Microsoft: We're looking into Windows Phone 8 reboot issues

Yesterday, we reported on widespread accounts from users of Windows Phone 8 handsets, citing various issues with their brand new devices. Many owners of HTC's Windows Phone 8X have reported problems with the device randomly rebooting, often several times a day, with tweets like this one from earlier today becoming increasingly common:

 

Nokia's Lumia 920 has also suffered problems among owners, with some reporting seemingly random freezes, and many complaints about less-than-stellar battery life.

ZDNet's Mary Jo Foley is one of the many users who have experienced such issues; she reports that, although she's been using a HTC 8X since October 29, the handset got "stuck in an endless loop of continually trying to sync" her email accounts this morning, before it too spontaneously rebooted itself.

Mary Jo managed to get word back from Microsoft officials, who confirmed in an official statement: "We are currently investigating reports of these incidents." Of course, that's not exactly an immediate solution for those experiencing these issues, but it's a step in the right direction, and it's encouraging to see Microsoft acknowledging the problems on the record rather than trying to sweep them quietly aside.

That said, let's just take a moment to put this into context. It's not yet clear exactly how widespread this issue is, so do bear in mind that not everyone has been experiencing problems such as these - it doesn't affect all handsets by any means. Don't panic.

Well, not yet anyway.


Have you had any problems with your Windows Phone 8 device? Let us know in the comments below, or feel free to drop me a line by email, or on Twitter.

Source: All About Microsoft

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22 Comments

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I have an HTC 8x on O2 in the UK and I can confirm it reboots, some days none at all other days 1,2 - 8 times.
It can be whilst using an app or just siting on the desk doing nothing.

There are also problems with Bluetooth connections to cars and car kits reported on other forums

Had a similar very annoying issue with HD7 pre-mango... details can can be found on Microsoft answers. It was related to zune needing to authenticate digital rights for the songs while in sleep mode. Waking would allow you to unlock the screen and then 'freeze' no response. Remove battery, reboot. Sucked. Bottom line, it was an HTC issue that they definitely addressed with a firmware update...

So far I've only experienced a reboot one time only while playing music through Bluetooth. The Lumia 920 shut off (or appeared to be off) and I had trouble getting it back on until I tried using the button combo for restarting the phone.

Off topic: I love the Nokia Car navigation app. And the camera.

I have a family account with 5 Lumia 920's and none of them have the mentioned issues. Could it be that a certain app running in the background is causing a conflict of some sort. I wonder if they reset their phone to factory default if it still happens.

Gungel said,
I have a family account with 5 Lumia 920's and none of them have the mentioned issues. Could it be that a certain app running in the background is causing a conflict of some sort. I wonder if they reset their phone to factory default if it still happens.
The reports of this rebooting issue that I have seen seem to be limited to the HTC 8X. So, to me, this seems like an issue with HTC's firmware.

Anthony S said,
The reports of this rebooting issue that I have seen seem to be limited to the HTC 8X. So, to me, this seems like an issue with HTC's firmware.

I have heard otherwise, I have also seen 920 owners reporting the same issue

Anthony S said,
The reports of this rebooting issue that I have seen seem to be limited to the HTC 8X. So, to me, this seems like an issue with HTC's firmware.

I had the reboot before I installed any apps

AWilliams87 said,
This has been a problem sine WP7 btw. Strange how only now it has come to light.

Actually, they seemed to fix it with 7.5 (eventually). It was an issue with WP7 RTM.
Weird to see it happen again.

lordcanti86 said,

Actually, they seemed to fix it with 7.5 (eventually). It was an issue with WP7 RTM.
Weird to see it happen again.

Actually with me, it happened more with 7.5 than it did with 7.

AWilliams87 said,

Actually with me, it happened more with 7.5 than it did with 7.

I should have mentioned that it seemed to stop after the last pre-Tango update

AWilliams87 said,
This has been a problem sine WP7 btw. Strange how only now it has come to light.

Had my Titan a year now, crashed twice in the first month, (some buggy app i downloaded,) not had a problem/reset for the other 11 months!

I don't think this issue is only there in WP8. I've experienced about 10 reboots on my Omnia 7 (1st gen Windows Phone), most often whilst playing music. It freezes for about 10 secs. and then reboots. Seeing as most of the reboots on WP8 also seem to be triggered during listening to music, it's probably got something to do with the music app, both in Wp7 and WP8. Either that, or a process related to audio is causing the problem.

it isn't a WP problem its a HTC problem. I'm not surprised by this. My 1st gen HTC WP did this all the time. None of my android friends are surprised by this either.

I have a 920 as do two of my co workers no issues here. If anything i find the battery life way better then my old iPhone or Galaxy sIII.
Also so far no freezes or crashes. Been one of the most stable phones yet (cannot say the same for Windows 7 Phone)

it's a step in the right direction, and it's encouraging to see Microsoft acknowledging the problems on the record rather than trying to sweep them quietly aside.

When has Microsoft ever done this? They have a very good reputation of taking care of issues and first and foremost taking things like this seriously... :?

M_Lyons10 said,

When has Microsoft ever done this? They have a very good reputation of taking care of issues and first and foremost taking things like this seriously... :?

I think it was more of a poke at companies like apple that did not acknowledge the problems with the iphone 4 antenna until 3 weeks after launch.. or their maps and stuff like that

Yea, haters will spread their hate all over. You bring up an great example by pointing that part of the article out.


Lachlan said,

I think it was more of a poke at companies like apple that did not acknowledge the problems with the iphone 4 antenna until 3 weeks after launch.. or their maps and stuff like that