Windows 8 Complaints app removed from Windows Store

A few weeks ago, a new and free Windows 8 app was approved by Microsoft to be published on the Windows Store. The app was titled Windows 8 Complaints and it was designed solely to allow people to write up their issues with Microsoft's latest PC operating system. According to the app's description:

Windows 8 Complaints app allows you to post your complaints and read/listen to the complaints of others. Whether you miss the start button or you don't like the color purple that they use, let it be known and listen to the thoughts of others to gain new ideas on why you don't like Windows 8.

The app's developer was simply listed on the Windows Store page as "Software Developer".  When the app first came to our attention earlier this month, we used the app's email contact info to ask for more information, but did not receive a response. We also contacted Microsoft's PR reps to find out how they felt about having a Windows 8 app published in the store that was designed just for people to criticize Windows 8. At that time, Microsoft's rep told us, "As long as the app follows certification policies, they get admitted to the Store."

Well, it seems that something has changed since then, because today we noticed that the Windows 8 Complaints app was no longer available for download from the Windows Store. The app's page has also been taken down, although a cached page is still available for viewing. We have emailed Microsoft to find out when the app was taken down and if Microsoft asked for its removal and, if so, why.

Report a problem with article
Previous Story

Kim Dotcom to hold Mega press event at his infamous mansion

Next Story

Mozilla's iPad web browser, 'Junior' rumored to launch in Q2 of 2013

68 Comments

Commenting is disabled on this article.

Admittedly this app allowed people to see others feedback; I don't believe Microsoft's feedback component allows this.

I can clear up a few angles of speculation for you. The developer unpublished the app from the store. Microsoft never asked for it to be taken down, and Microsoft did not take it down. It won't come back until new features are added, if ever. Something like the ability to respond to complaints or to provide support/training material in some form. While it was interesting to look at, at least 90% of the complaints were from folks who had no clue what they were talking about, straight up trolling or were not even valid but there were a couple gems. The software developer loves Windows 8. The Windows 8 complaints app had implemented more Windows 8 features than 90% of the apps in the store, check the features list if you like. I made the app to generate ad impressions, which it did, with a handful of sarcasm and a pinch of bad judgement. But later decided it was more harm than good in its current form. Microsoft is not an evil company like Apple and Google. You can see examples of this in that the OSx EULA that prevents people from running it as a VM on non-apple logo branded hardware without becoming a software pirate and every single other thing Apple does that constantly angles everything toward their own man purse. Yeah, I said man purse, ever see a woman on stage doing an Apple keynote or in executive suite? Or the pay to play nature of the Google shopping results list and countless other examples. Microsoft does it right so many times. Kudos to John Callaham for publishing an original article. Neowin - Where unprofessional journalism looks better, for real! I did not feel this topic was response worthy and I'd have preferred if you let the dead dog lie, so I did not reply to your info request. However after seeing your article posted then plagiarized by so many and some of the Gestapo censorship references I figure I'd give you this exclusive scoop... which will be summarily plagiarized too.

lol, Sounds like a good job. Neowin can confirm my identity through my registration details matching the support email, but there is likely nothing I could say or do that would convince you nor do I feel the need to try.

One must wonder why things like DirectX are 'closed source'. Microsoft do have a habit of locking development avenues down to their platform.

**** man all they changed was the darn start menu and ppl are having such a cow over it, they whinged when they added the darn thing in windows 95 as well get over it people

There is no confirmation in this article that Microsoft had anything to do with it. Not that it would surprise me, but do a little more homework before pointing the finger. Apps can be made unavailable on the Store either explicitly by the developer, or if the developer has had their certification revoked, cancelled, or put on hold. Since their contact info and company name was bogus, I imagine their account was put under review, and if they didn't enter correct contact info there will be no way for them to answer a challenge of authenticity.

Not really sure what the problem is for most people. I got Windows 8 from my wife as an Xmas gift and got round to installing it yesterday. I ran it as an upgrade rather than a clean install and it worked flawlessly. All my programs bar one (daemon tools) were compatible. All my settings and favourites are untouched. Splendid stuff. The only remnants are the windows.old folder which I'll get round to removing in a few days once I'm certain there are no nasty surprises waiting to jump out at me.

I only really use my PC for office, browsing and a bit of web design/photoshop work. As I live in the countryside I get a few megabit/sec from my net connection but only about 10GB usage allowance so no high powered gaming unfortunately. Everything feels fast and responsive even though my computer is a good few years old - core2duo, 2GB ram and even intel onboard graphics.

