Status of the Neowin Forums Update

Hey everyone,

We sent in a critical support ticket to Invision Power Services 13 hours ago and asked for support on the matter, because even with the forums turned offline the server load is still floating around the 6-10 mark when it should be well under that.

Please bear with us while we rectify this, our developers have been up all night trying to solve the issue. If we can't solve the high loads we will be forced to revert back to IPB 2.3.6. This will be done only as a last resort, we have put in a lot of time and money to go to IPB 3 and we'd rather try to resolve those issues where we can.

One thing people have to remember is that Neowin is one of the very few large communities that runs Invision Power Board. In the past we've experienced issues like these and IPS developers have assisted and rectified the issue because their own testing can only go as far as their own average users online. Hopefully with it being the weekend, explains why we haven't heard back yet.

We are running a number of tests and configuration changes until we hear back from Invision. Please note that there has been no data loss during the migration this is strictly a load issue making the forums inaccessible.

We thank you for your continued patience and loyalty.

Update: We have spoken to Invision who are assisting us. We regret there is no ETA on when the forums will return but rest assured we're throwing everything we have at this unforeseen issue. Thank you once again for your patience.

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I love all the Monday-morning quarterbacking from all the wannabe admins.
"DONT DO THIS"
"DO THAT"
"WHY THIS?"

Things always seem simple when you dont know any of the details

I think this just shows above all the amount of work that goes into Neowin in general, the processing for such a huge site that must go on behind the scenes, especially with brand new code and loads of avid users scrambling to get on is reason enough for the problems to be looked at thoroughly.

I know most of us at Neowin know there's no magic wand to solve the current forum problem but, I see some are getting restless and a bit on edge for not being able to have the forums. I know that when you get used to interact in such a big and great community such as Neowin it can be difficult to be without access to it. We have to give the dev team and the Invision people time enough to test and sort what the problem is and be able to solve it. In the meanwhile I think we'll need to find something else to do other than asking if it is solved yet or complain about it.

Elliott said,
Guess you guys had to do the last resort. I'm seeing signs of IPB2.
Really bad to see this happening. Not so good review for the IP.Board software...

Just wondering why neowin continues using Apache? Technical reasons? Have you guys investigated using something like NGINX?

Very high performance and stable

Roguefoxx said,
List of what NOT to do...
2. Never gamble on a fart when it just may be a shart.

Did that while waiting to get through LAX security. Very uncomfortable position.

404 is a bit weird to have on a forum of this size. I'm disappointed the upgrade didn't go as planned, but I know it wasn't anything to do with the Devs. Thanks anyway guys.

I'd rather they focused on fixing the problem, rather than ensuring the updates they give to the community are minute accurate. As long as they keep us in the loop I'm happy.

Yes they should do whatever testing needs to be done but at the same time they should post a reasonable time. I knew that it would be way longer than 20 minutes so why tell users that...

Gary7 said,
Yes they should do whatever testing needs to be done but at the same time they should post a reasonable time. I knew that it would be way longer than 20 minutes so why tell users that...

No offense, but you remind me of a kid whining to his mom,"You said only 10 more minutes!!!"

Surely you have other things you can be doing, yeah? :\

dead.cell said,

No offense, but you remind me of a kid whining to his mom,"You said only 10 more minutes!!!"

Surely you have other things you can be doing, yeah? :\

I am in the Technical service industry. When I have to put a customer out of service, I give them a larger window that I actually know that it will take. Oh and Dead.Cell you can leave the childish, immature flaming until the forum goes online. Got it...Good!

Gary7 said,

I am in the Technical service industry. When I have to put a customer out of service, I give them a larger window that I actually know that it will take. Oh and Dead.Cell you can leave the childish, immature flaming until the forum goes online. Got it...Good!


Go outside bro, take a deep breath. You do not dig air? I do.

Gary7 said,
Yes they should do whatever testing needs to be done but at the same time they should post a reasonable time. I knew that it would be way longer than 20 minutes so why tell users that...
We never said the forums would be back in 20 minutes, we said the test would be finished in 20 minutes. It was to stop confusion over the reappearance of Finity.

Piggy said,
Meh let them do whatever testing they need to ensure things are working properly.

Exactly. Yeah we want Neowin back, but it's better they ensure everything is as it should be.

Rappy said,
I can wait it out if it means getting an awesome forum...what am I saying the forum is already awesome!

+1. Agreed! Hope to see the forums working again soon!

The forums look great (though BBCode isn't working on the posts I saw), but other than that it's great! Better late and polished than early and buggy.

Livin in a box said,
The forums look great (though BBCode isn't working on the posts I saw), but other than that it's great! Better late and polished than early and buggy.

It is early and buggy...

Getting mixed results this end. Sometimes getting forum is offline, other times i'm able to view threads and add posts. Progress is progress so it's all good :)

Bryan84 said,
Is anyone getting a [#1000] You are not allowed to visit this forum message? Because I am. :(

yep and a server busy

Bryan84 said,
Is anyone getting a [#1000] You are not allowed to visit this forum message? Because I am. :(

I got it once but they are actually loading pretty fast for me right now.

petrossa said,

If so we're both banned i can't even access my profile

Neither can I. I e-mail Neowin about it fearing I might be banned. :s

petrossa said,

Reported it as a bug. See what gives

Another thing, adds show for me. It seems the member database is corrupted.

SnoopZ said,
The forums are back up for me now, so i guess they are for everyone.

Yep they seem to be, I can access them. Hooray!^^ Nice job Neowin Team!

I guess we've established that if the forums are down this is a disaster, whereas the TechieNews we can read anywhere ;)

did not realise how much I would miss the forums

Now been with you guys long, but mising all the banter and info you guys gave.

Good luck with sorting it out.

InsaneNutter said,
The forums were actually back when you posted that, they look to be disabled again now.

Yeah they are :(, i was like yay then I refreshed....gone...lol well anyways Im cool with waiting

Please don't resort to the old board every now and then the new ones work for a bit, much better. Take as much time as you need.

One thing I keep asking though is will HTML editing be making a return? Useful for me when posting news stories with links/pictures? Right now I don't think it's enabled.

Thanks and good luck!

Audioboxer said,
Please don't resort to the old board every now and then the new ones work for a bit, much better. Take as much time as you need.

One thing I keep asking though is will HTML editing be making a return? Useful for me when posting news stories with links/pictures? Right now I don't think it's enabled.

Thanks and good luck!


Enabling the Rich Text Editor in your forum settings ought to do the trick.

Speaking of issues. Scrolling news article comments (such as this one) is much more laggy when scrolling where the cursor is over the comments as opposed to scrolling where the cursor is to the side. In other words, the "report" link that pops up slows things down considerably. This is only a concern for users with older hardware and netbooks.

