Sony blames PSN, Qriocity outage on "external intrusion"

Sony has today revealed more information surrounding the outage of their online networking services for the PlayStation, confirming speculation the company had been the victim of an attack from a third-party.

As the outage heads into the third straight day, in a short and concise post on the PlayStation blog today, Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold confirmed the company was still battling to bring the services back online after it was bought down on Wednesday evening US time.

"An external intrusion on our system has affected our PlayStation Network and Qriocity services," Seybold wrote.

"In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th."

The free service remains offline today, with Sony yet to provide a timeframe for resolution of the outage. The downtime -- which comes at one of the worst possible times, the Easter break -- has left many gamers frustrated with the lack of communication from the company.

It also remains unclear who is responsible for the intrusion. While the online group Anonymous was initially thought to be responsible for the outage after threatening action following Sony's pursuit of jailbreaking, they've yet to lay claim to being responsible for the problems.

Sony PSN down for more than 2 days (Image: Gaming Target)

Credit: Gaming Target

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DMPeyerStrikesBack said,
Hey guys! What do you think the root key for the PSN is? I don't know, let's try...5!
We're in!
That password is password.

Pretty sad whoever it is, you are not punishing the company just the gamers who want to enjoy a console they paid to use in the way it was designed. Then hackers wonder why the vast majority think they are bad bad news

I would agree to that in a stance. But if so many players around the world keep seeing their systems going offline. Why keep buying the products. Yes it hurts the players but in the end it hurts the creators of the products because they can't prevent against this. Do you not think that after say 30 days of downtime in the next 2 years, Microsoft can't use that for their next platform of why it might be better. Even if it isn't Sony's fault, which technically without enough security it is.

Have they had this verified yet? Given all the recent drama, the timing on a 3rd party intrusion is very convenient.

To be honest I'm thinking that for some reason the PSN didn't come back up properly after the Amazon EC2 outage and this "external intrusion" is just a smoke screen.

DonC said,
To be honest I'm thinking that for some reason the PSN didn't come back up properly after the Amazon EC2 outage and this "external intrusion" is just a smoke screen.

I was pondering the same thing.

Too convenient for my liking. If it was Anonymous, I'm pretty sure they'd have owned up by now. After all, they may be called Anonymous, but that doesn't stop their 'attention demanding' ethos.

Coagulated said,
Too convenient for my liking. If it was Anonymous, I'm pretty sure they'd have owned up by now. After all, they may be called Anonymous, but that doesn't stop their 'attention demanding' ethos.

Well said. Anonymous loves to show off their muscle/epeen wherever possible.

"Hmm, what about a company actually doing something evil? Take your pick, there are plenty out there. All Sony have done is sue a hacker who was modifying their software to give pirates the opportunity to play pirated PS3 games. They've got every right to protect their own software, in the same way that Microsoft have every right to ban anyone playing pirated 360 games, or anyone using hacks in multiplayer games."

so they should be able to sue everyone who manufactured a dvd burner 'cause an unfortunate side effect of burners is piracy? or they should sue internet service providers because pirated software is available on the internet? the hacker hacked to allow for homebrew, just like jailbreaking an iphone (which is, of course, legal) and an unfortunate side effect is that pirates used it to do their thing.

Sony should be going after the pirates, but instead they're being allowed to exploit laws to muscle anyone who doesn't 'play nice' into submission, whether Sony is in the wrong or not. lawyers are just the hackers of law.. they find the exploits needed to circumvent the original intent of the law that isn't convenient when it doesn't support something it shouldn't.

accused said,
so they should be able to sue everyone who manufactured a dvd burner 'cause an unfortunate side effect of burners is piracy?

Piracy of DVDs was not possible until CSS was cracked.

accused said,
or they should sue internet service providers because pirated software is available on the internet?

No, but this is why sites that exist for the sole purpose of distributing pirated software and media are often taken to court. Geohot was enabling piracy in this case.

accused said,
the hacker hacked to allow for homebrew, just like jailbreaking an iphone (which is, of course, legal) and an unfortunate side effect is that pirates used it to do their thing.

Unfortunate side effect? Everyone that I know that jailbreaks their iPhone has some pirated software on it.

accused said,
Sony should be going after the pirates, but instead they're being allowed to exploit laws to muscle anyone who doesn't 'play nice' into submission, whether Sony is in the wrong or not. lawyers are just the hackers of law.. they find the exploits needed to circumvent the original intent of the law that isn't convenient when it doesn't support something it shouldn't.

Sony is just trying to protect their business. At first, I agreed that they were going too far with Hotz. And this was because he really had nothing to worth suing over. Suing him wasn't ever going to get him jail time. I laughed when all the griefers were saying how Sony was ruining this poor kid's life. I think they went very easy on him while getting an injunction at the same time.

Septimus said,
Lets hope the CC details etc are safe and secure.

That's the most important thing here. It's what us "sheep" really should be worrying about. Apparently, sheep = paying customer.

I just see two groups of fans that act alike, Apple fans and Sony fans act like freaking corporate zombies, ANY time their is any criticism toward Apple or Sony there fans come out of the wood work to defend these companies even if it is against their best interests.

Seriously it is like a disease they defend these companies with such fervor that they throw any logic aside and simply act like brainwashed zombies. I rarely see this type of blind loyalty towards any other company like this. It's lik they enjoy it when these companies abuse them and keep asking for more.

