Microsoft asks for Reddit's take on IE9

In a completely unprecedented move, Microsoft has asked users on Reddit to submit their opinion on their new browser, Internet Explorer 9 which was released in beta form yesterday.

Microsoft has been running an advertising campaign for IE9 on Reddit, but has taken the next step and has actually asked for users to let them know how they feel about IE9 -- essentially tapping into the "hivemind" for bug reports -- this kind of move has not been seen before from a large software company.

The ads are simple, without any "marketspeak" and directly say that Microsoft wants reddit's feedback;

The Reddit team posted saying that Microsoft had "taken the unprecedented step of putting the reddit team in charge of this entire campaign" and have "reached out to us because they genuinely want to start a dialog with the reddit community." If you visit Reddit regularly, you know this isn't normal behaviour - as the post points out "we normally don't introduce new campaigns" but "this one is notable because the advertiser actually seems to understand what reddit can offer that traditional advertising."

The posts have well over 3000 comments as of writing, with users providing bugs, liked and disliked features and general opinions on the browser. Users are responding positively to the move too, with comments stating:

"I am overjoyed to hear they are listening to the community...I have a couple compliments as well as criticism to give"

"That's actually really awesome. I've been reading these guys' blog posts and they've done some really excellent work."

The Reddit team say that Microsoft employees will be responding to comments on the browser where they can.

It's entirely possible that this could be the method that large software companies use to gather feedback in future, by getting normal users (rather than just those based in IT) to give their opinion on the product too, as the large percentage of browser users are not based in IT.

Microsoft has it's own bug and feedback website -- Microsoft Connect -- but it generates nowhere near this amount of feedback in only 24 hours.

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51 Comments

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Northgrove said,
Reddit's opinion will be that IE 9 doesn't smell enough of bacon.

Nothing Microsoft develops smells enough of bacon! That's the whole issue! If Microsoft actually listened to all the feedback about their software, they would know this!

"It's entirely possible that this could be the method that large software companies use to gather feedback in future, by getting normal users (rather than just those based in IT) to give their opinion on the product too, as the large percentage of browser users are not based in IT."

Your typical windows user (read: idiot) has no clue about Reddit so not really feedback from general public either. That same user is NOT running IE9 beta. So no, Microsoft is not getting "normal user" feedback at all using this method. And of course since your reading NeoWin, you yourself are not the typical windows idiot.

war said,
"It's entirely possible that this could be the method that large software companies use to gather feedback in future, by getting normal users (rather than just those based in IT) to give their opinion on the product too, as the large percentage of browser users are not based in IT."

Your typical windows user (read: idiot) has no clue about Reddit so not really feedback from general public either. That same user is NOT running IE9 beta. So no, Microsoft is not getting "normal user" feedback at all using this method. And of course since your reading NeoWin, you yourself are not the typical windows idiot.

You can't deny though, that the Reddit community is going to provide more feedback, from a broader userbase, than MS Connect will.

ozyborn said,
Trust anything from Microsoft for security??? Ya right....
No IE on this computer....ever

You run Windows, claim to have some amazing internal knowledge of security and IE's security attributes, and make the comment that you won't ever have IE on your computer.

Protip: IE is already there and you can't get rid of it. Ever. So basically, you just won't be using it, but it will still be there heavily integrated with explorer.exe. What I'm getting at is you clearly have no idea of security or the underlying concepts and are just rambling on more anti-IE drivel that you read somewhere.

We get it. Thanks. Move on.

ozyborn said,
Trust anything from Microsoft for security??? Ya right....
No IE on this computer....ever

Living in 1995?

Even I, as a Mac user, find this ridiculous. IE 9 use a secure infrastructure, as well as Windows 7. There's no problem design-wise.

ascendant123 said,

You run Windows, claim to have some amazing internal knowledge of security and IE's security attributes, and make the comment that you won't ever have IE on your computer.

Sounds like you are the fool. There are version of Windows without the integrated IE. You sound like "one of those people" The type that think the Av software will protect you. When you can figure out how to run multiple vm copies they you can talk ( those are virtual machines, wonderful little thing that helps make the internet a safe place from those like you)
So take your Pro IE, AOL dialup using loving yap somewhere where it might be heard. I hear the AOL forums are full of those like you. Now git..

Protip: IE is already there and you can't get rid of it. Ever. So basically, you just won't be using it, but it will still be there heavily integrated with explorer.exe. What I'm getting at is you clearly have no idea of security or the underlying concepts and are just rambling on more anti-IE drivel that you read somewhere.

We get it. Thanks. Move on.

I'd expect people to know that unless you make a suggestion that they inexplicably agree with unanimously, the won't care a fvck about what heated up nerds are babbling in any forum.
It's just a little contact with the crowds here and there, make fans get some attention, some will try to shoot you while others will cry for a kiss or a picture, and it's there. Marketing done.

My wishful thinking?: the upper interface is a blatant mess of unrelated elements of design, shapes or color and misalignments, but apparently nobody cares. Especially graphic designers.
And also, there is no opening tabs next to active.

thartist said,
And also, there is no opening tabs next to active.

