Microsoft offers two Windows 8.1 Update install fixes, but problems remain

Microsoft released Windows 8.1 Update earlier this week and, as expected, not everyone was able to install the software on their Windows 8.1 PCs. This has caused the company to release at least two patches since Tuesday to fix installation problems.

Many people on the Microsoft Answers forum have reported getting the error code "0x800f081f" when trying to install the update. Microsoft has since released a patch for this specific problem. Others have reported that they are unable to uninstall IIS after you install the update in Windows 8.1 or Windows Server 2012 R2. Again, Microsoft has released a patch for that issue.

However, many of the people who have written in the Microsoft Answers forum claim that their install problems remain. Some have found that this workaround solves their issues:

  • Run CMD as administrator (Go to start screen, all apps, search CMD, right-click and select run as administrator)
  • Enter: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
  • When step 2 has completed, enter: dism /online /cleanup-image /startcomponentcleanup
  • Retry the update!

Keep in mind this is a third party workaround and not authorized by Microsoft. According to a recent post on the forum, the company is aware some people are having issues installing the Windows 8.1 Update. A message that allegedly came from a Microsoft technician says, "This is being worked upon by research team and they should come out with public article for the same."

Microsoft has already announced that Windows 8.1 users are required to get the Windows 8.1 Update, or they won't be able to receive any further updates for the OS,

Thanks to Neowin reader "Ryan Bowden" for the tip!

Source: Microsoft | Image via Microsoft

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Installed Windows 8.1 in the weekend and tried to update without any success. I always get the 0x80070002 error. Tried every possible fix out there but nope, nothing helps. Never had any problem with Windows Update before but this one is tricky. I wish the system could provide me with more useful information of what the problem is.

It went smoothly on the two devices I had to update. It is clear it is a minority who are having this issue and I feel for them, but complaining that Microsoft didn't test enough is bull. No matter how much testing you do, since there are so many variables in a PC, you will have problems when it is available to all.
This in fact is one of the reasons for moving towards the Modern interface, to try to get more consistency in the platform. Phones occasionally run into install issues for updates, but I believe the percentages are much lower than PC.

It may be clear that this effects a minority of users, but from what I've seen in the last 2 days, there's an awful lot in the minority and this is totally inexcusable!

As some one above said, Vista 2014!

Glad I went back to Windows 7! :)
I wouldn't have time to mess with this crap on 7 machines.

Installation went fine on both my x64 and Surface RT. The new fixes, however, seem to have disabled the ability to access the taskbar in metro apps by pointing the mouse to the lower end of the screen. I don't mind, though, because that took some gettin used to, anyways.

I had no problems with this update. Whatever else can be said about it, the installation was without any issues. Smooth sailing.

No problems on my end, loving the update! Finally the OS I wanted! I'm sure Microsoft will have a good fix that doesn't require the command line, how is the average user going to cope? This is Windows, not Unix!

Is there any way to get automatic Defender updates without having to install the other updates too that are popping up in Windows Update?
I mean it has happened so often in the past that updates screw up your PC, and thus I always wait at least 1 week before installing new patches. But in Windows 8 this isnt that easy anymore since daily anti virus definitions are very important and you cant get them separated from Windows Update anymore...

These problems are huge, how come Microsoft can't work this stuff out? How much testing does Microsoft do? Are the monkeys in control of Microsoft or what?

The only issue I had was the Windows Update download getting stuck at 44% for hours.* Took several hours of admin command line work and reboots to fix that.

I notice the bulk of these issues are happening on systems that came preinstalled with Windows 8 updated to 8.1 or preinstalled with Windows 8.1. Seriously, I can't wait on Windows 9 to come and put this release behind. Seriously, its Vista 2014.

Free at last!

This dism voodoo incantation worked, unlike the many other variants I tried from browsing MS forums and knowledge base articles for the past two very painful days.

