Motorola's Droid X is plagued with screen failures

While the iPhone has gotten all the attention of late for its antenna issue, it goes to show that hardware problems are nothing new in the mobile phone industry.  Motorola’s Droid X launched only a few days ago but widespread reports are hitting the Internet about a serious screen issue with the device. 

Users on HowardForums are reporting everything from flickering screens to completely unusable devices (see videos below).  One forum member states that the issue will supposedly be fixed with the .604 update, but to update a phone with an unusable screen may be a challenging task for the affected users.

The videos below show the worst case examples of the screen issue, while these phones are essentially rendered useless, other reports of numerous dead pixels are also surfacing.  To make matters worse, as the phone has been selling well for Verizon, getting a replacement may take longer than the consumer is willing to wait.  

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I don't have that problem with the Droid X and I didn't have battery issues with my HTC EVO 4G. I agree with PsykX. Media makes mountains out of very very small molehills.

I can say that the DLNA on the Droid X has a software glitch where it turns off Wifi constantly. Update please

My EVO is almost perfect. Give me some Sense Froyo and I will be a happy camper.

IPHONE who? I looked at my 3GS today and I can't believe how small the screen seems to me now. I would not go bigger than a 4.3" screen but I can't go smaller either. Samsung Galaxy S feels cheap unfortunately. In Iphone 4 like device( in regards to build ) with Android would be icing on the cake. You can't knock on Apple for the build. It's solid and very sleek.

And here it goes again. Just like the iPhone, it's probably another storm in a glass of water. Not a lot of users are affected by these problems, but it's getting all the attention in the media.

I guess I will wait and see what's happening with that before saying any product is flawed...

Reminds me of what happened with Toyota at the beginning of the year. I mean, okay, people died and it's really awful. But it didn't affect THAT many people and in the media? "All Toyota cars are flawed" Wow. Way to kill a good company. Oh and now there's a study saying a lot of people who complained, well they simply didn't put their foot on the brake pedal XD Ridiculous.

So after Apple iPhone Vista we get this from Motorola? Nice. No wonder Moto didn't respond to Apple's claims like HTC, RIM, and Nokia did.

Yup, Motorola is doing the right thing and not blaming the customer like Apple does. There lies the difference. All devices are prone to issues from time to time but its addressing the issues that makes customers happy and not getting blamed for the problems like you do with the Judas phone.

MR_Candyman said,
Not good.I am looking at possible picking up a Droid 2 when it comes out, unfortunately Mototrola quality strikes again

No big deal. Motorola's last phones were great and they are replacing phones free. So skip Motorola if you want because of this one issue. At least they are not crying like Apple

At least the Droid X isn't catching on fire.

techbeck said,

No big deal. Motorola's last phones were great and they are replacing phones free. So skip Motorola if you want because of this one issue. At least they are not crying like Apple

I bet Motorola isn't saying 'look, other phones have screen problems' or 'we sold 250,000 on the first day and only .001% are calling in with problems' or 'here is your free screen protector, STFU' or 'the media is blowing it up to be a bigger deal'.

Moto is doing the right thing. Stepping up, replacing the handsets as fast as possible and fixing where possible.

Look, every other phone on the market has these issues with flickering and dead pixels. Were just the first ones to get noticed so rather than fix the problem were going to send you a free sticker that LOOKS like the phone is working so you can stick it on the screen and act like your $500 paper weight works.

Tech Greek said,
Look, every other phone on the market has these issues with flickering and dead pixels. Were just the first ones to get noticed so rather than fix the problem were going to send you a free sticker that LOOKS like the phone is working so you can stick it on the screen and act like your $500 paper weight works.

Actually, the formula for displaying a display was off all these years, and they are going to correct the display formula to display more display on your display.

I love how MS vista is being referenced so much for other companies problems. lol ms is famous for that now, but at least motorola is admiting the problem unlike Apple.

Xypro said,
I love how MS vista is being referenced so much for other companies problems. lol ms is famous for that now, but at least motorola is admiting the problem unlike Apple.
Now we'll see if Apple takes a jab at them like they did when they released it.

