AT&T sets the record straight with Verizon

AT&T released a statement today about the recent Verizon attack ads, discussing the situation and clearing up the misleading and false rumors about the company. In the press release issued by AT&T, the company attempts to clean up anything that customers might find misleading.

The AT&T press release states the facts with their current network and services, comparing their customer coverage numbers with Verizon.

AT&T's claims that their wireless data covers 303 million people in the U.S. (97% of the population). They further broke down the numbers into 3G, EDGE and GPRS coverage.

AT&T's network is said to cover 233 million people (75% of the population) with 3G, claiming that it is the nation's fastest, 301 million people (96% of the population) with their EDGE network, and GPRS covers 303 million people (97% of the population), which allows for basic talk, text, email and access to basic websites.

In AT&T's press release, they mention that they are the #1 network for smartphones, having twice as many smartphone customers as Verizon does. AT&T mentions that the reasons for having the #1 network for smartphones is that they have the most popular smartphones, more wireless applications, offering over 100,000 apps. They also mention that customers prefer their network for smartphones is because they can multitask with their devices, allowing talk and surf at the same time, with the fastest 3G in the nation.

However, customers of AT&T appear to disagree with them, rating AT&T as one of the worst carriers in the U.S. and when AT&T admitted that they were facing network difficulties, it was becuase customers were using too much data for the network to handle.

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I don't even care about 3G so much as I do about having a cell signal. When I used to live and work in the US I had a verizon phone and it worked everywhere... people would give me strange looks when my phone would ring and they had no signal. Now I see why. When I am visiting in the US I have a GSM phone so I am limited to ATT/T-Mobile neither carrier has a tower in this area... and it sucks.

I have to drive about 15 minutes from here to get a signal. Needless to say. I will be glad to be back in the middle east. 3.5G in the middle of the desert. ATT should be ashamed that a rural area would not have a single GSM tower...

Maybe another issue is ATT profit margins are shrinking. I'm guessing they had to offer apple a pretty sweet deal to secure the exclusive carrier contract. So now they're faced with big expansion and upgrade costs, combined with lower profits. Their management and marketing people are seriously incompetent as well, making a bad situation worse. Personally, I hope they go down, I'm sick and tired of companies screwing over the public. The damned phones should all be unlocked to work on any network. period.

no one seems to notice that AT&T says they cover 300,000,000 people. Sure they may have service available to those 300 million people, but I can only assume their actual userbase is considerable smaller.

Well those Verizon commercials are complete BS where they claim that AT&T has coverage in about 5% of the country (picture portrayals).

Escalade_GT said,
Well those Verizon commercials are complete BS where they claim that AT&T has coverage in about 5% of the country (picture portrayals).

No, they specifically claim their 3G is significantly lower. It even says in big letters on the bottom of the map. It's a map that compares 3G to 3G, something that should be important to most iPhone users.

Escalade_GT said,
Well those Verizon commercials are complete BS where they claim that AT&T has coverage in about 5% of the country (picture portrayals).

Well, if you did pay attention to that commercial, you would see that it is 3G coverage... Which is far from good. It isn't inaccurate at all...

So it's true then that 5% of the country has AT&T 3G coverage?...

I know that AT&T isn't great, but Verizon's claims are clearly BS based on common sense alone.

I have better data and call coverage with ATT than Verizon here in central Ohio, can't speak for the rest of the world obviously but my experiences with ATT are nothing but positive.

bob_c_b said,
I have better data and call coverage with ATT than Verizon here in central Ohio, can't speak for the rest of the world obviously but my experiences with ATT are nothing but positive.

Could not agree more I have never had a problem with AT&T. Plus most every body I call is on AT&T home or cell so I use almost no minutes every even though I am on my cell a great deal throughout the day. In a given month I might use 50 minutes! Oh and I have never had a dropped call due to the network period!

Too funny

Verizon states 3G coverage (not to be confused with normal cell phone coverage) is much greater then AT&T.
If the buzz the industry creates confusion like buzz words of "3G", "4G", etc, then that's the industries fault.

Blasius said,
This is an update to the original story. If you search our archives you'll find the previous article. ATT released a statement today, which is what we are reporting on.

Nope, this exact press release was posted to AT&T's website back in November. There was no statement released today... I'm not sure where you're getting that information.

http://www.engadget.com/2009/11/12/atandt-...agging-about-e/

Google also has the press release archived with a date of December 5:
http://74.125.95.132/search?q=cache:C5vbKB...lient=firefox-a

I apologize for that, the source I got it from, GeekSmack via Neowin Forums were both posted today.

