Microsoft: Reports about Xbox One used games "inaccurate and incomplete"

Microsoft unveiled the Xbox One earlier this week, but there were many questions surrounding the new console that the company stopped short of answering. Price and availability are two particularly important aspects that haven't yet been addressed, but another big question mark hangs over Microsoft's policy on used games for the Xbox One.

With Microsoft remaining frustratingly tight-lipped on the matter, there's been a great deal of speculation over the last few days regarding the company's plans in that area. It was initially reported by some outlets that Microsoft intends to introduce a 'reactivation fee' of sorts, an unspecified amount that would be payable to disassociate a game from the account ID of its original user, so that the next buyer could use it with their account. Xbox Support quickly denied those reports as inaccurate, but stopped short of disclosing any further details. 

So far, the company has only stated that it will "have more details to share later", leaving gamers and tech pundits to rampantly speculate about exactly what Microsoft's policies will be. Sadly, Microsoft has decided that the best way to address this speculation isn't full disclosure, but instead to simply reiterate that what many have so far reported on the matter is wrong. 

Microsoft's Larry Hyrb - aka 'Major Nelson' - posted an official statement today to that effect: 

The ability to trade in and resell games is important to gamers and to Xbox. Xbox One is designed to support the trade in and resale of games. Reports about our policies for trade in and resale are inaccurate and incomplete. We will disclose more information in the near future." 

Unfortunately, that doesn't clear things up at all - but it does at least indicate that whatever horror stories the interwebs have so far come up with surrounding used games policies for the Xbox One are wide of the mark. 

Source: Major Nelson | Image via Microsoft

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If everything is wrong, they need to start telling the truth and tell their PR team to stop bsing about everything. So far, what everyone is going off of, has been what their PR team has been letting out.

I'm sure they'd love to share more, they simply just haven't finalized the details yet. They are no doubt working out arrangements with retail partners (and possibly negotiating revenue splits) so that when they DO make the announcement, they have Gamestop and other retailers firmly on board.

Almost all of the wild hysteria seems based on what some people *assume* must be going on, not on real facts. I think it's foolish to assume that Microsoft won't have some reasonable policies that preserve gamers' ability to resell their games. Their goal is to *grow* the market for Xbox usage, not to destroy it.

Getting bored of the rumours now. Need to stop clicking on any news stories about the box until E3, when more facts will be known and more rumours will start.

I think the" always on" sidestep was interesting. Leave it up to the developer.

Then when saying they are bundling the Kinect with the box, it was because developers for xbox 360 games didn't want to integrate kinect functionality, since they didn't know if the end user would have a Kinect or not.

How is that different to knowing or not, whether the end user has an always on internet connection or not.

So, in other words, we're gearing up for the rage-happy internet twits being wrong on almost every single count of FUD flying out of their circlejerk.

Not giving us all the info and letting the internet guess and rumors fly is keeping the X1 in the tech news till E3 comes. Just wait for MS to trickle out details once they notice the X1 news start to quiet down a bit.

I think it's all part of the plan, I also think they have lots of features and services related to gaming that they'll talk about at E3 in detail.

meh, honestly selling my used games are just not worth it. I bought them for 60, then consensus tells people that we should sell them because we haven't used them for 2$.

Example a: I got ratchet and clank for a present, brand new but already had. Went to trade it in, was given 2$ and said no id rather give it away.

MY ONLY CONCERN IS WHAT IF I BORROW MY FRIENDS GAMES LIKE I CURRENTLY DO?

auziez said,

MY ONLY CONCERN IS WHAT IF I BORROW MY FRIENDS GAMES LIKE I CURRENTLY DO?

CRAP I JUST GOT HIT BY A TRUCK, I CANT BORROW MY FRIENDS GAMES NOW...
WHY MICROSOFT WHHYYYYYY

Yep I agree with Dot Matrix, chill the f out. The consoles won't even be available till the christmas holiday sesason (most likely). MS has plenty of time to clarify things.

