Steve Jobs comments on iPad pricing and printing

Apple last week announced the international availability of the iPad and with it came some early disappointment as the prices were seemingly much higher than what US customers were paying. Several dismayed MacRumors readers sent emails to CEO Steve Jobs and two received identical replies:

"Please educate yourself. UK prices must by law include VAT, which is around 18%. US prices do not include tax.”

Residents in the UK are imposed a 17.5% VAT added to the final price of a good. This means that the base £429 iPad is actually £365 before VAT is calculated onto the price. At the current exchange rate (1.5 $/£), that translates to about $547 USD—a $47 premium over the $500 that Apple charges in the United States. Once US sales tax is accounted for though, the difference is shrinks further. US sales tax rate is charged by state governments and ranges from six to ten percent. 

Also in Steve Jobs’ inbox last week was concern over the iPad’s lack of direct printing support. So far customers have needed to use a secondary computer or app to print from the iPad as iPhone OS does not include printer drivers or any sort of wireless printing mechanism in place. Steve replied in his usual terse nature by stating that “it will come.” 

Image credit MacRumors, flickr

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Hm... Though Steve Jobs is generally a bit unfriendly in communications, the message he received was rather unfriendly and unprofessional as well, so I can't blame him here at all...

"Once US sales tax is accounted for though, the difference is shrinks further. "

Umm, no it doesn't. If you apply taxes the difference becomes 643.5-550 = $93.5, you can't just apply taxes to one price and say "hey look, the prices are much closer now!". Also, used the highest amount you mentioned, 10%.

Gotta love his smug reply to customers.......
Maybe its Mr Jobs that needs to educate himself in manners and customer service.

Baked said,
Gotta love his smug reply to customers.......
Maybe its Mr Jobs that needs to educate himself in manners and customer service.

I guess the customers need to educate themselves first, before emailing stupid questions to a CEO.

Kingv84 said,

I guess the customers need to educate themselves first, before emailing stupid questions to a CEO.

Yeah, because we know all consumers sit there at their desk calculating VAT and import tax for products they buy from outside of the UK *claps*

If you take your Apple cap off for a few seconds, you will realise that these things aren't anything like as self evident as you may make out. Because VAT has been a part of the UK trading market for so long, our consumers are used to it, and treat it as second nature, very few factor VAT into these equations.

Kingv84 said,

I guess the customers need to educate themselves first, before emailing stupid questions to a CEO.

No, Jobs should educate himself in manners. These consumers aren't asking stupid questions, if you did basic math you'd realize they are still paying a premium without VAT in the price. Even if they were asking stupid questions, that doesn't mean being a dick is okay. It honestly amazes me why people defend him.

Edited by WICKO, May 11 2010, 1:04am :

WICKO said,

No, Jobs should educate himself in manners. These consumers aren't asking stupid questions, if you did basic math you'd realize they are still paying a premium without VAT in the price. Even if they were asking stupid questions, that doesn't mean being a dick is okay. It honestly amazes me why people defend him.

You are only just beginning to scratch the surface of the amazing power that an Apple logo can have over people!

Subject Delta said,

Yeah, because we know all consumers sit there at their desk calculating VAT and import tax for products they buy from outside of the UK *claps*

If you take your Apple cap off for a few seconds, you will realise that these things aren't anything like as self evident as you may make out. Because VAT has been a part of the UK trading market for so long, our consumers are used to it, and treat it as second nature, very few factor VAT into these equations.

That right there shows their own problem, they should learn more about their expensive vat tax on foreign goods. They should not be converting vat included prices to American tax free pricing. They are not the same. If it is too much of a cost to you, don't buy it.

Subject Delta said,

You are only just beginning to scratch the surface of the amazing power that an Apple logo can have over people!

What are you talking about? Everyone on here is posting the same thing, all of them do not understand their own vat tax in their prices. Moaning about it being cheaper in the US. Everything is always cheaper in the US. If you try to buy a UK made item in the US, it is going to cost more. If Apple was an UK company, Apple prices in the US would be more expensive than the UK price. Foreign goods get import tax in the US to prevent them from eating away on American goods.

WICKO said,

No, Jobs should educate himself in manners. These consumers aren't asking stupid questions, if you did basic math you'd realize they are still paying a premium without VAT in the price. Even if they were asking stupid questions, that doesn't mean being a dick is okay. It honestly amazes me why people defend him.

