Samsung tries to silence user whose S4 caught fire, it doesn't go over well

Oh Samsung, you tried to have a YouTube video pulled after it showed a Galaxy S4 that caught fire while charging but this is about to blow up in your PR and legal teams face after you sent a ‘hush’ document to the user.

Here’s the deal, YouTube user GhostlyRich posted a video on YouTube in early December that showed that his Samsung Galaxy S4 caught fire while charging. While the battery did not explode (thankfully) you can clearly see the charging port is burnt. To no surprise, a burnt charging point rendered the device useless and seeing that the Phone is still under warranty, you would think Samsung would simply exchange the device and make good with the consumer to fix the issue.

Wrong. What Samsung has done, foolishly, is sent the user a document saying that they will exchange his defective device only after he pulls his initial video from YouTube. If Samsung was unaware of how the Internet works, it’s about to find out that trying to quiet the user will result in a black eye for the company.

Yes, we can understand why a company would want keep this type of incident quiet but anyone who has a basic understanding of the Internet will tell you that once it’s posted to the web, there is no way to delete it. Sure, removing the video might keep it a bit quieter, but that would likely only raise more suspicion in the long run with the followers of that YouTube channel.

Samsung has goofed up big time as the original YouTube video, at the time of this posting, had 45,000 views and the video showing the Samsung demand letter, well, it has over 277,000 views.

The video discussing the letter and the incident is posted above and is worth a watch. It goes to show what Samsung will do anything to keep its S4 issues off the radar but in this case, it has completely backfired. Not to mention that having to sign a contract to execute a warranty is borderline unethical for the circumstances of this incident.

Source: YouTube | Read: Samsung’s takedown request

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I bought 2 Samsung Nexus about a year ago and gave 1 of them to my son and his phone did the same thing , it blew out the charging port ,My phone has been fine but his blew out within the first 3 months or so , not happy at all with Samsung , I hope you push Samsung to the limits and fight for all the people that don't have a voice .

Haha! What a f-up... I'd like to see how Samsung calculated that this move would be worth the potential fallout. Only a complete idiot would sign that and keep doing business with Samsung.

I have same issue with my s3 but did nothing about it because did not think anything would be done.

I also have an issue with samsung canada and the service center they use regarding my Gslaxy Note II

not going to post details about my issue right now but if issue is not resolved in the next 2 weeks I will be more then happy to post it. as I'm really geting tired of samsung.

and just to let others know that I'm not lying I've been speaking to (Jemps Gilbert - Executive customer relations Dept. Samsung Electronics Canada)

Edited by mynotecan, Dec 9 2013, 12:39am :

Samsung's damage control attempt here is just laughable. They had to take care of this "problem" so instead of calling this guy acting properly they sent a gag letter, which reads as if they'd refuse warranty unless he signs.. absolutely no legal grounds for that whatsoever nor any reason for this approach to begin with Whoever came up with this bright idea needs to be fired, period.

This doesn't quite look like a battery problem, but keep in mind that Li-Ion batteries' inherent design makes defective units (due to internal leakage) likely to catch fire or even explode. The chances of this happening are quite small and it increases when the battery has overheated. Again, this really happens quite rarely as most units are not defective, but when it happens the results can be dramatic - they're a real potential fire hazard! That's not something specific to Samsung's though - I know somebody whose house almost burnt down because the li-ion battery in their exercise bike caught fire even though there was no power to the unit at that time.

I'd have sent another letter back demanding they replace my phone under warranty like they're legally obligated to do.

And then say I'd be willing to take the video down for some "incentives".

So his device breaks in a rather disturbing way, he simply asks for a warranty replacement, and they send him this BS as if he was threatening to sue?

Not good.

I know they have to cover their asses, but replacing the unit under warranty has nothing to do with his youtube video.

Not cool Samsung. You should be kissing his ass, not ****ing it. You should be investing it, so you can sell safer products. It's just not cool when any company does this (and many have).

Samsung is a good company. In other words, Profit is the only thing that matters. As long as it makes profit, we care. Yea right to care.

