Windows Phone users suffering lock screen lag even after uninstalling beta app

Microsoft got the weekend off to a great start for Windows Phone users, with the release of the Live Lock Screen app that it first previewed way back in April at its BUILD conference. The app has been released initially as a beta, so all the usual caveats apply regarding bugs and reliability. 

Indeed, given that it is a beta, it would be unfair to judge it too harshly at this stage - and it's worth noting that the app is still enjoying good ratings on the Windows Phone Store. Nonetheless, there is no escaping the fact that the app is far from perfect at the moment, with limited features and laggy performance on some devices. This has prompted some to uninstall the app already, although many hope to reinstall it when some of these issues have been addressed. 

But some users have reported continuing lock screen performance issues, even after they've uninstalled the Live Lock Screen Beta app. The main issue is that, after removing the app, the standard lock screen suffers from considerable lag when waking the device from standby/sleep, showing a 'resuming' screen for several seconds after the display is switched on before the proper lock screen appears, as in the example video below. 

It must be stressed that the issue does not affect all users or devices, and even on those whose devices have been affected, the actual impact can vary. Some have reported that the 'resuming' screen pops up for barely a couple of seconds; for others, the delay may last as long as seven or eight seconds. In some cases, the issue does not occur every time the display is switched on; indeed, on two devices - the Lumia 930 and Lumia 1520 - we observed that the delay only happened after the handset had been on standby for at least 5-10 minutes. 

But if you've been experiencing this issue, don't panic - help is at hand! The most reliable solution that we've encountered was published by WPCentral, and while it sounds unlikely, it really does work. All you need to do is enable and then disable Kid's Corner (via Settings > Kid's Corner).

When you attempt to do so, you'll get a pop-up directing you to turn off the Live Lock Screen app (yes, even though it's uninstalled) in order to be able to use Kid's Corner. Tap the 'turn off' button, and you should find that the lag has magically disappeared from your Start screen. You can then turn Kid's Corner back off once you're done. 

An alternative solution, posted on Reddit, is to go to the standard lock screen settings (Settings > Lock Screen) and then switch to a different 'Background' option - e.g. if your usual lock screen setting is a static background photo, choose 'Bing' instead - and then revert back to your normal choice. 

We're confident that the Live Lock Screen app will get much better over time, especially as more designs become available, and the overall performance improves. For now, things are a little choppy - but that's always a possibility when installing beta software. Nonetheless, we look forward to seeing how things develop in future releases. 

Have you had any problems with Live Lock Screen Beta so far? Have you experienced the same lag after uninstalling it? Did the suggestions above resolve the issue? Or has it all been working well for you so far? Be sure to share your experiences in the comments below! 

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Th app fix was working for me until I charged my phone. After it switched to charge mode I got the lag again. Looks like I am stuck with it until they fix the bugs.

For Nadella to approve this shows what kind of CEO he is; Steve Jobs paid attention to every detail (was involved in R&D to retail store design), while Nadella seems to be more of a general 'manager' (have yet to observe any 'cool must-have product' factor).

Nadella is a beta-leader for Microsoft, he lacks a backbone! If this was up to Sinofsky, we would have more success stories like Windows 7.

68k said,
For Nadella to approve this shows what kind of CEO he is; Steve Jobs paid attention to every detail (was involved in R&D to retail store design), while Nadella seems to be more of a general 'manager' (have yet to observe any 'cool must-have product' factor).

*cough* IOS maps *cough*

edit: or had he already passed away when that abomination was released? I forgot

I am amazed at how little criticism Joe Belfiore has recieved. Who is he? Where did he come from? I think WP is not being run properly, but Joe is the cute little hippie. Just look at him. Is he trying to create a great phone os, or is he just trying to pick up chicks? Girls love Italians- I get it.

It seems I am in the minority of folk that don't really have a problem with this app. Over on wpcentral there are people ready to 'switch to android or ios' because they have such a problem with it...

ngc891 said,
It seems I am in the minority of folk that don't really have a problem with this app. Over on wpcentral there are people ready to 'switch to android or ios' because they have such a problem with it...

Because Microsoft has taken forever with some of this stuff, and have little to show for it. All that teasing Joe B. has done with this app, and Microsoft/Nokia have next to nothing for it. It's an Alpha build they passed off as a beta.

Instagram was another kerfluffle that also has little to show for. Months after it's "beta" release, again, nothing has come for it.

Xbox Music/Video/Whatever else they have this week is another red headed stepchild, and Microsoft refuses to do anything about it. Again more teasing by Joe B, and nothing to show for it.

Dot Matrix said,

Because Microsoft has taken forever with some of this stuff, and have little to show for it. All that teasing Joe B. has done with this app, and Microsoft/Nokia have next to nothing for it. It's an Alpha build they passed off as a beta.

Instagram was another kerfluffle that also has little to show for. Months after it's "beta" release, again, nothing has come for it.