You spend most of your time on a normal desktop in your programs and folders just like before. If you do happen to dive out to the Start screen where you can have everything arranged as you please. I wasn't totally pleased with the complete "full screen" start screen so I installed Start8 and switched it to be about half the screen instead.

Small things like the Task Manager changes are nice. It feels like more an epic Windows 7 service pack to me rather than anything super revolutionary.

The only things I'm struggling with are the "hot corners" which are a bit fiddly on a mouse.

Edited by Sandor, Dec 28 2012, 11:08pm :

technikal said,
Not really sure what the problem is for most people. I got Windows 8 from my wife as an Xmas gift and got round to installing it yesterday.

The only things I'm struggling with are the "hot corners" which are a bit fiddly on a mouse.

the longer you use it the more issues you will find. Maybe you are blindsided by its new simplistic look, but that will wear off very quickly when you realise simplistic, means limited function, and compromise to try and make it work in the desktop environment.

dvb2000 said,
the longer you use it the more issues you will find. Maybe you are blindsided by its new simplistic look, but that will wear off very quickly when you realise simplistic, means limited function, and compromise to try and make it work in the desktop environment.
Actually Windows 8 brings more functionality with the new UI. I can point out several ways how the Start Screen is better than the Start Menu..

Is it that hard for you to believe that maybe there are people who actually don't have a problem with Windows 8.. Who's the real one blinded, the guy who's likes Windows 8, or the person who's trying to tell him it's bad without backing up any of your statements...

There's quite a few apps that should be removed. It's amazing how some dev's are even submitting apps that have slightly different functions from each other when they could've simply bundled it all in the same app. It's little things like that that are doing MS a huge disservice. Also, I swear half the apps are just twitter feeds. Seriously?

Really.. Have you even been in the Windows Store..

So, you're telling us that out of 35,000+ apps coded for Windows 8, about 17,500 apps are just twitter feeds.

If you're going to say something like that, at least try and back it up...

If you go into the Windows store and search for "fart" apps you'll find about 25 apps. On the iOS app store you'll find over 800+ apps.

Ever heard of exaggeration? Besides, not all 35,000+ apps are available in all regions.

To answer your question, yes, I have been in the Windows Store many times a week, if not every day.

Next time, try not to look like an ass.

Well someone else here did the same search in the Windows store and found the same amount of fart apps, so I don't think one's location really matters too much.

And you've made it sound like the Windows Store is the only app store that has lots of copycat apps. Have you even looked in Google Play or the iOS App Store..

And with 35,000 apps and growing I find it very hard to believe that you'd spend most (if not all) of your day going through the Windows store to find out that 17,500-or so apps are all *supposedly* Twitter feeds..

I'm actually not an ass, but when people like you write such weird comments (to say the least) like this, I stop and think to myself "did he/she really just write that?"

Yup. I spend every waking minute searching 18,000+ apps to count every Twitter feed app so I can write such comments just to annoy people like you. It's not like I have a job and bills to pay.

If it actually is MS that has removed the app, then what a scary future awaiting us Windows users. So, with Windows 9 or 10, when we have moved into the world formerly known as Metro, and the Desktop is no more, MS will have total control over what apps people can program and publish. No more freedom of speech, welcome 1994.

Fred77 said,
If it actually is MS that has removed the app, then what a scary future awaiting us Windows users. So, with Windows 9 or 10, when we have moved into the world formerly known as Metro, and the Desktop is no more, MS will have total control over what apps people can program and publish. No more freedom of speech, welcome 1994.

"1984".

it only took 30 minutes to fix all of windows 8 problems. i just reinstalled my back-up copy of windows 7. now i have an organized working operating system, unlike the scatterbrained windows 8 crap. which, by the way, reminds me of all the windows 8 fans comments. ive also had this (widows 8 64bit) on craigslist for 3 days at $10 and not one person asked about it.

theMike said,
it only took 30 minutes to fix all of windows 8 problems. i just reinstalled my back-up copy of windows 7. now i have an organized working operating system, unlike the scatterbrained windows 8 crap. which, by the way, reminds me of all the windows 8 fans comments. ive also had this (widows 8 64bit) on craigslist for 3 days at $10 and not one person asked about it.

Not surprising at all and pretty much reflects the general consensus of windows 8, most people wont even bother to pirate it let alone pay 10 bucks for it.

