Skype service is now stabilized; supernodes to blame

Over the last day or so, Skype users may have noticed the service has become inaccessible. Skype admitted there was a worldwide outage that affected every free user, subscriber and pay-as-you-go customer.

Developers over at Skype have been hard at work to restore the online chat and video service to customers, posting continuous updates on the restore progress. Rumors and speculation filled the Internet that Skype may have been at the end of a malicious attack, but after further investigation, Skype has concluded that this isn't the case.

We now understand the cause of the problem and we believe it was not caused by a malicious attack. But, we are still doing a full analysis and we will provide an in-depth post-mortem.

Skype's CEO Tony Bates posted a personal appeal video on YouTube, apologizing for the outage. Bates then offered every pay-as-you-go customer a free 30 minute phone call to anywhere in the world, redeemable at any time, and a one-free week to all subscribers, at the time of their renewal.

So what exactly happened? According to some sources, a large number of supernodes went down, effectively shutting down Skype. Apparently, most of the supernodes were taken offline, due to a problem with some versions of Skype.

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I got this message from a friend of mine, asking me what is this ?

Hello dear users of Skype, due to the extremely large number of subscribers of  Skype,  now numbering 800 million, our server  has serious difficulties. Now began a campaign to remove unused accounts Skype. Send this message to at least 15  of its subscribers who are on the line  to show  us that you are  an avid user of  Skype.  If you  do it  in 2 days you will be assigned to  inactive  users  Skype  and your account will be frozen for an indefinite period of time


<<<


anyone received this kind of message?

Gabriel said,
I got this message from a friend of mine, asking me what is this ?

Hello dear users of Skype, due to the extremely large number of subscribers of  Skype,  now numbering 800 million, our server  has serious difficulties. Now began a campaign to remove unused accounts Skype. Send this message to at least 15  of its subscribers who are on the line  to show  us that you are  an avid user of  Skype.  If you  do it  in 2 days you will be assigned to  inactive  users  Skype  and your account will be frozen for an indefinite period of time


<<<


anyone received this kind of message?

Nope. That would just be spam. Every single IM service in history has had some jerk (or millions of them) spam something similar to that. You don't know how many times my AOL account has had this IMed to it. In the last 15-18 (?) years, my account has been in "jeopardy" many times

warwagon said,
Did this effect customers who kept skype open and hadn't closed it for a few weeks, or just people trying to log on?

Everybody. I've had Skype open for about a month, went to call a friend and noticed the status icon was just spinning forever as was there no one online either.

This is how customer service should be. I always say, it's not the issue that is the problem it's how the company deals with it. I think Skype have handeled this well.

Much as I would appreciate the CEO making a video apology if I was a paying user, I'm not impressed with a compensation voucher that is only valid "at your next renewal time" when they could have simply added a week onto the time-out value of everyone in the database.
They've turned it effectively into a marketing/lock-in stunt rather than a genuine 'we took away your service for 3+ whole days during Christmas when you most need it, sorry.'

yakumo said,
Much as I would appreciate the CEO making a video apology if I was a paying user, I'm not impressed with a compensation voucher that is only valid "at your next renewal time" when they could have simply added a week onto the time-out value of everyone in the database.
They've turned it effectively into a marketing/lock-in stunt rather than a genuine 'we took away your service for 3+ whole days during Christmas when you most need it, sorry.'

At least we get something though. In this greedy world many companies simply say "Yeah, sorry about that. It won't happen again!" and they move on.

To be honest, I was a big fan of how Apple handled the transition to MobileMe. I ended up with 90 days of free service I believe.

BOO! It's 13 hours since you commented that and they still haven't fixed the word 'stabalized' to 'stabilized'. It disgusts me. Maybe Ignition needs an update so it detects these problems before posting because they obviously don't care...

Electric Jolt said,
BOO! It's 13 hours since you commented that and they still haven't fixed the word 'stabalized' to 'stabilized'. It disgusts me. Maybe Ignition needs an update so it detects these problems before posting because they obviously don't care...

or maybe people could just report an error vs. leaving a comment.

Vice said,
The freeze frame of his face for the Video preview is not a good look haha

Yeeeeeeeaaaaaaaah......it's not just the freeze frame

Vice said,
The freeze frame of his face for the Video preview is not a good look haha

I thought the exact same thing. He's kind of slummin' in his sweatshirt and something about the look on his face and posture I thought was really funny. He's kind of slumped over and has a dorky, almost drunk look on his face.