Outlook.com and Hotmail service has been restored

Earlier this morning, many users of Microsoft's recently launched Outlook.com email service were not able to connect to their accounts. While the outage did not affect all Outlook.com subscribers, some of the people that it did affect reported they were unable to use Outlook.com for hours; it also affected some users of its older Hotmail service.

Microsoft sent Neowin a note earlier this afternoon saying they were aware of the problems and they were working on a solution. Now it appears everything is back to normal. Microsoft has now sent Neowin an updated statement which said:

Hotmail and Outlook.com experienced a short-term incident that caused a small percentage of customers not to be able to access their email. We worked quickly to resolve the issue, and service is now restored to normal; we sincerely apologize for any inconvenience this caused our customers.

The statement did not give a reason for the outage; we have emailed Microsoft to find out if they have any more information on the cause of today's issues.

This past weekend, Microsoft's Windows Azure service got hit with an extended outage that affected all of its servers worldwide, due to an expired HTTPS certificate. This new outage does not appear to be related to this weekend's issues.

Image via Microsoft

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Enron said,
Where does it say it took a day?

service was out from this morning. it took then all day today. The article doesnt say it, So?? doesnt mean it was not out from this morning.

ahoncbt said,

service was out from this morning. it took then all day today. The article doesnt say it, So?? doesnt mean it was not out from this morning.

It was never out for me. Article doesn't say it, so??

Enron said,

It was never out for me. Article doesn't say it, so??


you are not the whole world!! no one care if it works for you. its out for the whole day and that what i mentioned as very unreliable!!! are you the person who comes to defend anything about their precious company? seems like it

ahoncbt said,

you are not the whole world!! no one care if it works for you. its out for the whole day and that what i mentioned as very unreliable!!! are you the person who comes to defend anything about their precious company? seems like it

Calm down.

ahoncbt said,

you are not the whole world!! no one care if it works for you. its out for the whole day and that what i mentioned as very unreliable!!! are you the person who comes to defend anything about their precious company? seems like it

This. An email service which is down for an entire day is definitely not reliable, especially if you work in the business industry.

Was able to access email all day yesterday and today via Outlook.com, my phone and the Windows 8 Mail app. Maybe it was isolated to certain bays? I'm on 'col002' according to my Outlook.com URL.

Max Norris said,
A few more if it'll help.
http://www.neowin.net/news/mon...d-chrome-downtime-explained - just a couple of months ago
http://www.pcworld.com/article/160153/google.html - Six different outages listed in this article
There's more if you'd care to hit up a search engine. There is no such thing as 100% uptime.


You are correct sir. No one can reasonably expect 100% uptime, and those that do, shouldn't be using computers in the first place.

But, in the second article, it states that "a google rep" (who may be rather biased, we don't know) said they have "uptime rate of 99.9 percent" (******** in my opinion but whatever.

In the years I've had my gmail account (since they were invite only) I have never once missed an important email, or experienced anything other than a minor couple hours of downtime (over YEARS)....

And then there's people (like Brent) who think that 99.9% uptime isnt good enough even though the service they use probably can't come close to that number.. (although I have no statistics on uptime for hotmail/live, I just know that I have had way more problems with it over the same amount of time.)

rr_dRock said,
And then there's people (like Brent) who think that 99.9% uptime isnt good enough even though the service they use probably can't come close to that number.. (

Im sorry I think you miss my stance on the issue, no System is perfect... The link I provided was just saying that like Outlook/Hotmail Google also has problems, and im sorry but I would rather some downtime over lost content...

Like you I have had Gmail since it launched and Hotmail since the days of ICQ was the main source of chatting on the internet. Have I had issues with them? Course I have, welcome to the digital age.

Like you, I only have my personal experience with Hotmail or Gmail, and personally I have chosen Hotmail for all my email systems as my Gmail account which gets little use has stacked up with Spam over the years, unlike my Outlook/Hotmail which is my primary email for Xbox, WP, TechNet etc I *touch wood* have no issues with.

Again its one to their own however for me Outlook suites my roles and dosnt have Good old Evil Google looking over your every move (Not just emails but other things Uncle Google has done over the years)

What happens what you put your main focus on junk marketing. MS should worry about their own products. Seems like they need to.

I registered an Outlook email right when I could. Wanted to reserve the name. Dont really use it though but will if I ever go WP8.

I'm really unimpressed with Outlook.com as an email provider, as there have been numerous outages and security certificate errors in the short time the service has been available. Microsoft really needs to step up its game. The AOL (@aim.com) address I was using previously was incredibly reliable and I never noticed any outages over the seven years I used it. I know AOL has a bad reputation but they were one of the first major providers to offer free IMAP and I've been very impressed with their service.

Who cares for Outlook? This all Modern UI concept is driving me crazy. Gmail is so much better. Full of features, intiutive interface, great search capabilities.

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