Udedenkz said,
Speaking of issues. Scrolling news article comments (such as this one) is much more laggy when scrolling where the cursor is over the comments as opposed to scrolling where the cursor is to the side. In other words, the "report" link that pops up slows things down considerably. This is only a concern for users with older hardware and netbooks.
What Browser ? No problems scrolling in Chrome, or with IE.. Don't have FF to test with at the moment.

Udedenkz said,
Speaking of issues. Scrolling news article comments (such as this one) is much more laggy when scrolling where the cursor is over the comments as opposed to scrolling where the cursor is to the side. In other words, the "report" link that pops up slows things down considerably. This is only a concern for users with older hardware and netbooks.

Presumably there is no way to resolve this other than to have the "Report" link there permanently, or not at all.

Udedenkz said,
Speaking of issues. Scrolling news article comments (such as this one) is much more laggy when scrolling where the cursor is over the comments as opposed to scrolling where the cursor is to the side. In other words, the "report" link that pops up slows things down considerably. This is only a concern for users with older hardware and netbooks.

I notice a slight slowdown (using Safari 4 on OS X), but nothing significant. Quick fix: put your mouse over to the sidebar. Woah. :P

Edited by Elliott, Jan 18 2010, 2:24pm : Adding what browser I was using

Udedenkz said,
Speaking of issues. Scrolling news article comments (such as this one) is much more laggy when scrolling where the cursor is over the comments as opposed to scrolling where the cursor is to the side. In other words, the "report" link that pops up slows things down considerably. This is only a concern for users with older hardware and netbooks.

The slowdown only happens when the cursor is hovering over the comments. Not surprising, it's even worse in IE8.

macf13nd said,

Presumably there is no way to resolve this other than to have the "Report" link there permanently, or not at all.

Sounds like a good solution to me. Can probably be done w. a userscript?

xiphi said,

The slowdown only happens when the cursor is hovering over the comments. Not surprising, it's even worse in IE8.

It's very bad here on Win7 x64 with IE8. And my system isn't exactly low-end either: AMD X2 4200+ with 4GB of RAM.

No problem, thank you for keeping everyone up to date. It shows a great deal of integrity. Whenever things get resolved they will so just take your time, don't stress out too much because us people here are patient and will support you.

Sorry to hear you guys are experiencing problems. Hope your able to fix everything and get it back up and working ASAP. GL guys and hope your able to get it sorted :)

^^ What a stupid thing to suggest. Considering the months and months of work put into preparing for the upgrade, scratch it all and put years of work into completely rewrite the site to run off vBulletin.

...I think not!

Vista said,
Has anyone noticed the fact that using the Darkside theme the news-images on the front page don't show up?

This is by design, a lot of the images have a white background, and on the darkside theme they just look terrible.

DaveLegg said,

This is by design, a lot of the images have a white background, and on the darkside theme they just look terrible.
Will we be getting the darkside theme on the forums?
Kinda sucks to have darkside on the main page, then transfer over to the forums and its bright blue and what not.

I miss the Forum. But you pay your sacrifice so wait when the forum moves. :)


P.S
If you need any assistance.
I am open to the proposal and the happy I can help you.

Problems aside, the new look is awesome. Last night I was able to browse the forums and aside from a few error messages everything feels shiny and new. I hope you guys get it all sorted out soon. Thank you. :)

Kashaar said,
Your new site is awesome on the iPhone (and I guess on other handheld too) ;), bravo!!!

Thanks......I lost my iPhone......

Nashy said,
Something on neowin.net abolsolutely rapes memory, and kills my IE8.

Perhaps related, but I find scrolling up/down comments to feel somewhat sluggish in Firefox, even on News posts with far fewer comments (25 for e.g.) than this one

Edited by Salty Wagyu, Jan 18 2010, 1:35pm :

you've got to appreciate the irony of the google ads on this page "How will your webapplication behave under load" "stress test now" "ten reasons to upgrade to windows server 2008"

:p

Day 3. 7:53am. /Big Brother Voice

Haha. Loving the updates thus far (that colour change feature is awesome!), and I'll reiterate what everyone else is saying about you guys taking your time with the forums - we can wait for you guys! As a software developer myself I know all too well about stupid bugs which leaves apps unusable :/

If Ignition is an indicator of how much Neowin has improved, I figure the new forums with Atlas is going to be all kinds of awesome too!

The Teej said,
If Ignition is an indicator of how much Neowin has improved, I figure the new forums with Atlas is going to be all kinds of awesome too!

I agree, that's why I hope they won't revert the forums to 2.x. :S

The Teej said,
Day 3. 7:53am.
If Ignition is an indicator of how much Neowin has improved, I figure the new forums with Atlas is going to be all kinds of awesome too!

Atlas very neat, but indeed quite buggy. I pity the poor coders, they ain't seen nothing yet.

petrossa's law of inverse trust

'The more one trusts on technology the more likely it'll fail'

I have this little superstition: always when i do some maintenance on my hardware i never screw down the box till i've booted and it works.

If i screw it down beforehand it'll POST beep on me. Sure thing.

petrossa said,
I have this little superstition: always when i do some maintenance on my hardware i never screw down the box till i've booted and it works.

If i screw it down beforehand it'll POST beep on me. Sure thing.


Your not the only one, I never close a box up until I see the Windows loading screen, heck, half the time I do not close it up until its been running for a few hours as-is.

Nagisan said,

Your not the only one, I never close a box up until I see the Windows loading screen, heck, half the time I do not close it up until its been running for a few hours as-is.

Same here. Only noobs bolt everyting back together before a good testing.

Thanks for the update! At least Neowin is honest and upfront about any issues, unlike some other tech companies that leave you hanging (Cough AT&T) haha. Just kidding... (or am I?)

cswadner said,
Thanks for the update! At least Neowin is honest and upfront about any issues, unlike some other tech companies that leave you hanging (Cough AT&T) haha. Just kidding... (or am I?)

No you're not.
=)

Hmmm, IPB has been known to have load issues with major big sites. Hopefully they help you fix it or here we come IPB 2.x.

IMO, Invision are lucky to have a website like Neowin to stress-test their product under high load.
Hopefully you'll get the issue fixed sooner than later.

Manmohanjit Singh said,
The load now is 0.53. Isn't that normal? Usually whats the load?

Don't think that is the only issue anymore.

Dane said,
It was working fine earlier it was fast too. Now it's not working anymore.
We attempted a load test earlier on, however after a while the load went back to an unbearable level.

All I can say is the amounts of comments this post has gathered is amazing Just comes to show all teh users love for the neowin ( or lack of a real life, which is where I fit in :P )

Seriously Though, Rappy's Family called, they're glad to have him back :rofl:

Anyho, Good luck! Although i'm not too fond of the web2.0 features like retweet a FB cr4p added in IPB3, Any progress is welcomed :)

Timan said,
And they're off for now... There is still problems with the forum. We'll have to take this into day 3 :(

I really miss the forums, but you guys take your time, and do your best.