So now the question is, how many other times have they done this, but we just don't hear about it because the person just wanted a replacement phone and signed the Non-Disclosure Agreement meaning they can't discuss?

This type of business practise is not as uncommon as you might think.

Back in the summer I stayed in a Hotel here in London, and their valet parking service managed to crash my car.
Initially they admitted curbing the wheel, and not damaging the wing and bumper, but after I proved using CCTV (took over 1 month) that they did indeed cause all the damage they agreed to payout.
During all the discussion about the damage, and before they finally paid out I had tweeted both the hotel's name and the insurance company representing them on more than a few occasions.

Before the paid out for the repair they asked me to sign a final settlement letter which included a paragraph on removing tweets, facebook posts etc from social media, no longer posting on social media regarding this accident, and not posting on any review sites etc.

I told them where to go with that paragraph, and even tweeted something along the lines of "XXX try to stop me from tweeting in order to get my vehicle repaired, after they crashed it, and lied about it".

Once I escalated the matter the monies were paid out and the final settlement form amended to remove that paragraph.

So yes Samsung are wrong to ask for the videos to be removed, and as per the warranty should have just replaced the device without any fuss, and with some extra effort. Who knows the person involved may have posted another video thanking Samsung for the exemplary service, which would have made this story so much more beneficial for Samsung.

Samsung's business practices as of late have been disgusting! I certainly won't be buying any Samsung products every again.

As i said to the user who made that video on YouTube: It's easy to just say that. We want to find out if those papers you got are 100% real, also we want someone to confirm the authenticity of those papers.

It's dead easy to fake papers like this and even make a false Samsung e-mail address that looks real on those papers. So before someone can confirm the authenticity of those papers, i will take the whole thing as fake.

Pretty sure they're legally required to replace the defective device, full stop. They certainly would be in the UK. Any attempt to NOT do so, like trying to attached a conditional NDA to it, would be highly illegal.

FloatingFatMan said,
Pretty sure they're legally required to replace the defective device, full stop. They certainly would be in the UK. Any attempt to NOT do so, like trying to attached a conditional NDA to it, would be highly illegal.

I'm not comparing this to what Apple did with the defective iPod Touch, but wasn't that customer from the UK and if I remember Apple backed down.

Poorly handled to be honest!!! Health could have been potentially in danger and they offer just to replace the phone, they wont keep customers like this!

Agreed. Terrible when some people have to be shamed into doing the right thing, but that's the corporate culture.

wow i am watching a samsung tv as i post on a samsung monitor and i have a galaxy s phone and tablet,
good thing i know where the fire extinguisher is

I'm curious about the way he described charging his phone:

"We put it on the charger... went to sleep... and woke up the the smell of burning electronics."

Should you keep phones on the charger that long? I, personally, try to charge my phone during the evening... so it's not sitting on the charger for 7 hours or more.

My phone can get a full charge in much less time.

I'm not blaming him or anything... I just wonder what you all think about leaving phones on the charger for so long.

Most chargers and many proprietary form factor lithium ion batteries in electronic devices such as laptops and phones have built-in fail-safes to prevent overcharging. Basically, the charger reads what the cell voltage is, and cuts off charging if the voltage exceeds some threshold. The cell itself has some "safe" failure modes built in as well. If these systems didn't exist to prevent overcharging, I guarantee that exploding phones would be far, far more prevalent.
http://batteryuniversity.com/l...rging_lithium_ion_batteries

Michael Scrip said,
I'm curious about the way he described charging his phone:

"We put it on the charger... went to sleep... and woke up the the smell of burning electronics."

Should you keep phones on the charger that long? I, personally, try to charge my phone during the evening... so it's not sitting on the charger for 7 hours or more.

My phone can get a full charge in much less time.

I'm not blaming him or anything... I just wonder what you all think about leaving phones on the charger for so long.


Most devices trickle charge the last % and usually maintain a very low current when a full charge is reached. I leave my device on my charger all night, it gets warm after the first hour maybe but cools down once it gets to about 80%... It's not a Samsung haha.