Though generally I would agree with you, as he is rather harsh to customers... In this case the customer was a bit of a dick as well... So it was deserved...

All this talk about "it's too expensive" and so many clueless people here that do not understand their own country's tax rate and regulations on imported products is so annoying. If it is too expensive for you, go ahead and get your cheap crappy net book and be happy. If you do not understand your tax law and import regulations, go and do some research before opening your mouth about the price difference from us and the eu zone. Most eu countries have VAT included in their prices.

Kingv84 said,
All this talk about "it's too expensive" and so many clueless people here that do not understand their own country's tax rate and regulations on imported products is so annoying. If it is too expensive for you, go ahead and get your cheap crappy net book and be happy. If you do not understand your tax law and import regulations, go and do some research before opening your mouth about the price difference from us and the eu zone. Most eu countries have VAT included in their prices.

For the price of a 64GB 3G iPad in the UK, forget a "crappy netbook" and think more in the realms of a pretty high spec notebook. The iPad is a horrendous rip off for what it actually does.

Kingv84 said,
All this talk about "it's too expensive" and so many clueless people here that do not understand their own country's tax rate and regulations on imported products is so annoying. If it is too expensive for you, go ahead and get your cheap crappy net book and be happy. If you do not understand your tax law and import regulations, go and do some research before opening your mouth about the price difference from us and the eu zone. Most eu countries have VAT included in their prices.

It still works out more expensive even taking into account taxes etc.

The fact is, the people for whom it's targeted don't care how much it costs and will buy it anyway, a similarly priced laptop will obviously do a lot more for less money but the kinds of people who buy the ipad wouldn't know what to do with it.

3lixir said,

It still works out more expensive even taking into account taxes etc.

The fact is, the people for whom it's targeted don't care how much it costs and will buy it anyway, a similarly priced laptop will obviously do a lot more for less money but the kinds of people who buy the ipad wouldn't know what to do with it.


That's the point, the iPad is not a laptop. If people wanted a laptop, they would get a laptop. The whole thing about it being better to just get a laptop does not make sense. That is like saying for the price of a laptop, I should get a desktop. Desktops are cheaper than laptops. Each device is different and used differently depending on the task at hand.

Kingv84 said,

That's the point, the iPad is not a laptop. If people wanted a laptop, they would get a laptop. The whole thing about it being better to just get a laptop does not make sense. That is like saying for the price of a laptop, I should get a desktop. Desktops are cheaper than laptops. Each device is different and used differently depending on the task at hand.

not quite like for like, the ipad and laptops are both portable...desktops are not, and apparently the ipad is just as heavy as many laptops.... what people are paying for is style, and as sales show there are a large number of people with no desire for anything more.

Edited by 3lixir, May 11 2010, 12:31am :

3lixir said,

not quite like for like, the ipad and laptops are both portable...desktops are not, and apparently the ipad is just as heavy as many laptops.... what people are paying for is style, and as sales show there are a large number of people with no desire for anything more.

In fact, the iPad's design makes it an ergonomic nightmare, without a stand it is a pretty hard device to handle well. With a Laptop, you just rest it in your lap. To be frank, there is nothing that an iPad can do that you cannot achieve on a notebook. More portable? nope, it's still too big to be pocket sized. Faster? nope. The hardware platform is more limited. Better array of apps? nope. You are limited to what Apple say is allowed on their app store. Touchscreen? Granted, not many laptops have one, but it isn't exclusive to the iPad, and it's not as if the touchscreen is the only way you can achieve certain types of inputs.

I repeat, for what it actually does, the iPad is a ripoff.

What about Canada? 16Gb Wi-Fi is $499 US and $549 CAN, last I check, $CAN was almost on par with $US. So this is easy money for Apple. Funny thing is, the Sony PS3 and Xbox 360 are the same price in $CAN or $US.... So, if not for more profit, why this extra $50???

TruckWEB said,
What about Canada? 16Gb Wi-Fi is $499 US and $549 CAN, last I check, $CAN was almost on par with $US. So this is easy money for Apple. Funny thing is, the Sony PS3 and Xbox 360 are the same price in $CAN or $US.... So, if not for more profit, why this extra $50???

