Microsoft: New Hotmail might work better in Chrome

Microsoft's new-look free email service, Hotmail, has come under scrutiny by some users who claim the update has made the service almost unusable when trying to browse the Hotmail website.

Despite claims by Microsoft that the rollout of the all-new Hotmail -- completed last month -- is one of the "smoothest" yet, many users of the more than 3 million Hotmail members are experiencing issues with the site The Register reports, including scripting errors and the disappearance of email messages.

According to The Register, the problems are so bad for some that they can't even log in to their Hotmail account via the website, and are forced to use email clients such as Outlook to access their email.

Most of the blame appears to lie with the lack of support by Microsoft of older browsers which no longer support the modern web standards, including Firefox 2 and Safari 3, with the software giant instead deciding to target newer, updated browsers including amongst others Firefox 3, Internet Explorer 7 and 8 and Google's own web browser, Chrome.

The Register says the company is "looking into" the issues, but for the time being has made the odd recommendation of telling users to download and try their rival Google's web browser, Chrome, which appears to be unaffected by some of the problems.

"Some customers have indicated that if they use Google Chrome to view their Hotmail account they no longer encounter this problem," Microsoft reportedly suggested.

The "fix" doesn't appear to be working for everyone - but it's worth a try if you're experiencing issues with the new Hotmail.

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50 Comments

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For me, it worked well for about a day. Now a lot of functions don't work at all. Search doesn't find emails that are clearly there. Sweep stopped working. And it doesn't matter what browser I am using. Yesterday and today, Hotmail worked maybe 50% of the time. The other 50% you get a message saying that they are working on it, and to let them know if you had to wait more than an hour to get to your inbox. Maybe they should go back to the old, reliable Hotmail.....

How did this inaccurate "The Register" bull**** make it to the front page.
They are as bad if not worse than the Dailymail.

"of the more than 3 million Hotmail members"

Check your facts again! The number of hotmail users are more like 360 millions (according to wikipedia). So your number is 120 times smaller then the reported on as of May 2010.

Few bugs with it in Opera 10.60...Seems kinda slow as well. Don't like hotmail much anymore...Use to, but don't like the look and feel of it...

ncc50446 said,
Few bugs with it in Opera 10.60...Seems kinda slow as well. Don't like hotmail much anymore...Use to, but don't like the look and feel of it...

Agree its slow to react to mouse clicks and scrolling and opening the wrong email.. I dont mind the looks but it's performance has degraded a butt load

Critical Error said,
If only I could upload photos on the Skydrive with Chrome...

Why use Chrome? The new Hotmail works fine on IE7 and IE8. I don't even understand why that Microsoft employee suggested people use Chrome instead

Critical Error said,
If only I could upload photos on the Skydrive with Chrome...

What's the problem? It's not ActiveX anymore, just Silverlight. Or is Chrome incompatible with Silverlight?

i know the coolness of ajax scripts. but it becomes problematic when the network lags, which MS cannot solve. when the networks is slow, you don't know whether you action is done. Sometimes when you delete a message, it is not deleted. then u try deleting again, oops, you delete a lot more messages.

OH PLEASE! THE NEW HOTMAIL IS WONDERFUL AND IT IS FAR MORE ADVANCED THEN GOOGLE,YAHOO, AND AOL. HERE IS SOME TIPS.

MAKE SURE YOU HAVE DONE ALL YOUR WINDOW UPDATES.
GET RID OF ALL YOUR BROWSERS, AND DOWNLOAD INTERNET EXPLORER 8.
MAKE SURE YOU HAVE DOWNLOADED SILVERLIGHT 4
MAKE SURE YOUR JAVA IS UP TO DATE

FOLLOWING THESE TIPS MIGHT HELP. IT IS TIME TO GET WITH THE NEW AND GET RID OF THE OLD.

sexypeperodri said,
Might work but sadly Hotmail sucks so who cares.

Millions of people would disagree. I've had 0 problems with it on multiple browsers. Apparently you care enough to drop a comment.

sexypeperodri said,
Might work but sadly Hotmail sucks so who cares.

I do. Hotmail still does one thing Google has decided Gmail will never do: sort.

The search box can suck my left big toe.

Because they are moving forward and everybody else sticks on browsers like IE6? Dude, Microsoft is awesome by opening up to the new web standards instead of sticking to their own stuff like Apple does. Simple fix, get a browser that supports the new web standards!

Electric Jolt said,
Because they are moving forward and everybody else sticks on browsers like IE6? Dude, Microsoft is awesome by opening up to the new web standards instead of sticking to their own stuff like Apple does. Simple fix, get a browser that supports the new web standards!

so your saying i should be fine using Opera 10.6 then as that supports the new standards.... Right .... well guess what it sucks on Opera it's slow to open emails and scrolling is painful

Athlonite said,

so your saying i should be fine using Opera 10.6 then as that supports the new standards.... Right .... well guess what it sucks on Opera it's slow to open emails and scrolling is painful

That's their own engine's fault. Opera is to blame. You shouldn't be encouraging not using web standards, you should be happy they are doing this.

mattbiernat said,
embarrassing for a company this size....

Like other companies even larger than MS haven't had worse issues.

mattbiernat said,
embarrassing for a company this size....

It should be embarrassing for the users who refuse to upgrade. Microsoft have made no bad decisions here.

Simply upgrade to IE8.. and stop whinning already. I've been using the new Hotmail on IE8 and it works perfectly. It took a while to get used to some of the changes, but overall I've actually found the new features to be very useful. People need to learn to adapt to change.. geez.

Stingray said,
"New" Hotmail sucks anyway.

the new is a lot better than the old one even its a lot better than gamil and yahoomail

Edited by darkfanar, Aug 11 2010, 5:08am :