Microsoft to replace older Xboxes that cannot read new game format?

Microsoft's upcoming XGD3 game format, to be used within newer Xbox 360 games, is apparently incompatible with certain models of Xbox. To combat this, one Reddit user has reportedly received an email from Microsoft promising to provide him with a new slim Xbox 360 and a year's worth of Xbox Live subscription.

Avery Penn, the lucky recipient, was at first skeptical, until a tweet from an official Microsoft account confirmed it as an official email. "I've placed my order for a Flash drive at Amazon so I can back up my existing 360's hard drive and when that arrives I'll put the gears in motion," Penn said, "I don't care if their next console falls flat on its ass, MS' customer service just inspired me to carry on buying Microsoft products." According to the email, Microsoft were able to detect the fault over Xbox Live automatically.

The new format, which has been in beta testing since April, allows for developers to use an extra 1GB of disk space, as well as improved anti-piracy features. How this is achieved is unclear, though it seems the methods employed may raise issues for some owners. The update is scheduled to go live in separate "waves" to avoid any problems, starting from May 19th. The update will also include PayPal support and multilingual Kinect voice commands.

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So Microsoft release an update incompatible with older hardware and upgrade the owners hardware,
Apple release an update and expect the owner to buy a newer hardware version.

good for those that live at "supported" areas like US, CANADA among other, but at least here in panama, people have multiple console from rrod, to e75... now this, if only microsoft deal with this kind of problem in the first place....

Hmm, will go back and see what drive I have. So if it's samsung I'll be getting a new one, if it's anything else, I'll be sticking with what I have.

I turned my xbox on the other day after a few months and got an E69 error, so I hope I have the samsung drive and get the new one!

Hmm. maybe I should pull mine out of the closet and connect it to the internet to see if it is one that will get swapped out.

At this point, MS probably makes the Xbox for very little cost and getting more consoles out there might be a good idea. Users of the older systems getting "free" upgrades is a good story and when a parent reads about it they'll be more inclined to purchase an xbox over ps3. Couple that with the PSN disaster and Microsoft could convince a lot of people to buy their console over Sony's.

ndoggfromhell said,
At this point, MS probably makes the Xbox for very little cost and getting more consoles out there might be a good idea. Users of the older systems getting "free" upgrades is a good story and when a parent reads about it they'll be more inclined to purchase an xbox over ps3. Couple that with the PSN disaster and Microsoft could convince a lot of people to buy their console over Sony's.

Agreed, MS will want to push out as much good PR right now as possible, always looks better when your main competitor is stinking of s**t

At this point, MS probably makes the Xbox for very little cost and getting more consoles out there might be a good idea. Users of the older systems getting "free" upgrades is a good story and when a parent reads about it they'll be more inclined to purchase an xbox over ps3. Couple that with the PSN disaster and Microsoft could convince a lot of people to buy their console over Sony's.

I wonder if MS will replace ones that have not been opened and have been sold as used on EBay or Gamestop and are ultimately affected by this?

Why would they do this? I mean if they have to replace every Xbox that is not compatible with this format... that's going to cost them. And if they don't replace all the incompatible Xboxs there's going to be alot of annoyed customers.

Is it really worth an extra 1gb of storage?

Lamp0 said,
Why would they do this? I mean if they have to replace every Xbox that is not compatible with this format... that's going to cost them. And if they don't replace all the incompatible Xboxs there's going to be alot of annoyed customers.

Is it really worth an extra 1gb of storage?

The fact of that matter is that new games will use this new format, and people with old consoles won't be able to buy/use them. They lose more money through games than they do replacing the consoles.

LordBattleBeard said,
I don't see this as much of an issue. Most systems of this kind have long since RROD'd by now anyway..

Unless you have a launch model like me and im guessing at least a few others.

So basically im just collateral damage?

Jenson said,

Unless you have a launch model like me and im guessing at least a few others.

So basically im just collateral damage?

A launch model that hasn't RROD'd yet? Congratulations. Anyway, maybe I was unclear with what I put before. By "I don't see this as much of an issue." I meant not much of an issue for Microsoft in terms of needing to replace many as most would have died by now anyway.