Possibly because the profit ends at the iPad. The app store breaks even on profits so if they lose money to import taxes and what not, they get nothing else after the original purchase. The PS3 and Xbox 360 continuously bring in profits due to game sales so they can take the hit on taxes.

TruckWEB said,
What about Canada? 16Gb Wi-Fi is $499 US and $549 CAN, last I check, $CAN was almost on par with $US. So this is easy money for Apple. Funny thing is, the Sony PS3 and Xbox 360 are the same price in $CAN or $US.... So, if not for more profit, why this extra $50???

It could be because Apple operates stores that employs their employees where people can get training and technical support. Microsoft and Sony don't have as many stores as Apple (though I could be wrong about Sony). So those operating costs have to be factored in as well. It could possibly be that because of labor laws and payroll, healthcare, etc., Apple needs to charge more than they do in the US. For the most part, an Xbox 360 or PS3 can be bought in a Best Buy where Best Buy has to pay the staff and not Microsoft or Sony. Maybe cost of living is factored in and Apple feels that they can charge more because people in those countries earn more. I think it might be a little more complex than looking at the exchange rate.

Edited by asdavis10, May 10 2010, 8:14pm :

asdavis10 said,

For the most part, an Xbox 360 or PS3 can be bought in a Best Buy where Best Buy has to pay the staff and not Microsoft or Sony. Maybe cost of living is factored in and Apple feels that they can charge more because people in those countries earn more. I think it might be a little more complex than looking at the exchange rate.

Well, the price I gave for the PS3 and Xbox where on BestBuy.COM and BestBuy.CA and both are the same price. And even if Apple do have Apple Store around here, you don't need to go to there, BestBuy and FutureShop sell Apple stuff at the same exact price. And Apple do make big profits with there Apps Store, probably more than Microsoft or Sony do when they sell games.

TruckWEB said,
What about Canada? 16Gb Wi-Fi is $499 US and $549 CAN, last I check, $CAN was almost on par with $US. So this is easy money for Apple. Funny thing is, the Sony PS3 and Xbox 360 are the same price in $CAN or $US.... So, if not for more profit, why this extra $50???

If you can't handle the price difference, move to the USA or cross the border and try to import and end up paying tax to the custom agent. Have fun.

TruckWEB said,

Well, the price I gave for the PS3 and Xbox where on BestBuy.COM and BestBuy.CA and both are the same price. And even if Apple do have Apple Store around here, you don't need to go to there, BestBuy and FutureShop sell Apple stuff at the same exact price. And Apple do make big profits with there Apps Store, probably more than Microsoft or Sony do when they sell games.

Actually they don't. Unlike the Google app store, Apple employs an entire department that doesnt nothing but work through app applications and makes sure what is submitted doesnt break the phone. The estimate is about $20-45 million which sounds like a lot but once you figure in the staff as well as the infrastructure costs, they are pretty close to breaking even.

http://mashable.com/2009/05/14/apple-iphone-apps-profit/

Kingv84 said,

If you can't handle the price difference, move to the USA or cross the border and try to import and end up paying tax to the custom agent. Have fun.

Spoken like a true ignorant. People don't just move somewhere else just to get better price on an iPad (maybe you will, being Apple lover and all, but people don't generally do that).

Edited by Zephir365, May 11 2010, 6:07am :

Zephir365 said,

Spoken like a true ignorant. People don't just move somewhere else just to get better price on an iPad (maybe you will, being Apple lover and all, but people don't generally do that).

It does not matter what product it is, people moan about price differences with the USA. If they are too cheap to handle their own currency's problems and their government's import regulations on foreign goods, then they need to move or stop moaning.

Kingv84 said,

It does not matter what product it is, people moan about price differences with the USA. If they are too cheap to handle their own currency's problems and their government's import regulations on foreign goods, then they need to move or stop moaning.

the Ipad and iphone are indeed a joke and offers nothing new than what we have for a similar size other than a new toy that costs more than it's worth and many features are obviously missing(apple did that deliberatly to get people into the hype and buy buy buy) and apple is delibertly not adding the features as quick as it could have(it could have added them at the start but no typical apple always does that and blames others as usual) Steve jobs is just biting his teeth as he is getting all this money and and cuzz the scheme did not go as he planned he has to think up excuses typical failure fail.

soldier1st said,
the Ipad and iphone are indeed a joke and offers nothing new than what we have for a similar size other than a new toy that costs more than it's worth and many features are obviously missing(apple did that deliberatly to get people into the hype and buy buy buy) and apple is delibertly not adding the features as quick as it could have(it could have added them at the start but no typical apple always does that and blames others as usual) Steve jobs is just biting his teeth as he is getting all this money and and cuzz the scheme did not go as he planned he has to think up excuses typical failure fail.

