Some Microsoft Store buyers getting $150 gift card for delayed Lumia 1020 shipments

Microsoft started taking pre-orders for the Nokia Lumia 1020 earlier this month on the Microsoft Store website, with the added offer of a free Nokia Camera Grip that also serves as an extra battery for the phone. However, it appears that some people who pre-ordered the phone later got word that the Lumia 1020 was on back order and would not ship as expected on July 26.

Today, at least one Microsoft Store pre-order customer got some good news, according to a story at WMPoweruser.com. Not only is the Lumia 1020 shipping out this week, a few days later than planned, but Microsoft is offering a free $150 Microsoft Store gift card to the customer as compensation for the delays in shipments. The gift card is being sent in the form of a promo code that can be used on the store's website.

The only small catch is that the promo code can only be used on purchases of $150 or more but that's a minor quibble. We are pretty sure that this customer is not alone and that Microsoft has likely extended this offer to other people who pre-ordered the Lumia 1020 from the site.

Source: WMPoweruser | Image via Microsoft

Report a problem with article
Previous Story

Microsoft: Businesses should plan their Windows 8.1 deployments now

Next Story

SkyDrive not getting rumored music player built by interns

7 Comments

Commenting is disabled on this article.

I too received a $150 gift card for my delayed white 1020. I was told I would have it by August 1.

I also raised a stink with their customer service dept, so I assumed it was a response to that.

JJMustang said,
I too received a $150 gift card for my delayed white 1020. I was told I would have it by August 1.

I also raised a stink with their customer service dept, so I assumed it was a response to that.

I never said a word to them. Got the e-mail saying it was first come first serve with fulfillment and just kinda shrugged it off.

I received two coupon codes with $150 value for my and my wife's phones. $300 off my next Surface Pro v2 and I just had to wait an extra 5 days for my phones.

So Nokia haven't learned from the 920? I waited 2,5 months for two 920's before I sent a complaint-mail to Mr. Elop. He fixed it though, and we all ended up purdy happy.

pantera9 said,
So Nokia haven't learned from the 920? I waited 2,5 months for two 920's before I sent a complaint-mail to Mr. Elop. He fixed it though, and we all ended up purdy happy.
My brother ordered one and received the $150 credit. The online Microsoft Store is using a third party to handle the Lumia 1020 (among other things, I would assume).

Come time for the release date (last Friday), he not only did not receive the phone that he had preordered, but he also did not even receive any acknowledgement of it being shipped--or not shipped. In the mean time, I walked into my local MS Store and picked up my reservation. He went to his local AT&T store to check their inventory, and they had some in stock. Fortunately (due to the $150 gift card and the camera case), he had already lost his upgrade to the online MS Store, so he did not buy it from AT&T.

By Monday, he still had no information on his status, so he called to complain. It appears that he was not alone.

Anyway, I suspect that this was a Microsoft Store problem, and online only at that. With that said, I am continually disappointed by the MS Store's staff as I am never helped until I flag them down.

pickypg said,
My brother ordered one and received the $150 credit. The online Microsoft Store is using a third party to handle the Lumia 1020 (among other things, I would assume).

Come time for the release date (last Friday), he not only did not receive the phone that he had preordered, but he also did not even receive any acknowledgement of it being shipped--or not shipped. In the mean time, I walked into my local MS Store and picked up my reservation. He went to his local AT&T store to check their inventory, and they had some in stock. Fortunately (due to the $150 gift card and the camera case), he had already lost his upgrade to the online MS Store, so he did not buy it from AT&T.

By Monday, he still had no information on his status, so he called to complain. It appears that he was not alone.

Anyway, I suspect that this was a Microsoft Store problem, and online only at that. With that said, I am continually disappointed by the MS Store's staff as I am never helped until I flag them down.

If I stop for a moment in our pop-up-no-permanent store I've got at least one talking to me.

MrHumpty said,
If I stop for a moment in our pop-up-no-permanent store I've got at least one talking to me.
My local MS Store was very good when it was first opened, but then I noticed that the good people disappeared at some point, but all of the bad seemed to stick around, including their manager. It is certainly a management problem, considering the employees will literally stand around in untouching-huddles while customers (like me) stand there waiting for one to notice us (usually until I decide to just start talking to one); a decent manager would quickly stop that from repeating.

I guess that I did go to a pop-up store in PA one time and they were very friendly, so I do not think that the issue is systemic.