Yes there is. Just right-click on a tab and click "New tab" and it will appear to the right of that tab.

this maybe rather naive of me, but what HTML5 exactly does IE9 not support? I have waded through the majority of the thread on reddit with a number of people complaining about "supporting web standards" which if the individual complaining about said support actually took the time to either properly read the info about IE9 or shock horror actually install it, they would find it does infact support them pretty well.
The numerous requests for have a built in adblocker is completley unrealistic, and if Microsoft even attempted to implement such a facility would result in a great number of sites, for example neowin greatly imparied and suffer a great loss in income.

Feedback is only valid if coming from people who have used it and not from a highly opinionated minority of "geeks" who feel its the norm to have 49 tabs open at once and that it's a criminal offense to restart their computer once in a while.

Just a thought.

marksuth said,
this maybe rather naive of me, but what HTML5 exactly does IE9 not support? I

http://www.html5test.com/

Try that, for a basic and instantaneous test. IE 9 gets 96 out of 300, by comparison the latest Google Chrome Canary build gets 241 (I believe that's the highest at the moment). No browser supports everything as far as I'm aware, but considering HTML 5 isn't actually finished yet, that's to be expected. Of course most of the people who do say IE9 doesn't support standards are sheep anyway and have no idea what they're talking about, but hey this is the internet we're dealing with =/

marksuth said,
this maybe rather naive of me, but what HTML5 exactly does IE9 not support? I have waded through the majority of the thread on reddit with a number of people complaining about "supporting web standards" which if the individual complaining about said support actually took the time to either properly read the info about IE9 or shock horror actually install it, they would find it does infact support them pretty well.
The numerous requests for have a built in adblocker is completley unrealistic, and if Microsoft even attempted to implement such a facility would result in a great number of sites, for example neowin greatly imparied and suffer a great loss in income.

Feedback is only valid if coming from people who have used it and not from a highly opinionated minority of "geeks" who feel its the norm to have 49 tabs open at once and that it's a criminal offense to restart their computer once in a while.

Just a thought.

http://html5test.com/

That's where you'll find what isn't supported yet. Worth noting is that no browser gets a 100 on that test but Chrome gets a 217/300 on the test whereas IE9 gets a 96/300.

~Johnny said,

http://www.html5test.com/

Try that, for a basic and instantaneous test. IE 9 gets 96 out of 300, by comparison the latest Google Chrome Canary build gets 241 (I believe that's the highest at the moment). No browser supports everything as far as I'm aware, but considering HTML 5 isn't actually finished yet, that's to be expected. Of course most of the people who do say IE9 doesn't support standards are sheep anyway and have no idea what they're talking about, but hey this is the internet we're dealing with =/


If no browser or only one which is still in beta support it, then you can't really call it "standard".

Omen1393 said,

http://html5test.com/

That's where you'll find what isn't supported yet. Worth noting is that no browser gets a 100 on that test but Chrome gets a 217/300 on the test whereas IE9 gets a 96/300.

How does it compare with other browsers on CSS3 support (which as a designer, imo is more important than HTML5)

~Johnny said,

http://www.html5test.com/

Try that, for a basic and instantaneous test. IE 9 gets 96 out of 300, by comparison the latest Google Chrome Canary build gets 241 (I believe that's the highest at the moment). No browser supports everything as far as I'm aware, but considering HTML 5 isn't actually finished yet, that's to be expected. Of course most of the people who do say IE9 doesn't support standards are sheep anyway and have no idea what they're talking about, but hey this is the internet we're dealing with =/

About half of the tests at html5test.com has nothing to do with HTML5 standards, so I would never take that website seriously.

asellus said,

About half of the tests at html5test.com has nothing to do with HTML5 standards, so I would never take that website seriously.

Yep--the tests there are pretty worthless. Consider comments like:

WebGL is also part of this test despite not being developed by the W3C, because it extends the HTML5 canvas element with a 3d context.

nor does it try to test the functionality of each feature it does detect.

this test also awards points for supporting related drafts and specifications.
(i.e. not part of the HTML5 standard)

These things alone are enough for it to be renamed to "Test Of Random Suite Of W3C Working Group Technologies That I Think Are Cool And Have Assigned An Arbitrary Cool Rating (points) To".

Consider the point value for Communication - 25/25 for Chrome - 8.3333' for each component? Arbitrary cool rating considering missing a standards required DOCTYPE tag only docks you 1.25 points.

asellus said,

About half of the tests at html5test.com has nothing to do with HTML5 standards


No, about 25%. (75 of 300 points, see also the section "Related specifications")

useless effort, unless they make the browser show what it suppose to show (from the CSS), the till that time the browser is useless

AKLP said,
useless effort, unless they make the browser show what it suppose to show (from the CSS), the till that time the browser is useless

Show me a sample site, and I'll show you better rendering in IE than the competition.
CSS rounded corners for instance render properly in IE9 where as they don't in other browsers.
Be sure to check that there is no browser detection script to put the OLD IE8- quirks back in.

AKLP said,
useless effort, unless they make the browser show what it suppose to show (from the CSS), the till that time the browser is useless

IE9 shows CSS perfectly as to standards. If you were a web developer of any skill you would know this already.

KSib said,
I never really used Reddit before a week or so ago, but I'll keep an eye on it.

You're missing 99% of the internets .