Microsoft debunks rumors of hackers causing Xbox Live outage

On Saturday, owners of the Xbox 360 console were unable to log into their Xbox Live accounts for several hours. Microsoft has now fixed this problem but some online rumors apparently claimed the outage was due to a hacker attack.

Today, GeekWire.com reports that they received a statement from Microsoft which states the real reason for the downtime. It also debunks the hacking reports, stating, "The Xbox LIVE service outage on 13 April resulted from networking misconfiguration during routine maintenance and was in no way related to false claims of hacking the service."

While there are a number of reports that Xbox Live accounts have been compromised over the years by hackers using social engineering means, Microsoft has never reported a successful hack of its Xbox Live servers.

Meanwhile, Microsoft is still dealing with two Xbox Live related issues. One is the inability of users to stream music from the Last.fm app and the other is keeping Minecraft players that are using the free Xbox Live Silver service from creating and accessing saves for the game. 

On Sunday, Microsoft issued an update on the Minecraft issue on its Xbox Live status page, stating:

Don’t fret, Xbox Silver Members! We know that you’re still experiencing some issues when you try to load a saved game in Minecraft. We are hard at work with our partners on this issue. We want to get everything back up and running smoothly for you! Thank you for being so patient with us, you’re doing great. We’ll let you know as soon as we have more information!

Source: GeekWire.com | Image via Microsoft

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12 Comments

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Now if only they dismissed the "always on, always connected" concerns and rumors that went around this quickly, maybe the internet wouldn't have gone ape-shiz over it. How silly.

Remind me again why we pay for this service??? I am especially concerned about the new console requiring an "always on" net connection...so when this crap happens, we don't even get to play single player games??? Not happening!

If you don't even know the difference between an "Always On" device with stand-by mode or "Always Online" (which could be DRM but certainly won't be) then why even comment at all?

Most likely due to running a migration script without "-whatif" first.

All of my work is scripted in powershell and everything supports -whatif.
Based on the results from whatif determine whether the script exits or continues.

While I agree that the emplyees should be more careful with their checklists I would like to see you try running server farms the size MS has which connect with others halfway around the globe. A tiny configuration error can have MASSIVE consequences.

Lets face it, if it was hackers they wouldn't admit to it because then chicken littles would go nuts wondering if their private or financial information was stolen. So of course they're going to blame it on something internally - no upside to telling the truth.