I've been saying this Dism thing all along. It's true that it won't work in some cases. But it probably helps some. One thing that also helped was to create another Administrator account and delete your current account, then Dism and Then SFC /scannow and then chkdsk /f in command prompt then reboot. then try to install.

I have attempted to install this update numerous times since Tuesday. I haven't been successful after attempting pretty much all of the workarounds mentioned in the thread mentioned. I refuse to perform a refresh or a clean boot. It is MS' responsibility to get it right. I have used MS since 2003..am very familiar with XP, 7, and now 8.1. I like 8.1 even though I have a mouse and keyboard. I actually like it better than the previous two operating systems...that is...until this happened. I have NEVER experienced these update issues that are happening now. Who is actually testing these updates? This process should be more seamless than less by this point. I am thoroughly disgusted. I am not going to implement a workaround...I am waiting for a prompt fix. MS owes that to me and every other one of their customers.
I am also glad to see your site actually address this issue. I have been waiting for tech sites to get on this as many of us are having these issues and need an answer. MS needs to be open and honest and accountable to their customers. Your publicizing these issues is very laudable.

I can "successfully" install the update, but then IE 11 refuses to work. I have installed and uninstalled twice but gave up. Neither time would would IE 11 work with the new update. Hope they can fix this soon.

Another user with IE 11 installation problems. I've given up. I use an alternate web browser and IE 10 for those few sites that require its use.

harmil2 said,
I can "successfully" install the update, but then IE 11 refuses to work. I have installed and uninstalled twice but gave up. Neither time would would IE 11 work with the new update. Hope they can fix this soon.

Is the IE11 problem across all users on your system or is it just your profile? I have seen the IE11 problem with a damaged MS Account local profile.

If you don't have other users, create a new temporary local account, and see if IE11 works when signed into the temporary account.

PS If it works, create a new local account to replace you existing account, unlink your MS Account from your current account, then sign into the new local account, re-link it back to your MS Account and move over your documents.

I ran the above fix, and it installed correctly (finally!) afterward. My wife had no problem at all with her Asus laptop though. I'm glad it finally went through!

It's also weird that the released ISO images also don't contain all the updates present in the normal update package (KB2934018). Maybe MS should reissue.

Yeah, never heard the Taskbar called "Desktop Start Bar" and it has been transparent in Win8 from the beginning. A curiously unchanged aspect for the UI. I don't understand why this still hasn't been addressed.

It is because people have 1920x1080 full-screen wallpapers, and they do not want a part of their picture simply cut off. Believe it or not, it does make sense to have the taskbar transparent here. I hope you understand, Microsoft does have logic here; it's not something they "forgot". I don't know if I agree with their logic, but I at least understand it.

Also, if you don't like it, there is an option you can use. Get a program called "Opaque Taskbar", and it'll let you easily turn that Taskbar transparency on or off, even at Windows startup automatically. I agree with you, that this option should be available as a switch within Windows itself.

Skandal192: I can't view your image. But, are you talking about the taskbar (at the very bottom) being transparent? That has always been that way with Windows 8. The "effects" you are "seeing"... is just their desktop wallpaper bleeding through, because of the transparency. It's not Aero.

What proof do you have?

If you look at the Start Screen in that video, and look at the Desktop tile (which usually shows the desktop background), you'll see the same green reverse-diagonal lines. I claim that as proof that it is, in fact, the wallpaper. In fact, when they expand that Desktop tile, you'll actually see the harsh grey/black reverse diagonal lines, which are similar to the lines showing up through the Taskbar transparency later.

This is conclusive evidence that it is, in fact, the wallpaper.


Skandal192. said,
No, thats not wallpaper behind transparent Taskabr, that Aero GLass:
http://www.pixhost.org/show/4712/21379190_1.png

An example of "haste makes waste." Rushing out updates in a vain attempt to make Windows-8 more mouse/keyboard friendly is not turning out well. Why not leave Windows-8 for touch-centric devices and release Windows-9 with a true dual-UI interface selectable on installation or via Control Panel?