Order_66 said,
most people wont even bother to pirate it

the new measure for a successful app (or O/S in this case) - one worth pirating!

love it

wow, I like Windows 8 and I didn't know about this app, I think this app is a great idea! I have never seen such a organized repository of feedback before. That is nice!

The glare of the searchlight must be too bright. Or, maybe, the heat is getting a little much to handle. Either way, the half-baked Windows-8 OS deserves the criticism it is getting

They will always be the "bad guys" even if Microsoft went bust and some other cool company/product took over. Lets say Linux, then they to would become the bad guy and never be able to do right.

Thats just how the net works and people on it. Infact this happens in every day life also!

How oftern do you here good news on the TV or people talking about how grate things are on the net or off the net? I bet its a damn lot less than you hear the bad ****.

Truth and good things are not interesting.

They removed it because they have an inbuilt feedback app already and having all the feedback in one place is more easy to manage. They do listen to customers just some times the customers are just stupid and can't see past the next year.

If you are going to run a companys that wants to stay ahead of times then you don't listing to the customers because most of them will hate change and not have grate ideas.

If it was not for people not listing we would still have no mouse or GUI.

LOL. MS does not listen to feedback. Putting up forums, blogs and feedback forms doesn't mean the feedback is being listened to for the product. They will still decide everything internally. The last "open" feedback beta was Windows Vista whose beta cycle was year-long.

MsftGaurav said,
LOL. MS does not listen to feedback. Putting up forums, blogs and feedback forms doesn't mean the feedback is being listened to for the product. They will still decide everything internally. The last "open" feedback beta was Windows Vista whose beta cycle was year-long.

Vista's beta cycle was a year long because it was full of bugs that needed to be fixed. Many of which survived past beta, even though they were reported by myself any others throughout the tech beta program. Don't forget that by the time a product reaches the beta phase, the design is pretty much locked down and it's bug fixing only from then on.

Who knows why, who really cares? The main thing is MS need to start taking feedback about 8 so they can fix Blue. Nothing major is needed but they are clearly on the wrong path right now. There is no need to go back and return the start menu, too late for that. What they need to do is make the new start screen and metro apps as powerful and usable as the applications everyone liked (for a reason) in previous versions of Windows. Windows 7 apps got us by, we wanted more, not less when it came to 8.

They have 'started' taking feedback for a while now. If you have useful feedback, which I'm sure you do, just submit it to the official channels.

in this comments section:
A whole bunch of stupid speculation from commenters who don't have a clue.
For all you folks know the developer pulled the app themselves when they felt guilty for their own stupidity.

The app is useless and does not provide any real feedback for the Microsoft development team. They should have just called it "Windows 8 Official Troll App". I mean just look at the comments! My old printer that is only supported by XP *gasp* won't work with Windows 8! Are you serious? No way! Must we go through this everytime a new OS is released every 3 years? Why do people act like $100 printer cost $1000s and must use it 3-10 years later. Tech changes rapidly, get over it. If you can not afford to buy new hardware then why are you upgrading to the latest software that requires new hardware to to begin with? Tech companies are there to make...drum roll please...MONEY! Why would they waste time and resources to have old drivers written for old hardware when it is simply more effecient and beneficial to the consumer to have the latest tech. Please stop upgrading your OS if you can not upgrade your hardware so we do not have to hear the endless bitching.

DBrandUSA said,
The app is useless and does not provide any real feedback for the Microsoft development team. They should have just called it "Windows 8 Official Troll App".

And ??? What made Windows PC so great is its open nature. Remove that and you are one step away from becoming the next Apple.

NeoPogo said,
Because most people cannot afford a $100 printer every year or two.
True, but we have no idea what printer model that person had or when they bought it. The vendor could have been some off market one with shoddy support.

My HP C6280 printer is 5 years old (going on 6) and has been with me through WinXP, Vista, 7 and now 8 because of good support. I know that support is coming to an end and I know it won't be Microsoft's fault, it'll be HP who moved on and retired the product.

LaP said,

And ??? What made Windows PC so great is its open nature. Remove that and you are one step away from becoming the next Apple.


They can release virtually the same app outside of the Windows Store.

Deranged said,

They can release virtually the same app outside of the Windows Store.

Except then they'd have to provide their own download hosting, and update mechanism. Something Microsoft provide in return for that 30% (it was 30% wasn't it?).

