Microsoft acknowledges EPG Media Center outage for the UK

Earlier this week we reported that Media Center users in the UK were experiencing an EPG outage starting on the first of January, and now Microsoft has acknowledged the issue and is working on a fix; they haven't, though, specified a timeline as to when the service will be restored to all users.

The issue has propagated the Microsoft support forums with hundreds of users raising issue with not being able to get EPG data for HD channels. We reached out to Microsoft about the issue and they provided the following comment:

Microsoft is aware of the issue with the Electronic Programming Guide for Windows Media Center in the UK and Ireland. We have identified the cause and have already deployed a fix for the UK. A solution for Ireland is in the works and expected shortly. We apologize for the inconvenience to Windows Media Center users in these countries.

While the comment does not provide a timeline for resolution for those users in Ireland, Microsoft is coming clean and acknowledging that there is a problem with the EPG data. When Microsoft does fix the issue, we will provide an update to this post.

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4 Comments

So they're gonna fix the UK EPG even though the satellite frequencies for the UK media centre have been wrong since Vista and it's never been fixed?

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