LordBattleBeard said,
A launch model that hasn't RROD'd yet? Congratulations. Anyway, maybe I was unclear with what I put before. By "I don't see this as much of an issue." I meant not much of an issue for Microsoft in terms of needing to replace many as most would have died by now anyway.

Fair enough.

Yeah it sounds like a jet engine and grinds now and again but still fighting fit.

Jenson said,

Unless you have a launch model like me and im guessing at least a few others.

So basically im just collateral damage?

Nope. You've been running on borrowed time. I'm surprised yours is still working. I got it replaced for random lockups (possible gpu overheat) but I was lucky. There was a super high failure rate on the initial batch of units. The 2nd generation lasted me a very long time.

Jenson said,

Fair enough.

Yeah it sounds like a jet engine and grinds now and again but still fighting fit.


Yep, I have an original launch model as well, a Pro with a 20GB HDD, that is still running great. Never had a RROD, doesn't sound like a jet engine and as far as I can remember has never had an issue at all. Does this mean I have to get a new one?

I've got an old core 360, that sounds like a jet engine. but the chances of me getting this changed - slim to none.

Replace the consoles that can't read the new format because of 1GB?? It doesn't seems to be a good deal for Microsoft. Anyway, it's pretty nice of Microsoft to offer this kind of support to their customers. I would be very angry if I had an XBox and was forced to pay for a drive upgrade, or even pay for a new console, only for 1 extra GB.
If they're doing something like that, they probably can expand beyond this initial 1GB.

Aghares said,
Replace the consoles that can't read the new format because of 1GB?? It doesn't seems to be a good deal for Microsoft. Anyway, it's pretty nice of Microsoft to offer this kind of support to their customers. I would be very angry if I had an XBox and was forced to pay for a drive upgrade, or even pay for a new console, only for 1 extra GB.
If they're doing something like that, they probably can expand beyond this initial 1GB.

It is a good deal for Microsoft. They get to replace all the consoles that didn't support AP 2.5 and still work. This way all users are affected by the anti-piracy features and there will be more publishers/developers implementing it.

If they're taking the small step to have a new game format in why not extend it further than just 1gb? Doesn't seem much with an added 1gb. If they extend if further, 360 developers will have better graphical use with future games and videos that don't need to be re-compressed (with degraded quality) just to fit the discs.

Morisato said,
If they're taking the small step to have a new game format in why not extend it further than just 1gb? Doesn't seem much with an added 1gb. If they extend if further, 360 developers will have better graphical use with future games and videos that don't need to be re-compressed (with degraded quality) just to fit the discs.

Because they will still be dual layer discs, they cant expand it further than the physical restrictions of the disk.

In the old format i believe they reserved 1Gb of space for protection and OS files and the like. Now they are getting rid of that and freeing up 1Gb for developers.

Dan~ said,
Oh, how do I know what email address Microsoft has of mine, I can't remember >_<

I believe they will simply email your Windows Live id.

AtriusNY said,

I believe they will simply email your Windows Live id.

That's the problem. A ton of people just create an e-mail address that they use as a LIVE ID simply to sign in and never use it...so they forget what it is, and forget what they set as their info to verify their identity even if they do remember what they set it as. It happens way too often

How do you know what the drive is, without opening it up?.

I had an xbox 360 which had the RROD, so Microsoft replaced it. Would of they replaced it with a model that isn't effected.

Think they will need to release effected serials or model no's

Dan~ said,
How do you know what the drive is, without opening it up?.

I had an xbox 360 which had the RROD, so Microsoft replaced it. Would of they replaced it with a model that isn't effected.

Think they will need to release effected serials or model no's

Which voids your warranty if you do but some people are crafty about stickers.

Morisato said,

Which voids your warranty if you do but some people are crafty about stickers.

On older units you could tell via the wires visible though a hold right under the drive. You would need to remove the faceplate though.

Jenson said,

AP2.5 isnt the new XGD3 format discs, completely unrelated issue.

Not entirely unrelated. XGD3 added some more checks to the AP2.5 protection.

Jenson said,
What the hell am i supposed to do then, im from the UK and i have a 2006 model xbox with a Samsung drive, will mine become a paperweight?

By the looks of things if you get an email you send off your old console to them and get a brand new Xbox S 250GB one.