Considering that companies and facilities use tablets as kiosk displays, and those things are hooked up for hours on end, and that the batteries are non-removable, I would say that you should expect 24/7 charging of a mobile device to be a proper use case.

Michael Scrip said,
I'm curious about the way he described charging his phone:

"We put it on the charger... went to sleep... and woke up the the smell of burning electronics."

Should you keep phones on the charger that long? I, personally, try to charge my phone during the evening... so it's not sitting on the charger for 7 hours or more.

My phone can get a full charge in much less time.

I'm not blaming him or anything... I just wonder what you all think about leaving phones on the charger for so long.

What?!

Most everyone leaves their devices charging overnight.

It is usually very safe to do so, unless you have a faulty device.

People need to start reading the rather voluminous Terms of Service or End-User Licensing Agreements they get with most every product nowadays: while I'm not saying that Samsung has an EULA for their devices that prohibits the end-user from publishing such reviews or "evidence" online in any form (audible, visual, or textual) there are some companies that actually do such things.

Recent case of a couple that posted a negative review of some product they had and then the company that made the product took them to court and won against them and was awarded a $3500 fine because the EULA for the product had a clause in it saying end-users can't do something like that (post a review) online or anywhere publicly available.

While it's patently obvious that Samsung is completely in the wrong with this Galaxy S4 issue, it is still good practice to look over the TOS/EULA for products even in spite of them being so long and wordy it can be a serious chore to do so.

So make sure you're not blinding "signing away" rights you're entitled to just because you didn't read those agreements - when it happens enough times it becomes the standard for all persons and once that happens, there's no going back.

You mean the ones you can't read until you've unboxed the device and by dint of doing so are deemed to have agreed to everything, with no recourse, that is written in 4pt legalese? That isn't legal in civilised countries where there are consumer statutory rights that cannot be waived, ignored or signed away, even by the consumer themselves.

Even if they have a non disclosure rule in their user agreement that is bad business , just the mention of a bad product or the fact that they have a non disclosure clause could possibly lose them market share or stock share , as a consumer I would definitely think twice as to the product fallibility or sanctity if they have to use a non disclosure rule in their end agreement !

If i'm not to wrong, Apple have done the same kind of things with their own customers sometimes earlier to. And according to the Apple fans, it was alright, so i'll guess it must be alright that Samsung does it to then, right?

It actually have been some cases going here in Norway where Apple have silenced some of their users after they have had problems with their Apple products where those who have been silenced have gone out to the media to report that. So nothing new here.

Exynos said,
If i'm not to wrong, Apple have done the same kind of things with their own customers sometimes earlier to. And according to the Apple fans, it was alright, so i'll guess it must be alright that Samsung does it to then, right?

It actually have been some cases going here in Norway where Apple have silenced some of their users after they have had problems with their Apple products where those who have been silenced have gone out to the media to report that. So nothing new here.


This isn't about Apple, and two wrongs don't make a right. Samsung is still awful for doing this, there's no need for comparison at all.

dead.cell said,

This isn't about Apple, and two wrongs don't make a right. Samsung is still awful for doing this, there's no need for comparison at all.
I agree with most of your post here, but the last part.

Was it a silly thing to do, yes, but why is there no need for a comparison? if company x does it, why can't company y under the 'what's good for the goose' rule?

I guess as a Samsung customer, it angers me that we're going to sit and talk about Apple like I should give a rats ass about what they're doing when it's Samsung I'm upset with. It makes it feel like an attempt to diffuse my anger towards Samsung because "hurr durr, look at what Apple does!" as if that makes me feel better at all.

That's just how I feel about it though. /shrug

fair enough, I only bought my Sammy products because I didn't like the lumia 800 I'm not angered per se, about the situation, I just saw it as a little balance, all businesses try to get away with things like this from time to time, (I could bring up a couple of Ford cover ups, but then I'll go severely off topic)

Aheer.R.S. said,
I agree with most of your post here, but the last part.