The actual press release does not mention a day, and judging from the posting times, I assumed it was released today. I do not have an exact date the press release was posted, but I will attempt to find out.

Coverage isn't their problem, and really isn't what Verizon should even be attacking them over.

Coverage that WORKS is where they can hit AT&T hard. I dropped AT&T because they kept dropping my calls, failing to make or receive calls, and having unresponsive or unavailable data services. So far Verizon has been a world of difference in that regard.

They are smart to point out their advantages though (able to use voice and data simultaneously... I'm amazed Verizon doesn't have this, I thought EVDO could do it?).

It's a limitation of EVDO, and specs aren't changed after being finalized. Verizon's moving to LTE for data next year, so that limitation may start to go away by then.

Brandon Live said,
Coverage isn't their problem, and really isn't what Verizon should even be attacking them over.

Coverage that WORKS is where they can hit AT&T hard. I dropped AT&T because they kept dropping my calls, failing to make or receive calls, and having unresponsive or unavailable data services. So far Verizon has been a world of difference in that regard.

They are smart to point out their advantages though (able to use voice and data simultaneously... I'm amazed Verizon doesn't have this, I thought EVDO could do it?).


I live in a town that is 3G covered by AT&T and yet you can barely find 3G coverage anywhere in town... AT&T has 7 towers around me and their coverage sucks.... verizon in the same area has the same number of towers (i think they share the same towers actually) and their service is great... but yets dropped calls on AT&T is a HUGE problem... but their coverage with 3G is horrible though if you go outside a metro area.... at least with verizon I have 3G coverage in a lot more places around me...

and for the voice and data thing, I am confused on that also because we have Symbol devices that are EDVO / CDMA and they do voice and data at the same time and they are running through Verizon....

They're playing with numbers again. They claim they cover 75% of the population with 3G (and they may), but they still cover significantly less actual area than Verizon, which is nothing more than Verizon ever claimed. AT&T is the only one being misleading.

thornz0 said,
They're playing with numbers again. They claim they cover 75% of the population with 3G (and they may), but they still cover significantly less actual area than Verizon, which is nothing more than Verizon ever claimed. AT&T is the only one being misleading.


Just dont ever travel outside of a metro area..... and you'll be fine... pshh... i hate when companies use logic like that live in a city and never leave it... and your service is great!

thornz0 said,
They're playing with numbers again. They claim they cover 75% of the population with 3G (and they may), but they still cover significantly less actual area than Verizon, which is nothing more than Verizon ever claimed. AT&T is the only one being misleading.

Exactly. It's all spin... It's one of my biggest complaints with AT&T to be honest. They're business isn't designed to fix things, they just claim nothing is wrong...

And how do those comparisons matter anyway? They aren't comparing it to Verizon's service except for that they have more phones... That's the only place AT&T beats Verizon, and Verizon is working on improving that. AT&T isn't working to improve their short comings...

at&t stop lieing to yourself

1) You do not have the fastest 3G network.
2) those 100,00 apps aren't yours their Apples so don't take credit

The entire problem with AT&T is this:

They have a limiting network that they oversold to a lot of people. Their failure to expand their network to accommodate the traffic of their user-base in turn screws the same user-base, because they are NOT getting what they were originally sold. Thus resulting in limited bandwidth, higher prices and us becoming the scapegoat for their inadequacies in running a business. In short: AT&T screwed themselves, and are blaming us for it, thus making us pay for it too.

Well.. At&T can claim to have applications cause they do sell the phone that has all those applications.

But yes 3G wise.. they need to do something to catch up... the only reason Verizon is ahead is cause they use old tech. You leave the North America and no other country uses CDMA other than a few small phone companies here and there.. so.. people who use Verizon..in other words.. dont travel as much!

Amodin said,
The entire problem with AT&T is this:

They have a limiting network that they oversold to a lot of people. Their failure to expand their network to accommodate the traffic of their user-base in turn screws the same user-base, because they are NOT getting what they were originally sold. Thus resulting in limited bandwidth, higher prices and us becoming the scapegoat for their inadequacies in running a business. In short: AT&T screwed themselves, and are blaming us for it, thus making us pay for it too.

So AT&T runs their company like the Democrats and Obama run our country?

Gup20 said,

So AT&T runs their company like the Democrats and Obama run our country?

LOL I just made it back here and found this. That's great stuff, lol.

Yes, to answer your question.