OnePlus One explodes in owner's pocket

They say that all publicity is good publicity, but OnePlus may well be testing that adage to its limits. In June, it made the mistake of redesigning a mandatory regulatory mark on its products in Europe, resulting in delayed shipments to its customers there. Then, this month, the company launched an ill-advised photo contest, encouraging women to share pictures of themselves to be publicly judged on its forums, to try to win an 'invite' to buy one of its phones. 

Now, the company is once again generating headlines for all the wrong reasons, after a OnePlus One handset exploded in an owner's pocket. 

In a thread on the OnePlus forums, user 'MiYzu' described how his phone exploded in his back pocket when he was out around town. As Android Police reports, he says that the phone's battery exploded suddenly and without warning while he was walking in the subway, leaving him with a minor burn, and destroying the handset. 

However, to the credit of OnePlus, the company has moved quickly, not only to acknowledge the incident, but also to resolve the issue with the customer who was affected. 

"We are very sorry to see one of our users had to experience this with their device as the safety of our customers is our first and foremost concern," said Carl Pei, director of OnePlus Global, in a statement. "We have already contacted MiYzu to learn more about his condition, as well as dispatched OnePlus staff to physically retrieve back the phone. This way, we can determine the circumstances to prevent this happening in the future." 

Pei added that "this is the first time anything like this has happened" with a OnePlus device, and promised: "We will send MiYzu a new phone and also reimburse him for the damage to his jeans and phone case, as well as any medical costs associated with this accident." 

After so many missteps in recent months, it's certainly encouraging to see OnePlus stepping up so quickly to acknowledge this incident, and to help make things right for the customer without hesitation. 

Source: OnePlus Forums via Android Police | image via OnePlus Forums (WiYzu)

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46 Comments

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Unlike all these other iPhone/Galaxy supposed explosions this clearly looks like a lithium cell went puff BANG! So many of these other ones I see don't really look like the phone was at fault.

At least 1+ are being nice about it, corporate nice is "have a free phone or two" some genuine thought is replace the jeans and medical too as for a lot of people that's a big deal (Unless you're Canadian, Australian or a New Zealander. Dat cheap healthcare!

"Pei added that "this is the first time anything like this has happened" with a OnePlus device"

umm how many have you (oneplus) have actually sold, very easy to jump on Samsung / Apple (as some users did) for same issue when they are selling millions and 1 or 2 did this, than to couple 100's and this thing happen.

At least they're replacing his phone, jeans, case and any medical costs. Awfully nice. They could just decline to do anything right?

Grab a lighter or a fuse and just light your phone up. It looks and acts the same. Phone One Plus One and grab a new device for free.
I mean ... how can you decide if the battery is at fault or it is the software or the rest of the hardware? With a lighter.. I can make the phone look the damn same.

My theory is that it got stuck in a one plus one loop. This is what happens when you have overflow and don't properly dispose of the loose bits by dumping them into the bit bucket.

This kind of thing can happen to any smartphone owner, the good thing is that OnePlus have responded to the incident in a sensible manner.

To be fair, any lion/lipo battery can do this, if the battery expand too much and puncture it burn. Happened with other phones, laptop etc

To be fair, this is a failure mode the designers of the hardware need to minimize/mitigate. Dismissing any fire hazard because other things are fire hazards too is very poor reasoning. I hope OnePlus isn't applying your reasoning to their response to this incident.

So does this basically mean that they are using inferior quality batteries?

Also "They say that all publicity is good publicity"... Who says this? Nobody with any marketing experience ;)

Even the best products in the world can sometimes have a fault. This is a one off incident so far... If there are more, THEN you can start accusing them of using dodgy batteries...

Praetor said,
glad that user report it and he wasn't that much injured, but even better attitude from oneplus.

I tend to think the response was so quick because this is a PR nightmare. Their general support is pretty bad, right up to not even answering tickets. This guy with the burned phone submitted a ticket a month ago saying his phone and charger were both getting very hot when plugged in, but OnePlus told him that was "normal". Clearly not.

I have a OnePlus One and thankfully I don't have any issues but the sub-par support is definitely concerning to me in the event I ever do have an issue with the device.

How do you know it was in his back pocket? Who on earth keeps his phone in his back pocket?
It was a bad joke attempt. Just forget about it and move on.

Pupik said,
How do you know it was in his back pocket? Who on earth keeps his phone in his back pocket?
It was a bad joke attempt. Just forget about it and move on.

Well,

In a thread on the OnePlus forums, user 'MiYzu' described how his phone exploded in his back pocket when he was out around town.

Required me to read the article in full, I know...

InsaneNutter said,
I feel a bit uneasy now with my OnePlus One sat on the desk next to me...

On the desk next to you is better than in your pants pocket next to your crotch!

panacea said,
how did you get it? i hate that invite system... i was so gonna get one too.

I imported one from China, if you are outside America you should have no problems as the Chinese version supports all the frequencies used in most countries except America.

I did a write-up on my experience of importing one here: http://digiex.net/guides-reviews/guides-tutorials/mobile-devices/13779-importing-one-plus-one-china-lte-bands-what-you-need-know.html

My brother has also got once since I imported mine, his got from China to the UK in 7 days.

warwagon said,

On the desk next to you is better than in your pants pocket next to your crotch!

Very true!!