Xypro said,
but at least motorola is admiting the problem unlike Apple.

Have you watched the press conference that Apple held the other day?

Xypro said,
I love how MS vista is being referenced so much for other companies problems. lol ms is famous for that now, but at least motorola is admiting the problem unlike Apple.

I think this will become the next Microsoft's slogan " Don't get the Vista experience, buy Microsoft's products"

Xero said,
I wonder if all those bashing the iPhone antenna will jump on this, probably not..

Depends on if the CEO of Motorola acts like a cocky self-centered rude Steve Jobs, or not.

andrewbares said,

Depends on if the CEO of Motorola acts like a cocky self-centered rude Steve Jobs, or not.

I would of used some other words, but yes...I agree.

I'd like to see numbers of effected units before considering how "plagued" this really is. Mine has been working perfectly, but if not that's why there are warranties. Defects happen, at least it wasn't by design.

Redestium said,
I'd like to see numbers of effected units before considering how "plagued" this really is. Mine has been working perfectly, but if not that's why there are warranties. Defects happen, at least it wasn't by design.

Same. If this is a hardware issue, they are in for the same treatment that apple has been getting lately. If this is a software issue, they are lucky and can fix it quickly.
So far, I have only found the 1 same story being reported by almost all other sites, along with the exact same 2 videos, but no others.... So this might not be as big of an issue as it seems at the moment.

shakey said,
So far, I have only found the 1 same story being reported by almost all other sites, along with the exact same 2 videos, but no others.... So this might not be as big of an issue as it seems at the moment.

There's not as many that bought the Droid X, though. But I agree, it's probably software and could be fixed quickly.

Redestium said,
I'd like to see numbers of effected units before considering how "plagued" this really is. Mine has been working perfectly, but if not that's why there are warranties. Defects happen, at least it wasn't by design.

Here is the difference between the Droid X problem and the iPhone 4 problem. First, it is unlikely this problem affects ALL the new X phones. While Apple's problem does in fact affect ever single one.

The Droid X problem is probably easy correctable, but we don't know because we don't know what is the cause. With iPhone we know the cause and we know there is no PERMANENT fix unless you use the bumper. Which isn't a fix. Its like putting a band-aid on a sore that will never heal.

Both phones do have one similar problems. Quantities are low and getting a replacement may require a wait.

shakey said,

Same. If this is a hardware issue, they are in for the same treatment that apple has been getting lately.

Only if they act like Apple will they get the same treatment.

TechieXP said,

Here is the difference between the Droid X problem and the iPhone 4 problem. First, it is unlikely this problem affects ALL the new X phones. While Apple's problem does in fact affect ever single one.

The Droid X problem is probably easy correctable, but we don't know because we don't know what is the cause. With iPhone we know the cause and we know there is no PERMANENT fix unless you use the bumper. Which isn't a fix. Its like putting a band-aid on a sore that will never heal.

Both phones do have one similar problems. Quantities are low and getting a replacement may require a wait.

I went into an Apple store recently. I picked up a demo iPhone 4 and tried to 'death grip' it on purpose. It didn't work, I even went as far as to cover most of the phone with my hands. Nothing, not even a single bar dropped. So yeah, not all iPhone 4s seem to have that issue, sorry.

With the hard-keys on my HD2, screen or no screen - once I hit that send key the radio and phone app are running, I can still voice dial and carry on phone calls just fine.

iPhone 4 if I happen to hold it a certain way - unprotected (ROFL) ? - not so much of the phone action.

But I digress, let the apple kids have their moment in the sun. They don't get many anymore

zkid2010 said,
With the hard-keys on my HD2, screen or no screen - once I hit that send key the radio and phone app are running, I can still voice dial and carry on phone calls just fine.

iPhone 4 if I happen to hold it a certain way - unprotected (ROFL) ? - not so much of the phone action.

But I digress, let the apple kids have their moment in the sun. They don't get many anymore

That is provided you have voice dialing set up. And still, voice dialing is still funky at best and if you have used similar phrases for two different people, you have absolutely no idea who you're dialing without the screen.

