The top 10 tech related failures of 2013

2013 saw a number of major new products and marketing campaigns released as part of the tech industry, and there were quite a few that didn't turn out as well as anticipated. In this feature, we offer our own top 10 list of the biggest tech-related failures in the past year. Hopefully the companies that were involved in these projects will learn from their mistakes. 

10. Facebook Home; an Android skin no one wants or needs

Facebook wanted to offer a different way to view content from its service. The result was Facebook Home, an Android skin that pushed the OS to the back in favor of a series of apps that included CoverFeed, which took over the display to show activities of a user's friends.

Facebook introduced the Home skin in April and even got HTC to release a phone that had the skin pre-loaded on the device. However, the reviews for Home itself were poor, as many people simply didn't want Facebook to take over their entire smartphone OS. While Home is still available for download via Google Play, it only supports a select few Android devices. Facebook has been quiet about the future development of Home since its launch.

9. Google Reader shuts down; many RSS users get upset

RSS feeds are still used by tens of millions of people for viewing news on the Internet. That didn't stop Google from announcing in March that its popular Google Reader RSS feed site would shut down on the first of July. Despite online petitions asking Google to keep the site online, the company went ahead and closed the service.

While Google may not feel that Reader was needed anymore, don't tell that to the folks in charge of Feedly, who said they added millions of users to its own RSS service thanks to Google's decision. While Facebook, Twitter and other social networks are becoming bigger sources for Internet news, the number of active RSS feeds and users remains high and many folks still wonder why Google would ditch such a service.

8. Samsung Galaxy Gear; the future has not arrived

Samsung tried to enter the smartwatch market with the Galaxy Gear this fall, a $299.99 device that was supposed to offer a number of features that are normally put into smartphones. Samsung even offered up a clever TV commercial campaign that showed a ton of fictional TV and movie smartwatches of the past in an attempt to prove that the Galaxy Gear was supposed to be a science fiction product come to life.

The problem? The Galaxy Gear was dependent on a link to a Samsung smartphone for most of its features, rather than a stand-alone device that worked mostly by itself. Samsung has claimed the device has exceeded its expectations in terms of sales, but some reports claim that the Galaxy Gear has seen a large number of returns since it was launched. Any way you look at it, the smartwatch era hasn't started yet, at least not with Samsung.

7. Motorola's highly anticipated Moto X fails to drum up sales

Motorola started teasing the Moto X earlier this year as a major new Android smartphone. The hope was that the Moto X was going to be the device that would take some of the attention away from Samsung's successful Galaxy smartphones.

Motorola and its parent company Google officially revealed the Moto X in August, and really pushed the fact that people could go online to a website to change the color of the device before it was shipped to them. However, many reviewers were not happy that the hardware inside the phone was fairly pedestrian compared to the competition, and that it had the older Android 4.2 OS out of the box.

The smartphone launched in September for a price of $199 with a two year contract but sales were so bad that the price was quickly reduced to $99 within two months. Motorola finally started taking orders for a version of the Moto X with a Bamboo back plate earlier in December, but it may be too late to help boost sales. Perhaps Google should concentrate less on color customization and more on hardware and features for its next version.

6. SimCity launch hit with overloaded servers

SimCity, the revival of the classic urban simulation game from developer Maxis and publisher Electronic Arts was one of the most anticipated games of 2013. However, the team at Maxis decided to do something different with this version of SimCity. Instead of offering a pure single player mode, this new game forced players to sign online to a server to build their cities.

The problems began as people who pre-ordered SimCity encountered long waits to download the full game when it launched in March, due to the fact that there was a large spike in orders just before it was released. Even after players were able to download the game, the servers were so overloaded that many were unable to play SimCity.

EA tried to make amends by offering a free game to those folks who were unable to log in during the launch. However, the company remained steadfast that it would not offer an offline mode for the game, claiming that it was more like a massively multiplayer game than the old SimCity titles. That was little consolation for those players who were unable to build their dream city and shows the dangers of forcing online DRM for a game that can be played by just one person.

5. Google Glass barge still floating without a direction

In October, reports began surfacing of a massive barge with huge containers that was docked on a pier in San Francisco Bay, several miles away from the city itself. The rumors claimed that the barge was being constructed by Google, but for what purpose? At first, it seemed like it was going to be a floating data center, but then other reports claimed that it was to a store (kind of) for the company's upcoming Google Glass project.

Google finally gave a vague statement about the barge a few weeks later, claiming that it was going to be "an interactive space where people can learn about new technology." However, the marketing geniuses at Google that came up with this idea forgot one thing; large floating barges are under the rules of the local Bay Conservation and Development Commission. The group says the barge still does not have a permit to operate inside the city of San Francisco.

At the moment, the barge's construction is reportedly "on hiatus" and may not be completed until spring of 2014, if in fact it is ever finished. We are not sure why Google thinks a floating display for new technology is any cooler than a land locked retail store but this marketing project may never leave its current pier.

