Why installing Vista SP1 might fail via Windows Update

When you try to install Windows Vista SP1 via Windows Update you can get error: Windows Vista Service Pack 1 is not available for installation from Windows Update and is not offered by Automatic Updates.

To help ensure a positive update experience, Windows Update will temporarily not offer Windows Vista SP1 to systems that have the following device drivers. In some cases, these device drivers are problematic on Windows Vista-based computers when you update to Windows Vista SP1. By installing updated device drivers, you will resolve the issue and enable Windows Update to offer Windows Vista SP1.

Click read more to view a list of drivers that don't work well with Vista SP1:

Audio drivers

  • Realtek AC'97
    • For x86-based computers: Alcxwdm.sys - version 6.0.1.6242 or earlier
    • For x64-based computers: Alcwdm64.sys - version 6.0.1.6242 or earlier

    SigmaTel
    • For x86-based computers: Sthda.sys - version 5.10.5762.0 or earlier
    • For x64-based computers: Sthda64.sys - version 5.10.5762.0 or earlier

    SigmaTel
    • For x86-based computers: Stwrt.sys - version 6.10.5511.0 or earlier
    • For x64-based computers: Stwrt64.sys - version 6.10.5511.0 or earlier

    Creative Audigy
    • For x86-based and x64-based computers: Ctaud2k.sys - version 6.0.1.1242 or earlier
    • For x86-based computers: P17.sys – all versions (This was originally a Windows XP-based driver.)

    Conexant HD Audio
    • For x86-based computers: Chdart.sys - version 4.32.0.0 or earlier
    • For x64-based computers: Chdart64.sys - version 4.32.0.0 or earlier

Biometric (Fingerprint) Sensors
  • AuthenTec Fingerprint Sensor with the Atswpdrv.sys driver file – version 7.7.1.7 or earlier
  • UPEK Fingerprint Sensor with the Tcusb.sys driver file – version 1.9.2.99 or earlier

Display drivers
  • Intel Display
    • For x86-based computers: Igdkmd32.sys – versions between and including driver 7.14.10.1322 and 7.14.10.1403
    • For x64-based computers: Igdkmd64.sys – versions between and including driver 7.14.10.1322 and 7.14.10.1403

Other drivers
  • Texas Instruments Smart Card Controller with the GTIPCI21.sys driver file – version 1.0.1.19 or earlier
  • Sierra Wireless AirCard 580 with the Watcher.exe application – version 3.4.0.9 or earlier (This application is located in the AirCard 580 Program Files folder.)
  • Symantec software driver for Symantec Endpoint Protection and for Symantec Network Access Control clients
    • For x86-based computers: Wgx.sys – versions 11.0.1000.1091 or earlier
    • For x64-based computers: Wgx64.sys – versions 11.0.1000.1091 or earlier

Note Symantec is aware of this issue, and it is working on a solution. Symantec provides various update procedures. This includes their LiveUpdate service.

Please visit Microsoft Knowledge Base Article about this issue and find out what you can do about it.

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46 Comments

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There are more problems showing up daily, one of which seems to be with ungradable sigmatel drivers (company sold, new one discontinued support). See here for more on that.

I have realtek AC97 drivers on a machine that is older than my dual core laptop that has realtek HD drivers.
No problem with the former, but the laptop, I had to dl the drivers again to get the sound to work.
Everything works fine. as a matter of fact, if this is just a reliability and compatibility update, just wait til sp2. Both of my systems have sped up. More responsive with everything. In fact. Faster then my XPsp2.
I am very satisfied with this update.
just FYI.

Now here's a surprise. MS can't get SP1 right either, due to their lousy 3rd party driver support, or lack thereof, which is partially to blame for it being such a POS since the day it was released. Way to go MS!!

Waiting to see how bad they screw up SP3 for XP now!!

So I've got a regular Creative Audigy, running x64 Vista. If I run Creative's update utility, should I be able to see SP1 in Win Update? Because I don't.

