NVIDIA Shield tablet cracking under the strain

NVIDIA’s recently released Shield tablet might be classed as “The ultimate tablet for gamers” but many customers who have purchased the device since launch have notice that the casing is beginning to crack around the edges.

According to users on the official Shield forums, the cracks tend to appear after using the device, although some have noticed cracks appearing right after opening the box. The majority of cracks are on the four corners of the device, though they can appear anywhere around the frame.

Although no official reason for the cracking has been announced, the most likely is overheating of the device due to the highly sought after Tegra K1 processor, or it could simply be due to what looks like cheap looking casing holding everything in place.

NVIDIA moderator NVGareth said of the issues,

“I certainly understand the frustration, and as soon as we have more details to share on the issue, we will. In the meantime, as Peter posted above, we recommend continuing to use the tablet as normal and waiting for an announcement. That way when you do an RMA you can be completely sure that the replacement will not be one of the affected units. We fully stand behind the product, and the warranty period is a minimum of 1 year, so you're not in any danger of running out of time on it.”

The tablet is powered by an NVIDIA Tegra K1 processor, 2GB RAM, and has an 8" screen with a resolution of 1920 x 1200. There are two versions of the tablet, a 16GB model that costs $299 USD and a 32GB model with 4G LTE retailing at $399 USD.

Source: NVIDIA Forums Image via NVIDIA Forums

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17 Comments

Was planning on purchasing this upcoming month, but after reading about the cracks and lack of explanation, I'm waiting on a revision. I don't want to order one and have to RMA just a few weeks later.

Probably a problem with the manufacturing process, maybe the plastic mold has been overheating causing the plastic to not mold correctly (showing my ignorance of chemistry here). This could easily happen causing a bad batch. Still want one of these tablets!

TurboAAA said,
Probably a problem with the manufacturing process, maybe the plastic mold has been overheating causing the plastic to not mold correctly (showing my ignorance of chemistry here). This could easily happen causing a bad batch. Still want one of these tablets!

It's actually quite common which cheapy cases, even the Belkin iPad snap cases crack in the corners. Most probably isn't due to overheating. I'd put my money on crappy material

There's a difference between after market protective cases and the products chassis. When I mentioned overheating I wasn't talking about the CPU running hot, I was talking about the injection mold in the manufacturing plant in China. If the temp is not right the plastic won't form correctly and become brittle.

But yes, cheap cases will crack easy.

Remember the old HP tablet that everyone was so happy it had certain OS, than everyone was so happy it went to 100$ fire sale, than everyone forgot about it lol.
in short that thing had same issue, and that thing was made as a tank.

Well, the TouchPad cracked around the speakers, which were huge holes in one side of the case, so it's a bit more expected than the corners.

Also, FYI, me and my flatmate both got firesale TouchPads within a week of each other from the same store, his speakers cracked and mine didn't (and still doesn't)... so maybe it's down to how you treat the device too ;)

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