Sony blames PSN, Qriocity outage on "external intrusion"

Sony has today revealed more information surrounding the outage of their online networking services for the PlayStation, confirming speculation the company had been the victim of an attack from a third-party.

As the outage heads into the third straight day, in a short and concise post on the PlayStation blog today, Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold confirmed the company was still battling to bring the services back online after it was bought down on Wednesday evening US time.

"An external intrusion on our system has affected our PlayStation Network and Qriocity services," Seybold wrote.

"In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th."

The free service remains offline today, with Sony yet to provide a timeframe for resolution of the outage. The downtime -- which comes at one of the worst possible times, the Easter break -- has left many gamers frustrated with the lack of communication from the company.

It also remains unclear who is responsible for the intrusion. While the online group Anonymous was initially thought to be responsible for the outage after threatening action following Sony's pursuit of jailbreaking, they've yet to lay claim to being responsible for the problems.

Sony PSN down for more than 2 days (Image: Gaming Target)

Credit: Gaming Target

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This is just a sad shame ... someone's cruelly sitting somewhere playing games with the service while millions of customers are upset. Btw, check the Sony blogs and you'll find very few people blame Sony for it. Most are just upset they can't play the games they wanna play. And that's the work of another person/people ... sad. Very sad. Sony will come out fine. The only people who get attacked by these events are the playing games customers. And these hackers are attacking the gamers directly and using Sony as the tool. Evil.

Saying you support actions that hurt or intrude on the innocent is a very ignorant statement. Children should grow up before entering society.

All in all whoever did it has done it. Fact remains PSN will be down for some time. Now all the trolls and ragers that you see complaining on the PS3 blogs and making assumptions on whom to blame will now have time to do something more productive. Actually scratch that they'll just have more time to complain more than vent it out online which most do pretty much everyday. Only thing sucks is the ones that actually have payed for plus subscription. As for the disliking Sony part, I've never saw the need to do so because if you just use any Sony product as intended and as written out by its TOS, there is no guff. If anyone does choose to do so otherwise, just prepare to face possible consequences as you yourself choose to buy/use the product out of the original intent.

I just see two groups of fans that act alike, Apple fans and Sony fans act like freaking corporate zombies, ANY time their is any criticism toward Apple or Sony there fans come out of the wood work to defend these companies even if it is against their best interests.

Seriously it is like a disease they defend these companies with such fervor that they throw any logic aside and simply act like brainwashed zombies. I rarely see this type of blind loyalty towards any other company like this. It's lik they enjoy it when these companies abuse them and keep asking for more.

Sony is at fault, they can't keep there systems secure, that's there job and they failed at it and there failure is causing a long downtime for it's customers. Call it like it is instead of making excuses for them. ANY company with ANY public visibility is going to get tons of hacking/DDOS/Security attempts against them if there security team can't prevent this and protect sensitive customers data it is there fault.

People making excuses and trying to almost make it sound like they feel sorry for Sony make me sick. If Sony can't keep people's personal data secure or there servers secure they need to get out of the business of collecting it.

swanlee said,
I just see two groups of fans that act alike, Apple fans and Sony fans act like freaking corporate zombies, ANY time their is any criticism toward Apple or Sony there fans come out of the wood work to defend these companies even if it is against their best interests.

Seriously it is like a disease they defend these companies with such fervor that they throw any logic aside and simply act like brainwashed zombies. I rarely see this type of blind loyalty towards any other company like this. It's lik they enjoy it when these companies abuse them and keep asking for more.

Sony is at fault, they can't keep there systems secure, that's there job and they failed at it and there failure is causing a long downtime for it's customers. Call it like it is instead of making excuses for them. ANY company with ANY public visibility is going to get tons of hacking/DDOS/Security attempts against them if there security team can't prevent this and protect sensitive customers data it is there fault.

People making excuses and trying to almost make it sound like they feel sorry for Sony make me sick. If Sony can't keep people's personal data secure or there servers secure they need to get out of the business of collecting it.