As long as the machine can run Vista in the first place.
So far I have installed SP1 on 5 different machines with both AMD and Intel processors, varying amounts of RAM and varying age of video cards -- it has worked fine on all of them with no problems.
Call me lucky if you like - but this service pack does work.

Creative Audigy
For x86-based and x64-based computers: Ctaud2k.sys - version 6.0.1.1242 or earlier
For x86-based computers: P17.sys – all versions (This was originally a Windows XP-based driver.)

Installed Windows Vista SP1 with Standalone package, all works fine (Audigy 2 Platinum).

... I'm royally irritated because my copy of Vista DEACTIVATED after installing SP1. It won't reactivate online, and it wont work with the (annoying) automated phone system (why do I have to read the numbers aloud to a computer instead of punching them in on the phone? Does anyone else feel it demeaning to have to TALK to a computer?), so now I have to set aside time in my day to call in and defend myself against their foreign call rep as they make sure my computer is using a legal copy before they'll reactive MY computer....

Umm... You can, when she tells you to say the numbers just punch them in. She might tell you she can't activate it and you'll need to talk to a person, but there really cool and the whole process from when you call to when you hang up only takes about 8-10 min.

hang up only takes about 8-10 min.

Again, why am I having to call Microsoft and waste my time to defend myself from my computer being disabled?

(Raptor said @ #14.2)


Again, why am I having to call Microsoft and waste my time to defend myself from my computer being disabled?


Because they are the only one in the world that can reactivate your computer. Instead of talking to the people who can help, you have chosen to rant in a place where no one can do anything. Great decision-making.

Oh, and don't give me any of your BS about having to waste time and defend yourself. How is 8-10 minutes a waste when you can get your computer back and be able to get on your marry way of getting things done? And why do you have to "defend" yourself? You've got nothing to hide do you?

(Raptor said @ #14.2)

Again, why am I having to call Microsoft and waste my time to defend myself from my computer being disabled?

Raptor, I'm with you on this. I've reinstalled my computer a few times since I've had Retail Vista Ultimate due to hardware upgrades and every time I've had to call. I know that Microsoft specifically requires you to reactivate on major hardware changes, however, I almost find it insulting.

If I buy a $400 piece of software why should I be required to jump through hoops just to install it. Thank you pirates (not that I'm perfect on this front).

(Nave said @ #14.3)
Because they are the only one in the world that can reactivate your computer. Instead of talking to the people who can help, you have chosen to rant in a place where no one can do anything. Great decision-making.

It was 11:00 at night last night when I got the "reactivate message". I did not want to deal with it when as I was getting ready to go to bed. I posted this message in a discussion board talking about Vista SP1. I'm ranting in a discussion thread for discussing SP1, and finally, I posted this from work during my lunch break, where I am distinctly no where near my computer and the people who can fix it.


(Nave said @ #14.3)
Oh, and don't give me any of your BS about having to waste time and defend yourself. How is 8-10 minutes a waste when you can get your computer back and be able to get on your marry way of getting things done? And why do you have to "defend" yourself? You've got nothing to hide do you?

Your comment is nothing but troll bait with a nice logical fallacy at the end for good measure. I used the term "defending myself" because it is my experience from talking to coworkers that Microsoft will ask you at times why you are reinstalling the OS. Quite frankly, that's none of their business. I'm using it within the terms of the license agreement. That is all that matters. I should not have to dedicate ANY of my time to aiding Microsofts anti-piracy measures.

Again, my issue is, why has my entire operating system deactived due to installing a service pack? WGA is a failed antipiracy measure that in my experience only inconveniences legitimate users.

(Raptor said @ #14.5)

It was 11:00 at night last night when I got the "reactivate message". I did not want to deal with it when as I was getting ready to go to bed. I posted this message in a discussion board talking about Vista SP1. I'm ranting in a discussion thread for discussing SP1, and finally, I posted this from work during my lunch break, where I am distinctly no where near my computer and the people who can fix it.