Timan said,
And they're off for now... There is still problems with the forum. We'll have to take this into day 3 :(

If it takes a bit, then it takes a bit.

I know everyone is having withdrawals, but I can safely assume that most of us would rather wait a bit and have the new stuff.

It's taking up to 20 secs to render some pages that I've noticed...so yes it is slow. Good luck to them I say...

Love your work guys

Give it time however we all know as soon as it is stable again we will slam with server with thousands of welcome back posts and all sorts of things

Just wanted to +1.

I've been pretty quiet around these parts but just wanted to say thanks for all the hard work.

Pupik said,
I don't want to jinx anything, but by the looks of it, the forums are back for good this time.
You jinxed it!

Edited by Yusuf M., Jan 18 2010, 2:24am :

celticpride678 said,
The forums are up for me too. Is this just a test or is it actually gonna stay up?

invision are on the board to see what's going on.

"... but rest assured we're throwing everything we have at this unforeseen issue."
Have you tried to kill it with fire? Always saw that being recommended, no matter what's the situation.

Michael C Hall and John Lithgow both win for Dexter on the Golden Globes tonight!

(Sorry. I had to get that out of my system.)

Rob2687 said,
Michael C Hall and John Lithgow both win for Dexter on the Golden Globes tonight!

(Sorry. I had to get that out of my system.)

what a punk!!! some people are still waiting to watch this!!!! BANTHISFOOL!!!

Thanks for the update. I can't wait to see the new forums when everything is up and running. I hope that Invision can help to figure this issue out.

Well another day another Neowin down... :sadface: Hopefully IPS will assist to fix the issues and we can actually celebrate all the hard work the staff has done instead of accusing them of screwing up the site.

well folks im off to bed, hope you devs can get some rest tonight. start fresh tomorrow. hopefully the boards will be back up this week. good luck!

Seriously. This is ridiculous. I love post on message boards and it's terrible not having access to the Neowin forums during this 3 day weekend.

DaDude said,
Seriously. This is ridiculous. I love post on message boards and it's terrible not having access to the Neowin forums during this 3 day weekend.

what 3 day weekend? i have to work tomorrow and im in the US. what holiday is it suppose to be? heres an idea man "go look on other sites", there are plenty out there.

smooth3006 said,

what 3 day weekend? i have to work tomorrow and im in the US. what holiday is it suppose to be? heres an idea man "go look on other sites", there are plenty out there.

MLK Day.

Many US-based companies give their employees that day off (note: I said many, not all).

ncc50446 said,
Just grab a hammer. Hammers solve all of the hard problems. Either that, or give the hamsters more coffee.

coming from the maintenance field of work i can agree that everything can be fixed with a BIG hammer and a large roll of duck tape.

smooth3006 said,

coming from the maintenance field of work i can agree that everything can be fixed with a BIG hammer and a large roll of duck tape.

Duct tape ALWAYS for the win ;)

Kristan K said,

You haven't imploded yet, this is a good sign Rappy.

nah I am copying well actually, just catching up on stuff from tv/movies I have wanted to for a while :)

crazzy88ss said,
note to neowin: Don't do major upgrades on the weekend.

i agree...will all of the threads in every section be put back in it's place. what about my user control panel? will all of my saved messages be there too? im a bit worried now.

crazzy88ss said,
note to neowin: Don't do major upgrades on the weekend.

they probably presumed it wouldn't be that big of a job so they waited for everyone (staff) to be off work so they could do it

Rappy said,

they probably presumed it wouldn't be that big of a job so they waited for everyone (staff) to be off work so they could do it

You don't ever presume the best when upgrading / updating, you prepare for the worst, ALWAYS - That's what separates the pros from the amateurs.

crazzy88ss said,
note to neowin: Don't do major upgrades on the weekend.

We get less traffic on the weekend, thats why we did it.

Read the comment people... as Tinman (and many others_ have already said, Neowins traffic is at it quietest during the weekend, when everyone's not trying to avoid working ;)

Sethos said,

You don't ever presume the best when upgrading / updating, you prepare for the worst, ALWAYS - That's what separates the pros from the amateurs.


Exactly. When I go into any upgrade or update I expect the worst and prepare for the worst. I'm usually not surprised.

Growled said,

Exactly. When I go into any upgrade or update I expect the worst and prepare for the worst. I'm usually not surprised.

Indeed. It's amazing how that never disappoints... LOL

Mike Chipshop said,
Read the comment people... as Tinman (and many others_ have already said, Neowins traffic is at it quietest during the weekend, when everyone's not trying to avoid working ;)

like I'm going to read through 400 comments...

ViperAFK said,
IM SLOWLY DYING WITHOUT THE FORUMS *cuts self*

yeah im bored as heck too now. in case this place dies we should all get each others facebook so we dont loose touch. lol....the end is near! yes im joking guys...IM BORED TO DEATH!

Thans for the update, what is working looks good :)

Is there anywhere we can ask questions about Atlas / Ignition changes or new features? If not, I think it would be helpful, once the forums are online, for there to be a single location for users to ask questions about the "new" Neowin. (It might help the dev teams collect feedback too.)

Specifically, I'm curious why hovering over forum topics in the "Latest Community Activity" does not show Alt text of the complete forum topic name. I'm assuming/hoping this is related to the forums being offline.

:: Lyon :: said,
Even if it takes you all a month to fix, we'll all still be here, so do your best! :)

mass suicide would occur, lol...j/k

seriously though, what happens if they cannot get this fixed? monday is a holiday of course in the US. i mean whats the next logical step? downgrade again or look into other board options? jeez i hope this is not the end....once again, j/k....i hope?

Hey all. Yeah the fact that tomorrow is a national holiday in the US is definitely something to keep in mind. I know it has already been mentioned but I just wanted to reiterate the fact. So lets all be patient, and keep in mind we are all looking forward to it equally. What I have seen of the forums in the Beta and even when they were working a little for me this weekend, this little bumps we are experiencing are definitely going to be extremely well worth it. The new forums really look and work great to me.

Also just wanted to say had a good time with all the members on the Live Chat on Friday those one or two hours I was there. Good times indeed.

Hope everything works out. I swear I've clicked Neowin on my favorites bar like 6 different times today forgetting the forums were down. :P

bman said,
What is the other type of forum base people use? I guess I never pay attention.

phpBB is pretty popular I belive.

bman said,
What is the other type of forum base people use? I guess I never pay attention.

vBulletin and IPB are the popular commercial options. PHPBB is a good free alternative, so's MyBB - but I think they had some legal trouble with vBulletin or something at one point.

Mouldy Punk said,

vBulletin and IPB are the popular commercial options. PHPBB is a good free alternative, so's MyBB - but I think they had some legal trouble with vBulletin or something at one point.

