Microsoft Store fresh out of new Surface tablets one week before Christmas

Microsoft's Xbox One console isn't its only hardware product that's been hard to purchase online during the holiday shopping season. People who head over to the Microsoft Store website looking to buy the Surface 2 and Surface Pro 2 tablets will be disappointed.

The site currently shows that all of the second generation Surface tablets are "out of stock", one week before Christmas. In fact, that's been the situation for the past several days. We have reported on the scarcity of the new Surface models in the past but it looks like the situation on the Microsoft Store site has gotten worse, not better.

We tried to contact Microsoft to find out how many of the new Surface tablets have been sold since pre-orders began in September, but as usual, a company spokesperson would not comment on sales figures. As far as making more of the tablets available for sale before Christmas, we received this rather generic response from Microsoft:

Our primary goal is to get Surface 2, Surface Pro 2 and new Surface accessories into the hands of all people who want the most productive tablets on the planet. The public response to date has been exciting to see and, for those eager to buy, we recommend they go to MicrosoftStore.com, Microsoft Retail Stores and third-party retailers for availability.

Online buyers might have better luck checking third party retail sites like Best Buy. At the moment, you can purchase all of the new Surface tablets from their site, but only the 32 GB Surface 2 and the 64 and 128 GB Surface Pro 2 models are shown as being available for shipment right away. However, the Staples website only has the 128 GB Surface Pro 2 for sale at the moment.

If you really want to buy or gift the new Surface tablets for the holidays, your best best is to call a local Microsoft Store, Best Buy or Staples to see if they have any in stock or if they will be getting new models in before Christmas. At the moment, however, it definitely looks like it's going to take some time and patience to find one before December 25th.

Source: Microsoft Store | Image via Microsoft

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18 Comments

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Website bundled "Surface 64Gb with black touch type cover" was showing in stock, for online MS Store purchase on 10 Dec 2013. Cut off date for pre Xmas delivery 16 Dec. I was able to "add to cart" and process the order with expected delivery in 2 - 3 business days, so 13 or 16 Dec . I called support on 17 Dec to be told, "Oh sorry, we're out of stock". Online chat support 20 Dec, no better.

MS cant even do simple inventory control and oversold items at Christmas. Well done!!!

Retail stores all sold out now as well.
Thanks very much MS.

Picked my 128GB Pro 2 from Staples today. Had to order the type cover 2 color I wanted from Best Buy though. My wife will love it for Christmas!

froggyliver said,
Picked my 128GB Pro 2 from Staples today. Had to order the type cover 2 color I wanted from Best Buy though. My wife will love it for Christmas!

I wish I was your wife.

Been this way on the Pro 2's (for the most part - they get a couple here and there) since last Monday. Been trying to order from them for the 10% discount.

Since this is on topic, is anyone else missing the 'out of stock'/'add to cart' button on the 128GB? I have them for all the rest.

Surface sold out? They're creating the illusion of demand with artificial shortages!

Surface not sold out? Obviously no one is buying them!

Haters, something something.

acido00 said,
they had only 10 on stock

Ok, this is anecdotal, sure but I went into best buy last week - they had probaly 20-25 first gen surfaces and maybe 2-3 Surface Pro 2s. They had no Surface 2s. I would have bought one right then and there if they'd had one. **shakes fist**

I'd like to think this gen is selling better than the first gen but it could be even less stock? No idea. All I know is I walked out empty handed.

No offense, but you don't create "faux shortages" a week before Christmas. That sort of marketing occurs during launch... not during the busiest shopping period of the year.

I guess I don't get this idea why a company would create fake shortages of its products unless that allowed them, not hoarders, to drive up the price and increase profit. If you're not selling product you're not making money.

Thurrott was wondering if MS didn't make as many this go around. I think its partly that, and partly the significantly better availability via non-MS outlets. One of the bigger mistakes with the Surface RT/1 was it was only available from MS for a while (too long, IMO).

derekaw said,
Oh no! Christmas dreams for so many shattered,

I agree, all the surface haters that asked Santa for low sales of their inexplicably hated tablet are all eating crow for Christmas!