I think the big concern is that Microsoft being indirect with us is their way of allowing us to believe the worst so that they can come and say "It's not that bad." The "always online" ordeal for example may not seem that bad for instance when they "clarified" what it means, but it's still showing to be more restrictive than the previous console was.

With that in mind, I think it's good for us to be cautious. Personally, I think we shouldn't be happy with some of the direction they're taking either, if only for the fact that it seems to weigh more benefit for them than it does for the user.

The screwed up part of all this is that we just want to play video games, and apparently, this is something that needs more complication than necessary. That's my beef with all this at least.

C'mon now. You are cracked if you think the console makers, on going to a Steam-like model, would have Steam prices or especially Steam super-sale prices. Not gonna happen. The PC market is a small market with a horrible piracy problem and that is how Steam happens. The console market is a huge market with people willing to pay $60 a game (and other people, like myself, willing to pay $10-35 on used games).

Benda said,
C'mon now. You are cracked if you think the console makers, on going to a Steam-like model, would have Steam prices or especially Steam super-sale prices. Not gonna happen. The PC market is a small market with a horrible piracy problem and that is how Steam happens. The console market is a huge market with people willing to pay $60 a game (and other people, like myself, willing to pay $10-35 on used games).

Not cracked, just analyzing the trend. Its the path they're heading down and very much want. Again, all they're waiting on is broadband penetration to reach critical mass and for latency issues to be improved with technology. Ask yourself what company would not like the idea of no physical media, a steady stream of monthly income, a complete utter end to piracy and the dreaded second hand sale?

Concerning this particular topic, anything other than an outright denial, suggests there is some truth to the rumors.

Remember one source said its called Xbox infinity and suddenly it become worldwide next generation console.
Remember xbox need to constantly be online. Up until we got the official response, we still talk about it and twisting and dissecting everything there is about the truth.
So now the latest trend is used game, MS said that it's inaccurate and incomplete. What more do we want? We pursue by demanding the answer now. Do we realize that MS keeping this tight lipped could be because of competitors (PS4).

Does anyone really knows if Sony is doing the same thing about used game. Think about it, both Sony and MS need to be equal in the used game sector because there will be multi platform game. If MS's method is beneficial to developer's by means of extra "fees", you can bet your AZZ no one will be developing for Sony.

To the journalist I said, start rumor about Sony PS4. Make them sweat a bit.

minster11 said,
Remember one source said its called Xbox infinity and suddenly it become worldwide next generation console.
Remember xbox need to constantly be online. Up until we got the official response, we still talk about it and twisting and dissecting everything there is about the truth.
So now the latest trend is used game, MS said that it's inaccurate and incomplete. What more do we want? We pursue by demanding the answer now. Do we realize that MS keeping this tight lipped could be because of competitors (PS4).

Does anyone really knows if Sony is doing the same thing about used game. Think about it, both Sony and MS need to be equal in the used game sector because there will be multi platform game. If MS's method is beneficial to developer's by means of extra "fees", you can bet your AZZ no one will be developing for Sony.

To the journalist I said, start rumor about Sony PS4. Make them sweat a bit.

About that always online requirement thingy: Didn't they end up side-stepping that issue by saying it was up to the developers? Given that little tidbit, was it really untrue? Will EA, Ubisoft, etc. really make a consumer-friendly decision?

AR556 said,

About that always online requirement thingy: Didn't they end up side-stepping that issue by saying it was up to the developers? Given that little tidbit, was it really untrue? Will EA, Ubisoft, etc. really make a consumer-friendly decision?

I don't think Ubisoft or EA would make a decision. Ultimately MS or Sony are pressured by consumer to make the right call.

The sheer collective stupidity of gamers everywhere is breathtaking. You guys get your knickers in a knot over rumours, nothing more. This culture of self-absorbed hand-me-everything-on-a-platter-right-now attitude is just amazing to behold.

The ability to take minimal information, twist it, hype it, whinge about it, cry about it, get angry about it, then turn it around and blame (insert company of choice) is truly inspiring. Well done tools.