While your comment about the iPad is correct, iPhone...really? The iPhone is how old now and you are complaining that it offers nothing new. Think before you type or at least try to....

SputnikGamer said,

While your comment about the iPad is correct, iPhone...really? The iPhone is how old now and you are complaining that it offers nothing new. Think before you type or at least try to....
I agree, but I would also argue that the iPhone was pretty special for what it did at the time. Maybe not the revolutionary device that everyone considered it to be, but I don't think it deserves to get lumped with the iPad just because the iPad looks like a bigger version.

Cheapest iPad in the USA... $499.00
Exchange rate at this moment for USD to GBP is $1.5009
VAT at 17.5%

something doesn't add up

neufuse said,
Cheapest iPad in the USA... $499.00
Exchange rate at this moment for USD to GBP is $1.5009
VAT at 17.5%

something doesn't add up

Probably because the uk is so expensive and your government has crazy tax regulations and rates. Look it up.

Edited by Kingv84, May 10 2010, 8:26pm :

Over seas you pay $40usd more (not counting taxes) for every apple store item.
So a $1199 13inch Mac book PRO will set you back $1240 in the Netherlands with current exchange rates. But we the consumers end up paying $1474 including tax.
(6% to 10% tax doesn't equal 19% to 21%)
Apple pricing is better... better than most US based companies... (graphic cards cough...)

Some PS3 titles cost €74,- (is $95 usd)... but that same title costs $50,- in the US...(not even the booklet is translated, nor is the outer cover...where does that extra money go?)

-DanNY- said,
Ill take a Netbook, or a pen and paper any day of the week instead of the Ipad. IPad does nothing to advance the computing community.

Bravo! Good for you. Keep your netbook. So when your battery dies, you can move on to your pen and paper.

Kingv84 said,

Bravo! Good for you. Keep your netbook. So when your battery dies, you can move on to your pen and paper.

Yeah, because it's not like you can charge the battery on a netbook or anything.
Oh! You mean when the battery no longer takes a charge. Then you can buy a replacement battery and swap it in, unlike on the iPad, where you have to send it to Apple just to get the battery replaced.
Seriously, stop being an Apple's tool.

Eh this kid isn't worth it. Deleted my remark. All I have to say is, you get a brand new device when the battery runs dies completely with the warranty, but you have to be half intelligent to know that I guess.â™ 

Edited by SputnikGamer, May 10 2010, 11:35pm :

Zephir365 said,

Yeah, because it's not like you can charge the battery on a netbook or anything.
Oh! You mean when the battery no longer takes a charge. Then you can buy a replacement battery and swap it in, unlike on the iPad, where you have to send it to Apple just to get the battery replaced.
Seriously, stop being an Apple's tool.


Lol, so what kind of tool are you then? Am an Apple tool and you are sir? Hmm

Edited by Kingv84, May 10 2010, 11:50pm :

Kingv84 said,

Lol, so what kind of tool are you then? Am an Apple tool and you are sir? Hmm

I would say he is an MS tool since he is talking about his netbook. That or a Google tool.

SputnikGamer said,
Eh this kid isn't worth it. Deleted my remark. All I have to say is, you get a brand new device when the battery runs dies completely with the warranty, but you have to be half intelligent to know that I guess.â™ 

Oh sure, I know about getting a new iPad when your battery dies, but you still have to send it in. So many things can go wrong. It get lost in the mail, personal data is in the hand of Apple employees, who can take it and do many bad things with it (and no, the average iPad users won't know about secure erase, they're pretty dumb), etc...
And no, I don't own a netbook, but I know it's at least better than an iPad

Kingv84 said,

Lol, so what kind of tool are you then? Am an Apple tool and you are sir? Hmm

Completely ignore my point and just counter with asking what kind of a tool I am? That's kind of weak I think, troll.

Zephir365 said,

Completely ignore my point and just counter with asking what kind of a tool I am? That's kind of weak I think, troll.