Ah yes, vBulletin. That is the one I was thinking of.

Microsoft .NET platform is faster, but requires, of course, a Windows OS as a server app. Since Neowin runs on Redhat Enterprise there is no other option as PHP, or it is just me being narrow minded and not seeing Linux possibilities.

How much money are you guys losing everyday when the forums are not up? Or do the forums not bring much ad money anyways?

reidtheweed01 said,
How much money are you guys losing everyday when the forums are not up? Or do the forums not bring much ad money anyways?
I was actually wondering this myself.

Darksoft said,
+1 @ "DON'T Revert"

+1 @ "take your time"

We all appreciate the hard work by you guys.

yeah they say that now but if this went on for a few more days people would be screaming to bring it back no matter what they have to do. myself i say take their time and get it right to avoid issues this week. if neowin is down for a week, then so be it.

if the forum is down how come it appears that there are new posts and new threads? any eta on when this might get up and running? could we really be looking into sometime later this week? i bet most of you are in withdraw right now, im bored and i only come to neowin on the weekends so this sucks. i guess i should do my paperwork for work tomorrow but im lazy.

Isn't there a way to trace down to the "Process" that's causing the high CPU usage ( I mean like Sub-Levels of Apache. On the host I use (Bluehost) we are able to see exactly what SCRIPTS even, are causing high CPU usage )

I was having a time earlier just trying to log into here on my curve but its working now..... This is my first smartphonez(just got 2 days ago) and neowin looks just as kickin on my blackberry as it does on my comp can't wait to check out those forums but take take time

Its weird how there is like an occasional new topic that pops up. And i always think. OMG! ITS BACK UP. And it isn't =[

Take your time guys! DON'T REVERT! NEVER BACK DOWN!

NeoXY said,
Its weird how there is like an occasional new topic that pops up. And i always think. OMG! ITS BACK UP. And it isn't =[

Take your time guys! DON'T REVERT! NEVER BACK DOWN!


It's only if they can't fix the IPB3 problem. Something is better than nothing.

Strange how IPS haven't responded to an urgent ticket like this. Hopefully they'll trying to nail the issue before replying.

We'll see, good luck. :)

I am sure IPS is closed on the weekends none of the main staff are online, put a complaint to Matt or Lindy. just looked at the forum and there is the odd developer online and that's about it.

Edited by SYBINX, Jan 17 2010, 8:57pm :

Mark posted this in the IPS customer forum:

We are working with Neowin on this.
I don't think it's appropriate to speculate what the problem may or may not be, but like I say, we are dealing with the issue as we would deal with any other. And of course we can't discuss the status of any issue publicly.

Technicians are available on the weekend for all customers - just not as many.

Shouldn't be much longer! =D

Edited by Willish, Jan 17 2010, 9:14pm :

Take your time guys, it WILL be worth it when you get back operational.

In the end Neowin cannot die, and your constant update of information is what makes this site great.

Strange how IPS haven't responded to an urgent ticket like this. Hopefully they'll trying to nail the issue before replying.

We'll see, good luck. :)

ev0| said,
this is gods revenge on you for making people not discuss ad blocking on the site
or maybe its just some self-righteous nut talking bout god does or does not want, and using this name for justification?

ev0| said,
this is gods revenge on you for making people not discuss ad blocking on the site

Or maybe this is revenge for all the people who did block ads.

JediXAngel said,
Damn, I need to retrieve a thread on Neowin!

So did I yesterday so I used google to get an archived version :)

Wow, so good to see people supporting Neowin and the support\dev teams and asking them to sort the problem rather than not reverting back! Makes me feel like Neowin is back to how it used to be as a community! :D

Should have done the upgrade during the weekdays. That way support is available if needed adn most people will be at work.

ozgeek said,
Should have done the upgrade during the weekdays. That way support is available if needed adn most people will be at work.

That would also apply to the ones working on the upgrade obviously :P

ozgeek said,
Should have done the upgrade during the weekdays. That way support is available if needed adn most people will be at work.

Too true...

ozgeek said,
Should have done the upgrade during the weekdays. That way support is available if needed adn most people will be at work.

... but surely it's best NOT to do the upgrade at a peak time.

Good luck guys. Also... dave, everything looks awesome and thanks for the hard work, and anyone else who has been working on this. take ur time and hope to see it all work out soon.

Damn. Best of luck guys. And yeah. Don't revert back to V2!!

We've seen the light! You can't take it away from us now!!!!

At least the news page is working without any problems so its a good thing isnt it? lets wait another few hours until IPS does something about i am sure they will reply asp since its urgent matter!:)

.Kompressor said,
Agreed...don't roll back to older IPB. just wait for support to help you out....would be worth it in the end.

I agree, please Neobond don't roll back to the old IPB. We can wait until everything is fixed, even it takes days.

I hope everything will be up & running soon.
Btw, I know someone else mentioned this in the other topic, but on the main site when "darkside" theme is chosen, the images on the news articles are not showing.
Here's a screenshot http://img262.imageshack.us/img262/7223/atlas.jpg.
I know I'm nitpicking here but there's also a little graphic "glitch" when an article is open, here's another screenshot http://img696.imageshack.us/img696/9198/glitchzq.jpg

My lawyer is preparing a suit for emotional distress due to lack of forum access. Wait till you see his demand in immaterial damages

Hurry up, Man! I can't wait to read that post about having sex with robots! :P

Yuk! Keep up the good work, and add 2 extra scoops to the next pot of coffee. You'll be fine and thanks for all of ya'lls hard work!

Wodin said,
Hurry up, Man! I can't wait to read that post about having sex with robots! :P

lmao i keep wondering what an earth that post can be saying.

Edited by InsaneNutter, Jan 17 2010, 7:22pm :

Are the pinned topics supposed to have an icon or a different color, so we know it's pinned? I just noticed that this appears to be pinned, but there is no way of knowing that unless you look at the time it was posted versus the post below it.

Stokkolm said,
Are the pinned topics supposed to have an icon or a different color, so we know it's pinned? I just noticed that this appears to be pinned, but there is no way of knowing that unless you look at the time it was posted versus the post below it.
What would knowing if it was pinned or not change?

Joel said,
What would knowing if it was pinned or not change?

New articles appear at the top, but pinned always above those - you check for new articles by seeing if the top-most article is one you've read already - that means if it's pinned and you don't know, you might falsely believe no new articles have been posted, when in fact, they're below the pinned item.

Joel said,
What would knowing if it was pinned or not change?

Surely that's obvious?? The way I check if the homepage has been updated it by glancing at the top news article. If I can't tell there's a pinned article, then I'd assume there hasn't been a news update. If it's clear there's a pinned article, then I always scroll down to check for sure.