Yes, Microsoft takes 30% of PAID app revenue on the first $25k of an app and then 20% after that. Not relevant on this app, it is not as clear what their cut is on Microsoft Advertising platform. I could put this app back in the Windows Store tomorrow if I wanted to, the only censorship at play here is self censorship. see my comment below.

TCLN Ryster said,

Except then they'd have to provide their own download hosting, and update mechanism. Something Microsoft provide in return for that 30% (it was 30% wasn't it?).


30% of free is still nothing.

So much for 'we will not make this a closed garden'.
Hello apple, my my sorry I mean microsoft, just I can't tell the difference between you these days.

n_K said,
So much for 'we will not make this a closed garden'.
Hello apple, my my sorry I mean microsoft, just I can't tell the difference between you these days.

the fail is strong with this one

So neither of you can back up what you're saying by providing any evidence that it breaches the windows app store terms and conditions thereby proving my point.
Thanks, and be sure to tell your local politician you want freedom of speach to be taken away from everyone too!

n_K said,
So neither of you can back up what you're saying by providing any evidence that it breaches the windows app store terms and conditions thereby proving my point.

You are accusing Microsoft are doing something wrong by removing the app, shouldn't it be YOU producing the evidence of how Microsoft went against it's own policies (if indeed it did)? Calling themselves "Software Developer" could be one reason, and it may have just been overlooked during initial certification.

Microsoft like Google wants to squish any negative and not take responsibility for crap, from what I have seen from using their products during the past 30 years ( - years for Google).

Not true. They have official channels for feedback/complaints and the resolve them appropriately. I've used the new Microsoft Community (formally Answers) and have gotten prompt responses and feedback from Support people all the time. Also, all their apps have feedback options, so this app shouldn't have been approved in the first place.

NeoPogo said,
Microsoft like Google wants to squish any negative and not take responsibility for crap, from what I have seen from using their products during the past 30 years ( - years for Google).

For our resident Apple fanatic, Apple is well known for removing posts from their support forums that do not portray Apple as their best. Search for -apple removes support forum posts- and you will find many complaints where posts about FCP, bad experiences getting their Mac repaired (can't have any one disputing that perfect support rating Apple claims) and more. All companies try to remove negative comments, on the radio this morning there was a commercial about a service to do it. But you see an opportunity to attack those you don't like while ignoring your favorite does it also, so you choose a selective list of companies.

funkydude said,
You're holding it wrong. Ring a bell?

Uh oh, prepare for he "Neos" to start complaining about that being a tired old joke and your really need to stop talking about that. In other words, they want to cover up a complaint.

This Neo uses Windows and Blackberry. You guys need to do research more before spewing doucheness remarks. Oh yea, I remember you all hate anyone who says anything bad about Microsoft or Google...

nohone said,

For our resident Apple fanatic, Apple is well known for removing posts from their support forums that do not portray Apple as their best. Search for -apple removes support forum posts- and you will find many complaints where posts about FCP, bad experiences getting their Mac repaired (can't have any one disputing that perfect support rating Apple claims) and more. All companies try to remove negative comments, on the radio this morning there was a commercial about a service to do it. But you see an opportunity to attack those you don't like while ignoring your favorite does it also, so you choose a selective list of companies.

NeoPogo said,
This Neo uses Windows and Blackberry. You guys need to do research more before spewing doucheness remarks. Oh yea, I remember you all hate anyone who says anything bad about Microsoft or Google...

That's funny, because every post or comment that does not post Apple in the best of light, you are jumping in and attacking the poster/commentor. But say something positive about a non-Apple product, and you attack that person with the same vigor you attack over non-positive Apple comments.

For example, Mark Cuban switches to WP8, you: "Mark who?"
Microsoft gives out prizes to people buying a Surface, and you attack Microsoft because they need to pay people to buy a Surface.
You claim that you are returning a Win8 tablet because Microsoft is, in your own words "Sinking fast" and everybody should just get an iPad Mini instead because it will "last for years" and is "of superior quality"
And of course, you lobbing personal attacks at me simply for stating that I am using my iPad less because my Surface works better for me.

in fact, looking through your posts, every one of them are either attacking Microsoft, defending Apple, attacking other commentors, or whining because people are being mean to you. But everyone else are the haters.

