Newegg ships counterfeit Intel i7 processors to customers

Reports from hardwarecanucks are telling a rather interesting story about Newegg shipping customers counterfeit processors.  The fake Intel i7 920 processors were delivered to customers, and reports began rolling in yesterday, with a total up to five separate incidents and nine customers in total so far.

The fake processors were shipped earlier in the week by Newegg, and possibly more customers maybe affected by this, but may have yet to receive or report the issue. 

The counterfeit processors that were shipped came with a clay heatsink, with a sticker of a fan on it, and with it, a piece of scrap metal as the processor.  To complement the fake processor and heatsink, it came in a box, which had a fake “factory sealed” sticker on it, that was actually printed on the box.  The box actually had spelling and grammar mistakes on it, such as "[...]processor ans a thermal solution designed for use ina Desktop PC[...]"  The instruction booklet that shipped with the fake Intel processors was just blank, with a single staple.

Newegg has confirmed that they did receive “incorrect inventory” and posted this statement:

Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.

Report a problem with article
Previous Story

Internet Explorer 6 funeral held, Microsoft sends flowers

Next Story

Famous in an hour, because of a single tweet

137 Comments

View more comments

PeterTHX said,
Irony is that when plugged in, these fake i7s still outperform AMD's latest...

I think these fake i7 boxes actually have more processing power than AMD's latest chips....

PeterTHX said,
Irony is that when plugged in, these fake i7s still outperform AMD's latest...

Ya intels newest creation......a POS as usual

I have one of those CLAY heatsinks and boy does it out-perform my old copper one any day! My temps went from 35'C to 4'C !!! It even came with the same BLANK instruction booklet as these i7's because basically the installation was self-explanatory.

SirEvan said,
That's Awesome...score one for counterfiters... Wish I'd ordered one, i think it's hillarious
me2 me2, l so must fit in.. not!

It's not a demo ,it never said demo ,it was somebody getting over and they did ....period .they f uped ,glad I never have ordered anything from those idiots ,somebody got over on newegg ,and the people that do there inventory are too stupid to 1) care 2) don't no what one thing looks like another 3) are involved .....period ...no demo BS .

My first instict is that we hear a lot of stories about people opening boxes of junk about the same weight - but the care and attention put in here (and the clearly forged boxes - demo boxes my ass ) AND the clay fans sort of reminds me of when Miniscribe started shipping boxes of bricks instead of harddrives to their vendors shortly before going bankrupt. (just hit wikipedia and search for Miniscribe - I kid you not - boxes of BRICKS)

Xepol said,
My first instict is that we hear a lot of stories about people opening boxes of junk about the same weight - but the care and attention put in here (and the clearly forged boxes - demo boxes my ass ) AND the clay fans sort of reminds me of when Miniscribe started shipping boxes of bricks instead of harddrives to their vendors shortly before going bankrupt. (just hit wikipedia and search for Miniscribe - I kid you not - boxes of BRICKS)

have you not read the comment a few lines up, these demo boxes are meant to simulate the look and weight of the packaging and its contents, so that the store can prepare to sell the real cpu's without having to buy a batch just to see if its going to fit on their shelves, or open a unit (breaking the seal and making it officially 'second hand') to see if the heatsinks fit on the display stands, etc etc...

carmatic said,

these demo boxes are meant to simulate the look and weight of the packaging and its contents, so that the store can prepare to sell the real cpu's without having to buy a batch just to see if its going to fit on their shelves

Riiight, you keep telling yourself that a clay mockup and fake CPU, and poor spelling is really required for that task. Oh wait, here's a thought - basic MATH skills.

Look those who said the warehouse should cop the rap for this for not checking them before they went out, obviously think that the staf have all the time in the world to individually check everything.

Even a QA team for a factory only check a percentage of items. Not ever single one.

That being said I agree that the warehouse dude should take the rap for this. But not for the reasons others have stated. It should be due to the fact that they guys have handle and shipped allot of i7's. Something that is fake would most likely be noticeably different in packaging, and be of different weight. They should have noticed something wasn't right when they handled the box.

i'm still crying from all that rofling and lmaoing. man, they really think THAT can pass a processor? such hubris!

now is it safe to say its better to go out and actually buy stuff?

This is by the funniest thing i have seen or read all day!!! What idiot didnt realise this wasnt real when pakcing them up? A heatsink would weigh less than clay so it must weigh more than the origional to begin with.

New comment from Newegg:

Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

How can they proactively reach to their affected customers? Them reaching to customers is a reaction to being aware of the shipping errors. Therefore, they are reactively reaching. If they can't even get the statement right, it's no wonder they've screwed up on this occasion.

Commenting is disabled on this article.