Was it a silly thing to do, yes, but why is there no need for a comparison? if company x does it, why can't company y under the 'what's good for the goose' rule?


Neither company should do it and I'm sure Apple got its share of criticism too at the time.

Northgrove said,

Neither company should do it and I'm sure Apple got its share of criticism too at the time.
what's with this need to reply to a question that's already been answered?
Actually, don't answer that, history has taught me of the mindset of some people here.

Exynos said,
If i'm not to wrong, Apple have done the same kind of things with their own customers sometimes earlier to. And according to the Apple fans, it was alright, so i'll guess it must be alright that Samsung does it to then, right?

It actually have been some cases going here in Norway where Apple have silenced some of their users after they have had problems with their Apple products where those who have been silenced have gone out to the media to report that. So nothing new here.

Citation?

They didn't send a "hush" document. You talk like they were suing him or something. They offered to replace it if he removed the video, it doesn't sound like there was a threat to take it down.

Although they should have offered to replace it without the "deal" requirement.

jd100 said,
They didn't send a "hush" document. You talk like they were suing him or something. They offered to replace it if he removed the video, it doesn't sound like there was a threat to take it down.

Although they should have offered to replace it without the "deal" requirement.


Take down xxx video or we will not honour our legally binding warranty, your ok with that?

That was a _VERY_ _VERY_ naive way to handle such a simple situation... if that is Samsung's "culture" then don't expect another reply... otherwise a proper statement should follow soon... with an apology.

@Ghostlyrich
22 hours ago
FULL AND FINAL RELEASE

WHEREAS SAMSUNG ELECTRONICS CANADA INC. (“SAMSUNG”) AND ***** (“***”) have agreed to settle all matters between them relating to a Samsung Smart phone (“Phone”) model number SGH-I337ZKARWC serial number ************(the “Matters”):

IN CONSIDERATION of SAMSUNG exchanging this phone with a similar model to *** after collecting the above mentioned product.

As a condition of exchanging the phone with a similar model, *** agrees to remove his Youtube video from the following link
https://www.youtube.com/watch?v=dc4duKuPrQ0 or any other link or statement relating to these matters and refrain from making other videos or statements about or relating to the matters set out herein.

AND FOR THE SAID CONSIDERATION, **, on behalf of himself and for his heirs, successors, executors, administrators, agents, assigns, and for any person claiming through or under him, DOES HEREBY IRREVOCABLY RELEASE, REMISE, QUIT CLAIM AND FOREVER DISCHARGE SAMSUNG, including any predecessors, successors, assigns, shareholders, members, officers, agents, directors, employees, associates, servants, associated corporations, insurers, whether past or present of, from and against any and all manner of actions, causes of action, suits, complaints, proceedings, liabilities, debts, sums of money, obligations, duties, dues, accounts, interests, bonds, covenants, contracts, claims, damages and demands whatsoever, whether known or unknown, which *** ever had, now has, can, shall or may hereafter have against SAMSUNG by any reason or by any act, omission, cause, matter, or thing whatsoever arising from, out of, or in connection with the matters and allegations arising out of the Matters.

AND FOR THE SAID CONSIDERATION *** agrees that he will at all times maintain the confidentiality of this settlement and will not divulge, either directly or indirectly, in any manner whatsoever, the terms, details, facts, or related discussions about this settlement to any persons for any reason whatsoever. In addition, ** hereto shall maintain confidentiality with respect to the evidence adduced in relation to the Matters, including all documentation produced by ** and SAMSUNG and will not divulge any such evidence, either directly or indirectly, in any manner whatsoever.

AND FOR THE SAID CONSIDERATION** agrees not to make any claim or take any proceedings against any other person or corporation who might claim contribution or indemnity as against SAMSUNG under the provision or the Negligence Act and the amendments thereto, in respect of the subject matter of this Full and Final Release.


Initial___________

IT IS AGREED AND UNDERSTOOD that the aforementioned settlement is deemed to be no admission whatsoever of liability on the part of SAMSUNG, and that any such liability is denied.