I don't think the update was rushed out to the public as the final version of this update has been around for quite some time, even before release. The problem is that it's not very easy to find all the problems since hardware of each person's computer varies. Windows 9 will no doubt be dual interface, but there's no reason why Microsoft has to hold off on this until then. By developing these features now, Microsoft can see what worked and what didn't and use that to improve the next version/update of windows.

link6155 said,
I don't think the update was rushed out to the public as the final version of this update has been around for quite some time, even before release. The problem is that it's not very easy to find all the problems since hardware of each person's computer varies. Windows 9 will no doubt be dual interface, but there's no reason why Microsoft has to hold off on this until then. By developing these features now, Microsoft can see what worked and what didn't and use that to improve the next version/update of windows.

You talk about varying hardware configurations as if this is a new problem for Microsoft. It's not. They've been making Windows long enough now. If anything, with vendors like ATI going to the wall, and the refinement and standardisation of many types of hardware, Microsoft have (arguably) never had it so good. I only have to think back to the late 90's / early 00's - driver quality was a hell of a lot worse, and there were many more (for example) companies competing in, for example, the graphics card chip space - S3, ATI, nVidia, Matrox, 3Dfx...

And it's something of an industry cliché to say that something will be 'fixed in the next version' - that sort of becomes the excuse for everything that doesn't work these days in computing :)

Chicane-UK said,

You talk about varying hardware configurations as if this is a new problem for Microsoft. It's not. They've been making Windows long enough now. If anything, with vendors like ATI going to the wall, and the refinement and standardisation of many types of hardware, Microsoft have (arguably) never had it so good. I only have to think back to the late 90's / early 00's - driver quality was a hell of a lot worse, and there were many more (for example) companies competing in, for example, the graphics card chip space - S3, ATI, nVidia, Matrox, 3Dfx...

And it's something of an industry cliché to say that something will be 'fixed in the next version' - that sort of becomes the excuse for everything that doesn't work these days in computing :)

I agree, except for the part where you think things are 'good/easier' for Microsoft now.

Many of the legacy drivers you reference, they still have to work around. There are still installs using XP era drivers for Network/Sound, etc. There are also more in-box supported drivers today.

The user's configuration and software has also gotten a lot more complex. Profile settings are also far more complex as a MS Account is now dealing with both AD and MS's own roaming features for almost every end user - and all it takes is one 3rd party App or a user playing with things they shouldn't be touching to cause problems.

(This was a major problem when Windows 8 first was released, as some updates tried to update shortcut references and folders that users and 3rd party 'start menu' software was modifying.)

As for the update, it was smooth for the majority of users. The quality of the build itself seems to be rather solid and is faster.

So I disagree that things are easier today, especially when Windows 8 supports more years of hardware and software than any previous version of Windows.

All updated fine here on my older Lenovo L420.. (no OEM crapware installed), as well my Venue 8 Pro updated without issue... I also took the liberty of deleting any Dell related software prior to updating

I have this theory that most of these Update issues folks are having are Driver related and or conflicting OEM software/setup

There is another command that may work even better for the people having issues updating, it is: Dism /Online /Cleanup-Image /RestoreHealth

macoman said,
There is another command that may work even better for the people having issues updating, it is: Dism /Online /Cleanup-Image /RestoreHealth

Restorehealth failed for me. Something about missing files. Trying the steps in this article now.

Forjo said,

Restorehealth failed for me. Something about missing files. Trying the steps in this article now.


I'm up to 8.1. The two DISM commands above worked. The DISM commands from other articles I've read had no effect (notably, /restorehealth). Thanks to all involved for this fix!

Now, if I can just figure out how to turn off the search icon and restore right-click multi-selectability for tiles. Having to SHIFT or CTRL click to select multiple tiles is a hassle. A step back, sadly.