Mobile Hotmail & Outlook.com users hit with access issue [Update]

Over the past couple of days, users of Microsoft's Hotmail and Outlook.com mail services have been unable to access their mail, thanks to what appears to be an issue with Exchange ActiveSync. iPhone, iPad and Android users, including some Windows Phone and Surface RT users, have been affected by the issue, which Microsoft still hasn't fixed despite many posts on the Microsoft Answers forum starting several days ago.

The issue doesn't affect those accessing Hotmail or Outlook.com via the web, or via POP-based accounts, a Microsoft moderator posted on the Answers forum. A statement from Microsoft to ZDNet doesn't reveal much more info, but it seems like they are looking into the issue.

Microsoft is investigating an issue affecting a small percentage of mobile users' access to Hotmail and Outlook.com, and we are working to restore full access to the service as quickly as possible. For the latest information, we encourage users to visit the Hotmail and Outlook.com status page.

One associated issue appears to be that Microsoft's status pages aren't showing an issue, so users are becoming frustrated as to why mail on their devices isn't working. Unfortunately anyone affected by the issue will have to simply wait it out while Microsoft sorts out whatever is wrong with Exchange ActiveSync.

Update: We're also hearing (thanks to those in the comments) that people are unable to sign into Skype using their Microsoft Accounts. We've contacted Microsoft to see if the two issues are related.

Update 2: The issue relating to mobile access of Hotmail and Outlook.com has been resolved several hours ago. When it comes to the Skype/Microsoft Account sign-in issue, this is unrelated to the mobile EAS issue; the Skype team is "aware and investigating the issue". More updates can be found on the Skype blog.

Source: ZDNet

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26 Comments

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And after everything, we never had one issue on any device for even a moment. Wondering if this was more regional than is being reported.

Also...

Exchange ActiveSync. iPhone, iPad and Android users, including some Windows Phone and Surface RT

So you think it is just these devices? If Windows RT was having an issue, Windows 8 users would also be having an issue as they use the same EXACT email client.

How about we say there was some regional outages causing issues? It also wasn't just related to EAS access, or specific to any devices.

Disappointed to see that these issues continue to linger. There is also a known issue that has been around for months involving Outlook 2013 connecting via EAS to outlook.com/live.com accounts. Contacts are not properly syncing when using EAS. Seems as though they are off to a rough start.

This is nothing new. My live account has been having issues for over two months now and Microsoft tech support can't seems to fix it. EAS won't work on any IOS Device and half the time it is delayed into my inbox within owa. It has been one big cluster**** with them.

BlendedFrog said,
This is nothing new. My live account has been having issues for over two months now and Microsoft tech support can't seems to fix it. EAS won't work on any IOS Device and half the time it is delayed into my inbox within owa. It has been one big cluster**** with them.

Could it be possible that just you might be having an issue?

It could be a local system or device issue or even maybe something is messed up with your account. However, the other hundreds of millions of users are not having the same problem, which brings us back to the fact your issue is specific to you?

Did you create an alternate Microsoft account? Does it also have problems? If so, go use a friend's PC and sign in under you own name and see if the problem still exists.

Damn, i'm now having a problem opening/sending mails in Outlook.com from webmail, it keeps loading then stops. Fortunately, I have no issue with my Nokia phone

The issue doesn't affect those accessing Hotmail or Outlook.com via the web,
Biggest lie ever, on the 8th I couldn't access my email the whole day through hotmail.com. At one point it came back but I couldn't load messages, then they would load some times but not other times.

Rudy said,
Biggest lie ever, on the 8th I couldn't access my email the whole day through hotmail.com. At one point it came back but I couldn't load messages, then they would load some times but not other times.

Maybe you or your ISP was having an issue. The rest of the world didn't notice YOUR outage.

There's also a reported problem with using EAS and Outlook 2013 that's been around for several weeks...Microsoft has been tight-lipped with the issue (offering to "reset" accounts and simply recommending that one use POP instead of EAS with Outlook 2013 until further notice).

These all sound related on some level. Frustrating...

jay_max said,
There's also a reported problem with using EAS and Outlook 2013 that's been around for several weeks...Microsoft has been tight-lipped with the issue (offering to "reset" accounts and simply recommending that one use POP instead of EAS with Outlook 2013 until further notice).

These all sound related on some level. Frustrating...


Not the whole cloud is down, you can still access it by web or other means.
Seems like their EAS is having issues.

I havent had any issues, but my mail accounts are under Live Domains, not sure if its related.

So much for only iCloud having downtime eh?

This just goes to show the "cloud" is not yet ready for prime-time, and the best bet is still having your own private server.

Umm the main issues were on the 8th/9th January when hotmail wasn't available, and then AES wasn't available for more than 24 hours. How come this news is so delayed!?

cleverclogs said,
Umm the main issues were on the 8th/9th January when hotmail wasn't available, and then AES wasn't available for more than 24 hours. How come this news is so delayed!?

Maybe because a lot of people didn't have an outage on the 8th/9th nor any subsequent lack of availability.

We haven't had a single traceable moment of interruption during this time period.

Outlook.com Activesync based remote access has been having issues since the night of Tuesday the 8th according to their status update page on Wednesday night. The service was down for me for over 24 hours from about 8pm on tuesday night UK time. It came back yesterday and now seems OK... for me at least.

Trust the cloud a little harder and the problem will vanish by itself

That's why I like desktop apps that SYNC as opposed to web apps that rely on the web for all storage.
At least you still can access your previously retrieved mail without problems.

GS:mac

Could not agree more......
I backup my data, encrypted of course, on the Cloud as well as locally.
The Cloud is, IMO, a perfect, second layer backup; it is not the main and sole repository of data I may need at any moment.
HDs are so cheap nowadays!!!

NesTle said,
How do you feel about HTML5 cloud with offline cache like gmail offline

They make me feel out of control.

Native code + proper app data base all the way.

Cache... ugh.... Caches get flushed, ignored in backups etc etc...
Cache != user data, however these web apps want you to believe they are proper user data.
(user data in the "My Documents" sense)

GS:mac

Glassed Silver said,
Trust the cloud a little harder and the problem will vanish by itself

That's why I like desktop apps that SYNC as opposed to web apps that rely on the web for all storage.
At least you still can access your previously retrieved mail without problems.

GS:mac

Weird, cause all my previous messages are available whether I'm online or not when using Outlook/Hotmail and EAS.

EAS is by definition a SYNC technology, that is just a more advanced protocol than IMAP or POP3.

So if your provider was having an issue, with POP3 you would NOT BE GETTING ANY NEW EMAILS as well and only have access to your offline messages.

The difference. NOTHING.

Are you mental?

thenetavenger said,

Weird, cause all my previous messages are available whether I'm online or not when using Outlook/Hotmail and EAS.

EAS is by definition a SYNC technology, that is just a more advanced protocol than IMAP or POP3.

So if your provider was having an issue, with POP3 you would NOT BE GETTING ANY NEW EMAILS as well and only have access to your offline messages.

The difference. NOTHING.

Are you mental?


I meant web mail.

Read my post again.

I meant the cloud is good for sync - sync to my desktop client.

GS:ios

I had this problem with skype about 15 minutes ago trying to login with MS account, logged in to MS account fine but couldn't remember my skype password to link it to so after 2 times I assumed the 'network problems' error was because I'd got the password wrong but 5 min ago they both linked up and are working fine