Metodi Mitov said,

That is provided you have voice dialing set up. And still, voice dialing is still funky at best and if you have used similar phrases for two different people, you have absolutely no idea who you're dialing without the screen.

People have the same first AND last names? Since when?? (Even Bill junior and Bill senior are different names). With voice dialing, it announces the name of the person it's going to call after you say it. So you WILL know who you're calling.

Metodi Mitov said,

That is provided you have voice dialing set up. And still, voice dialing is still funky at best and if you have used similar phrases for two different people, you have absolutely no idea who you're dialing without the screen.

Voice Dialing on Verizon doesn't require phrases, you can hit one button and just say the number and it will dial.

TechieXP said,

Voice Dialing on Verizon doesn't require phrases, you can hit one button and just say the number and it will dial.

Still, if you footed the bill to pay for an android phone (I haven't checked, but I doubt it's under $100) you'd expect it to work 100%, no?

Seems to me more like a hardware problem. If it was a driver issue (software) it would have manifested from the very beginning, while a hardware issue is likely to manifest after several hours of use.

Charles Keledjian said,
Seems to me more like a hardware problem. If it was a driver issue (software) it would have manifested from the very beginning, while a hardware issue is likely to manifest after several hours of use.

Unless it's a bug that crashes the drivers and such after doing something.

FUD.

Some Droid X present a screen failure
Then we can conclude that *EVERY* droid x could present the same problem.
Conclusion :purchase a Iphone 4.

:-(

roadwarrior said,
Every Motorola phone I've ever had (or even seen) had a crappy screen, so I'm not at all surprised.

Of course! It's not made by Apple.

Might be a over heating problem, as my laptop did exactly the same thing on my screen. It flickered, did exactly the same as on the phone :]

mrmomoman said,
Okay so you have a "slight" problem - but how is the reception?

I would rather have an phone (does not have to be a iphone) that has reception issues tan a device with screen issues. At leats it you have reception issues you can still do other things. Screen issues just causes your phone to transform into a techno paperweight

+Ichigo+ said,

I would rather have an phone (does not have to be a iphone) that has reception issues tan a device with screen issues. At leats it you have reception issues you can still do other things. Screen issues just causes your phone to transform into a techno paperweight

Too bad the screen issues are most likely software related and can be FIXED, unlike Apple's hardware design issue.

You fail.

Was it a glare on the screen on the first video, because it looks like there is 2 scratches on it, and on the top of the screen thee is no flicker. Looks like thats where the scratches end ?

+Ichigo+ said,
Was it a glare on the screen on the first video, because it looks like there is 2 scratches on it, and on the top of the screen thee is no flicker. Looks like thats where the scratches end ?

Watch it again. Those are obviously scratches or glare on the camera lens since they move around exactly with the camera movement.

spenumatsa said,
So much so for the hype. Wonder what the fanboys will say.

if you have screen issues you exchange it for a working model.

spenumatsa said,
So much so for the hype. Wonder what the fanboys will say.

Most likely they will say, at least this is only a glitch in software and not a hardware design that is defective. And they will most likely be right.
At least Verizon has acknowledge the issue and is looking into it. They could have said ," Your viewing it wrong."
And just as every Apple Iphone owner has said, you can take it back and get a refund or exchange, because of the so awesome and generous 30 day warranty.

shakey said,

Most likely they will say, at least this is only a glitch in software and not a hardware design that is defective. And they will most likely be right.
At least Verizon has acknowledge the issue and is looking into it. They could have said ," Your viewing it wrong."
And just as every Apple Iphone owner has said, you can take it back and get a refund or exchange, because of the so awesome and generous 30 day warranty.

Dead pixels is not a software issue. It is hardware.

shakey said,

Most likely they will say, at least this is only a glitch in software and not a hardware design that is defective. And they will most likely be right.
At least Verizon has acknowledge the issue and is looking into it. They could have said ," Your viewing it wrong."
And just as every Apple Iphone owner has said, you can take it back and get a refund or exchange, because of the so awesome and generous 30 day warranty.