Stokkolm said,
Are the pinned topics supposed to have an icon or a different color, so we know it's pinned? I just noticed that this appears to be pinned, but there is no way of knowing that unless you look at the time it was posted versus the post below it.

Yeah, it makes you think new articles aren't being posted.

Stokkolm said,
Are the pinned topics supposed to have an icon or a different color, so we know it's pinned? I just noticed that this appears to be pinned, but there is no way of knowing that unless you look at the time it was posted versus the post below it.

Pinned topics have a light yellow-orange background.
edit: Oh wait, you mean the front page?

Edited by Denis W., Jan 17 2010, 6:55pm :

Bhav said,

Surely that's obvious?? The way I check if the homepage has been updated it by glancing at the top news article. If I can't tell there's a pinned article, then I'd assume there hasn't been a news update. If it's clear there's a pinned article, then I always scroll down to check for sure.

I can see 3 articles without scrolling. If you can't see those other articles, AND there's an indication of a pinned article, you'd still be scrolling to see if there was anything new.

Joel said,
I can see 3 articles without scrolling. If you can't see those other articles, AND there's an indication of a pinned article, you'd still be scrolling to see if there was anything new.

The fact is, it's a usability issue. People are going to see the top story hasn't changed and not look further, I know I did just that earlier.

Joel said,
I can see 3 articles without scrolling. If you can't see those other articles, AND there's an indication of a pinned article, you'd still be scrolling to see if there was anything new.
Huh?? Yay for you and your 3 articles, but unfortunately not everyone has that same experience of the homepage as you.

When the top article hasn't changed, I assume there's no new news. Thus, if it isn't obvious that the top article is a sticky, I'm going to assume there's no new news!

On the other hand, if it clearly IS a sticky...then yes I will scroll down, just in case news has been updated below it.

Kudos has explained it nice and concisely lol.

Stokkolm said,
Are the pinned topics supposed to have an icon or a different color, so we know it's pinned? I just noticed that this appears to be pinned, but there is no way of knowing that unless you look at the time it was posted versus the post below it.

I agree there should be something to indicate that the post is pinned. Maybe a tag of a different color [Pinned] or [Featured] next to the existing tag [Neowin] in this case.

Bhav said,
Huh?? Yay for you and your 3 articles, but unfortunately not everyone has that same experience of the homepage as you.
Wow, a lot of a hostility for a simple question. What's your experience of the homepage when you load it, then?

Joel said,
Wow, a lot of a hostility for a simple question. What's your experience of the homepage when you load it, then?

I expect it's something along the lines of what two people have made clear already. They glance at the top post, and if it's neither new nor clearly a pinned post, make the logical assumption that there are no new articles.

Edited by callummr, Jan 17 2010, 10:16pm : Grammar.

Joel said,
Wow, a lot of a hostility for a simple question. What's your experience of the homepage when you load it, then?

I'll speak for myself, I have a pretty small screen, and it loads up only two stories, one of which is the pinned one, so I've actually made the mistake many have and haven't noticed there were new posts due to indifference of the pinned post and the new posts.

Joel said,
Wow, a lot of a hostility for a simple question. What's your experience of the homepage when you load it, then?

For me, it's just nice to have an obvious visual indication that this post is somehow more important than the ones below it.

I'm guessing the fact that IPS hasnt responded is due to there trying to figure out what's wrong. Plus I think Matt Mecham and Neowin are big pals.

I'm thinking this downtime can get some fresh interest in the main site anyway, which is what this place has been craving for a bit. xD So browse it!

jamesyfx said,
I'm thinking this downtime can get some fresh interest in the main site anyway, which is what this place has been craving for a bit. xD So browse it!

Yeh we've never had this many comments on front page articles before. Let's hope we get this much activity on the news articles in the future!

Critical Error said,
Sry, for OT, but when will you update RSS? Latest entry is two days old :(

If you mean the forums RSS then that would be about right.

Rappy said,
at least neowin are getting loads of ad impressions on the front page! =p

People might start clicking them soon if they start saying things like:

"Instant access to a massive forum"
"Set up your IPB board in seconds!"

I am yet to experience the wonders of neowin mobile 6!
Is there a URL to experience it on the Nokia E71

fpd said,
I am yet to experience the wonders of neowin mobile 6!
Is there a URL to experience it on the Nokia E71

Just go to neowin.net and it will automatically detect your phone and give you the best experience for it.

That didn't work at all. All I get is the regular homepage, which takes ages to load compared with the old mobile site.

We can wait for however long it takes! Please don't go back to IPB 2.x.x it would be a serious set back and a waste of all of the very hard work over the past year.

Good Luck with getting the forums back up and running!

Ricksterm said,
We can wait for however long it takes! Please don't go back to IPB 2.x.x it would be a serious set back and a waste of all of the very hard work over the past year.

Good Luck with getting the forums back up and running!

Speak on your own behalf, I ain't waiting for weeks :P

Sethos said,

Speak on your own behalf, I ain't waiting for weeks :P

Are you rattling yet?

Oh and I see they did try and go back to version 5.2.6 of PHP and it didn't help out. Shame I can't edit my own post on here.

Yeah. I agree. The news page works, so it isn't like the whole site is down. Take your time with the forums. 9 million posts is hard to imagine and certainly not a trivial matter.

Shadrack said,
Yeah. I agree. The news page works, so it isn't like the whole site is down. Take your time with the forums. 9 million posts is hard to imagine and certainly not a trivial matter.

I heard that no conversion is going on. It's an issue with Apache.

Have you guys considered rolling back to the latest stable version of PHP 5.2. Don't know if you have tried it as when I read Steven's post of 5.3.1 I remember reading a few topics on the IPB customer forums with people experiencing issues.

The other guys use vBulletin, but that's an absolute shambles right now. Most of the team left, and then development got really sloppy.

i_was_here said,
"Neowin is one of the very few large communities that runs Invision Power Board."

So what do the other guys use? And why?

Vbulletin is much more popular. Valve uses them from their steam forums. Anandtech uses them...

I suppose, it must scale better. Those above sites have not had public issues with their forums.

Intelman said,

Vbulletin is much more popular. Valve uses them from their steam forums. Anandtech uses them...

You rarely see a board the size of Neowin on IPB.

Since the front-page has been updated the rss news-feed has stopped working. Did the rss feed url change with this update?

It wasn't working for a while but then this morning (using Outlook) i got all the feeds updated. I haven't changed anything and it just started working again so i suggest updating your reader.

Actually, RSS links are broken, for example I get "http://feeds.feedburner.com/news/status-of-the-neowin-forums-update" for this page - should be neowin.net instead of feedburner...

Vista said,
Since the front-page has been updated the rss news-feed has stopped working. Did the rss feed url change with this update?
Yes, the new URL is http://www.neowin.net/news/rss. Also, if you want to use tags for your feed, just add your tags onto the end: http://www.neowin.net/news/rss/apple/microsoft/sony/softwarre, as an example.

