Netflix experiencing outage: Another AWS issue? (Update: Online again)

It looks like Netflix is down yet again. The popular streaming service seems to have outages on a relatively frequent basis, being down in 2010, in 2011, and twice in 2012, including the infamous Christmas Eve outage.

It's unclear what the source of today's outage is, but earlier today Amazon's AWS service reported elevated latencies in the North Virginia zone. Although it's reported that the issue is resolved, it's possible that there are still issues with the cloud service and that it's negatively impacting the Netflix service.

9:13pm CT: First official word of the Netflix outage.

9:25pm CT: Netflix is reporting issues in several regions, although it's still unclear whether that's referring to the Netflix service itself or the Amazon regions.

10:11pm CT: Netflix is still down for many people. There have been no updates on either the @Netflix or @Netflixhelps Twitter feeds, and Amazon's AWS status page still says there are currently no issues.

10:35pm CT: Netflix is starting to return to normal. After logging in, you now get a message that says:

We're currently experiencing a technical issue.While we get things back to normal, some features aren't available - but you can play select titles on this page.

Some of the titles include "What to Expect When You're Expecting," "Girl in Progress," and, "LOL." Apparently the servers with the good movies are still experiencing technical difficulties...

10:57pm CT: Still no official update from Netflix, but we can now access the full catalog of movies from both the PC and via our wireless phone.

11:11pm CT: Netflix has tweeted that the service is now available, although they gave no details on the actual cause.

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28 Comments

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"It looks like Netflix is down yet again. The popular streaming service seems to have outages on a relatively frequent basis, being down in 2010, in 2011, and twice in 2012, including the infamous Christmas Eve outage."

Once a year or so is frequent?

I'm with Greenwizard on this one.

Ok... remember that recent thread where I just have to stop and go... WTF?

well.. here we are again.

I count five posts on Neowin about an outage over the past decade, and Christopher White puts up this like it's Armaggedon!
"realitively frequent basis" ??

Is this happening monthly? How about weekly.. I'm confused. With this much chaos.. I'm just gonna have to tell Netflix that they don't deserve my measly $8.00 a month, because Neowin states that the service is just too inadequate!

/sarcasm

xMorpheousx416 said,
I'm with Greenwizard on this one.
I count five posts on Neowin about an outage over the past decade, and Christopher White puts up this like it's Armaggedon!

Not sure why saying "relatively frequently" makes you think we're reporting like it's Armageddon... That said, compared to the other video streaming services like Amazon, Netflix is down "relatively frequently."

greenwizard88 said,
Now I'm confused. 4 outages in 3 years is "frequent"? My power goes out more than that in a single year.

This would be the 5th outage... And when you compare it to other service providers, yes it is.

Fortunately I don't Stream Silly. VHS quality vs Blu Rays. what are you nuts. pay for what you get $8 for crap streaming $20 for high quality blu rays. I keep hearing netflix is down. Not for me.


PatrynXX said,
Fortunately I don't Stream Silly. VHS quality vs Blu Rays. what are you nuts. pay for what you get $8 for crap streaming $20 for high quality blu rays. I keep hearing netflix is down. Not for me.

Maybe you need a better TV. Netflix looks phenominal on mine. I have a Blu-ray player and many Blu-ray movies, and I don't see any worse of quality on Netflix.

Web site for viewing instant is down for us here in CO, but on our Android tablet, instant works fine. Just watched an episode of In Plain Sight.

COKid said,
Web site for viewing instant is down for us here in CO, but on our Android tablet, instant works fine. Just watched an episode of In Plain Sight.

Same, out on PC but works on my android phone (although there were some errors before I could start watching)

It's 8:02 here in CA (PST) and Netflix is still a piece of sh....errrr, I mean not working! This gets old after a while! Just got done working 12 hours, hit the gym after and now I wanna finish watching The Life Zone! Don't judge! WTF Netflix???

siah1214 said,

I feel your pain. Doesn't help that the WiFi in my hotel is abysmal.

The Hyatt across from the convention center has an Ethernet cable in the room in addition to the free WiFi.

Note to Amazon: although you can squeeze greater margins out of your standard ecommerce inventory, you should NOT squeeze greater margins out of your own infrastructure operations and quality control procedures.

Nas said,
Note to Amazon:

Note to cloud users - you are unlikely to have any SLA or reliability guarantee with cheap cloud services. No point whinging when they go down.

dvb2000 said,
Note to cloud users - you are unlikely to have any SLA or reliability guarantee with cheap cloud services. No point whinging when they go down.

I am sure companies the size of Netflix would have proper contracts with Amazon with those defined.