30 day return policy. That is pretty generous. The iPhone has a 1 year warranty bundled.

spenumatsa said,
So much so for the hype. Wonder what the fanboys will say.

They'll say this: "I'd still take anything else over an iPhone any day." With no screen and just the hard keys on my phone - if the radio and phone software is running, I can still hold my phone any way and make a call.

Elliott said,
30 day return policy. That is pretty generous. The iPhone has a 1 year warranty bundled.

Yes, but Jobs said you have 30 days to get a refund for the iPhone antenna issues. The warranty does not cover refunds.

GreyWolf said,
Yes, but Jobs said you have 30 days to get a refund for the iPhone antenna issues. The warranty does not cover refunds.
Obviously not, but I don't see how you couldn't have made your mind up about the antenna after 30 days of use.

I imagine if they ever do fix the issue, it'll be a silent recall type of situation. Basically, you hear from word of mouth that a new batch of phones has the problem fixed and you go into the Apple Store and ask for a replacement.

spenumatsa said,

Dead pixels is not a software issue. It is hardware.

Every single screen made for any device has a chance of having dead pixels. Even your precious iPhone.

This could be bad for motorolla, but we will have to see how wide spread the issue is.
As for the first video, are those 2 wolverine-esk slashes on the screen? if so, might have been dropped pretty hard or something.... as for the 2nd video, that looks like a horrible glitch to be getting. Maybe those are light reflections and not scratches.... cause they seem to move a bit.

shakey said,
This could be bad for motorolla, but we will have to see how wide spread the issue is.
As for the first video, are those 2 wolverine-esk slashes on the screen? if so, might have been dropped pretty hard or something.... as for the 2nd video, that looks like a horrible glitch to be getting. Maybe those are light reflections and not scratches.... cause they seem to move a bit.
The scratches move with the camera, so they're either light reflections or, more likely, scratches on the lens of the camera.

andrewbares said,

Nokia's been doing fine, eh?


Strange last time i checked nokia hadnt produced a good phone since, well the first phone with a colorscreen nothing special after that

thealexweb said,
For locking down the boot-loader, Motorola you don't deserve for it to do well.

100% agree. Don't forget the Milestone also...

mr.r9 said,

100% agree. Don't forget the Milestone also...

What I find funny is that the Droid, which, as far as I am aware, only differs in the fact it's CDMA as opposed to HSPA and has Verizon branding, isn't locked down.

Have they actually provided a clear, sane and rational explanation for this? It kinda goes against the whole "Android is open and you can do whatever the hell you want to it" thing I believe it has going for it...

thealexweb said,
For locking down the boot-loader, Motorola you don't deserve for it to do well.

Reports of bootloader lockdown are wildly exaggerated. Stay tuned.

Joshie said,

Reports of bootloader lockdown are wildly exaggerated. Stay tuned.


no, they were at first but they have been corrected now...
at first people said any modding would brick it, then it became might stop it from booting and motorola have to fix i for you... i am 99% sure people will find a way around though

thealexweb said,
For locking down the boot-loader, Motorola you don't deserve for it to do well.

Does HTC encrypt the bootloader too? I think going forward it'll become the norm.

Redestium said,

Does HTC encrypt the bootloader too? I think going forward it'll become the norm.

If they want to start to shipping shackled down crippled OSs they can go and use Windows Phone.

Douglas_C said,

What I find funny is that the Droid, which, as far as I am aware, only differs in the fact it's CDMA as opposed to HSPA and has Verizon branding, isn't locked down.

Have they actually provided a clear, sane and rational explanation for this? It kinda goes against the whole "Android is open and you can do whatever the hell you want to it" thing I believe it has going for it...

Well yes and no. Yes the plarform is open, but once you set it up for your own usage; it becomes closed. You need an example? iOS and Mac OSX. Both are based on free open source Unix based operating system. Apple put a skin on it and now it closed. Get the point?