Edited by DaveLegg, Jan 17 2010, 4:31pm :

Rytis said,
Actually, RSS links are broken, for example I get "http://feeds.feedburner.com/news/status-of-the-neowin-forums-update" for this page - should be neowin.net instead of feedburner...

We fixed this earlier, you should see correct URLs now

I'm surprised that IPS hasn't jumped on this already. I doubt that noone has seen the ticket yet. Seems like they would jump on the opportunity to get this community up and running considering it is one of the only LARGE communities running their software. Oh well I guess everyone has their own priorities.

Take your time. There is no need to revert back after all that you have done. Someone will figure it out.

I guess upgrading on a weekend wasn't a good idea. Hopefully, the forums will be up tomorrow with the help of IPB support.

Hani said,
I guess upgrading on a weekend wasn't a good idea. Hopefully, the forums will be up tomorrow with the help of IPB support.

Martin Luther King Day!

Electric Jolt said,

Martin Luther King Day!

:( Maybe IPB won't give employees the day off. "Overall, in 2007, 33% of employers gave employees the day off" -Wikipedia

I don't think you should role back the update back to the old version of the forums, people can wait, we already have a fantastic front page to look at and read. Just keep the news editors busy with news and we'll comment and read them. We also have IRC as well which helps. :)

I have only 3 words for you in regards to this:

TAKE YOUR TIME

There is no hurry. I am sure we can all wait until it's done right.

Stephen said,
We have lower traffic on the weekends iirc.

Yeah, but IPB staff aren't on at the weekends and you need their help.

Vice said,

Yeah, but IPB staff aren't on at the weekends and you need their help.

Everything makes sense in hindsight. They are trying their best and we should be supportive. I am sure lessons will be learned from this.

tunafish said,
It's worth a try dont know if it helps
What about squid

Squid would be helpful... For static content. For any sort of scripted speed-up they need to use either a cache within the PHP daemon (Like APC or php-memcache) or an external (Well, like memcached /w php-memcache installed). However, this issue is most likely a coding issue with some un-optimized either SQL SELECT lines or something similar parsing large amount of data quickly.

ricknl said,
I don't know if you care but there is nothing like 'to revert back' in English. It should be only 'to revert'

Your right we don't care.

Neobond- Tried using MaxRequestsPerChild of a 'small' amount like 1024/4096? It may help with whatever leaks there are. Otherwise, going back to the PHP5.2.x revision tree may help. (Along with adding APC possibly if your scripts support it.)

Poof said,
Neobond- Tried using MaxRequestsPerChild of a 'small' amount like 1024/4096? It may help with whatever leaks there are. Otherwise, going back to the PHP5.2.x revision tree may help. (Along with adding APC possibly if your scripts support it.)

Dave said "maxrequestsperchild is already at 1000, and lowering it doesnt help (I already tried that)"

Neobond said,

Dave said "maxrequestsperchild is already at 1000, and lowering it doesnt help (I already tried that)"

And what is "free -m" like if I may ask? Wish your IRC was up as that'd help greatly to ATTEMPT to help real-time. :)

OH, and there is never any real need to lower it below 1000~ as with a high amount of users/second, it clears that child rather quickly as it is. :)

Edited by Poof, Jan 17 2010, 3:10pm :

Poof said,

And what is "free -m" like if I may ask? Wish your IRC was up as that'd help greatly to ATTEMPT to help real-time. :)


IRC is up mate

Neobond said,

IRC is up mate

Weird, I'm only getting "SQL Error" when using my Neowin user/password in my IRC client's /server dialogue.

Poof said,

And what is "free -m" like if I may ask? Wish your IRC was up as that'd help greatly to ATTEMPT to help real-time. :)

Plenty of free memory on both servers :)

DaveLegg said,
Plenty of free memory on both servers :)

I figured that... I just was wondering if you had any bits in your swap at all to show if you'd ever hit that.

Poof said,

Weird, I'm only getting "SQL Error" when using my Neowin user/password in my IRC client's /server dialogue.

You have to click the Chat link above and setup a nickname for use on IRC before you can connect. Once this upgrade is out of the way, I'll be doing some work on IRC, including making that error message more helpful.

DaveLegg said,
You have to click the Chat link above and setup a nickname for use on IRC before you can connect. Once this upgrade is out of the way, I'll be doing some work on IRC, including making that error message more helpful.

Sadly I attempted that and the "Your current IRC Nickname: " stays blank on that page. I've been attempting to set it to my current one and to something else... When I set it to my current one, or my current one with some text appended, no error, just a blank field after it. If I try some various nicknames of already registered users, I get errors stating it's already in use. So, I know it's working partly, but my nickname isn't getting put in to my field. :(

Poof said,

Sadly I attempted that and the "Your current IRC Nickname: " stays blank on that page. I've been attempting to set it to my current one and to something else... When I set it to my current one, or my current one with some text appended, no error, just a blank field after it. If I try some various nicknames of already registered users, I get errors stating it's already in use. So, I know it's working partly, but my nickname isn't getting put in to my field. :(

That's also what's happening with me.. I fill the nickname and it's always blank...

Dave-

The high-CPU/load processes, I assume on top they're pretty much pegging out? The PIDs change fairly often I assume?

Have you tried any changes of php.ini for max_execution_time and the like? I'm assuming it's not set to unlimited or something crazy like that. :)

Have you tried profiling the code using XDebug? Might find a way to pinpoint the trouble areas and apply some hacks to get it working

Poof said,
Dave-

The high-CPU/load processes, I assume on top they're pretty much pegging out? The PIDs change fairly often I assume?

Have you tried any changes of php.ini for max_execution_time and the like? I'm assuming it's not set to unlimited or something crazy like that. :)

It's set at something sensible yes, the thing is, the pages aren't taking that long to render in the PHP, its just causing a lot of load doing it.

M2Ys4U, I tried a profiler last night, it didn't show up anything out of the ordinary.

I have a suggestion! Though I figure you guys did set this.....
Isn't there a CPU setting which corrects for servers with multiple processors/cores? If it's left to default it thinks the CPU load reported is for one processor and not say 4.

But it still seems way to high
Oh, and out of curiosity, why was GZip disabled from the start? Load reduction?

cybertimber2008 said,
Isn't there a CPU setting which corrects for servers with multiple processors/cores? If it's left to default it thinks the CPU load reported is for one processor and not say 4.

Typically with todays OSes you are fine running out of the package with multiple cores. (SMP kernels are the default boot now along with PAE on 32-bit systems.)

oops... That is... Except in the case of Ubuntu... Where you need to apt-get update ; apt-get install linux-server as the non-server 32bit package doesn't supply a PAE kernel.

Edited by Poof, Jan 17 2010, 2:57pm :

cybertimber2008 said,
Oh, and out of curiosity, why was GZip disabled from the start? Load reduction?