And you are?... As far as I know everybody is allowed to defend or treat companies in their own way, the way they want and however they want, its called freedom of speech.

There might be things Sony does or has done that you do not like or should not like but every company out there has done things that might or might not be good for everyone or the public, it's life, it's also managed by people and people can also make mistakes. And an attack like this can happen to anyone, if hackers really want there isn't much you can do now is there? Your pointing fingers towards those 'fanboys' but your making the same mistake as you are pointing fingers towards them.

Oh and one last thing, name one big company that has always kept 'systems secure'. Microsoft? Google? Sony? Apple? Everyone of them had a problem like this once.

Septimus said,
Lets hope the CC details etc are safe and secure.

That's the most important thing here. It's what us "sheep" really should be worrying about. Apparently, sheep = paying customer.

"Hmm, what about a company actually doing something evil? Take your pick, there are plenty out there. All Sony have done is sue a hacker who was modifying their software to give pirates the opportunity to play pirated PS3 games. They've got every right to protect their own software, in the same way that Microsoft have every right to ban anyone playing pirated 360 games, or anyone using hacks in multiplayer games."

so they should be able to sue everyone who manufactured a dvd burner 'cause an unfortunate side effect of burners is piracy? or they should sue internet service providers because pirated software is available on the internet? the hacker hacked to allow for homebrew, just like jailbreaking an iphone (which is, of course, legal) and an unfortunate side effect is that pirates used it to do their thing.

Sony should be going after the pirates, but instead they're being allowed to exploit laws to muscle anyone who doesn't 'play nice' into submission, whether Sony is in the wrong or not. lawyers are just the hackers of law.. they find the exploits needed to circumvent the original intent of the law that isn't convenient when it doesn't support something it shouldn't.

accused said,
so they should be able to sue everyone who manufactured a dvd burner 'cause an unfortunate side effect of burners is piracy?

Piracy of DVDs was not possible until CSS was cracked.

accused said,
or they should sue internet service providers because pirated software is available on the internet?

No, but this is why sites that exist for the sole purpose of distributing pirated software and media are often taken to court. Geohot was enabling piracy in this case.

accused said,
the hacker hacked to allow for homebrew, just like jailbreaking an iphone (which is, of course, legal) and an unfortunate side effect is that pirates used it to do their thing.

Unfortunate side effect? Everyone that I know that jailbreaks their iPhone has some pirated software on it.

accused said,
Sony should be going after the pirates, but instead they're being allowed to exploit laws to muscle anyone who doesn't 'play nice' into submission, whether Sony is in the wrong or not. lawyers are just the hackers of law.. they find the exploits needed to circumvent the original intent of the law that isn't convenient when it doesn't support something it shouldn't.

Sony is just trying to protect their business. At first, I agreed that they were going too far with Hotz. And this was because he really had nothing to worth suing over. Suing him wasn't ever going to get him jail time. I laughed when all the griefers were saying how Sony was ruining this poor kid's life. I think they went very easy on him while getting an injunction at the same time.

Too convenient for my liking. If it was Anonymous, I'm pretty sure they'd have owned up by now. After all, they may be called Anonymous, but that doesn't stop their 'attention demanding' ethos.

Coagulated said,
Too convenient for my liking. If it was Anonymous, I'm pretty sure they'd have owned up by now. After all, they may be called Anonymous, but that doesn't stop their 'attention demanding' ethos.

Well said. Anonymous loves to show off their muscle/epeen wherever possible.

To be honest I'm thinking that for some reason the PSN didn't come back up properly after the Amazon EC2 outage and this "external intrusion" is just a smoke screen.

DonC said,
To be honest I'm thinking that for some reason the PSN didn't come back up properly after the Amazon EC2 outage and this "external intrusion" is just a smoke screen.

I was pondering the same thing.

Have they had this verified yet? Given all the recent drama, the timing on a 3rd party intrusion is very convenient.