The rest of us (seems like a minority these days) will patiently wait for more information before making informed decisions.

ZipZapRap said,
The sheer collective stupidity of gamers everywhere is breathtaking. You guys get your knickers in a knot over rumours, nothing more. This culture of self-absorbed hand-me-everything-on-a-platter-right-now attitude is just amazing to behold.

The ability to take minimal information, twist it, hype it, whinge about it, cry about it, get angry about it, then turn it around and blame (insert company of choice) is truly inspiring. Well done tools.

The rest of us (seems like a minority these days) will patiently wait for more information before making informed decisions.

Mirin you brah, you siknt. You sir, should be the King of the New World Order.

ZipZapRap said,
The sheer collective stupidity of gamers everywhere is breathtaking. You guys get your knickers in a knot over rumours, nothing more. This culture of self-absorbed hand-me-everything-on-a-platter-right-now attitude is just amazing to behold.

The ability to take minimal information, twist it, hype it, whinge about it, cry about it, get angry about it, then turn it around and blame (insert company of choice) is truly inspiring. Well done tools.

The rest of us (seems like a minority these days) will patiently wait for more information before making informed decisions.

If you think about it though, with this type of criticism, basically it allows microsoft to see the future without 'being in the future'.

They can understand a few key factors with [rumor] data like this:
-Whether people REALLY want to be able to use the old games,
-If the masses say they will not buy the new X1 without backward compatibility/allowing old/used games

Without data like this, they sit in their office saying "Well, we can always use more money, and we think people don't care about used games, so lets just lock it down, force everyone to pay for brand new games, and we/studios make $$$!"

WITH data from these 'rumors', they instead say this "Well, now, as everyone at this table can see, 80% of the people that 'heard' this rumor out there, are saying they will bash us and not buy from us [ahem, here in comes sony] if we do not allow them to use the old games...what do you think team members? .....well, 80% is a lot sir, I highly recommend we allow backward compatibility, make up the extra $$ in the console sales, BECAUSE we allowed backward compaitibiltiy."

Rumors can be stupid. Yes. But they also allow companies to 'feel' the wrong they did....without actually doing that wrong...yet. They can see that going a certain route, may cost them dearly....all for FREE. They pay nothing to get these results, because at the end of the day, no rumor matters really, as Microsoft will eventually (E3) state what they are really going to do, then the rumors are gone and we move on (and MS & people can be happy they went the correct route).

Things can change if people voice their opinions, thats how things DO change. Otherwise we wouldn't advance as fast (companies would slack more instead of innovate, etc.)

ZipZapRap said,
The sheer collective stupidity of gamers everywhere is breathtaking. You guys get your knickers in a knot over rumours, nothing more. This culture of self-absorbed hand-me-everything-on-a-platter-right-now attitude is just amazing to behold.

The ability to take minimal information, twist it, hype it, whinge about it, cry about it, get angry about it, then turn it around and blame (insert company of choice) is truly inspiring. Well done tools.

The rest of us (seems like a minority these days) will patiently wait for more information before making informed decisions.

I'll agree with you once Microsoft goes back on the confirmation that they won't help indie devs publish games on the One.
Because right now, that's confirmed, and it's distinctly ****ed-up.

As an old-school gamer, its hard to believe this is even an issue. We're actually to the point where companies have decided that loaning games, trading games and reselling games is so annoying that they must control it and make a dime off it, if its going to go on. These companies rake in millions and yet these acts, which they might as well come out and claim are forms of piracy have got to be placed in check! These companies are in it for the money, I get that, but there are lines that should not be crossed.

It makes me sick and it should make any real gamer with logic and common sense sick. Most of you will just continue to throw money at them, which is your choice. I hope those that say none of this is a big deal because its the future enjoy the generation after this where $700 nets you a dumb, black box, which is a terminal for XBOX LIVE that streams all your games over the net for a monthly subscription fee. Nothing owned, games can be removed at any time, and best of all, quit paying lose access to all! Tell me with complete conviction that this isn't where its leading. All they're waiting on is for the infrastructure and technology to catch up.

