Some Lumia 900 owners report data reception issues

The Nokia Lumia 900 has been in some people's hands for a few days now, depending on when they pre-ordered the smartphone. Now there is word that at least a few owners of the newest Windows Phone are experiencing some issues with AT&T's data network. Posts on the Nokia support forums, along with messages from readers on WPCentral.com, indicate that at least some Lumia 900 users are unable to reconnect to AT&T's network after the phone goes into airplane mode or after the phone is turned off.

There appears to be a workaround that works for some people:

  1. Remove the phone's SIM card
  2. Shut off power to the Lumia 900
  3. Reboot the phone without the SIM card installed
  4. Shut off the phone again
  5. Reinsert the SIM card
  6. Boot the phone

While this workaround appears to have done the job for some people who have experienced this issue, it has not worked for everyone. It must be stressed that these reports are coming in from  just a few Lumia 900 buyers and that there is no reason to believe that this is a problem with all of the Nokia smartphones. We'll be watching this closely.

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Ok...so I thought I would clear a couple things up for all those wanting to hate on WP7 and also just help those having an issue with this problem. All of these work arounds are just that...they don't fix the problem. Also, the problem is not with WP7 or have anything to do with the OS. The issue is with the SIM card...if you take your card out and look at the last character You will either see an "O" or a "G" Those having the problems have a "G" card. The phones were supposed to ship with "O" cards which are 4G LTE capable...the "G" is not and causes problems.

We got a level 3 AT&T tech on the phone after a couple hours yesterday and confirmed this as well as tested it out....

Hope this helps those still trying to figure out this problem...too bad someone dropped the ball...I love this phone ;/

bjoswald said,
The jokes for this platform/phone/company write themselves and never stop. Who needs comedians?

Say that same thing about the many problems iOS or Android has had, and you would have a herd of people yelling that you were a hater.

Chica Ami said,
Wow so called premim Nokia Windows Phone. Samsung doesn't have problems. Buy Samsung not Nokia.

No, buy Nokia and ONLY NOKIA if you are buying a Windows Phone. That way one day Samsung and HTC see they don't stand a chance and pull out and focus on what is selling more

Chica Ami said,
Wow so called premim Nokia Windows Phone. Samsung doesn't have problems. Buy Samsung not Nokia.

Spoken like a true samsung rep.

Chica Ami said,
Wow so called premim Nokia Windows Phone. Samsung doesn't have problems. Buy Samsung not Nokia.
Newsflash: sometimes products are released with hardware or software issues.

virtorio said,
Newsflash: sometimes products are released with hardware or software issues.

You mean it is BETA? BETA you say.

NEWSFLASH: BETA TEST IS OVER. RIGHT?

UndergroundWire said,

You mean it is BETA? BETA you say.

NEWSFLASH: BETA TEST IS OVER. RIGHT?


No I didn't mean that, nor do I have a f*****g clue as to what you're talking about.

virtorio said,

No I didn't mean that, nor do I have a f*****g clue as to what you're talking about.

Of course you don't have a f*****g clue. I am not surprised at all. That makes it all the more funny. Clueless people make me laugh. Thank you.

http://wirelessandmobilenews.c...rtphone-beta-test-over.html

Here are the pretty moving pictures in case you have trouble reading
http://youtu.be/eV9AQc9SJUM
http://youtu.be/wK0DC7oJSJY

Source: http://www.smartphonebetatest.com/

UndergroundWire said,

Of course you don't have a f*****g clue. I am not surprised at all. That makes it all the more funny. Clueless people make me laugh. Thank you.

http://wirelessandmobilenews.c...rtphone-beta-test-over.html

Here are the pretty moving pictures in case you have trouble reading
http://youtu.be/eV9AQc9SJUM
http://youtu.be/wK0DC7oJSJY

Source: http://www.smartphonebetatest.com/

Oh, so you actually were linking a fairly poor marketing campaign with a real issue with some hand sets.

virtorio said,
Oh, so you actually were linking a fairly poor marketing campaign with a real issue with some hand sets.