Xbox Music/Video/Whatever else they have this week is another red headed stepchild, and Microsoft refuses to do anything about it. Again more teasing by Joe B, and nothing to show for it.


Sad but true.....

The idea behind the application is awesome. But since it lacks support for notifications and customization have I uninstalled the application

It's a beta after all.. ;)

It also kills Kid's Corner, which may be significant for some users.

I don't think I'll be downloading this at all any time soon.

sad a 3rd party vendor has to make a lock screen for security. MSFT could have mae one akin to the start screen at login.

I heard that at the start of the first PC's, jobs and that other fella that, PC security wasn't even a thought. the problem today is that, this fact is biting us all in the butt now and companies rush to create some forms of security apps. I heard about this circa late 1990's? maybe earlier?

chrisj1968 said,
sad a 3rd party vendor has to make a lock screen for security. MSFT could have mae one akin to the start screen at login.

I heard that at the start of the first PC's, jobs and that other fella that, PC security wasn't even a thought. the problem today is that, this fact is biting us all in the butt now and companies rush to create some forms of security apps. I heard about this circa late 1990's? maybe earlier?

What?

Dot Matrix said,

What?

Exactly, Dot! WP does have passcode security options, just like Android and iOS, as standard, so I too was a little confused by his comment!

chrisj1968 said,
sad a 3rd party vendor has to make a lock screen for security. MSFT could have mae one akin to the start screen at login.

I heard that at the start of the first PC's, jobs and that other fella that, PC security wasn't even a thought. the problem today is that, this fact is biting us all in the butt now and companies rush to create some forms of security apps. I heard about this circa late 1990's? maybe earlier?

Holy rambling nonesense batman!

I still do not see what the big deal with this... I would rather see MS offering, actually offering back, the ability to show more than one appointment in the lock screen.

Really disappointed with this. Removed from my 920 after 2 minutes of use. Had the bug with lock screen lag - Kid's Corner fix worked for me.

TO RESOLVE THE ISSUE:
1. Uninstall the app (you can actually skip this step if you want)
2. Go to Settings > Lock Screen
3. In the drop down, select an app (not Photo)
4. After enabling an app's live lock screen, go back to the Settings and select Photo.
5. Lock screen will be back to normal.

What personally worries me about this problem is that it prooves that even if you remove apps, it can potentially leave trash behind.

Farchord said,
What personally worries me about this problem is that it prooves that even if you remove apps, it can potentially leave trash behind.

Most other apps don't have this level of access to the OS. Considering this is a MS app, I'm sure they're accessing more in the OS than other developers are capable of accessing.

Yeah, and if you look, you'll notice that the Live Lock Screen app isn't even in the list of lockscreen apps if you tap the drop down. It stays on photo, even when you've turned the live lock screens on. It's interesting...

Farchord said,
What personally worries me about this problem is that it prooves that even if you remove apps, it can potentially leave trash behind.

there is this app called Storage Cleaner, its a bit slow, but discovers 400MB - 2GB of useless space that can be freed up and make the phone faster

on my phone it takes about 5 - 10 minutes to uncover the junk and then i press delete and boom! i have more space to fill in with junk!

Mulsivaas said,
Yeah, and if you look, you'll notice that the Live Lock Screen app isn't even in the list of lockscreen apps if you tap the drop down. It stays on photo, even when you've turned the live lock screens on. It's interesting...

My guess is that it somehow modifies the photo lock screen. Because you still get the theme from the app even if you set a different photo background from the regular settings.

What I never checked was if the app theme is still applied if you choose the lock screen from an app. Did anyone else try that?

Farchord said,
What personally worries me about this problem is that it prooves that even if you remove apps, it can potentially leave trash behind.

My guess is that it gets "queued" for removal, and once the app isn't in use anymore (when you disable its lock screen by choosing a different one) it gets removed.

I uninstalled the app as well, was using the rotating Bing wallpapers prior, now its stuck on one Bing image and won't rotate daily

I just switched my lockscreen back to normal (Settings > Lockscreen > selected what I had previously) and it seems to work fine on my 920. Didn't uninstall the app.

I can vouch for the Kid's Corner fix. Worked on my 920.


I had the app installed for all of 5 minutes. All this hype with it, and it doesn't even do much. None of the designs catch my eye, and those God-awful fonts *cough* serif *cough* really distract from the "digital design" of the OS. The only design I somewhat liked was the circular clock, but once I saw it rotates the wallpaper with it in an ugly fashion, off it went.

Edited by Dot Matrix, Jul 27 2014, 4:28pm :

I didn't like the circular clock, but I did love the one you see to the right in the picture in this article. Also, having serifs on the day/date works well for that design IMO. I also liked the one that looked similar to the default, but with larger text covering the full width.

The only reason I uninstalled is that it just shows a star for notifications from third-party apps. But I'll install it again once that is fixed.