Some splitting Surface Touch Covers reported [Update]

Earlier this week, we reported there were a number of people who have written posts on Microsoft's support forums to report audio issues with their new Surface tablet. The issues may be related to the Touch Cover accessory, but as of yet Microsoft has not given any specific reasons for why this audio issue might be happening.

Now there are new reports of an actual hardware issue with the Surface Touch Cover. The Guardian reports that several owners have reported that, after a few days of use, the Touch Cover starts to split on one end, which then exposes a wire that's meant to be inside the keyboard.

The apparent defect is at the same spot, where the Touch Cover actually attaches to the Surface. So far, Microsoft has yet to comment on how many units of the Touch Covers have this issue. It has also not commented on how many returns it has received for this problem. However, The Verge reports that, according to a Microsoft support employee, the company has seen "a lot" of returns of the product.

The Touch Cover sells separately for $119.99 in several colors. A black version comes with the $599 32 GB Surface bundle and the $699 64 GB Surface product.

Update: Bloomberg reports that, according to a Microsoft statement,  the company is "aware of a small number of instances of material separation" with the Surface Touch Cover and is replacing the defective units. The statement added, "Microsoft makes every effort to ensure our customers receive a high quality product."

Source: The Guardian | Image via Microsoft

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50 Comments

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Imo, the touch cover is way overpriced. I think somewhere between $59 and $89 is where it should be. Maybe even $59, because we all know it costs about $5 to make. Otherwise love my surface.

Use it normally till it splits, then walk in to the store and get another one. Shortly before the warranty is up, if they have not fixed the issue, flip the keyboard around 180 degrees so the magnets are the opposite way, that will make it last a loooong time.

"Microsoft makes every effort to ensure our customers receive a high quality product."

funniest over-statement of the millenia. lmao.

Albert said,
"Microsoft makes every effort to ensure our customers receive a high quality product."

funniest over-statement of the millenia. lmao.

At least they get a replacement, instead of shoving you out the door with a "You're using it wrong" comment. I just don't get all the MS hate, Apple is worse imho, and Google... sigh...

I warned Microsoft that Surface wasn't ready, that it was going to start its mitosis process and kill all humans as soon as it reached the consumers' houses but they didn't listen! Only God can save us now!

Enron said,
They could always say "You're folding it wrong"

I was just coming to post something similar.

At least they aren't just telling people it's their fault.

This is happening to my black surface. I was going to take it in this weekend to get them to replace it; I am glad that they will not try to put up a stink.

I know get an, stop being children with new toys and grow up, get an ultrabook, stop trying to look like a hipster with your touch screen devices, an actually get some work done

Iridium said,
I know get an, stop being children with new toys and grow up, get an ultrabook, stop trying to look like a hipster with your touch screen devices, an actually get some work done

I'm a professional programmer and the surface with RDP in sticky situations gets my job done just fine thank you

Iridium said,
I know get an, stop being children with new toys and grow up, get an ultrabook, stop trying to look like a hipster with your touch screen devices, an actually get some work done

Spoken like a true hipster and someone who CBA to try one out of fear that they might actually like it. Nice job contributing nothing to this thread, now STFU and GTFO!!!!

Edited by neo158, Nov 10 2012, 9:00pm :

tester.br said,


... bla bla bla ...

tired of read same story everyday everywhere

The truth is too much to handle? Get a life..

I got this, just a small part in the middle where it attaches to the Surface. took it to a holiday store and they swapped it for me right there. no receipts, didn't even buy it from that store (pre-ordered). so it seems there's very little hassel to get a good cover. I suppose that's the benefit of first-party sellers - they don't care where you bought it from if the only place you could have got it is from them directly.

I guess since Microsoft responded to this, and is issuing replacements, it must be true, but so far I've only seen (read) reports and no pictures and/or video of the defective product.

This is all good, but I want them to fix the real low volume on the Surafce.

Why isn't no one covering this issue to force MS hand into fixing it?

gullygod said,
This is all good, but I want them to fix the real low volume on the Surafce.

Why isn't no one covering this issue to force MS hand into fixing it?

