Microsoft has a fix for one of the Surface Pro 3 issues, no ETA on roll-out

One of the changes that Microsoft made with the Surface Pro 3 is that they moved the Windows button from the bottom of the device to the right bezel. They had to do this because the new Type cover, when attached to the bottom of the device, covers the Windows button.

When they moved the button to the right side, an unforeseen issue arose after it was released into the hands of reviewers who kept accidently engaging the key when using the pen. While we did not have a huge issue with the key placement, we did accidently engage it a few times and can understand those who use the pen extensively that this could be a deal-breaker.

Microsoft, like they did with the Pro 2, gave a Pro 3 over to Gabe at Penny Arcade who had a lot of trouble with the placement of the Windows key. In a follow-up post, he noted that Microsoft had brought him a device for testing that had a fix for the issue he was encountering. 

The fix is quite simple, when the device detects the pen is in contact with the screen, the Windows key is disabled. When you lift the pen off of the Pro 3, the key is still disabled for a second to allow you to select menu items without worry of engaging the button. 

This software tweak fixed the problem of accidental engagements but unfortunately, Microsoft hasn't figured out how they want to implemented this option so it's not ready for mass distribution, yet. 

The good news here is that Microsoft already has a fix for the issue in the works and seeing that the company is quite good about delivering software updates to Windows, we should hopefully see this option arrive in the near future.

Source: Penny Arcade

Report a problem with article
Previous Story

With machine learning for Azure, Microsoft hopes to predict the future

Next Story

Xbox One continues to trail PS4 in console sales for May

24 Comments

View more comments

"The good news here is that Microsoft already has a fix for the issue in the works"
For something so simple? No, it's pretty obvious.

I've heard that Surface Pro 2 disables the Start button when the stylus contacts the screen. Is this true?

How about testing the product more thoroughly before releasing it like a hot potato to the market? There's so much issues (and don't get me wrong - every new product has tons of issues) that I wonder if any testing that isn't a cake party to celebrate the release ever actually takes place.

Phouchg said,
How about testing the product more thoroughly before releasing it like a hot potato to the market? There's so much issues (and don't get me wrong - every new product has tons of issues) that I wonder if any testing that isn't a cake party to celebrate the release ever actually takes place.

Units should have been given out at the Dev conference as a 'beta test' to resolve this sort of thing before mass-release.

How about testing the product more thoroughly before releasing it like a hot potato to the market? There's so much issues (and don't get me wrong - every new product has tons of issues) that I wonder if any testing that isn't a cake party to celebrate the release ever actually takes place.

As others pointed out, there are devices out in the world being used to collect feedback, and in this instance, the feedback has led to a change prior to general availability.

Still, I'm a bit surprised that Microsoft thought this feature would be useful for the SP2, yet forgot about its necessity in this case. Good thing they could address it via software though.

Phouchg said,
How about testing the product more thoroughly before releasing it like a hot potato to the market? There's so much issues (and don't get me wrong - every new product has tons of issues) that I wonder if any testing that isn't a cake party to celebrate the release ever actually takes place.

How about testing this comment before releasing it to the news thread like a hot potato?

duddit2 said,

How about testing this comment before releasing it to the news thread like a hot potato?


Test it for me and present a report, please. I promise I'll read it.

duddit2 said,
no :)

Then next time don't bother to start it if you can't go along, much less go till the end. That's a bad habit and you need to kick it.

I can see this as being an easy fix, so I welcome the update. I'll likely be getting whatever the latest and greatest Surface Pro is once Office for Windows Touch is ready. That being said, I have problems with this statement in the article:

...an unforeseen issue arose after it was released into the hands of

How did you guys qualify this? Did Microsoft establish that they had no knowledge of this until after release? I find that hard to believe considering how many reviewers immediately jumped on it being a problem...

"Article"

The fix is quite simple, when the device detects the pen is in contact with the screen, the Windows key is disabled. When you lift the pen off of the Pro 3, the key is still disabled for a seconds to allow you to select menu items without worry of engaging the button.


It's quite ingenious. Liked it!

Kudos to MS though, if the worst 'problem' people find is this and nothing else more 'shocking'. Like, you're-holding-it-wrong-antenna-gate, or a how for a 5-year-old-to-hack-my-device-in-4-easy-steps, or some map-disaster, or even making a phone that in its early stages doesn't send SMSs, or claiming rights on nature's rectangular objects...!!!

They had to do this because the new Type cover, when attached to the bottom of the device, covers the Windows button.

And then you have a Windows button on the Type cover, so... there was in fact no need to move it at all! It looks totally naff there :( very poor decision imo.

Commenting is disabled on this article.