The point was ignored because an iPad is not a laptop or a netbook. They are two different devices and experiences. It seems you do not understand the iPad and have not tried one. So what kind of troll are you? Am an Apple troll with rainbow hair.

Zephir365 said,

Oh sure, I know about getting a new iPad when your battery dies, but you still have to send it in. So many things can go wrong. It get lost in the mail, personal data is in the hand of Apple employees, who can take it and do many bad things with it (and no, the average iPad users won't know about secure erase, they're pretty dumb), etc...
And no, I don't own a netbook, but I know it's at least better than an iPad

You have not tried a netbook, but you assume it is better? On what counts? My wife had a Sony netbook, it was crap, tiny keyboard, tiny interface on windows 7, everything about it was tiny. They keyboard on the iPad is bigger than on the vaio. The programs on the netbook ran slow. On the iPad everything is fast. You need to try netbook and then go try an iPad and come back here and tell us about it.

Don't apple charge 21% VAT cause they are registered in Ireland for sale in the UK? or is that just the App store?

I'm pretty sure that was the reason the price of apps didn't change with the VAT changes. I also seem to remember they only pay the 17.5%, that they should, back to HMRC and pocket the difference?

He could have provided the same answer without being a condescending p***k

That image is proof enough for me that Steve Jobs is indeed writing these emails!

Seriously though, I think these emails are fake and are a tool to generate news advertisement hits.

New Hampshire has Zero (0) sales tax - so the article should read that it ranges from "zero to ten percent". Don't prepetuate the myth that everyone has to pay sales tax.

Neb Okla said,
New Hampshire has Zero (0) sales tax - so the article should read that it ranges from "zero to ten percent". Don't prepetuate the myth that everyone has to pay sales tax.

Parts of Oklahoma currently have 11-13%

Neb Okla said,
New Hampshire has Zero (0) sales tax - so the article should read that it ranges from "zero to ten percent". Don't prepetuate the myth that everyone has to pay sales tax.

+1, Oregon has no sales tax either but they rape me every week with income taxes so I can feed the ILLEGAL ALIEN families with 19 obese kids who buy $300 of Soda and junk food on their food stamps and live in government-paid housing collecting unemployment and over crowding our public schools with kids whose biggest desire in life is to get high and join a gang to shoot street signs and tag my community buildings, all while I bust my butt just to stay above water.

Edited by SkinAddict, May 10 2010, 8:32pm :

vaximily said,

+1, Oregon has no sales tax either but they rape me every week with income taxes so I can feed the ILLEGAL ALIEN families with 19 obese kids who buy $300 of Soda and junk food on their food stamps and live in government-paid housing collecting unemployment and over crowding our public schools with kids whose biggest desire in life is to get high and join a gang to shoot street signs and tag my community buildings, all while I bust my butt just to stay above water.

Oregon sounds like a different country... And you've got a lot of pent up hate.

vaximily said,

+1, Oregon has no sales tax either but they rape me every week with income taxes so I can feed the ILLEGAL ALIEN families with 19 obese kids who buy $300 of Soda and junk food on their food stamps and live in government-paid housing collecting unemployment and over crowding our public schools with kids whose biggest desire in life is to get high and join a gang to shoot street signs and tag my community buildings, all while I bust my butt just to stay above water.

and I thought Steve was the bad guy here ... you have just outdone yourself, you've got the right attitude there, show the rest of the world how ignorant you can be, I feel bad people like you are the reason why north americans are frowned upon in some parts of the world ... for an immigrant based country you have shown the all american spirit!! way to go!! a-hole!!

Typical really...justify/make excuses to keep the costs up. Why are people not getting ****ed at the prices of other products? Also, doesnt justify the prices in the US.

Apple will continue to operate the same way until someone puts them in check...just like MS. The difference being that Apple users/drones are sooo much more loyal/brain washed than MS users ever was. There was a time I was ****ed at how MS was doing things...at least they can change.

thealexweb said,
No dice Steve Jobs, even taking in to account VAT and exchange rates all Apple hardware is still considerably more.

Agree, we have to pay UK VAT, Import Tax (?) & the Apple Tax. Steve Jobs for new Labour Party Leader?

thealexweb said,
No dice Steve Jobs, even taking in to account VAT and exchange rates all Apple hardware is still considerably more.