F_C said,

By the looks of things if you get an email you send off your old console to them and get a brand new Xbox S 250GB one.

Where are you getting the 250GB from? No mention of that in the email, more likely a 4GB is what you'll get.

F_C said,

By the looks of things if you get an email you send off your old console to them and get a brand new Xbox S 250GB one.


I just got off the phone with Microsoft UK Support and their "specialist" said that there would be 'some' games that still use the old format and there is a large surplus of current games, in the future if there was a game that is only in XGD3 format then i wouldnt be able to play it.

They even had the cheek to plug their Games on Demand service, why should i have to be punished for having a console that isnt compatible i didnt ask for the format change, why should i have to pay full RRP for a GOD game when i can get them for £30~ on the internet.

Disgusting.

F_C said,

By the looks of things if you get an email you send off your old console to them and get a brand new Xbox S 250GB one.

That is after they check to see if its been modded or not

Jenson said,
What the hell am i supposed to do then, im from the UK and i have a 2006 model xbox with a Samsung drive, will mine become a paperweight?
See if MS contacts you?

kravex said,

Where are you getting the 250GB from? No mention of that in the email, more likely a 4GB is what you'll get.

Slightly useless if you have a 20/60/120GB drive...

Jenson said,

I just got off the phone with Microsoft UK Support and their "specialist" said that there would be 'some' games that still use the old format and there is a large surplus of current games, in the future if there was a game that is only in XGD3 format then i wouldnt be able to play it.

They even had the cheek to plug their Games on Demand service, why should i have to be punished for having a console that isnt compatible i didnt ask for the format change, why should i have to pay full RRP for a GOD game when i can get them for £30~ on the internet.

Disgusting.

I highly recommend writting a letter of complaint, paper and ink to the MS CEO.

This is disgusting and make sure you include evidence of other people getting replacements. Also threaten to go to Watchdog if they give you BS like buy our GoD, or you can still play older games.

How is MS supposed to contact you if they don't have any method? Asking you to connect your console to the internet is not really a big ask, and part of the main functionality.

The Xbox is a 5 year old console, there's a limit to reasonable support, and making updates to the console software is something it is specifically designed to do.

It's unfortunate, and I'm sorry, that it might affect you adversely ... but you seem to be an edge case of edge cases.

I have a 360 Elite (falcon i think) BenQ Drive I think... I am praying that it is not compatible... would love a Xbox360 S 250GB with 1 Year free on XboxLive!!!!

Please Please Please haha now this is what real customer support is and should be like.

Noveed said,
I have a 360 Elite (falcon i think) BenQ Drive I think... I am praying that it is not compatible... would love a Xbox360 S 250GB with 1 Year free on XboxLive!!!!

Please Please Please haha now this is what real customer support is and should be like.

More likely a 4GB is what they'll send out.

Noveed said,
I have a 360 Elite (falcon i think) BenQ Drive I think... I am praying that it is not compatible... would love a Xbox360 S 250GB with 1 Year free on XboxLive!!!!

Please Please Please haha now this is what real customer support is and should be like.

Good luck with that. I'm almost positive they are only doing it for the ones with Samsung drives.

I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac

Glassed Silver said,
I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac


I think the bigger issue here is that you have "memories" with an old "XBox".

I think you might be in desperate need of some carnal care good sir >.>

Glassed Silver said,
I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac

LMAO, your joking right?

Glassed Silver said,
I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac


Seriously?

Glassed Silver said,
I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac

That's ok, your memories are backed up on the hard drive / memory unit, which can be transferred. Win win!

I think you're a bit of a rubbish troll, to be honest. If someone offered you a brand new car for your old, broken down one, would you say no because of the "memories"? Hell no, you'd take it in a shot.

Glassed Silver said,
I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac

Not sure if serious...

Kushan said,

That's ok, your memories are backed up on the hard drive / memory unit, which can be transferred. Win win!

I think you're a bit of a rubbish troll, to be honest. If someone offered you a brand new car for your old, broken down one, would you say no because of the "memories"? Hell no, you'd take it in a shot.

That and anyone who uses "kthxbye" automatically annoys the hell out of me.

