Windows Phone marketplace is down [Update] Service restored

For users of Windows Phone, it has been a bumpy ride of updates, delays, and now the Marketplace is down. Users from across the globe have been reporting issues with the service and are saying that they can not install applications or update existing applications. It should be noted that some users are saying they can browse the service but the issue remains with downloading or updating applications.

It is being reported that the service has been down for several hours according to WMpoweruser and that users are being prompted with “Can’t get this information at the moment.  Check again in a little while.” when attempting to install a new application.

At this time, Microsoft has not commented on the matter but Neowin has reached out for a comment on the situation.

This bit of news is another blow to Microsoft's image on the mobile platform, they first faced woes with NoDO and now are having to deal with a a marketplace that is currently offline. If you are a WP7 user, let us know if you are having any issues in the comments.

[Update] Microsoft has provided Neowin with the following comment:

“We have received reports that customers are having problems accessing Windows Phone Marketplace.  We are investigating these reports and will provide an update when we have more to share” – Microsoft Spokesperson

We will continue to update this story as Microsoft works to root cause the issue and provide an update on the status of the service. Microsoft has also made a small post on their Windows Phone Blog that states they are aware of the issue and are investigating the cause.

[Update 2]

Our readers are now reporting that the service is back up. While we cant confirm that service is restored for all users, it appears that Microsoft has at least partially (if not completely) fixed the situation.

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53 Comments

Commenting is disabled on this article.

To be fair, the iTunes App Store was down at the end of March. Didn't really affect me, I don't need access to it 24/7. Only updates and the occasional app download. Nbd...move on. Give MS a break.

The Marketplace service being unavailable for a couple hours is a far cry from "delays, now this, what a bumpy ride!" Sounds like you're trying to take shots there.

Relax. Just report.

P.S. post-Nodo Focus, couldn't stream Zune Pass music earler today, but otherwise no problem

alexalex said,
So, Microsoft has hard coded WP7 versions (like many web sites/apps do with IE) into Marketplace ?

I imagine it has to do some version checking, and perhaps this was screwed up during a minor update to the marketplace to fix a bug or something.

Why oh Why are people so intent on pulling down this device and its OS?
Oh that's right, it must be Micorosft as they somehow only release s**t and every other manufacturer/vendor is far superior in every other way... Err, no.

Moderators, it's about time that some vetting was done before releasing this BS!

And that's right, although I haven't sent many posts, I have been a member of this forum for a few years and have seen the quality fall off the edge of the cliff.

kilimax said,
Why oh Why are people so intent on pulling down this device and its OS?
Oh that's right, it must be Micorosft as they somehow only release s**t and every other manufacturer/vendor is far superior in every other way... Err, no.

Moderators, it's about time that some vetting was done before releasing this BS!

And that's right, although I haven't sent many posts, I have been a member of this forum for a few years and have seen the quality fall off the edge of the cliff.

+1

An update is slowed by carriers and it's Microsoft's woes?

This is written like neither apple nor google nor RIM have ever had issues with certain phones accessing their marketplaces. Give me a break.

Routerbad said,
An update is slowed by carriers and it's Microsoft's woes?

This is written like neither apple nor google nor RIM have ever had issues with certain phones accessing their marketplaces. Give me a break.

+1, like it's never going to be fixed...

KavazovAngel said,
It could be just regular maintenance.

We would have been informed if it was routine maintenance.

Also the whole marketplace would be down, as it is I can still browse the marketplace just not install and update apps or purchase music.

I think the article is a bit harsh... it's one thing to report it, but to talk down on them without knowing the actual details and mentioning all the non-related issues like past updates is unnessary.

Also, it's not like Apple's Marketplace hasn't gone down many times before... these kinda things happen.

j2006 said,
I think the article is a bit harsh... it's one thing to report it, but to talk down on them without knowing the actual details and mentioning all the non-related issues like past updates is unnessary.

Also, it's not like Apple's Marketplace hasn't gone down many times before... these kinda things happen.

+1 agreed, Windows Phone 7 is a great OS and it's not like you can't use the device while the marketplace is down!!!!

