Google Scratches Google Calendar Maintenance

Google Inc. has scrapped a planned 13-hour maintenance of Google Calendar that had some users confused and worried about potentially significant disruptions of the online calendaring service. Apparently, Google decided to cancel the maintenance work after hearing from enough concerned users of Google Calendar and of the Google Apps hosted applications suite of which it is part. "Google is focused on its users, and in this case we listened to user feedback in making our decision," a Google spokesman wrote via e-mail on Wednesday.

In a brief e-mail, Google notified Google Apps administrators that it planned to conduct "routine maintenance" of Calendar between 8 a.m. and 9 p.m. on Thursday, but it didn't specify a time zone, leading some users to post messages in discussion forums seeking clarification.

View: The full story
News source: PCWorld

Report a problem with article
Previous Story

Microsoft's search group loses another executive

Next Story

0wning Vista from the boot

4 Comments

Commenting is disabled on this article.

Never underestimate the ability of the typical web user to make a huge issue out of something that is really quite insignificant.

"Earlier an email was sent regarding you Google Apps account"

I like it when big companies make typos. Makes them seem a little more human.

Ah, ok, helps to read the full article at the source, this would be a third desiscion and no update email sent to the users... sweet.

That is not the second email I got from google. The first one said 8 am to 9 pm. Then I got the following clarification email, emphisis by me:

Dear Joshua,

Earlier an email was sent regarding you Google Apps account, notifying you that we are planning to conduct routine maintenance to Google Calendar between 8AM and 9PM PDT on Thursday, April 26th, 2007 (3PM GMT on April 26th to 4AM GMT on April 27th). We understand that maintaining the highest level of reliability and uptime is critical to your organization and to your end users. Thus, we want to provide you with additional information about the upgrade and explain in detail the impact it may have on your users -- specifically, that only a subset of your users will be affected, and only for a few minutes each.

Why are we doing an upgrade?
We are updating some of our servers as we continue to improve Google Calendar. This is a normal maintenance update, and as with all updates we look to minimize the impact to our end users.

How will this impact my end users?
The impact to your users should be minimal. Only a subset of your users should be affected by the upgrade. These users may have trouble accessing their Google Calendars for a short period of time, generally less than 5-10 minutes each.

Will Google Calendar be down from 8AM to 9PM PDT?
No. This is the window of time that the maintenance upgrade will take place. During this time some users will experience issues accessing their calendar, but only for a short period of time each.

As always, we continuously look to improve our communication with our administrators. If you have any feedback or any additional questions regarding this maintenance upgrade, please feel free to contact the Google Apps Support team through the Google Apps Help center (http://www.google.com/support/a/).


Sincerely,
The Google Apps Team