Sue!!!!

Crimson Rain said,

Forget about installing OS dude. You lose some space just due to formatting. Sue!!!!

*sigh* I get tired of this mis-information.

shinji257 said,

*sigh* I get tired of this mis-information.

actually it's true not misinformation, when you format a RAW drive you have to make a table of records on NTFS you have the $BITMAP the $MTF and a backup of the $MTF those alone usually take 60+MB so technically, formatting you DO lose space...

now if what you are thinking is the fact that storage makers can't do base 2 math and everything is in base 10 for storage size being 1000 instead of 1024 then yeah that isn't losing space, that's the MFG's not using "computer math" aka base 2

It's common understanding that the OS and software will be in the storage so you will get less. But 32GB and getting only 16GB of useable storage is somewhat stupid. I could never understand why they never offer a 16GB version and this is why. I can understand why this guy is p*ss off. I would too.

ACTIONpack said,
It's common understanding that the OS and software will be in the storage so you will get less. But 32GB and getting only 16GB of useable storage is somewhat stupid. I could never understand why they never offer a 16GB version and this is why. I can understand why this guy is p*ss off. I would too.

i think MS would have been wise to put the recovery partition on an included thumb drive, instead on the internal drive, that alone would have freed up 4 GB

Sraf said,

i think MS would have been wise to put the recovery partition on an included thumb drive, instead on the internal drive, that alone would have freed up 4 GB


People lose thumb drives.
If anything, that could have added a teeny bit more storage and call it a day.

Then again I'm torn whether he has a case...
You never know.

meh... I'm tired... Should move out of law topics for today...

GS:mac

Glassed Silver said,

People lose thumb drives.
If anything, that could have added a teeny bit more storage and call it a day.

Then again I'm torn whether he has a case...
You never know.

meh... I'm tired... Should move out of law topics for today...

GS:mac

Could have also allowed for web restores, either via a download to a thumbdrive, or by having a small second OS (maybe something based off of WinCE) that can use the Surface's wireless adapter to download a restored OS wirelessly

Sraf said,

Could have also allowed for web restores, either via a download to a thumbdrive, or by having a small second OS (maybe something based off of WinCE) that can use the Surface's wireless adapter to download a restored OS wirelessly


I know Apple do this, must say I'm not a fan at all of this practice.

GS:mac

Sraf said,

Could have also allowed for web restores, either via a download to a thumbdrive, or by having a small second OS (maybe something based off of WinCE) that can use the Surface's wireless adapter to download a restored OS wirelessly

And rely on the Internet like Apple does? No thanks.

What a dumbass.
NO WHERE does it say 32GB of FREE space.
He's going to get crushed in court...if it makes it that far.

I don't really care what everyone else does. It's about time all companies stopped advertising the full amount when in reality, it's not available to the user.

I find the telecom companies advertising your phone is free to be much more misleading as it never is. At least not over here. And as it does not say _anywhere_ that Surface has xxGB of free storage, but just mentions the total available storage there is no case here. Microsoft has been very open about the available storage space right from the start, there has been a Q&A response well before Nov 5th stating this.

paulheu said,
I find the telecom companies advertising your phone is free to be much more misleading as it never is. At least not over here. And as it does not say _anywhere_ that Surface has xxGB of free storage, but just mentions the total available storage there is no case here. Microsoft has been very open about the available storage space right from the start, there has been a Q&A response well before Nov 5th stating this.

It really doesn't matter what they say on the Internet. They should be clearly telling them on the box, on the specs, or whatever people can look at, that there is X amount of space available for use out of a total of X.

wernercd said,

I don't like that attitude. See you in court.


Not so fast, I have a patent on suing people, I'm suing you for patent infringement.

ir0nw0lf said,
Not so fast, I have a patent on suing people, I'm suing you for patent infringement.

Someone has already owned a patent on how to make a proper comment online. Your comment is illegal.

mahara said,

Someone has already owned a patent on how to make a proper comment online. Your comment is illegal.

What the hell are you guys doing on my internet. I didn't let you in.

aviator189 said,
Yeah, I don't think he's going to win this...
Don't pcs and ipad do this too?

Not to quite the degree that the Surface does, he may actually have a case

No he doesn't. This is standard throughout the industry. Name a single system that advertises how much FREE space available. Even PCs say they have a 500 GB HD but the OS still takes up to 16 GB of space depending on the system. Windows RT is just another flavor of Windows. The storage is just less than what traditional HDs have available. Nothing to see here. move along... move along.