Your comment is nothing but troll bait with a nice logical fallacy at the end for good measure. I used the term "defending myself" because it is my experience from talking to coworkers that Microsoft will ask you at times why you are reinstalling the OS. Quite frankly, that's none of their business. I'm using it within the terms of the license agreement. That is all that matters. I should not have to dedicate ANY of my time to aiding Microsofts anti-piracy measures.

Again, my issue is, why has my entire operating system deactived due to installing a service pack? WGA is a failed antipiracy measure that in my experience only inconveniences legitimate users.


Re-format your drive install Windows 3.1 and shut the **** up. That should take care of the problem.

This article forgot to mention another cause:
Cause 7
You used the third-party program vLite to configure the system, and you may have removed required system components that have to be available for Windows Vista SP1 to be installed.

(franzon said @ #13)
This article forgot to mention another cause:
Cause 7
You used the third-party program vLite to configure the system, and you may have removed required system components that have to be available for Windows Vista SP1 to be installed.

Why do they have to be available if no one wants them?

weird...I installed Vista SP1 and it works perfectly, but the list says that SP1 has problems with my SB audigy SE...?...the sound works fine and havent had any BSODs or any sort of problems...(btw i downloaded the 400meg SP1 installation)

Both my Vista PCs got affected by this. Problem is even the latest drivers for the affected hardware are still incompatible. I've contacted Dell about it (as my PC is a Dell) and they said they are currently testing drivers and will release updated drivers when necessary, I got no time frame on when this might happen other then it will. So I just gotta hang on a bit longer.

this is just silly, i want sp1 now not later, and now there are driver problems!

windows needs an advertising campaige similar to mac, mac know how to present themselves in they're website and commercials, window's website is terrible

they need to make ads, which make windows users think, gee i'm glad i run vista, because thats what i'd be thinking about mac after every mac ad...


i probably sound like a pile, but its true, everyone's buying products which sell an "image"

and windows isnt offering that.

(quirkatron said @ #9)
this is just silly, i want sp1 now not later, and now there are driver problems!

windows needs an advertising campaige similar to mac, mac know how to present themselves in they're website and commercials, window's website is terrible

they need to make ads, which make windows users think, gee i'm glad i run vista, because thats what i'd be thinking about mac after every mac ad...


i probably sound like a pile, but its true, everyone's buying products which sell an "image"

and windows isnt offering that.


1. The driver problems aren't MS' fault.
2. It would alienate a lot of the Windows community if MS ran ads like Apple.
3. Those who buy products because of an "image" are those that shout loudest.

(quirkatron said @ #9)
windows needs an advertising campaige similar to mac . . . . . . and windows isnt offering that.

They don't need to when they're already the most gigantic money-printing factory the world has yet seen!

(quirkatron said @ #9)
this is just silly, i want sp1 now not later, and now there are driver problems!

windows needs an advertising campaige similar to mac, mac know how to present themselves in they're website and commercials, window's website is terrible

they need to make ads, which make windows users think, gee i'm glad i run vista, because thats what i'd be thinking about mac after every mac ad...


i probably sound like a pile, but its true, everyone's buying products which sell an "image"

and windows isnt offering that.

Nice work - you've managed to confirm people's stereotypical views of Mac users.

"this is just silly, i want sp1 now not later"

Maybe you should stomp up and down 'til you get your way.
OR, you could follow the solution that is posted. That might work better.
OR start a completely unrelated rant about advertising.

"because thats what i'd be thinking about mac after every mac ad..."

Perhaps you should think for yourself, rather than rely on advertising to do it for you. The reason you don't think Windows has an "image" is because Windows users have more important things to do with their lives than show off their arrogance on television.