Sony is at fault, they can't keep there systems secure, that's there job and they failed at it and there failure is causing a long downtime for it's customers. Call it like it is instead of making excuses for them. ANY company with ANY public visibility is going to get tons of hacking/DDOS/Security attempts against them if there security team can't prevent this and protect sensitive customers data it is there fault.

People making excuses and trying to almost make it sound like they feel sorry for Sony make me sick. If Sony can't keep people's personal data secure or there servers secure they need to get out of the business of collecting it.

swanlee said,
I just see two groups of fans that act alike, Apple fans and Sony fans act like freaking corporate zombies, ANY time their is any criticism toward Apple or Sony there fans come out of the wood work to defend these companies even if it is against their best interests.

Seriously it is like a disease they defend these companies with such fervor that they throw any logic aside and simply act like brainwashed zombies. I rarely see this type of blind loyalty towards any other company like this. It's lik they enjoy it when these companies abuse them and keep asking for more.

Sony is at fault, they can't keep there systems secure, that's there job and they failed at it and there failure is causing a long downtime for it's customers. Call it like it is instead of making excuses for them. ANY company with ANY public visibility is going to get tons of hacking/DDOS/Security attempts against them if there security team can't prevent this and protect sensitive customers data it is there fault.

People making excuses and trying to almost make it sound like they feel sorry for Sony make me sick. If Sony can't keep people's personal data secure or there servers secure they need to get out of the business of collecting it.

And you are?... As far as I know everybody is allowed to defend or treat companies in their own way, the way they want and however they want, its called freedom of speech.

There might be things Sony does or has done that you do not like or should not like but every company out there has done things that might or might not be good for everyone or the public, it's life, it's also managed by people and people can also make mistakes. And an attack like this can happen to anyone, if hackers really want there isn't much you can do now is there? Your pointing fingers towards those 'fanboys' but your making the same mistake as you are pointing fingers towards them.

Oh and one last thing, name one big company that has always kept 'systems secure'. Microsoft? Google? Sony? Apple? Everyone of them had a problem like this once.

All in all whoever did it has done it. Fact remains PSN will be down for some time. Now all the trolls and ragers that you see complaining on the PS3 blogs and making assumptions on whom to blame will now have time to do something more productive. Actually scratch that they'll just have more time to complain more than vent it out online which most do pretty much everyday. Only thing sucks is the ones that actually have payed for plus subscription. As for the disliking Sony part, I've never saw the need to do so because if you just use any Sony product as intended and as written out by its TOS, there is no guff. If anyone does choose to do so otherwise, just prepare to face possible consequences as you yourself choose to buy/use the product out of the original intent.

EricCartmen said,
Good thing Microsoft isn't like that, people quickly hacked the Kinect and they encouraged it, not sued people into oblivion. Guess maybe that is why my Xbox Live Gold is working perfectly and my PSN sucks.

No one "hacked" Kinect... people wrote drivers for it to work on other things. Learn your facts. Also, Xbox live is just as vulnerable to hackers taking it down, it happened in 2008 for over a week. At least with a free service, when something goes wrong, you lose nothing. A paid service would be a shame to not have access to though.
At least no one is losing out on anything real. The sad part is, only the innocent gamers are being harmed, and people can't do anything better than bicker who had it coming. Wasn't there a South Park episode about beavers... a dam... and how people acted....

shakey said,
No one "hacked" Kinect... people wrote drivers for it to work on other things. Learn your facts.

Of course, he could just be using the original definition of hacker, before people turned the word into something nasty...

shakey said,

No one "hacked" Kinect... people wrote drivers for it to work on other things. Learn your facts. Also, Xbox live is just as vulnerable to hackers taking it down, it happened in 2008 for over a week. At least with a free service, when something goes wrong, you lose nothing. A paid service would be a shame to not have access to though.
At least no one is losing out on anything real. The sad part is, only the innocent gamers are being harmed, and people can't do anything better than bicker who had it coming. Wasn't there a South Park episode about beavers... a dam... and how people acted....

Oh, my bad sorry my definition is not yours essentially they are using the Kinect for purposes other than what Microsoft intended, potentially taking money out of their pocket because "modders" (is that better) are buying the Kinect and no games. Esentially the same thing Hotz did, using the Playstation other than how it is intended, potentially taking money out of Sony's pocket. Difference is Microsoft didn't attack them. Oh yeah, any network on the Internet is subject to attack, even Live. Difference is PSN is under attack, under attack because of crappy business practicesband crappy customer relations. Oh, and to say free PSN users are losing nothing is plain ignorant. Get your facts straight.

Jen Smith said,

Of course, he could just be using the original definition of hacker, before people turned the word into something nasty...

You have to excuse the apologists, anything to defend Sony.

shakey said,

...Learn your facts....

...Also, Xbox live is just as vulnerable to hackers taking it down, it happened in 2008 for over a week...

Oh you mean the period of 3 days when there was staggered downtime over different regions to update several servers and prepare for the launch of the NXE that was an entirely planned for downtime issue?

For someone telling other people to 'learn their facts' you sure could with some actual learning yourself

Saying you support actions that hurt or intrude on the innocent is a very ignorant statement. Children should grow up before entering society.

This is just a sad shame ... someone's cruelly sitting somewhere playing games with the service while millions of customers are upset. Btw, check the Sony blogs and you'll find very few people blame Sony for it. Most are just upset they can't play the games they wanna play. And that's the work of another person/people ... sad. Very sad. Sony will come out fine. The only people who get attacked by these events are the playing games customers. And these hackers are attacking the gamers directly and using Sony as the tool. Evil.

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