Sraf said,

Not to quite the degree that the Surface does, he may actually have a case

Edited by Drewidian, Nov 15 2012, 12:25am :

Drewidian said,
No he doesn't. This is standard throughout the industry. Name a single system that advertises how much FREE space available. Even PCs say they have a 500 GB HD but the OS still takes up to 16 GB of space depending on the system. Windows RT is just another flavor of Windows. The storage is just less than what traditional HDs have available. Nothing to see here. move along... move along.

Name another device on the market that only has 50% of the available storage space available, compared to what's advertised

Sraf said,

Not to quite the degree that the Surface does, he may actually have a case

He doesn't have a case at all, as Microsoft has been completely open about the amount of user-available space.

joep1984 said,

He doesn't have a case at all, as Microsoft has been completely open about the amount of user-available space.

They were open after the fact, it wasn't apparent to me how much space I would have when I ordered the Surface, and on the Reddit AMA, they said I would have >20 GB available

Now, I must say, I'm not upset, I knew what I was getting into, that's why I got a microSD card (32GB) right after I ordered the Surface

(Which I got working well after some fussing, I recommend NTFS if you are planning on putting your media collection on the SD card, not exFAT)

Sraf said,

Not to quite the degree that the Surface does, he may actually have a case

Nonsense.. you could wipe the OS and use all the space if you wanted too. That's why they advertise it as having a capacity of xGB.. not for xGB of your Documents..

Ryoken said,
Nonsense.. you could wipe the OS and use all the space if you wanted too. That's why they advertise it as having a capacity of xGB.. not for xGB of your Documents..

Good luck with that with the uEFI lockdowns all Windows RT tablets have

Sraf said,

Good luck with that with the uEFI lockdowns all Windows RT tablets have

If a person wanted to install Linux they can. Microsoft has signed the GRUB2 bootloader stub for Linux distros to use so they can boot while Secure Boot is enabled.

shinji257 said,

If a person wanted to install Linux they can. Microsoft has signed the GRUB2 bootloader stub for Linux distros to use so they can boot while Secure Boot is enabled.

And drivers?

Sraf said,

Not to quite the degree that the Surface does, he may actually have a case

He has a valid complaint, but a valid complaint shouldn't necessarily mean a valid legal case. The point still remains that if Microsoft is doing false advertising, so are their competitors. As far as I know, the law doesn't say that you can do false advertising if your exaggeration is smaller versus if your exaggeration is bigger. That's why regulations exist, because not everything can be solved by a judge.

djdanster said,
Seriously? Even competitor devices have the EXACT same thing.

The % amount of available space the Surface is amongst the worst the industry has ever seen, 90% due to formatting is okay, 50%-60% is terrible

thealexweb said,

The % amount of available space the Surface is amongst the worst the industry has ever seen, 90% due to formatting is okay, 50%-60% is terrible

Actually there is never loss due to formatting. It is due to the differences in how operating systems report a MB/GB vs the manufacturer definition.

Take this example.
Typical 250GB drive
Manufacturer spec 1GB = 1000MB
OS spec 1GB = 1024MB
So...
250x1000x1000x1000=250000000000
Now then...
250000000000/1024/1024/1024=~232.83GB

That's the amount you typically see reported after formatting. As you can see the 18G isn't "lost". It is simply being reported differently. Some operating systems (like Mac OS) has opted to report like the manufacturer does in order to minimize the confusion.

Another way to look at it is that the OS is really reporting in GiB rather than GB.
http://en.wikipedia.org/wiki/Gibibyte

djdanster said,
Seriously? Even competitor devices have the EXACT same thing.

Stupid people need to be educated.
And this is a chance to do that.

djdanster said,
Seriously? Even competitor devices have the EXACT same thing.

If you're talking about other Windows RT devices, then probably yes. If you're talking about competitor devices like the iPad, then no.

PmRd said,
What a dumbass. I hope he loses

yep.
Im just curious as to what hes going to say for the case.

plus i think they stated on the site you would only have the 16gb anyways. or whatever.

auziez said,

yep.
Im just curious as to what hes going to say for the case.

plus i think they stated on the site you would only have the 16gb anyways. or whatever.


The probably did, yes. I wonder if they stated such on the box? I mean I guess they're not really required to but it would be nice and and a way to avoid things such as this...

PmRd said,
What a dumbass. I hope he loses

he's used to the androids.. who usually mean what they state. except the generic brands. like I have a Vital ASC 7 inch 16 gb. Which isn't quite right. 8gb on the free sd card and the on board memory is split over 2 chips. 1 gb and 7 gb. giving the 16 gb overall only about 5 gb for me to use. The Samsung and Asus brands I've seen are fairly close to the number they state. Chop off about 2 gb but thats about it. Windows obviously is a bigger OS. Thus the problem. Does he have a case? Probably not. Everyone knows Android is a smaller OS. that was the draw for Linux.