IT IS FURTHER AGREED AND UNDERSTOOD that if ** hereafter makes or publishes any claims or demands or takes or threatens to take any action or other proceeding against SAMSUNG on the basis of any of the claims discharged by this Full and Final Release, then this Full and Final Release may be raised by SAMSUNG as an estoppel to any such claim, demand or proceeding.

AND IT IS FURTHER AGREED AND UNDERSTOOD that this Full and Final Release shall be binding upon the heirs, executors, administrators, successors and assigns or successors of assigns, as the case may be, of ***.

IT IS HEREBY DECLARED that the terms of this Full and Final Release are fully understood and that the said Full and Final Release is given voluntarily for the purpose of making a full and final compromise, adjustment, and settlement of all claims.

*** may deliver via facsimile an executed copy of the Full and Final release which shall be binding upon her but shall forthwith thereafter deliver to SAMSUNG an originally executed copy of this Full and Final Release.

IN WITNESS WHEREOF ** has hereunto set his hand and executed this Full and Final Release this ______________ day of December, 2013.

IN THE PRESENCE OF

_____________________________ ______________________________
Witness ***

Brian Miller said,
@Ghostlyrich
22 hours ago
FULL AND FINAL RELEASE

WHEREAS SAMSUNG ELECTRONICS CANADA INC. (“SAMSUNG”) AND ***** (“***”) have agreed to settle all matters between them relating to a Samsung Smart phone (“Phone”) model number SGH-I337ZKARWC serial number ************(the “Matters”):

IN CONSIDERATION of SAMSUNG exchanging this phone with a similar model to *** after collecting the above mentioned product.

As a condition of exchanging the phone with a similar model, *** agrees to remove his Youtube video from the following link
https://www.youtube.com/watch?v=dc4duKuPrQ0 or any other link or statement relating to these matters and refrain from making other videos or statements about or relating to the matters set out herein.

AND FOR THE SAID CONSIDERATION, **, on behalf of himself and for his heirs, successors, executors, administrators, agents, assigns, and for any person claiming through or under him, DOES HEREBY IRREVOCABLY RELEASE, REMISE, QUIT CLAIM AND FOREVER DISCHARGE SAMSUNG, including any predecessors, successors, assigns, shareholders, members, officers, agents, directors, employees, associates, servants, associated corporations, insurers, whether past or present of, from and against any and all manner of actions, causes of action, suits, complaints, proceedings, liabilities, debts, sums of money, obligations, duties, dues, accounts, interests, bonds, covenants, contracts, claims, damages and demands whatsoever, whether known or unknown, which *** ever had, now has, can, shall or may hereafter have against SAMSUNG by any reason or by any act, omission, cause, matter, or thing whatsoever arising from, out of, or in connection with the matters and allegations arising out of the Matters.

AND FOR THE SAID CONSIDERATION *** agrees that he will at all times maintain the confidentiality of this settlement and will not divulge, either directly or indirectly, in any manner whatsoever, the terms, details, facts, or related discussions about this settlement to any persons for any reason whatsoever. In addition, ** hereto shall maintain confidentiality with respect to the evidence adduced in relation to the Matters, including all documentation produced by ** and SAMSUNG and will not divulge any such evidence, either directly or indirectly, in any manner whatsoever.

AND FOR THE SAID CONSIDERATION** agrees not to make any claim or take any proceedings against any other person or corporation who might claim contribution or indemnity as against SAMSUNG under the provision or the Negligence Act and the amendments thereto, in respect of the subject matter of this Full and Final Release.


Initial___________

IT IS AGREED AND UNDERSTOOD that the aforementioned settlement is deemed to be no admission whatsoever of liability on the part of SAMSUNG, and that any such liability is denied.

IT IS FURTHER AGREED AND UNDERSTOOD that if ** hereafter makes or publishes any claims or demands or takes or threatens to take any action or other proceeding against SAMSUNG on the basis of any of the claims discharged by this Full and Final Release, then this Full and Final Release may be raised by SAMSUNG as an estoppel to any such claim, demand or proceeding.