You can't even address what I wrote - that Apple does the very things that you are complaining about without going on the attack.

nohone said,

That's funny, because every post or comment that does not post Apple in the best of light, you are jumping in and attacking the poster/commentor. But say something positive about a non-Apple product, and you attack that person with the same vigor you attack over non-positive Apple comments.

For example, Mark Cuban switches to WP8, you: "Mark who?"
Microsoft gives out prizes to people buying a Surface, and you attack Microsoft because they need to pay people to buy a Surface.
You claim that you are returning a Win8 tablet because Microsoft is, in your own words "Sinking fast" and everybody should just get an iPad Mini instead because it will "last for years" and is "of superior quality"
And of course, you lobbing personal attacks at me simply for stating that I am using my iPad less because my Surface works better for me.

in fact, looking through your posts, every one of them are either attacking Microsoft, defending Apple, attacking other commentors, or whining because people are being mean to you. But everyone else are the haters.

You can't even address what I wrote - that Apple does the very things that you are complaining about without going on the attack.

Take a look folks. That is an example of someone getting OWNED.

more like its sad to see people incapable of learning something new. heres a lesson: the world is under constant change, accept it, and you will be happier than you were to begin with.

More like it's sad to see people are incapable of understand that people don't have to agree with your opinion, and if we don't like it, we'll speak out to try to get it changed. Get over yourself. I think Windows 8 is mostly a steaming pile of ****, and I work in an industry where it affects me so I'll be as vocal about not liking it as I damn well please. Being that it's far from a small number of people criticizing Microsoft's decisions, there's plenty of opportunity to make our voice heard and it will affect how future versions of Windows are developed, even if it's not in a literal sense like a start menu coming back.

AJerman said,
More like it's sad to see people are incapable of understand that people don't have to agree with your opinion, and if we don't like it, we'll speak out to try to get it changed. Get over yourself. I think Windows 8 is mostly a steaming pile of ****, and I work in an industry where it affects me so I'll be as vocal about not liking it as I damn well please. Being that it's far from a small number of people criticizing Microsoft's decisions, there's plenty of opportunity to make our voice heard and it will affect how future versions of Windows are developed, even if it's not in a literal sense like a start menu coming back.

You really think MS is going to listen to you let alone anyone else who has complained? If that's true, I can sell you some ocean-front property here in Minnesota. Lol!

Many people complained about Windows and software directions as far back as 3.1 and I can't recall a time when something drastically was changed except maybe for the firewall fiasco in XP. Face it, this is here to stay; it works and it works well. I'd like to know how negatively it affects you in your indistry because as a Sys Admin, it doesn't change much in terms of functionality in mine. .

AJerman said,
More like it's sad to see people are incapable of understand that people don't have to agree with your opinion, and if we don't like it, we'll speak out to try to get it changed. Get over yourself. I think Windows 8 is mostly a steaming pile of ****, and I work in an industry where it affects me so I'll be as vocal about not liking it as I damn well please. Being that it's far from a small number of people criticizing Microsoft's decisions, there's plenty of opportunity to make our voice heard and it will affect how future versions of Windows are developed, even if it's not in a literal sense like a start menu coming back.

Actually given the number of Windows users in the world, it really is a small number of people. Also I might suggest you take your own advice and get over yourself as well, as you're doing exactly the same thing you were yelling at someone for doing.

I would think that they want users to use the Official Feeback App so at least the complaints can be addressed in a future Upgrade

love it - were they the top complaints?

I had to buy a new printer
My old drivers won't run
Side by Side multitasking doesn't work
There are no apps
How do I shut this thing down?
the green start screen is driving me crazy
You can't close apps
I don't like the new Metro-style start screen
Multiscreen support is weird
Where is the stiched leather backgrounds
Why are there no gradients
Nobody wants touch in the enterprise
This is like AOL circa 2001
y u no have start button

Microsoft has heard the same complaints from experts, people who saw W8 before the world even knew it existed, and it ignored them.

For the first time in 30 years, Microsoft ignored their feedback entirely.

I wonder if there's a connection?

/s

To me it feels like there have been nothing but complaints about Windows 8 since it was launched. It doesn't matter whether or not there is a complaints application to be quite honest, people are still going to find an outlet.

Here's some of the better rants on windows 8 I found:

http://www.technologyreview.co...-getting-used-to-windows-8/

http://www.geek.com/articles/c...u-hate-we-disagree-2012127/

http://complaintreviews.com/mi...view-bad-operating-systems/

http://www.examiner.com/articl...ontinues-to-frustrate-users