There was a post a while back on the forums and I think it said GZip is enabled in apache for the web server so they disable it on IPB as there isn't much point in wasting resources "double gzipping". I can't remember the exact quote but I know it's enabled just not on IPB.

Poof said,

Typically with todays OSes you are fine running out of the package with multiple cores. (SMP kernels are the default boot now along with PAE on 32-bit systems.)

oops... That is... Except in the case of Ubuntu... Where you need to apt-get update ; apt-get install linux-server as the non-server 32bit package doesn't supply a PAE kernel.

I meant IP.B.

lee27 said,
Why did you decide to run the upgrade at the end of the week instead of the beginning?

I am guessing quite a few developers may have other things on during the week such as work etc, so weekends may be the best option.

lee27 said,
Why did you decide to run the upgrade at the end of the week instead of the beginning?
Neowin has lower traffic at the weekends.

Tech Support Hours

Monday - Friday: 9am - 6pm EST
Saturday & Sunday: Closed

During off hours, technical support representatives are still available in our client area ticket system. Email and ticket support is staffed 24 hours a day.

Interesting that they say this on the support page and don't reply to a critical issue 13hours on

some people keep saying the mobile version of neowin works? i visit it on my palm pixi and all get are the forums are down message?

smooth3006 said,
some people keep saying the mobile version of neowin works? i visit it on my palm pixi and all get are the forums are down message?
The forum is offline. However, the dev forum is working - http://ipb3.coders.neowin.net/forum/index

Edited by Lee G., Jan 17 2010, 2:41pm :

well i doubt the board will be back up today then. good luck to you guys and id say keep the forums down as long as it takes. they already said the ipb support center is closed on the weekends. if neowin is down for a week, then so be it. there are other places us members can go until then. surely you guys visit other sites, right?

Appreciate all the hard work you guys are doing, and personally I'd like to say that I'd rather see Neowin be down for another day or two to get everything working correctly, rather than reverting to an older system. Just my opinion.

Feel i should add my two pence worth, best of luck in getting this resolved, under no circumstance revert back to the older version, this is an upgrade that will take place, even if it takes a week. The forums aren't the most important part of this site, and we'll all still be here in a week :)

I think that "load the remaining comments" in iPhone version should not reload the entire page, just the comments. Same for "like it".

Otherwise, the new version is awesome! Congratulations

limeares said,
I think that "load the remaining comments" in iPhone version should not reload the entire page, just the comments. Same for "like it".

Otherwise, the new version is awesome! Congratulations


Thanks for the feedback. We'll look into doing that.

I don't know where my last comment went?

Basically saying. I don't know how others feel, but I'm more than happy to wait without the forums until you guys sort it out.

As you said, you've invested both time and money into this upgrade, and you've come this far, why fallback to the original.

I think most of the community understand what's going on, whilst I do find myself sitting at my PC with nothing to do, it can't be helped. It's not like you guys want the forums to be down and are doing it out of spite. Good luck with finding a solution, hopefully it won't be a case of a roll back though.

Im with you on that. If it takes a week, so be it. No point in putting in all this hard work and having it go to waste by reverting back.

I dunno about the rest, but I'd rather wait for you guys to sort out the upgrade, rather than reverting back for 2.x.x.

No point coming all this way for nothing. Like you said, you've invested your time and money into the changes, so the least us as users can do is wait.

Nashy said,
I dunno about the rest, but I'd rather wait for you guys to sort out the upgrade, rather than reverting back for 2.x.x.

No point coming all this way for nothing. Like you said, you've invested your time and money into the changes, so the least us as users can do is wait.


And click their ads for support! :P

i don't really care how long it takes as long as its up in the next 5mins "joke" you guys are legends when all others would have given up despair you the neowin devs soldier on.. good luck guys I hope it's just something simple that's a five minute fix

@Neobond thanks for the update What I don't understand is how when us subscribers were using the board these issues never arose :o

MI6Labs said,
@Neobond thanks for the update What I don't understand is how when us subscribers were using the board these issues never arose :o

different (lightweight) DB, I guess.

MI6Labs said,
@Neobond thanks for the update What I don't understand is how when us subscribers were using the board these issues never arose :o

I think the fact the main board has 9 million posts and, well, lots of members is the issue.

PHP 5.2.6 and a redirect to the test board didn't help the CPU load shot up to 40 in no time. i guess we'll have to wait for IPS before we decide to do anything else (going back to 2.3.6)

Neobond said,
PHP 5.2.6 and a redirect to the test board didn't help the CPU load shot up to 40 in no time. i guess we'll have to wait for IPS before we decide to do anything else (going back to 2.3.6)

Nah stay the course skipper, shoot anyone who tries to retreat to 2.3.6
Think of how sweet it will be when the problem is fixed even more so if you fix it before the IPS guys get back to you :D

Edited by Osiris, Jan 17 2010, 1:04pm :

Neobond said,
PHP 5.2.6 and a redirect to the test board didn't help the CPU load shot up to 40 in no time. i guess we'll have to wait for IPS before we decide to do anything else (going back to 2.3.6)

Did you look into the other guy's suggestion of rebuilding the forum indexes

On the other hand, IPS's support is not overly impressive

Neobond said,
PHP 5.2.6 and a redirect to the test board didn't help the CPU load shot up to 40 in no time. i guess we'll have to wait for IPS before we decide to do anything else (going back to 2.3.6)

I'm not too familiar with Linux, but as I recall when you update a package it also updates its dependencies. Maybe when you downgraded PHP there were still newer dependencies left which 5.2.6 used and hence downgrade did not solve the issue. You should also see if there are any packages that require newer libraries.

All anyone can do at the moment is try to guess which doesn't help much. I suspect it could be a modification issue. A script making constant requests (looping) which hogs server.

Good luck with troubleshooting. Hope IPS team will be able to help you out. Keep up the good work. The site looks great so far.

I thought this was tested on the dev server before hand? :\ Different versions of software installed on the main webservers? :\

Pc_Madness said,
I thought this was tested on the dev server before hand? :\ Different versions of software installed on the main webservers? :\

I'm sure they did all the testing on the test server, but there is allays the issue when everything appears to be fine something comes out the woodwork on a production system. Unfortunately that's life and no end of planning can stop something rearing their ugly head.

Edited by StevenNT, Jan 17 2010, 1:58pm :

Thanks for the update, Steve. It's great to see everybody so understanding. I really hope the IPB devs can solve the issue soon. Good luck.

Neobond said,
Ok a small update, we're going to try downgrading to PHP 5.2.6

How will that help? Will you be upragading back to PHP 5.2.6 anytime?

Crazysah said,

How will that help? Will you be upragading back to PHP 5.2.6 anytime?

PHP versions are quirky to say the least.