Good, go and get yourself a netbook like your buddies below. Lol

I'm sure when iPad allows printing it won't print to existing printers. Only new ones supporting a proprietary printer language "invented" by Apple.

opensuse said,
I'm sure when iPad allows printing it won't print to existing printers. Only new ones supporting a proprietary printer language "invented" by Apple.

Normal printers can't speak the magical language of unicorns and fairies like the IPAD does.

The IPAD is so magical us mortals can't understand what it is used for.

Edited by swanlee, May 10 2010, 4:57pm :

opensuse said,
I'm sure when iPad allows printing it won't print to existing printers. Only new ones supporting a proprietary printer language "invented" by Apple.
While I can appreciate the sentiment, I cannot agree because of Google's recent printing architecture. Apple no longer has an excuse.


Google Cloud Print: http://code.google.com/apis/cloudprint/docs/overview.html

Edited by pickypg, May 10 2010, 4:03pm : Spacing

pickypg said,
While I can appreciate the sentiment, I cannot agree because of Google's recent printing architecture. Apple no longer has an excuse.


Google Cloud Print: http://code.google.com/apis/cloudprint/docs/overview.html

Cloud printing is a complete failure. They're trying to get printer manufacturers to build in support for their cloud offerings (which won't happen much) and for all other existing printers you have to have it installed on a pc when the suppossed awesomeness will finally be available and hope it all works ok.

In the upcoming chrome os, there will be total failure because it has no print stack or drivers, so everything has to go through their cloud for printing.

Printing a page shouldn't require data going half way around the world and probably stored and indexed by google's advertising data mining servers to "serve" you better.

opensuse said,
I'm sure when iPad allows printing it won't print to existing printers. Only new ones supporting a proprietary printer language "invented" by Apple.

+1

opensuse said,
I'm sure when iPad allows printing it won't print to existing printers. Only new ones supporting a proprietary printer language "invented" by Apple.

Wow, outstanding guess on something we all do not know anything about yet.

I've worked with plenty of printers that only understand the magical language of unicorns and fairies. They usually cost less than an ink refill, come with 792MB of drivers, ONLY work with the operating systems listed on the box, and can't be shared because the drivers refuse to process anything that wasn't generated locally.

I'm sure the iPad will work just fine with any sane device that takes PostScript or PCL. They just have to make a pretty UI for it.

random_n said,
I've worked with plenty of printers that only understand the magical language of unicorns and fairies. They usually cost less than an ink refill, come with 792MB of drivers, ONLY work with the operating systems listed on the box, and can't be shared because the drivers refuse to process anything that wasn't generated locally.

I'm sure the iPad will work just fine with any sane device that takes PostScript or PCL. They just have to make a pretty UI for it.

Even if it didn't, would only take one developer writing an app that can do it anyway. It's not that hard.

Customer: Why are iPads so expensive?
Apple's all-purpose general response to any question: "Please educate yourself"


Can't imagine how Apple ever got their arrogant reputation.

C_Guy said,
Customer: Why are iPads so expensive?
Apple's all-purpose general response to any question: "Please educate yourself"


Can't imagine how Apple ever got their arrogant reputation.

Can't believe people follow such a douche who treats his customers as such.

C_Guy said,
Customer: Why are iPads so expensive?
Apple's all-purpose general response to any question: "Please educate yourself"


Can't imagine how Apple ever got their arrogant reputation.

Ask a stupid question you should get that response.. Why does the one with Tax cost more than the one without.. gee let me think.

I'm tired of being nice to people who can't think for themselves.

C_Guy said,
Customer: Why are iPads so expensive?
Apple's all-purpose general response to any question: "Please educate yourself"


Can't imagine how Apple ever got their arrogant reputation.

It is the standard Apple/Apple fanboy M.O. Disagree with them, you are stupid, illiterate, uneducated, lack reading comprehension, selectively ignore facts, or you just are a hater.

There is no room for people who simply disagree.

C_Guy said,
Customer: Why are iPads so expensive?
Apple's all-purpose general response to any question: "Please educate yourself"


Can't imagine how Apple ever got their arrogant reputation.

He's probably getting annoyed at how many emails he is getting. Let's not forget this is a guy who is a CEO of a multi billion dollar company. He's got enough to be getting on with without having to answer people's silly questions about price.

DomZ said,

He's probably getting annoyed at how many emails he is getting. Let's not forget this is a guy who is a CEO of a multi billion dollar company. He's got enough to be getting on with without having to answer people's silly questions about price.

