Official Microsoft Twitter feed used to post personal message

Microsoft has admitted that its official Twitter account was accessed by one of its own employees to post a more personal message directed at a well known economist in the US. Microsoft has since deleted the message and said that the post was "a mistake".

Politico.com reports that on Saturday, Microsoft's Twitter feed "responded" to a message from noted economist Robert Reich, who wrote, "To NY to visit my 4-yr-old granddaughter. Also on ABC’s ”This Week” panel w/ Ann Coulter, among others. I’d rather be w/ my granddaughter." Coulter is a well known, and sometimes controversial, conservative pundit in the US.

The Twitter account from Microsoft posted a message later, saying, "@RBReich your granddaughter’s level of discourse and policy > those of Ann Coulter." The message was quickly removed by Microsoft

In a statement, a Microsoft spokesperson admitted:

One of the people who manages our corporate twitter account thought he was tweeting from their personal twitter account on Saturday morning but tweeted from our corporate account by mistake. That person immediately realized his mistake and deleted the tweet from our corporate account. We have taken steps to help ensure that this kind of mistake doesn’t happen again.

Source: Politico.com | Image via Microsoft/Twitter

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24 Comments

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In all seriousness though, who really cares, it's kinda funny, but at the end of the day, it's Twitter, it's not serious, and **** happens.

2xSilverKnight said,
lol Coulter ... what a nutjob of a woman.

I always wondered if she really believes what she says, actually yell is more appropriated, or she is just smart and created the "character" and makes money out of it.

ShMaunder said,
Everyone makes mistakes. Also, do people take Twitter so seriously?
Pretty simple - companies need to maintain an image, and this is not exactly professional...

tsupersonic said,
Pretty simple - companies need to maintain an image, and this is not exactly professional...

It's also a question of security....if one Microsoft employee can post personal messages on a corporate Twitter account by mistake, others can as well and they may not do so by mistake.

John Callaham said,

It's also a question of security....if one Microsoft employee can post personal messages on a corporate Twitter account by mistake, others can as well and they may not do so by mistake.

I highly doubt anyone could post on the corporate twitter account. The person who's job it is to maintain the MS twitter account used that one instead of his own to post a personal message...big whoop.

John Callaham said,
if one Microsoft employee can post personal messages on a corporate Twitter account by mistake, others can as well and they may not do so by mistake.

The article says "one of the people who manages our corporate twitter account", so it sounds like they were supposed to have access in the first place.. it's just a case of dumbassery on that employee's part, nothing more.

ShMaunder said,
Everyone makes mistakes. Also, do people take Twitter so seriously?

Microsoft does. These news is again not about people being butthurt. I don't know where you gang is coming from. Microsoft takes Twitter seriously though, hence fixing the mistake rather than not bothering about it.

tsupersonic said,
Pretty simple - companies need to maintain an image, and this is not exactly professional...

It's human.

I'd rather take a company that is big but apparently run by humans over any pretentious robot-esque, "no mistakes ever" company!

Doesn't mean they should have left the tweet on there, but seriously, nobody cares and those that do care and think that the mistake of one employee reflects the company, well... sorry to break it to those, but they should consider caring less about such unimportant stuff.

Glassed Silver:mac

Northgrove said,

Microsoft does. These news is again not about people being butthurt. I don't know where you gang is coming from. Microsoft takes Twitter seriously though, hence fixing the mistake rather than not bothering about it.

I think you missed my point. I'm not talking about the company here, but the people that read it.

It looks like any customer service representative can post to their Twitter account, whereas posting to their website probably requires escalation to an employee with publishing rights (i.e. it is verified before being posted). Hence, I would take their website seriously but their Twitter with a pinch of salt. The fact this has been made news indicates somebody has taken it seriously and even gone as far to get a statement from Microsoft.

Looks like they weren't using Microsoft Social Network Authentication Services Manager 2012 Professional .NET

Enron said,
Looks like they weren't using Microsoft Social Network Authentication Services Manager 2012 Professional .NET

Looks like they weren't using Microsoft Social Network Authentication Services Manager 2012 Professional .NET R2!!!

Hell-In-A-Handbasket said,
i don't understand why people are buthurt or even care over it.

This is the Internet, people will cry over anything.

Why wont you think of the Children?

Hell-In-A-Handbasket said,
i don't understand why people are buthurt or even care over it.
Huh? No one is butthurt...MS just removed the message to protect its image.

Hell-In-A-Handbasket said,
i don't understand why people are buthurt or even care over it.

OK, now it happened again! No one is butthurt. Something unusual happened. Since it was a mistake, it was removed. Since it was unusual, it was reported. No hurt butts along this trail of events to be seen.

Hell-In-A-Handbasket said,

im assuming this made the news because people were somehow angry over it


No? News often happen because the event is unusual. Oddities. It doesn't have to be about furious netizens raising their pitchforks.