I'm also having this issue. I can browse the marketplace but can't install or update any apps.

I can still sign into the Zune software though.

Apple AppStore was down with message about maintenance as well. Yesterday or two days ago don't remember exactly.

coth said,
Apple AppStore was down with message about maintenance as well. Yesterday or two days ago don't remember exactly.

AppStore was down to update the new iMACs. Do you think that is the reason why Microsoft's Marketplace is down too ?

alexalex said,

AppStore was down to update the new iMACs. Do you think that is the reason why Microsoft's Marketplace is down too ?

Why would the AppStore be down for the new iMacs? Can I download one of those now?

Sraf said,

Why would the AppStore be down for the new iMacs? Can I download one of those now?

I've often wondered about Apple's website structure. I know no other company that has to take down a website to add a new product to it...

M_Lyons10 said,

I've often wondered about Apple's website structure. I know no other company that has to take down a website to add a new product to it...

I am quite certain that they do not have to take down the store, and that they do it simply because they have realized that many people out there make a huge noise about the store being down. People know that there is a new product coming, and they shout it out loud to all of the internet.

TL;DR: Marketing, Apple is a master of it

Here in the Netherlands, it works but extremely slow... Using HTC HD7... Hope it will be fixed soon. (updating apps however doesn't work)

But please, why allways that overblown those few issues about Windows 7 in every, every post. It's a fine product.

"This bit of news is another blow to Microsoft's image on the mobile platform, they first faced woes with NoDO and now are having to deal with a a marketplace that is currently offline."

I find that really hard to get. What blows exactly? My Optimus 7 hasn't been affected by any blows.

KavazovAngel said,
"This bit of news is another blow to Microsoft's image on the mobile platform, they first faced woes with NoDO and now are having to deal with a a marketplace that is currently offline."

I find that really hard to get. What blows exactly? My Optimus 7 hasn't been affected by any blows.

It's like that here at Neowin. Every little hiccup is "a blow" to anything Windows Phone 7.

SiLeNtDeAtH said,
It's like that here at Neowin. Every little hiccup is "a blow" to anything Windows Phone 7.
I was thinking the same. I don't get why people say, like the article author wrote, that minor issues like this (at least I do expect some things like this from any company or product) are a "blow" or a "bumpy ride" for a product or company.

Besides the NoDo update delays (which the average user didn't know or cared about) and the lack of a truly official Windows Live Messenger app from Microsoft, Windows Phone is as good as it gets with no "bumps" so far for me.

Also, saying that "now they have to deal with a marketplace that is currently offile" is sensationalist. Of course they have to deal with the issue to bring it back online to those are having problems accessing it. Is nor a large or long running problem they are "having to deal with".

SiLeNtDeAtH said,
It's like that here at Neowin. Every little hiccup is "a blow" to anything Windows Phone 7.

+1 Not like the service was down for 2 weeks like PSN or anything... I just don't understand how Neowin tries to sensationalize every minor thing WP7 related...

xchaser said,
My Zune Software is able to let me login again. I was able to update my podcast without logging in too.

Podcasts don't come from the Microsoft servers, they come from whomever makes the podcast

I have Zune pass and have been able to download music on the Zune Desktop software, not able to download applications or music on the phone though. - HTC HD7 Unbranded & Developer Unlocked.

Samsung Focus with NoDo working fine here in that i can log into the market. I just tried playing a sample from one of the albums and got zilch. Logs into Zune (PC software) and play a song and that plans but i can't play nothing from my phone.

articuno1au said,
The marketplace is up for me in Australia..

Perhaps a localised issue?

Can you download or update apps?

Down in the US on my Samsung Focus with NoDo. According to wmpoweruser, it only affects phones on NoDo and higher. It also affects Zune Pass users.

It's fine here in the UK ? Edit, I can't download or update the apps but browsing is fine. The message shows up very fast so it's not a connection issue from the looks of it.

Gaffney said,
It's fine here in the UK ? Edit, I can't download or update the apps but browsing is fine. The message shows up very fast so it's not a connection issue from the looks of it.

Yeah same here, can browse fine but no updating or downloading at the moment.