Doesn't mean he has to be a dick about it. He could have just left off that part "Please educate yourself" from the response and it would have been completely fine. Instead he took the extra time to write those 3 words just to be arrogant.

jordan. said,

Doesn't mean he has to be a dick about it. He could have just left off that part "Please educate yourself" from the response and it would have been completely fine. Instead he took the extra time to write those 3 words just to be arrogant.

I would too, take the time to let the customer know how stupid they were. Stupid people are extremely annoying.

DomZ said,

He's probably getting annoyed at how many emails he is getting. Let's not forget this is a guy who is a CEO of a multi billion dollar company. He's got enough to be getting on with without having to answer people's silly questions about price.

CEOs don't normally respond to emails from individuals. The fact that he is really replying is already quite questionable for the authenticity of the reply mails, not to mention such arrogant ultrashort contents.

Kingv84 said,

I would too, take the time to let the customer know how stupid they were. Stupid people are extremely annoying.

But I thought all apple users were extremely well educated, and smart!

The Gunslinger said,

But I thought all apple users were extremely well educated, and smart!

I guess the ones emailing Steve Jobs, do not fall into your category.

Most of you don't seem to understand concept of customer service. If a customer asks a question, no matter how silly or obvious it seems to you, and you decide to answer it then you do so in a polite and helpful manner. Answering like Steve does (assuming its real) is just arrogant and rude, and were he just a sales rep in one of his stores would drive away a lot of customers and probably get fired very quickly.

Edited by .Vamp, May 11 2010, 12:58pm :

IMO current iPad sucks the same way like first iPhone with lame firmware 1.0 versus upcomming 4.0 which looks awesome. Same approach will be propably aplied also on iPad and in 2+ years it will be much better product...

Strike X said,
iPad is a joke and hype.

NetBook can do a lot more than iPad.

Laptop can do a lot more than a Netbook.

Desktop can do a lot more than a Laptop..

Any other pointless statements you'd like to have covered ?

Strike X said,
iPad is a joke and hype.

NetBook can do a lot more than iPad.


It's different type of product. It can't be compared together

Ryoken said,
Laptop can do a lot more than a Netbook.

Desktop can do a lot more than a Laptop..

Any other pointless statements you'd like to have covered ?

Laptop can do a lot more than a netbook for a price.
Desktop can do a lot more than a laptop sacrificing portability.

but Netbook can do a lot more than iPad for a lower price and more portable (you don't need to carry a keyboard).
or
a Ipod touch can do almost the same than ipad, and is cheaper and ultraportable.

Magallanes said,

Laptop can do a lot more than a netbook for a price.
Desktop can do a lot more than a laptop sacrificing portability.

but Netbook can do a lot more than iPad for a lower price and more portable (you don't need to carry a keyboard).
or
a Ipod touch can do almost the same than ipad, and is cheaper and ultraportable.


Yeah netbook can do more than a iPad sacrificing battery life, long boot time, and simple and snappy touch interface.

Magallanes said,
you don't need to carry a keyboard
And you don't need to carry one to use the iPad.

When will people realize that the iPad and netbooks aren't trying to do the same things well? If the iPad was meant to be a direct netbook competitor they would have put OS X on it. It's not however, its a device intended more or less for the consumption of media much more so than the creation of it.


If you want to do work on the device then get a netbook or a laptop, if you are only interested in watching videos, reading books, playing some light games and web browsing then an iPad is a good option and the lack of a keyboard could be seen as a plus. I mean..I can't see that many people wanting to use a netbook as an e-reader while in bed with an unnecessary keyboard hanging off the bottom.

Setnom said,
Nice image.

All I could think was how much it would suck if the cat left and the only way to use an iPad in bed would require scrunching up your knees. Yay for a form factor that ultimately leads to circulation problems and discomfort.

But that's why you buy a stand.

/more importantly, that looks like EXTREMELY uncomfortable typing posture--those fingers look awful

Joshie said,

All I could think was how much it would suck if the cat left and the only way to use an iPad in bed would require scrunching up your knees. Yay for a form factor that ultimately leads to circulation problems and discomfort.

But that's why you buy a stand.

/more importantly, that looks like EXTREMELY uncomfortable typing posture--those fingers look awful

Notice the cat is serving as a stand to remedy the situation,