Sony: Playstation Network shut down was a "great experience"

On April 20, Sony's Playstation Network online gaming service was shut down for several weeks due to a cyber attack on the network. The experience was a major public relations blow to Sony as tens of millions of PSN's personal info was exposed. However, the head of Sony's network entertainment division, Tim Schaaff, has a slightly different viewpoint than one might expect.

Venture Beat reports that when asked about the Playstation Network cyber attack, Tim Schaaff stated, "Great experience, really good time." However for any hacker groups who feel that remark is an invite to launch a second cyber attack, Schaaff quickly added, "Though I wouldn’t like to do it again." He also said that Sony felt it was important to deal with the aftermath of the event rather than concentrate its efforts on just making the PSN network safer from future hack attacks. He states, "A determined hacker will get you, the question is how you build your life so you’re able to cope with those things."

According to PC Magazine, Schaaff said that Sony has recovered from the cyber attack pretty well, saying, "We're back online, everything's live again around the world, and the amazing thing through all of this is that the customers have all come back, and network performance is better than ever, sales are better than ever, and we've been very, very pleasantly surprised by the experience." Sony offered PSN customers a number of compensation efforts including free downloadable games, free time to use its premium Playstation Plus service and the ability to sign up for one year of free identify theft protection and insurance.

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Yeah, Sony really needs an entirely new online web service. You can't sync trophies in real time, can't purchase stuff on the web and add to a queue, can't send messages to other users, etc. Sony's web service offering is horrible compared to Xbox Live's web service.
I hope that Sony is using this long-term "maintenance" for something good.

> and the amazing thing through all of this is that the customers have all come back

He can keep telling himself that. This is what sealed the deal for me--no more Sony products, ever. This cavalier attitude isn't helping their cause.

"A really good time?" That's a bewildering statement to make in light of millions of users being off-line and an incredible loss of sales and credibility. That surely was a foot-in-mouth moment. I would have said something like, "It was a good learning experience, and our network is that much better because of it. My only regret is that our customers had to suffer and lose some of their faith in us in the process."

Skwerl said,
"A really good time?" That's a bewildering statement to make in light of millions of users being off-line and an incredible loss of sales and credibility. That surely was a foot-in-mouth moment. I would have said something like, "It was a good learning experience, and our network is that much better because of it. My only regret is that our customers had to suffer and lose some of their faith in us in the process."
I agree. This guy is a clown

Kreuger said,
I agree. This guy is a clown

And he represents the entertainment division of Sony. That's the worst part of it. If his definition of entertainment is downtime, then I don't know what's wrong with him.

I'm getting crazy pictures in my head imagining him saying "Yeah, let's shut down the servers on purpose next time. It'll be HILLARIOUS to see all those useless players worldwide to be offline.".

Yes it was. When it was down, we caught Osama.
Too much time spent on a crappy service, so next time it's down = more wanted criminal caught.

Since the report issued explained the ease of attacks based on unpatched OSS (Linux) servers, I wonder if people will figure out that Linux is not a god like OS anymore.

To put this in some perspective, Linux servers have been the heart of and hacked more in the last few months than all the Window Servers in the past five years.

Just the Lulzsec attacks botted several thousand Linux servers and used them to break into even more LInux servers.

Repeat what reality demonstrates, all OSes should be treated the same with regard to security, and patched, and scanned, and maintained, etc...

thenetavenger said,
Since the report issued explained the ease of attacks based on unpatched OSS (Linux) servers, I wonder if people will figure out that Linux is not a god like OS anymore.

To put this in some perspective, Linux servers have been the heart of and hacked more in the last few months than all the Window Servers in the past five years.

Just the Lulzsec attacks botted several thousand Linux servers and used them to break into even more LInux servers.

Repeat what reality demonstrates, all OSes should be treated the same with regard to security, and patched, and scanned, and maintained, etc...


The fanboys that claim linux is godlike need to go away, it is what it is, a fairly secure os, made slightly more secure by the generally more tech savy users and obscurity. Opensource helps a little bit too. However, if you are stupid with linux just like some are with windows, you'll have problems.(Like copy and pasting rm -rf commands)

I love linux, but the fanboys need to drop the godlike act.

thenetavenger said,
Since the report issued explained the ease of attacks based on unpatched OSS (Linux) servers, I wonder if people will figure out that Linux is not a god like OS anymore.

To put this in some perspective, Linux servers have been the heart of and hacked more in the last few months than all the Window Servers in the past five years.

Just the Lulzsec attacks botted several thousand Linux servers and used them to break into even more LInux servers.

Repeat what reality demonstrates, all OSes should be treated the same with regard to security, and patched, and scanned, and maintained, etc...

Im gonna admit off the bat I use Linux so feel free to call me a fanboy but please read the rest of what I have to say. If you keep outdated software, no matter what OS you run there will be holes and they can all be taken advantage of.

Doesn't matter what OS you use. You are not going to be secure with a gaping hole of stupidity, like having your password be "password", not sanitizing user input, or not updating with patches.

[quote].... and the ability to sign up for one year of free identify theft protection and insurance./quote]

Does anyone else find that part rediculous? I won't ever buy from Sony if I need to buy into an identity theft protection and insurance services because I chose to give them my identity information to buy entertainment services.

Just offering that shakes my consumer confidence more than the initial hack and theft.

[quote=dotf said,]

You need to educate yourself on the whole "Identify Thief Protection" offered by Sony. They have no part in it besides paying for it. There is a independent company that does all the monitoring and security. Sony never gets your information... If it scares you, it is most likely due to not understanding the subject. Once you understand it, it will make sense and most likely not scare you. That holds true for almost anything in life.

I dunno, was a great experience for me because I was a lot more productive while PSN was down. Also I got free swag.

The Teej said,

77 Million? Isn't that number a bit... exaggerated?

Thats how many people's Private infomation was lost. So i assume thats around the number of PSN accounts.

Xerax said,
Thats how many people's Private infomation was lost. So i assume thats around the number of PSN accounts.

No, that's just the total number of PSN accounts. It's a safe bet that over 10 million of those accounts are duplicates with false information just to access the stores in other regions (I've personally got two duplicate accounts; one for the US, one for Japan).

RangerLG said,

Isn't it "does not kill you"?

Yes. Fixed, thanks. This is what happens when you wake up, roll out of bed, and start posting replies on Neowin before any coffee.

Soulsiphon said,

Yes. Fixed, thanks. This is what happens when you wake up, roll out of bed, and start posting replies on Neowin before any coffee.

Ya, I'm on that same routine.... wake up, roll out of bed, grab phone, sit on toilet, browse neowin, post stupidly until I get into office and make coffee lol.

shakey said,

Ya, I'm on that same routine.... wake up, roll out of bed, grab phone, sit on toilet, browse neowin, post stupidly until I get into office and make coffee lol.

You travel to work by toilet?