Motorola did answer as to why they did that. They said "they wanted to ensure the user gets to use a device that is safe and the phone is running the proper software". I paraphrased.

thealexweb said,
For locking down the boot-loader, Motorola you don't deserve for it to do well.

I have a bad feeling this is going to become more common, especially after Andoid 3.0

I wonder if this is going to get the same overblown coverage on ever tech site... certain sites just had to post some crap every hour about the iphone 4 antenna

Leonick said,
I wonder if this is going to get the same overblown coverage on ever tech site... certain sites just had to post some crap every hour about the iphone 4 antenna

It gets overblown when an asshat of a CEO replys to emails in a condescending manner and never admits a problem exists. In other words, it completely depends on how the situation is handled.

Stop pretending everyone is out to get Apple. They do themselves in.

Xenosion said,

It gets overblown when an asshat of a CEO replys to emails in a condescending manner and never admits a problem exists. In other words, it completely depends on how the situation is handled.

Stop pretending everyone is out to get Apple. They do themselves in.

Absolutely! Big 'ol Steve chucked a bucket of gas on the iPhone issue with his hugely arrogant attitude and amplified the whole thing - although there will always be people against apple (just like there will always be anti MS folks) and some of it was due to it being apple and apples 'it just works' crap, most was due to it being Steve!

Has anyone ever seen actual proof that those supposed e-mails from Steve Jobs actually came from him (or even anyone associated with Apple)? It is trivial to create and post a fake e-mail in order to make someone look bad. I've asked this several times, but have never once gotten a good answer.

roadwarrior said,
Has anyone ever seen actual proof that those supposed e-mails from Steve Jobs actually came from him (or even anyone associated with Apple)? It is trivial to create and post a fake e-mail in order to make someone look bad. I've asked this several times, but have never once gotten a good answer.

You asked several times never got a good answer? You expect to get a good concrete answer from fellow forum users who know no better than you?

Apple responded to the last and most condescending email stating it was a fake but made no mention of the others. You can gather from that the facts.

Xenosion said,

It gets overblown when an asshat of a CEO replys to emails in a condescending manner and never admits a problem exists. In other words, it completely depends on how the situation is handled.

Stop pretending everyone is out to get Apple. They do themselves in.


well, true, what they should have done is the first few days come out and say "we hear you, we are looking in to it and looking for a way to easy the problems for everyone, stay tuned." that would have saved them a lot of problem, true, but still...

roadwarrior said,
Has anyone ever seen actual proof that those supposed e-mails from Steve Jobs actually came from him (or even anyone associated with Apple)? It is trivial to create and post a fake e-mail in order to make someone look bad. I've asked this several times, but have never once gotten a good answer.

Nope no proof, apple has even said they are fake, then again they could be lying... no one knows... but i have no problem seeing some apple haters faking those mails, i have more problem seeing steve sending them actually, i dont think he is stupid, not that stupid at least

Xenosion said,

It gets overblown when an asshat of a CEO replys to emails in a condescending manner and never admits a problem exists. In other words, it completely depends on how the situation is handled.

Stop pretending everyone is out to get Apple. They do themselves in.

That is true. But also, Apple has been the darling of the media for years now.

Leonick said,
I wonder if this is going to get the same overblown coverage on ever tech site... certain sites just had to post some crap every hour about the iphone 4 antenna

Yeah like PC World. But the problem wasn't about the issue itself. It was Apple's handling of it that cause more problems. If Apple had addressed it right away and says we will provide a solution; that would have killed it off. Stupid company, stupid phone and stupid users who put up with all the stupidity. Thsu the media rode it like a horse.

TechieXP said,

Yeah like PC World. But the problem wasn't about the issue itself. It was Apple's handling of it that cause more problems. If Apple had addressed it right away and says we will provide a solution; that would have killed it off. Stupid company, stupid phone and stupid users who put up with all the stupidity. Thsu the media rode it like a horse.


i thought mostly about gizmodo... they posted several post on it every day... petitions and standard complaints how apple should give everyone a free bumper and so on... when a free bumper was what apple did they start whining that they didnt acknowledge the error, that all the customers where getting was band-aids and bull****... hating just for the sake of it

While a badly flickering screen may be software/driver related and possibly fixed by a patch, I don't see how dead pixels can be as well. I also don't see how these major flaws are getting passed QA.