Really? Reminds me of my iPod Touch low volume I hated it.

gullygod said,
This is all good, but I want them to fix the real low volume on the Surafce.

Why isn't no one covering this issue to force MS hand into fixing it?

Enable loudness in the speaker properties on the desktop that will help a lot!

PmRd said,

Enable loudness in the speaker properties on the desktop that will help a lot!

Assuming you mean "Loudness Equalization" on the properties for the Speakers under Enhancement tab?

ahhell said,
Low volume?
How loud do you want the thing????

Try watching a movie using the Netflix app, then tell me that the volume isn't low!!!!

Netflix has low volume on every single device I have used it on since they released the streaming service. What's your point here exactly?

neo158 said,

Try watching a movie using the Netflix app, then tell me that the volume isn't low!!!!

Mine's doing this but as the article says MS is replacing it no questions asked.
The support staff was really helpful too.

I'm not loving the touch cover feel, especially on the keyboard side, it is like this cheap Acer A500 cover I got that Acer made.. the black one shows everything when you touch it... we'll see if it holds up.

Yuck I can see this from happening. It felt weird holding my surface the other way instead of holding it at the magnetic end. It does felt like the touch cover would split open. I'm also afraid of bending it back behind the tablet fearing it'll eventually rip from its bindings. Ohwell! I guess I can just buy another one if that happens lol.

ekw said,
I guess I can just buy another one if that happens lol.

Or utilize the 2 year warranty with MS.... but hey, it's your money

markrobinson85 said,

It's cheap enough to just replace it.

I want to live in a world where $120 for an add-on keyboard is cheap.

markrobinson85 said,

It's cheap enough to just replace it.

Yea I know...it's totally not worth getting it replaced under warranty for 0

technikal said,

Yea I know...it's totally not worth getting it replaced under warranty for 0


I always had bad experiences with warranties, and yeah I'm in a financial situation where I'd rather buy a new one instead of the hassle of going through warranties.

siah1214 said,

I want to live in a world where $120 for an add-on keyboard is cheap.

Wrong, you want to work in such a world and live and spend your money here.

GS:mac

siah1214 said,

I want to live in a world where $120 for an add-on keyboard is cheap.

get a better job. $120 is cheap. I make that in less than 4 hours at work.

Colin McGregor said,

get a better job. $120 is cheap. I make that in less than 4 hours at work.


As we know, everyone has the possibility to earn that much, we're all just to shy to ask our employers... /s

GS:ios

Colin McGregor said,

get a better job. $120 is cheap. I make that in less than 4 hours at work.

wow you are unbelievable !
A TON of people don't make a lot..
Most people are not priveledged douch's that can throw their money down the toilet with a smug attitude..
ANd i tell ya one thing my earnings have gone up and down over the years but i know for a fact i don't throw my money in the garbage.
i bet you have you have a huge console / pc collection that costs a fortune that i would be a little jealous about but MASSIVELY nauseated by..
How many $1,000 gfx cards are installed ? wait nvidia has a new one out now for $1100 but go grab the garbage can.

In this fragile world we live in i wait until i can laugh at the people who have lost their ways.. we have evolved into walking bags of dirt.
that comet screaming in the sky can't come fast enough as far as i'm concerned.
Listen to the song Flood by Tool to get an exact idea of what I am going on about.. Learn to swim
and do us a favor and hold on tight to you surface tablets when the time comes (rather than something that floats)

Colin McGregor said,

get a better job. $120 is cheap. I make that in less than 4 hours at work.


Wow. You should see if that money can buy you some class... Yeesh.

Colin McGregor said,

get a better job. $120 is cheap. I make that in less than 4 hours at work.

Nice to see someone who has a firm grip on reality!!!! /s

Colin McGregor said,

get a better job. $120 is cheap. I make that in less than 4 hours at work.

If it's no problem, can you send me $120 then? I'm in Ontario too...it won't even have to go out of province and will show up in my account nice and fast. And a few other folks in this thread might enjoy it too if you could send them some of that money you attach no worth to.

What's that? No?

ah ok. we get you now rich lad