Kudos said,

PHP versions are quirky to say the least.

I can vouch for that. While I don't work with PHP personally, I know people who do. And they're always complaining about PHP versions.

do a mini forum with just say 10 posts instead of trying to convert all the posts, if you fix the problem then you can convert the full forum

why don't you go vbulletin way? :)) we used to have fluent experience with it few years ago, ofcourse the boards weren't this massive, but still

BanneD said,
why don't you go vbulletin way? :)) we used to have fluent experience with it few years ago, ofcourse the boards weren't this massive, but still

I don't think it's quite as simple as jumping over to vB...

BanneD said,
why don't you go vbulletin way? :)) we used to have fluent experience with it few years ago, ofcourse the boards weren't this massive, but still

Booooo. I hate vB. :|

I'm secure in the knowledge that things will be up and running soon. In the mean time I'm having a blast looking around the new site - the layout and theme is really second to none chaps; very well done since you've taken an already snappy and intuitive theme and built on it.
Thanks!

the hooks system so i have heard has been the culprit of alot of peoples problems with IPB 3. best of luck guys maybe my posts were of some assistance.

i do recall having a similar issue with my IPB 3 a few months ago. not sure if it is the same issue, mine just kept talking down the server because it was using excessive memory, what turned out to be the problem is i had my calendar turned to where guests couldn't see it but left the calendar hook (on the sidebar) enabled and that was causing the issue as soon as i enabled the calendar for everyone to see it fixed it, also just disabling the calendar hook had the same effect. like i said not sure at all if it will help, just figured it couldn't hurt maybe it will help.

There's a lot of knowledgeable people on Neowin. I'm sure you'll get it fixed!

Great job so far imo! I assume the rest will be equally impressive.

I know what it's like behind the scenes when something like this happens... stressful much? :(
Good luck guys, everyone here is v.dedicated so we'll just wait patiently while you get everything sorted.

Barney said,

Yeah, our members are really great at times like this! :)


You're welcome.

As an aside: Most members are still very civil in the front page comments. Quite surprising really.

Mephistopheles said,

You're welcome.

As an aside: Most members are still very civil in the front page comments. Quite surprising really.

It's because the new Atlas colors are so relaxing :P

It's important to remind you guys we haven't lost anything in the update. The DB is fine it's just a high load accessing the forum we're having issues with that makes it un-usable.

@Neobond: Why not have a select group of users test it. Solely browse round for 30 mins (if browsing is causing issues at least you know it's something to do with that). Then post loads simultaneously see if it's got something to do with that etc.?

Thanks for the update!! A few issues are always expected when updating IPB, especially this kind of an update.

I know you guys have been working hard. I hope you don't have to roll back to IPB 2.3.6. Good luck!

ceminess said,
Thanks for the update!! A few issues are always expected when updating IPB, especially this kind of an update.

I know you guys have been working hard. I hope you don't have to roll back to IPB 2.3.6. Good luck!

+1

Good luck guys.

agreenbhm said,
What exactly is the problem you guys are having? Unusually high CPU utilization?

Yes, it seems to be Apache causing it.

Weird... I wonder what the Apache logs tell, if anything. :s

Or the accessed files by that process.

Edited by Northgrove, Jan 17 2010, 3:55pm :

agreenbhm said,

How long would it take to convert to IIS 7 :P

Well, they'll need to 'package' their MySQL database(s) to a Windows Server with IIS 7 and PHP/MySQL installed. Then they'll need to transport the files from their Linux server to the Windows server. This'll take a day or more, but it's the cost and time.

Windows Azure, GoGrid or Amazon EC(?) anyone?

Neobond said,
We've disabled the test forum again. I posted an update :(

I just accessed the test forum. It seems to still not be disabled. :(

Crazysah said,

I just accessed the test forum. It seems to still not be disabled. :(

I was thinking the same, but it's disabled now.

what said,
Well its good to see IPS thinks the internet only runs for five days a week.

They aren't like that. Officially yes, they are only open M-F. Tickets are often replied to over the weekend on a worker by worker basis. Check out their feedback forum and you'll see lots of "thank you for your weekend reply".

Hey, it keeps costs of their software down.

what said,
Well its good to see IPS thinks the internet only runs for five days a week.

Well, it's good to see Mr. What thinks that businesses can hire employees for seven days a week. :p

Edited by MarkKB, Jan 17 2010, 6:48pm :

are your forum indexes fully rebuilt? I run an IPB forum with ~3 million posts and found high load problems down to indexes not being rebuilt.

Phil_B said,
are your forum indexes fully rebuilt? I run an IPB forum with ~3 million posts and found high load problems down to indexes not being rebuilt.

What PHP version are you using? We're on PHP 5.3.1. MySQL isn't the issue btw.

Shame there's a problem with the forums still. Hopefully all will be well soon enough. Good luck in getting the issue resolved!

booboo said,
...
Kudos to the devs for their determination
...

I think Dave has gone without sleep for over 60 hours.

Just another 24 ought to do the trick! ;)

Meph said,

myBB is rubbish. IPB is the best forum software that I've ever used.

MyBB is not rubbish, it's easily the best free forum software. And easily comparable with IPB. Why do you think MyBB is 'rubbish' please justify yourself.

markjensen said,

I think Dave has gone without sleep for over 60 hours.

Just another 24 ought to do the trick! ;)

You guys were talking about him not sleeping in the live chat too. You actually should make him sleep... his competency and performance will suffer w/o sleep, which isn't good for him, or Neowin.

GL with the continued upgrade!

Anaron said,
Thanks for the update!

Yeah at least we have a better idea as to the problems Neowin is facing, thanks to the Neowin staff for working so hard on fixing it though.

Steven here are the support phone numbers in case Neowin developers need it of ipb support:

US Toll Free
1-800-901-5491
Outside US
+1 804-200-5695

cabron said,
Steven here are the support phone numbers in case Neowin developers need it of ipb support:

US Toll Free
1-800-901-5491
Outside US
+1 804-200-5695

Thanks, we tried them yesterday but they aren't open on weekends.

Tom W said,

Thanks, we tried them yesterday but they aren't open on weekends.


What package of IPB do you have? The Standard or Business license? If it's Standard, it says there's a 2 day ticket response time, vs the 1 day ticket response for Business. Whoever needs to respond to the ticket probably isn't thrilled about doing it on the weekend, so they're probably going to put it off as long as possible. Also, if there are multiple people involved, it may be more complicated than just responding to the request.

Tom W said,

Thanks, we tried them yesterday but they aren't open on weekends.

Remember too that this is a 3 day weekend for most people in the US. Some businesses will be closed on Monday as well (Dr. Martin Luther King Day).

Thanks for updating us all!!! Neowin couldn't fix a technical issue for this long!!! isn't that funny???

Edited by still1, Jan 17 2010, 11:10pm :