I would agree to that in a stance. But if so many players around the world keep seeing their systems going offline. Why keep buying the products. Yes it hurts the players but in the end it hurts the creators of the products because they can't prevent against this. Do you not think that after say 30 days of downtime in the next 2 years, Microsoft can't use that for their next platform of why it might be better. Even if it isn't Sony's fault, which technically without enough security it is.

Pretty sad whoever it is, you are not punishing the company just the gamers who want to enjoy a console they paid to use in the way it was designed. Then hackers wonder why the vast majority think they are bad bad news

DMPeyerStrikesBack said,
Hey guys! What do you think the root key for the PSN is? I don't know, let's try...5!
We're in!
That password is password.

Who ever the hackers are, though I do think its Anonymous.... Its not Sony there hurting its there customers.. Yes it looks bad on Sony because there the company giving us the connection blah blah blah but its the hackers we are going to hate for it not Sony.. At least thats my view so Anonymous are just looking like dicks if it is them..

Anonymous couldn't fight their way out of a paperbag, it's just a bunch of kids who use a packet flood to knock out a few web sites. They're as impotent as they are unimportant.

daPhoenix said,
Anonymous couldn't fight their way out of a paperbag, it's just a bunch of kids who use a packet flood to knock out a few web sites. They're as impotent as they are unimportant.

Yep, pretty much this. Anonymous' only weapon is DDOS attacks. Get a big enough group together, and you could knock down almost any website you choose, but it sure as hell won't be permanent.

MightyJordan said,

Yep, pretty much this. Anonymous' only weapon is DDOS attacks. Get a big enough group together, and you could knock down almost any website you choose, but it sure as hell won't be permanent.

Yet they couldn't do anything to MPAA after they used DosArrest.

daPhoenix said,
Anonymous couldn't fight their way out of a paperbag, it's just a bunch of kids who use a packet flood to knock out a few web sites. They're as impotent as they are unimportant.

Many of them might not be true hackers, but that doesn't mean there aren't people who know what they're doing within the group. Certainly, one cannot simply ignore the whole HBGary Federal fiasco.

Secondly, Anonymous made it clear that they would not attack them in a way that affects the customers, but rather with their wallets instead. They have also denied responsibility for it completely, calling Sony incompetent. Of course, they cannot speak nor control anyone from the group that may split off, so it wouldn't surprise me if some from the group was responsible.

Personally, I feel Sony's attempting to put the blame elsewhere. Regardless of whether it is an attacker or not, this doesn't look good for Sony in any way.

LOL Good for Sony. It serves them right for being the way they are... There's no company out there that deserves these sorts of headaches more IMO...

M_Lyons10 said,
LOL Good for Sony. It serves them right for being the way they are... There's no company out there that deserves these sorts of headaches more IMO...

Yes, let's throw the baby out with the bathwater, eh?

M_Lyons10 said,
LOL Good for Sony. It serves them right for being the way they are... There's no company out there that deserves these sorts of headaches more IMO...

Hmm, what about a company actually doing something evil? Take your pick, there are plenty out there. All Sony have done is sue a hacker who was modifying their software to give pirates the opportunity to play pirated PS3 games. They've got every right to protect their own software, in the same way that Microsoft have every right to ban anyone playing pirated 360 games, or anyone using hacks in multiplayer games.

MightyJordan said,

Hmm, what about a company actually doing something evil? Take your pick, there are plenty out there. All Sony have done is sue a hacker who was modifying their software to give pirates the opportunity to play pirated PS3 games. They've got every right to protect their own software, in the same way that Microsoft have every right to ban anyone playing pirated 360 games, or anyone using hacks in multiplayer games.

Oh, I wasn't talking about that at all. I agree on piracy 100% (Though they might have gone a little overboard), piracy can't be tolerated... As a whole though, Sony is just worth disliking...

M_Lyons10 said,
LOL Good for Sony. It serves them right for being the way they are... There's no company out there that deserves these sorts of headaches more IMO...