Glassed Silver said,
I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac

I don't get too attached to my xbox units. I'll swap them for a better unit if I want something on the new one although I'll generally wait for a significant change. I have three xbox units at this point. Two are modified in some form although the one is only modified due to repairs done on it.

Glassed Silver said,
I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac

Don't feed the troll.

Glassed Silver said,
I'd be pretty darn pi**ed if I had to give away a fully functional console and get a new one...
Why? Cause my old one is the one I have memories made with...
Hope I won't be affected...

@trolls: don't yadda about it still being functional. kthxbye

GS:mac

To cause maximum annoyance, you should exaggerate your ellipsis.

Minimoose said,

To cause maximum annoyance, you should exaggerate your ellipsis.

What are you talking about...no one ever does that...because we all obviously talk with long pauses in our speech...get used to it...

This makes me think that the new XBOX (the one EA is rumoured to have) won't be here for a very very long time (Maybe 2 years?) if they are going to be swapping current generation 360's for an issue like this.

Vice said,
This makes me think that the new XBOX (the one EA is rumoured to have) won't be here for a very very long time (Maybe 2 years?) if they are going to be swapping current generation 360's for an issue like this.

An issue like this prevents gamers from playing future games. I see alot of publishers moving to it quickly for new games because of the increased storage capacity.

testman said,
So.... non-DVD-Forum-compatible DVD then? Conveniently stopping people from "backing up" the discs?

Didn't stop people from "backing up" their Wii games.

JAGFin1 said,

Didn't stop people from "backing up" their Wii games.

Except the XBOX doesn't have a soft-mod option to rip the discs straight from the console.

The Teej said,

Except the XBOX doesn't have a soft-mod option to rip the discs straight from the console.

Unless it's a JTAG.

testman said,
So.... non-DVD-Forum-compatible DVD then? Conveniently stopping people from "backing up" the discs?

Actually it won't. The community is working on a new revision of the ripping firmware to support XGD3 format and extracting Anti-Piracy 2.5 data from the discs.

In other words the format is already broken...

shinji257 said,

Actually it won't. The community is working on a new revision of the ripping firmware to support XGD3 format and extracting Anti-Piracy 2.5 data from the discs.

In other words the format is already broken...


Yes, it already is with the upcoming LT 2.0, and the so mentioned X360 Key or the similar one.

The Teej said,

Except the XBOX doesn't have a soft-mod option to rip the discs straight from the console.

You obviously did know about the LG drives that could read Wii games WITHOUT modifications, just a little software program

Don't have an Xbox but you can't fault Microsoft's customer care. Especially with all the RROD's previously (although that perhaps gave them a good bit of insight in how to handle this situation).

x9_ said,
Anyone know what model of the 360 is affected?

Probably models with a Toshiba-Samsung drive as they also don't support the AP2.5 piracy protection

Tim Schiesser said,

Probably models with a Toshiba-Samsung drive as they also don't support the AP2.5 piracy protection

i got a Samsung MS28 myself and from what i heard is that they where updating the firmware on the drives to support it. which talks about it in the link below.

but nothing on X-S lately but it has this article a while ago dated April 11th 2011... http://goo.gl/5yNSx (talks about it actually flashing the Samsung DVD-ROM drives and others etc)

ThaCrip said,

i got a Samsung MS28 myself and from what i heard is that they where updating the firmware on the drives to support it. which talks about it in the link below.

but nothing on X-S lately but it has this article a while ago dated April 11th 2011... http://goo.gl/5yNSx (talks about it actually flashing the Samsung DVD-ROM drives and others etc)

EDIT: (since i can't edit my previous post)...
that link appears to be 'mostly' talking about updating the drives so they can PROPERLY READ the XGD3 format. which even if that's true ill have to stay off xbox live for a while until i get updated firmware for my moded system which will be months because Samsung's are usually the last drives to get updated firmware besides the ancient Hitachi's.

but once the update is officially out, i suspect xbox-scene will have much more detailed info on what's exactly happening

Jagster said,
Anyone know what the fault was ?

It's possible they were unable to get it to work on some drives. Most likely the old Samsung drives for those systems that are still alive. Part of the update is a firmware flash to the drive and the Samsung drives do not support the new anti-piracy features. This is Microsoft's way to make sure everyone is on the same page.