Xenosion said,
While a badly flickering screen may be software/driver related and possibly fixed by a patch, I don't see how dead pixels can be as well. I also don't see how these major flaws are getting passed QA.

You can't test every phone and manufacturing issues happen. If you buy something and the screen is funky or broken you return it for a working one.

Bengal34 said,

You can't test every phone and manufacturing issues happen. If you buy something and the screen is funky or broken you return it for a working one.

Exactly. This is clearly a manufacturing defect, which all warranties protect against (at least in the US). There shouldn't be an issue exchanging it for a working phone, but it may be a hassle (especially if the Droid X is sold out).

Bengal34 said,

You can't test every phone and manufacturing issues happen. If you buy something and the screen is funky or broken you return it for a working one.

Ummm... screen flickering being fixed via software update does sound like a software issue, rather than a hardware one. Now you tell me why this software issue wasn't caught during testing? I doubt it screws randomly, but is more likely caused by a bug, triggered by something a user did. As it is happening more and more often, it is apparently something that is done in the regular use of the device, so should have been caught.

Metodi Mitov said,

Ummm... screen flickering being fixed via software update does sound like a software issue, rather than a hardware one. Now you tell me why this software issue wasn't caught during testing? I doubt it screws randomly, but is more likely caused by a bug, triggered by something a user did. As it is happening more and more often, it is apparently something that is done in the regular use of the device, so should have been caught.

But you don't know that for sure. Its only speculation. From some of the reads online, all they did was turn on the phone.

DoMn8oR said,
at least ya get good signal!!!

the reception wont help you if you can't see the ui to make the call, sure some people might be able to do it without seeing it but it will be hard...

and this can't be fixed with a small bit of tape or a case that 90% of it's users are going to have anyway (ok now that the iphone case does two things, protecting it and fixing an annoying problem i bet 10% won't use it because "i shouldnt need to use one" even though they would otherwise but still )

DoMn8oR said,
at least ya get good signal!!!

What is the use? When you cannot see what is on the screen and in some cases when it is completely unusable.

spenumatsa said,

What is the use? When you cannot see what is on the screen and in some cases when it is completely unusable.

Thats my point!!

Leonick said,

the reception wont help you if you can't see the ui to make the call, sure some people might be able to do it without seeing it but it will be hard...

and this can't be fixed with a small bit of tape or a case that 90% of it's users are going to have anyway (ok now that the iphone case does two things, protecting it and fixing an annoying problem i bet 10% won't use it because "i shouldnt need to use one" even though they would otherwise but still )

LOL..NICE!!!

spenumatsa said,

What is the use? When you cannot see what is on the screen and in some cases when it is completely unusable.


Oh god! Heaven forbid someone forget their /sarcasm tag. Jesus...lighten up.

Xenosion said,

Oh god! Heaven forbid someone forget their /sarcasm tag. Jesus...lighten up.

well with all the moronic comments ive seen about the iphone 4 antenna that could just have been another one instead of being sarcasm

spenumatsa said,

What is the use? When you cannot see what is on the screen and in some cases when it is completely unusable.


You know that Android has very good voice commands/recognition if you just hold down the "Home" button

Conjor said,
Clearly you are holding it wrong...

Don't worry, Motorola have said that they're going to give away free screen protectors to anyone affected!

Majesticmerc said,

Don't worry, Motorola have said that they're going to give away free screen protectors to anyone affected!

lol, at least Motorola accepted there is an issue!!!

neo158 said,

lol, at least Motorola accepted there is an issue!!!

Not sure how you would spin a screen that you can't see anything on.

Elliott said,
Not sure how you would spin a screen that you can't see anything on.

I am sure they can learn a thing or two from Apple :-)

Elliott said,
Not sure how you would spin a screen that you can't see anything on.

Um.... a feature and bring out special glasses that will "disable the feature and bring your viewing to age-old standards".?