Really. Your reasons are quite calculated. Does a company deserve to be suffering more than millions suffering due to this downed surface? You know, people who paid a PS3 for the access to the service? Oh right, they are totally not important. Not at all.


Such mindset are equivalent to te....not going to say it. Lets just say is a selfish mindset.

Eddo89 said,

Really. Your reasons are quite calculated. Does a company deserve to be suffering more than millions suffering due to this downed surface? You know, people who paid a PS3 for the access to the service? Oh right, they are totally not important. Not at all.


Such mindset are equivalent to te....not going to say it. Lets just say is a selfish mindset.

True, the people who own a PS3 don't deserve to get caught in the middle of any disputes, but as a company Sony has been pretty dislikeable for a long, long time. One could argue that those who bought a PS3 bought into the Sony ecosystem and everything that comes with it. There really aren't many ways to get Sony's attention without affecting the consumers.
I'm not saying I necessarily agree with what is being done, I thought the anonymous stuff was borderline childish and an utter waste of time, but I do understand (and support) the reasons for doing it.

M_Lyons10 said,

Oh, I wasn't talking about that at all. I agree on piracy 100% (Though they might have gone a little overboard), piracy can't be tolerated... As a whole though, Sony is just worth disliking...

care to clarify why? £10 says you bring up rootkit, which was ****ing 2005.. but hey

BGM said,
care to clarify why? £10 says you bring up rootkit, which was ****ing 2005.. but hey

Why does it matter that it was back in 2005? It was still awful.

MightyJordan said,
. They've got every right to protect their own software, .

No they have not, just like you have the right to root or jailbreak your smartphone , even if it is for installing pirated software.

alexalex said,
No they have not.

Wrong. They do have the right to protect their software, because if you modify a part of the system software that you agreed not to when you agreed to the terms and conditions signing up to PSN, then you've broken the agreement, and they have every right to stop you. From there, it's up to you how it pans out. You can either agree to stop, and Sony will leave you alone; or you can be a douchebag like Geohot and keep doing what you're doing and boasting about it.

What about the right to remove a major, advertised, feature from your product after the fact? Geohot also purposely left the ability to play pirated games out of his released work.

MightyJordan said,

Hmm, what about a company actually doing something evil? Take your pick, there are plenty out there. All Sony have done is sue a hacker who was modifying their software to give pirates the opportunity to play pirated PS3 games. They've got every right to protect their own software, in the same way that Microsoft have every right to ban anyone playing pirated 360 games, or anyone using hacks in multiplayer games.

That's why they settled right? Because their case was so strong? It's very possible to use a ps3 without ever signing in to PSN. Click through EULAs are not exactly iron clad either.

MightyJordan said,

Wrong. They do have the right to protect their software, because if you modify a part of the system software that you agreed not to when you agreed to the terms and conditions signing up to PSN, then you've broken the agreement, and they have every right to stop you. From there, it's up to you how it pans out. You can either agree to stop, and Sony will leave you alone; or you can be a douchebag like Geohot and keep doing what you're doing and boasting about it.

Kushan said,

True, the people who own a PS3 don't deserve to get caught in the middle of any disputes, but as a company Sony has been pretty dislikeable for a long, long time. One could argue that those who bought a PS3 bought into the Sony ecosystem and everything that comes with it. There really aren't many ways to get Sony's attention without affecting the consumers.
I'm not saying I necessarily agree with what is being done, I thought the anonymous stuff was borderline childish and an utter waste of time, but I do understand (and support) the reasons for doing it.

I have yet to see you guys give a single concrete reason as to why Sony is so "dis-likeable."

skozsert said,
What about the right to remove a major, advertised, feature from your product after the fact? Geohot also purposely left the ability to play pirated games out of his released work.

And why did they remove that feature?

Liana said,

Why does it matter that it was back in 2005? It was still awful.

holding grudges is bad for your health