AND IT IS FURTHER AGREED AND UNDERSTOOD that this Full and Final Release shall be binding upon the heirs, executors, administrators, successors and assigns or successors of assigns, as the case may be, of ***.

IT IS HEREBY DECLARED that the terms of this Full and Final Release are fully understood and that the said Full and Final Release is given voluntarily for the purpose of making a full and final compromise, adjustment, and settlement of all claims.

*** may deliver via facsimile an executed copy of the Full and Final release which shall be binding upon her but shall forthwith thereafter deliver to SAMSUNG an originally executed copy of this Full and Final Release.

IN WITNESS WHEREOF ** has hereunto set his hand and executed this Full and Final Release this ______________ day of December, 2013.

IN THE PRESENCE OF

_____________________________ ______________________________
Witness ***

his reply should be:
@Samsung Go **** your self.

siah1214 said,
What happened to the story earlier about Samsung tweeting a profanity at Nokia?

Wild guess that Neowin were silenced by Samsung, similarly to how the guy in the video was told to stay silent.

If it turned out to be fake, wouldn't it have been wiser to update the article advising that it was all fake, rather than leaving those who have read it to think it was real? If I hadn't read these comments here just now, I wouldn't have even noticed it was taken down TBH.

Tha Bloo Monkee said,
If it turned out to be fake, wouldn't it have been wiser to update the article advising that it was all fake, rather than leaving those who have read it to think it was real? If I hadn't read these comments here just now, I wouldn't have even noticed it was taken down TBH.

Yeah I agree completely. Probably didn't want to admit that they were trolled.

Atomic Wanderer Chicken said,
Samsung must be in desperate times if they are telling their customers to stay silent about defective and dangerous products! Shame on you Samsung!

As posted above there is no proof it was defective, could be defective or it could be user error/done on purpose. Of course Samsung should have asked him to return it first so they could have a look and determine the cause and if it was user error then they could send him a take down notice. Believing the conclusion of a Samsung inspection is another issue though

Wow. Ridiculous. I can imagine these videos might come down eventually. I've downloaded the mp4s for safe keeping. Probably put it on one of my cloud accounts.

This guy showed a burnt charger / micro usb port and that's proof that his phone burned down. Okay. But does it show why / how the phone burned down?

So It's Samsung's fault that he (who knows what the **** he did with it) did something to the phone and it burned out?

So I can dip my 1200w PSU in the bathtub for 10 secs, then try to turn it on and if it blows up, I should create a video on youtube and claim damages for a defective product?

On the flip side, it could be Samsung's fault but out of the millions of units sold I have seen only 1 case make it to the headlines and that hasn't even been proved that it was indeed a phone that burned down someone's apartment.

Well this wasn't the best way from Samsung to handle the situation but I guess thats how you do it if you are a soulless billion dollar (redundant) company.

....but seriously though this guy could have made it burn on purpose by all means for attention like the rest of the idiots on the internet. Just like how the lesbian waitress forged the homophobic tip/receipt.

If the phone did burn down on its own why isn't he suing Samsung...... seems sketchy to me.

adrynalyne said,
That doesn't give Samsung the right to silence him, are they are trying to hide something?

Dude I never said they should have tried to silence him... like I said... all these milti billion dollar companies are soulless and they will do anything for money and their reputation amongst potential customers.

I doubt any other company would have handled it differently. If I post a video of a burnt iPhone and claim that the iPhone is a terrible device, I'm sure Apple would send me the same notice.

Apple isn't a very good example though, LOL.

They should have handled it like Moto? did a few years ago when someone claimed the phone exploded and cut up their ear. They contacted him, made no accusations or threats, but conducted an investigation. In the end, they proved that the user had caused the damage.

Samsung would have been smart to take similar actions. If Apple would have done the same thing, well...nobody said they were smart either.

They silenced him wrong. You don't force a customer to sign an NDA in order to get a device repaired/replaced under warranty.

