Microsoft: 785 organizations have come back after trying out Google

Microsoft loves the enterprise - it's where they make quite a bit of their revenue and it's where they have a significant presence in productivity software as well as desktop operating systems. Of course, Google would like to cut into Microsoft's share of the market at the enterprise level but at WPC14, Microsoft took a bit of time to show that many clients who have switched to Google are switching back.

In fact, in the last eighteen months, 785 organizations who tried out Google's suite of services have now come back to Microsoft. It goes without saying that switching between Google and Microsoft is not a trivial process as the expense incurred - both financially and in terms of lost productivity - can be considerable. So, for a company to switch back from Google, they must have been quite unhappy with the services to make the transition again, in what is likely a small time window.

What we would love to know, of course, is how many customers have left Microsoft for Google. The figure of 785 customers is almost meaningless without that context. 

Certainly, Google has it much easier than Microsoft in terms of support for legacy software as they are a cloud-only service provider which allows them to push out new features faster. Microsoft's mix of on-site and cloud products makes the support cycles for their services generally longer which is one reason why corporations like Microsoft services. Additionally, it is this mix of product offerings that makes Microsoft's portfolio of applications incredibly strong.

While 785 may not seem like a high number, remember, these are enterprise customers and each company can be composed of hundreds, if not thousands, of employees. 

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Which is why I had emphasised the fact that I usually prefer Office but, only in this case, went for Google Docs which shows that there is still a lot of room for improvement, especially since these are probably very small and easy things to add.

Office 365 is a great product and offers way more than Google. The use of Outlook alone is worth it over GMail, but the whole suite is excellent. I have many of my clients on it and no one on Google Apps.

There's that "other number" of how many have left Office for Google, but there are even more important ones on my opiniĆ³n; how many clients don't want to change? And how many have tried without deploying Google Docs?

Pretty sure the employees themselves who do productivity work never want to switch. It's the clueless upper managements looking to cut cost and the incompetent IT departments that make these uninformed decisions only to regret it later most of the time.

Google Apps is used by companies that are trying to be ultra cheap and cut corners. It also means that some accountant is driving IT decisions. I had two companies that sent me product demo invites from Google Calendar. That was a red flag to me.

Oh, it gets better. My new CIO knows little to nothing about IT and is making... Pushing.... A lot of the decisions himself. Waiting for things to blow up.

Yup. People switch things all the time. Large companies think Google can handle am their needs. They not there yet. They are fine for small organizations or schools. People try to save money going Google... Don't look at the big picture... And end up paying more.

I know a few people who use Google at work and have no problems. But of course, they are doing just the basics

I guess the dumping free software on the market only goes so far when you're faced with a division of MSFT that stands united and moves very fast. Google was basically the first to market with an office suite that ran online and not only has MSFT matched it but surpassed it and then with office 365 bundles and streaming desktop apps just blew google out of the water.

MS will always surpass any new suit that comes out. Doesnt matter if it is Google, Open Source, or some other company. MS is embedded in the enterprise and for a lot of home users. IT is going to take a lot to knock them out of the lead of at all. And doesnt really matter if it is cloud based or not. If it was because of a united MSFT that moves very fast, WP would be kicking the crap out if iOS and Android.

techbeck said,
MS will always surpass any new suit that comes out. Doesnt matter if it is Google, Open Source, or some other company. MS is embedded in the enterprise and for a lot of home users. IT is going to take a lot to knock them out of the lead of at all. And doesnt really matter if it is cloud based or not. If it was because of a united MSFT that moves very fast, WP would be kicking the crap out if iOS and Android.

Technically, from an OS perspective, WP already does kick the crap out of iOS and Android. It was a tactical blunder on Microsoft's part that now sees WP having to come from behind. However, Android is a very old, very poor software design and is rapidly approaching the end of what you can do with it - almost identical to Symbian. What will happen when Android dies?

Android isnt going anywhere. with the change front Dalvik to Art, it is just going to get that much better. Google is constantly making changes to the platform and switching things up. An "old" OS didnt slow down Windows and Apple is also still going strong. And as far as marketshare, no WP is not kicking the crap out of iOS and Android. And if you meant WP is kicking the crap out of others because you think it is a better platform, that is subjective.

the change of runtime will make no difference. Android's techincal merits are irrelevant. It is a windows-like momentum based OS where people only get it because it is pushed by OEMs and carriers by default, like windows on PCs.

the problem with WP isn't android's code, or google's schedule. The problem is breaking into the OEM and carrier barriers. Just like google has no chance on the PC, windows phone stands little chance on phones.

but who knows, Samsung experimenting with Tizen and refusing to kill it, may signal a tendency of OEMs to keep google in check. After all, competition in the OS space is in their best interest and google is far from an entity that fully controls android anymore.

I don't think android will go away, but like windows before it, it doesn't mean it cannot be challenged. It is just a question of when the challenger emerges, not if.

Wow MS has been pulling out the big guns lately...nice to see some movement from the sleeping giant, its been awhile. Lots of smack talk lately, show us some products we want to buy now.

remember MSFT revenues never declined. They are a giant kicking ass in many areas. People just look at phones and tablets as the only market, but computing is much wider than that even if not as popular for the press.

plus the thing about being diversified is like unlike google, which is nothing but an ad machine with a single model is that MSFT can afford to take risks google can't. thus why they kicked google to the curb with office.

I'm just one author, but I went with Google Docs on a Chromebook for a short while. The lack of proper track changes made Docs painful for me. Not to mention the host of little things Word 2013 takes care of for me. Autocorrecting, autocapitalizing, and so on. A lot of fiction writers use Scrivener until they get to the editing phase, but Word really can't be beat.

Office 365 is also fantastic for a two-author household with a Windows PC, a Mac, and two iPads. So much easier to have the subscription.

Of those companies listed on the image i just know one.

Also do they include companies that don't want to be included? How about companies that have removed all traces of MO and went GO in all locations except the main office or something, where they went back to MO?

The fact that it is 785 and not 780, 790, 800 tells me they are counting whatever they can and ar fighting tooth and nail for every customer. This is a good thing and would not have happened 10 years ago.

When their cloud offerings were first released the MS offerings were awful. We had them in to demo it for us and they couldn't even demo a working product. Google was better out of the gate.

Now however , complete 180. Office is way more usable and a highly superior product in terms of ease of use and functionality.

I hope they counted my business in their figures as well.

I dropped Google Apps in lieu of Office 365, and we love it. Even if it is brand new, I can't wait until they blow the doors open with more and more features.

At it's current state it is worth the price of admission.

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