I agree with the "Poor Marketing Campaign" statement. I'm glad I didn't say it first.

Hence why you didn't get my sarcasm earlier of "NEWSFLASH: BETA TEST IS OVER. RIGHT?" You see? We are back to my original statement.

Yeah they are replacing them all...The one i picked up from the AT$T store works flawlessly after multiple reboots etc. The rep at the AT$T store did say "minus my hundred" that he's saw about 50 himself just today come back. There was actually a line of people when i went in there, surprisingly a lot of them were holding Lumia 900s....I'm not going to knock it fully yet...so far so good actually minus this INITIAL bug.

I too experienced this....took mine into the local AT$T store today...the new phone does not have the same issues....

"It must be stressed that these reports are coming in from just a few Lumia 900 buyers"

Just so i can clarify your comment in my situation...We ordered 100 Lumia 900 handsets...most if not all experienced the same issue. When the users got into the field with them, there was no problem. Calls started flooding in on Saturday morning for those that turn their phones off. We did an immediate recall of phones in the field. The ones we got back we tested immediately and everyone of them tested the same. So my replacement proves at least the ones in the stores are "sorted" out...so i will be sending the rest back for replacement.

abadaba said,
I too experienced this....took mine into the local AT$T store today...the new phone does not have the same issues....

Yeah its only an issue if your phone was made in Mexico. If you have a device made anywhere else (for example Korea as pointed out above), this issue doesn't exist.

abadaba said,
We ordered 100 Lumia 900 handsets...most if not all experienced the same issue.

What if they were all from the same batch?

Razorfolds said,

Yeah its only an issue if your phone was made in Mexico. If you have a device made anywhere else (for example Korea as pointed out above), this issue doesn't exist.

I wish people would stop regurgitation the fact that only phones made in Mexico is affected as thought it is a fact. My 900 was made in Korea and it had this same exact problem.

My

The issue appears to be isolated to units manufacturered in Mexico. Personally, mine says "Made in Korea" on the bottom near the speaker and it operates flawlessly.

Mine was "Made in Korea" also but I had this problem on Sunday. Voice call worked, but no internet connection. I spent an hour or more on the phone with ATT with no fix.

My fix was: I took the MicroSIM out of the 900 and put it into my 800, used the 800 for a while; then put the MicroSIM back into the 900 and 'wallah' I had a data connection again.

SiLeNtDeAtH said,
The issue appears to be isolated to units manufacturered in Mexico. Personally, mine says "Made in Korea" on the bottom near the speaker and it operates flawlessly.

If a workaround like this works (at least for some people) then there's hope that it's just a software issue that can be fixed, rather than hardware (like, bad design). Time will tell.

Kuraj said,
If a workaround like this works (at least for some people) then there's hope that it's just a software issue that can be fixed, rather than hardware (like, bad design). Time will tell.

Apparently its a manufacturing flaw affecting some devices. AT&T has replaced their stock of bad devices with the working ones.

These devices were mass produced in a plant in mexico and there is a defect with the imei's registering to the data network on 2g, 3g and 4g data", says the AT&T insider. "AT&T and Nokia have quietly addressed and are removing stock of the defective devices. Data will work on first boot, but will stop working after a reboot, restart, turning on airplane mode or turning off data. it will show data is connected but will not work.

Razorfolds said,

Apparently its a manufacturing flaw affecting some devices. AT&T has replaced their stock of bad devices with the working ones.

I hit this problem on my phone (a "Made in Korea" model). The Redmond AT&T store seemed familiar with the problem and were able to fix my phone in a couple of minutes, and it's been working great since (fingers crossed it stays that way).

All they did was hold down both volume buttons and the power button to power it off, then restart it, which apparently triggers it to do... something (re-register the IMEI?). Now it's been working fine (including after toggling airplane mode and further reboots).