No, they should have replaced the device for free (or under warranty terms), and offered him something else enticing to sign the NDA. Like a free Samsung laptop, TV, refrigerator, or sum of money.

onionjuice said,
This guy showed a burnt charger / micro usb port and that's proof that his phone burned down. Okay. But does it show why / how the phone burned down?

So It's Samsung's fault that he (who knows what the **** he did with it) did something to the phone and it burned out?

So I can dip my 1200w PSU in the bathtub for 10 secs, then try to turn it on and if it blows up, I should create a video on youtube and claim damages for a defective product?

On the flip side, it could be Samsung's fault but out of the millions of units sold I have seen only 1 case make it to the headlines and that hasn't even been proved that it was indeed a phone that burned down someone's apartment.

Well this wasn't the best way from Samsung to handle the situation but I guess thats how you do it if you are a soulless billion dollar (redundant) company.

....but seriously though this guy could have made it burn on purpose by all means for attention like the rest of the idiots on the internet. Just like how the lesbian waitress forged the homophobic tip/receipt.

If the phone did burn down on its own why isn't he suing Samsung...... seems sketchy to me.

umm hope if you have one it doesn't catch fire on you...

onionjuice said,
This guy showed a burnt charger / micro usb port and that's proof that his phone burned down. Okay. But does it show why / how the phone burned down?

So It's Samsung's fault that he (who knows what the **** he did with it) did something to the phone and it burned out?

So I can dip my 1200w PSU in the bathtub for 10 secs, then try to turn it on and if it blows up, I should create a video on youtube and claim damages for a defective product?

On the flip side, it could be Samsung's fault but out of the millions of units sold I have seen only 1 case make it to the headlines and that hasn't even been proved that it was indeed a phone that burned down someone's apartment.

Well this wasn't the best way from Samsung to handle the situation but I guess thats how you do it if you are a soulless billion dollar (redundant) company.

....but seriously though this guy could have made it burn on purpose by all means for attention like the rest of the idiots on the internet. Just like how the lesbian waitress forged the homophobic tip/receipt.

If the phone did burn down on its own why isn't he suing Samsung...... seems sketchy to me.

This is VERY possible in todays corrupt world!

Like my wife says about that one commercial where you see every one throwing their phone in water and 1 lady throwing her phone in a blender. This is where people get those ides from and EXACTLY how her sister has pulled off that trick of her phone suddenly not working twice on Samsung now!

I've been half tempted to turn her in but other than simply knowing the fact that she did that, is not proof. It's not that I don't like her, but she is nothing but a loud/foul mouthed b**ch who doesn't give a crap about anything except herself and deserves to have the tables turned on her!

I do agree Samsung went about this all wrong though.

einsteinbqat said,
Never heard Apple do it.

Exactly. Because they do it so well.
The best example I can give you is the Antennagate. Steve Jobs came out and said there's nothing wrong with the phone's antenna and reception the customers are stupid. Then 2 days later he was giving them free cases and saying sorry because millions of users had that problem and you can't silence such a large crowd.

Yes but Apple never sent any take down notice because we would have known. Any Apple will be known. Ever heard of anyone who complained about chargers bursting into flames reporting that Apple sent them any cease and desist letters? All we hear is Apple working with authorities, and Apple exchanging defective/unofficial ones with real Apple chargers.

onionjuice said,
If the phone did burn down on its own why isn't he suing Samsung...... seems sketchy to me.

He never claimed it damaged anything else. Asking for warranty replacement was the proper course of action.

Samsung is accredited by the Better Business Bureau, surely they'll have something to say to Samsung regarding this.

Grinch said,
Samsung is accredited by the Better Business Bureau, surely they'll have something to say to Samsung regarding this.
They usually aren't proactive, the affected user needs to contact the BBB

"Accredited" probably just means they are current on their dues; and possibly...there are no "incomplete" incidents outstanding. Note that no statement has been made about just what those incidents were.

I know what I would have told Samsung, then taken the letter to the press and my local advise bureau. (though not in that order)