I downloaded the update directly instead of using Windows Update and it worked perfectly. No hang ups or error messages. I even have the Creative driver. Wonder what's up with that?

(bathisland said @ #5.1)
+ 1.

Though I think it now takes longer for applications to open :(.

Might just be my imagination.

But then maybe not.

Yes you may see that initially as the prefetch cache (or whatever it's called) is cleared during SP1 installation. As you use your PC over the next few hours or couple of days then that caching will be restored to what is now appropriate to your system and that apparent slow down will disappear.

(HawkMan said @ #2.1)
yeah, I've never had problems worse than this with device drivers on linux... oh wait...

stop trolling.

Apparently you haven't been using newer versions of Linux then. I have had no issues with any drivers for Ubuntu 7.10, even my wireless drivers installed just fine and picked my wireless up without any issues.

And I wouldn't consider him trolling either. He's stating his opinion on the OS, which is what comments are for. If he had come in here and started saying that "Vista sucks, Linux rules," well now that would be trolling.

Actually I have been using newer versions of linux. very new versions. and it's at least as plagued by bad drivers as any version of windows.

(HawkMan said @ #2.3)
Actually I have been using newer versions of linux. very new versions. and it's at least as plagued by bad drivers as any version of windows.
Sounds like the problem is between your keyboard and your chair ;). I don't have the newest of equipment in my home, but even my kids' machines are driver issues free with Ubuntu 7.1. Now, some of the boxes I installed Vista on? That's a different story. Hopefully the tykes in Redmond will hurry up and get their act together.

(HawkMan said @ #2.1)
yeah, I've never had problems worse than this with device drivers on linux...

...because you need to slipstream Nvidia raid drivers in Vista's installation if you want to install it on a RAID-0/1 partition.

Of course there's also a problem with linux drivers. I mean, something that can print directly into PostScript without needing any driver at all should be the devil's work.

Are you effing kidding me?

#1 - Blaming Microsoft for driver issues is retarded. It is not their responsibility to make drivers for ****ing third party devices.

#2 - Linux? Are you ****ing joking? I have a hard time getting drivers for linux. Sure, it maybe easier on some computers than others, but it's not easy for everyone. It's more easier to get drivers for a device in Windows in Linux. Hell, Windows Updates even tells you.

(tsupersonic said @ #2.6)
#2 - Linux? Are you ****ing joking? I have a hard time getting drivers for linux. Sure, it maybe easier on some computers than others, but it's not easy for everyone. It's more easier to get drivers for a device in Windows in Linux. Hell, Windows Updates even tells you.
In Ubuntu, the update manager downloads and installs all the drivers you need just like Windows Update.

If you are having issues with drivers today, the problem is most likely going to be user error.

(Hurmoth said @ #2.7)
In Ubuntu, the update manager downloads and installs all the drivers you need just like Windows Update.

If you are having issues with drivers today, the problem is most likely going to be user error.

yes I'm sure it's user error that causes a linux install to either lock up completeley, freeze the display or occasionally crash compeltely and fatally after a semi random amount of time if I just turn it on and just let it sit there. brand new install...

yeah, that must be it... especially since after a new driver recently.. guess what.. it stopped doing it..

I do have some experience in computer and have been paralell running y laptops with linux whenevr I had laptops and have been using it on a server for some time.

Linux is a lot better than it used to be, sure. but it's got ways to go yet. so coming into a thread complaining about bad writers in windows and basically saying other OS' don't have this problem don't hold water.

Bleh! You're all pathetic toys. -.- On every comment page this kind of discussion happens, it's like it was copy-pasted from article to article, and sometimes 'linux' is changed to 'mac'. *face-->palm*

(HawkMan said @ #2.3)
Actually I have been using newer versions of linux. very new versions. and it's at least as plagued by bad drivers as any version of windows.

Is XP and OS X plagued with as many driver problems as Vista? Can you honestly tell an XP user that they'll have fewer problems by switching to Vista?