RIM's Blackberry service down for second day in some countries

Research in Motion's week hasn't been a good one so far. The Blackberry smartphone maker is once again experiencing outages in a number of countries for its Blackberry online services.

AllThingsD.com reports that the outages have been confirmed today for parts of Europe, Africa, countries in the Middle East, India, and South American countries like Brazil, Chile, and Argentina. People affected by the outages cannot send or receive email on their Blackberry phones nor can they use the Blackberry Messenger application or surf the Internet. The same online issues affected Blackberry users in some of the same areas of the world on Monday.

RIM sent out a statement admitting to the outages and added, "We are working to restore normal service as quickly as possible. We apologize for any inconvenience this has caused." The Guardian web site reports that the disruptions in service was believed to be caused by a database that was corrupted in its Slough, UK data center. RIM believed it fixed the problem on Monday but the same issue happened again today. The site now reports that the problems might not be solved until sometime on Wednesday morning.

These issues could not have come at a worse time for RIM which is already dealing with other problems, including losing market share for its Blackberry phones to rivals like devices based on Google's Android operating system and of course Apple's iPhone business.

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23 Comments

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UndergroundWire said,
What a shame for BB. They used to be kings and now they are a laughing stock.

I wouldn't go so far as to call them laughing stocks...But yes, they have been slipping lately. I made the jump from blackberry to the galaxy s2, and couldnt be happier.

UndergroundWire said,
What a shame for BB. They used to be kings and now they are a laughing stock.

I wouldn't go so far as to call them laughing stocks...But yes, they have been slipping lately. I made the jump from blackberry to the galaxy s2, and couldnt be happier.

The Gunslinger said,

I wouldn't go so far as to call them laughing stocks...But yes, they have been slipping lately. I made the jump from blackberry to the galaxy s2, and couldnt be happier.


I would

They are basically giving away the BBM for free to Android. They are desperate. It's coming so. I wonder how many people will use it.

UndergroundWire said,

I would

They are basically giving away the BBM for free to Android. They are desperate. It's coming so. I wonder how many people will use it.

Lol...I had my mind set on the new bold touch. But when I saw the specs, I realised that they were gonna charge me more for inferior technology. Yes, it would have cost more than the galaxy s2! That was the deciding factor for me.

remixedcat said,
did MS fanboys take down BBM and data??? makes me wonder.... hmmmmmm

MS fanboys couldn't do that from a Windows machine. It's constantly BSOD on them before they can do anything.

Also, does the web caching still apply to wifi connections? if so........Hahahahaahahahahaahhaa f**king priceless! if not then never mind

I do find it amazing that an outage like this could happen, that BB's route web traffic through their own servers and not just allow the IP connection direct, I suspect its a combination of security and caching, also would allow some kind of web filtering for companies using BES, but for your average teens and bb users the web routing is jjust a potential weak link int he chain surely?

duddit2 said,
I do find it amazing that an outage like this could happen, that BB's route web traffic through their own servers and not just allow the IP connection direct, I suspect its a combination of security and caching, also would allow some kind of web filtering for companies using BES, but for your average teens and bb users the web routing is jjust a potential weak link int he chain surely?

The amazing part isn't that everything is routed through their servers, but that they don't have online backups and a disaster recovery (DR) plan. Or at least don't appear to. At the very least they should have a way of putting everything "on bypass" while they fix the problem. That way at least people are not affected.

TCLN Ryster said,

The amazing part isn't that everything is routed through their servers, but that they don't have online backups and a disaster recovery (DR) plan. Or at least don't appear to. At the very least they should have a way of putting everything "on bypass" while they fix the problem. That way at least people are not affected.

I dunno, it seems to be asking for issues with this setup - but its this setup which made it appeal to businesses.

Kinda biting them in the ass now that a big section of their audience is kids and teens and folk generally less tech savy but under the impression that BB 'does email better' regardless of the email system in use S quality it cant hold a candle to the other 3).

So they dont benefit from the system, but still see the negatives such as the lst 2 days without service.

HeroicOcean said,
Steve Jobs uploaded his conciousness onto a computer and is currently s***ing in their servers

Too soon man.

I found it funny that people complained on Twitter about lack of Twitter access on their Blackberries. The comedy practically writes itself!

I do find it strange that a corrupt database in a data centre run by the handset manufacturer can stop the internet from working, I can understand it needing a bit of server magic for push email and bbm, but surely the internet service is provided by your network operator?

Mr Winkle said,
I do find it strange that a corrupt database in a data centre run by the handset manufacturer can stop the internet from working, I can understand it needing a bit of server magic for push email and bbm, but surely the internet service is provided by your network operator?

Blackberries use RIM's servers to compress and optimize webpages before they are sent to the phone

At least they did before RIM started using WebKit, not sure about afterwards

Sraf said,

Blackberries use RIM's servers to compress and optimize webpages before they are sent to the phone

At least they did before RIM started using WebKit, not sure about afterwards

i guess that makes sense, my wife still has a Storm2 and the built in browser is dog slow anyway, so whatever optimisations they are doing it isn't that great.

there is also no access even via opera mini- for somebody that asked below, internet access does work when you're connected to wifi, but email doesn't work even if you try to sync mailboxes manually.

Find out how blackberries work. All your data is encrypted and sent through RIM servers. So once they are down your data services will be down on the blackberry.

Nearly all of my friends with BB's were affected by this and as fun as it was to tease them about my phone still working it shouldn't happen, wonder how much of an impact it's had on stocks.