Edited by AR556, May 25 2013, 12:23am :

They need to come out and explain EXACTLY how it'll work, the fact they keep being really vague about it, (Playstation 4 too) is just going to make the rumour mill work overdrive.

I want to know about gifting, you should be able to give your old games away to friends without either party having to pay again to do so.

yakumo said,
I want to know about gifting, you should be able to give your old games away to friends without either party having to pay again to do so.

Say they do have something like gifting things, say it's all digital to, like, you login to xbox.com or your x1 and gift a game you own to a friend just by using their gamertag. Now, that's a pretty big games related feature wouldn't you agree? Wouldn't you hold such a surprise for, maybe, E3? Just saying.

Will Ryan said,
I heard you're going to need to provide a urine sample and pass a drug test in order to play X1 and PS4 games

And also have enough midichlorians.

If the rumours are really false, then MS need to step up and tell us EXACTLY what the situation is before it spirals out of control and turns into a PR disaster.

FloatingFatMan said,
If the rumours are really false, then MS need to step up and tell us EXACTLY what the situation is before it spirals out of control and turns into a PR disaster.

This is exactly why they have stayed silent because it is true or about 90% of it is true. Any company would shut down rumours like this instantly as they will put off enormous numbers of people. People who may never read another xbox one article will thing it is true forever. PS4 is clearly the best choice for the next gen consoles, the uk prices seem to be the same too btw, £400 each, the expensive ps4 gpu and ram is cancelled out by the cost of the kinect 2.

Or let the rumors fly and sit back and laugh. People will buy the console in droves no matter what, so what does MS have to lose? Take a breath, wait for it...

FloatingFatMan said,
If the rumours are really false, then MS need to step up and tell us EXACTLY what the situation is before it spirals out of control and turns into a PR disaster.

On this I agree. The rumours are doing more damage at this point than an early reveal of a few more details would.

torrentthief said,

This is exactly why they have stayed silent because it is true or about 90% of it is true. Any company would shut down rumours like this instantly as they will put off enormous numbers of people. People who may never read another xbox one article will thing it is true forever. PS4 is clearly the best choice for the next gen consoles, the uk prices seem to be the same too btw, £400 each, the expensive ps4 gpu and ram is cancelled out by the cost of the kinect 2.


That's not true.

FloatingFatMan said,
If the rumours are really false, then MS need to step up and tell us EXACTLY what the situation is before it spirals out of control and turns into a PR disaster.

can't you stop with this, the 'reveal' was always said to be a slight tidbit of info on the new console, with all info coming at E3. The 2 main players will be telling all at E3.

Now your spiral out of control, you mean more then the always on - forgotten about bull****? thought so

Come December (6+ MONTHS AWAY) this will all have blown over and all the BS "reporting" of "facts" that's been going on won't even matter.

All that will matter is that the X1 is better than the PS4 :-P

No, they really don't. Otherwise, what's stopping some moronic "news" joint making up absolute BS, claiming it's a "rumour" and using it as leverage to get the real information out of said company?

If you believe all the rumours without doing any fact checking yourself, or waiting for facts, it says a lot about yourself rather than said company.

torrentthief said,

PS4 is clearly the best choice for the next gen consoles, ...

Clearly? Really?

You have no way of knowing that, but nice try.

FloatingFatMan said,
If the rumours are really false, then MS need to step up and tell us EXACTLY what the situation is before it spirals out of control and turns into a PR disaster.

That's why as I said, anything before the launch or release I just go, bah! Don't even want to know...

FloatingFatMan said,
If the rumours are really false, then MS need to step up and tell us EXACTLY what the situation is before it spirals out of control and turns into a PR disaster.

I can see its a critical decision. For consumers and for game makers which microsoft wants to keep both happy. They might not have to a conclusion yet.