4. Healthcare.gov website fails at launch

The U.S. government got a lesson in website backend development with the launch of the Healthcare.gov website. In short, the site, which was set up to help U.S. citizens sign up to receive health care from a number of providers, failed in that basic mission, with most people unable to sign into the URL when it launched in October.

It was perhaps the biggest embarrassment yet for the Obama administration, and it was so bad that Microsoft offered to help the government with fixing the site. In the end, the administration announced earlier this month it had hired Kurt DelBene, the former president of Microsoft's Office division, to "lead and manage" Healthcare.gov. While most of the site's issues have now been addressed, the government will likely need DelBene's experience as it tries to fix the few remaining issues and make steps to improve the site going forward.

3. Poor Surface sales cause a big one time charge at Microsoft

The Surface RT launch in October 2012, followed by the Surface Pro launch in February 2013, represented Microsoft's first entry in the PC hardware space. However, sales of the tablets didn't meet expectations and earlier this year, the company started selling the first Surface models at deep discounts at its events like TechEd and its Worldwide Partner Conference. This summer, the company finally cut the price of the Surface RT down by $150 for regular consumers, with the 32 GB model selling for $349.

The final indication of the poor sales of the Surface came with Microsoft's fourth quarter 2013 fiscal results, when the company announced it would take a one time charge of $900 million. At the time, Microsoft said the charge was due to "Surface RT inventory adjustments." Later, Microsoft revealed that the Surface family of products had generated $853 million in revenue from its launch in October 2012 to the end of June, before the price cuts.

The good news is that Microsoft seems to have found a better balance between supply and demand for the Surface 2 and Surface Pro 2 tablets, which launched in October. While Microsoft has yet to reveal sales figures, the new models have been hard to find and purchase online since their release due to higher demand.

2. Microsoft's DRM plans for the Xbox One backfire

Microsoft must have thought at one time it was a good idea to treat the physical discs that would be used and sold for Xbox One games as products that were "owned" by the company or third-party publishers. In June, the company revealed that selling used disc games for their new console would be made under a complicated and restrictive system that would require retailers to sign up to become official Xbox One trade-in stores. Oh, and renting disc games at places like a Redbox kiosk or via GameFly was completely out of the question.

Microsoft also said that the Xbox One must be connected to the Internet at least once every 24 hours to play games. This restriction angered many people, especially military personnel who would be unable to connect the console to the Internet for long periods of time while out in the field.

The mass reaction against these DRM restrictions was huge and swift from gamers, who took to the Internet in various ways to protest these changes. A few weeks later, Microsoft caved and announced that Xbox One disc game owners could trade or loan their discs with anyone, with no restrictions. It also took away the 24-hour Internet requirement to play games, although all games must connect to the Internet at least once to be set up. 

1. The BlackBerry 10; the OS that may still sink a company

At the beginning of 2013, everyone in the smartphone industry was eying Research in Motion, as the company got closer to the long awaited launch of the BlackBerry 10 OS and the release of their first BB10 phones. In January, the company not only announced the touchscreen-only BlackBerry Z10 smartphone and the QWERTY keyboard Q10 handset, it also changed the name of the company itself to BlackBerry.

The marketing campaign for the new OS and the handsets was extensive; there were many TV commercials, including a Super Bowl ad that cost BlackBerry $3.7 million just to buy the time for the 30 second clip. It recruited celebrities such as singer Alicia Keys and writer Neil Gaiman to help promote the phones. A few weeks after the Z10 launched in the UK, BlackBerry CEO Thorsten Heins was even quoted as saying sales of the smartphone were "above expectations and their target was thoroughly ambitious."

We don't know what sales figures Heins looked at during that time period, but as the months went on the reception to the new BlackBerry 10 devices were clearly on the negative side in terms of sales. The company was already in a poor financial position but in the fall it decided to cut 4,500 jobs, or 40 percent of its workforce. It also tried to sell itself off but later decided to keep going as a leaner company that would concentrate on the enterprise market under the leadership of a new CEO, John S. Chen.

The massive fall of BlackBerry, thanks to the poor reception of BB10 and their handsets, makes this the easy choice as the biggest tech failure of 2013. While the company is still around, there's still a big question mark as to how BlackBerry can keep going thanks to competition from iOS, Android and Windows Phone devices. 2014 could be the year of a big comeback for BlackBerry or the last gasp of a company that once was the undisputed leader in smartphones.

(Dis)-Honorable mentions:

Wii U - Nintendo's next generation game console, launched in 2012, has seen its sales nearly evaporate in 2013, while Sony and Microsoft hit the ground running this fall with successful PS4 and Xbox One launches.

Yahoo Mail - Yahoo tried to revamp its old web email service with a new look and more features, but it got a "thumbs down" from long time users. It didn't help that Yahoo Mail suffered from an outage that kept some users from accessing their emails for days.

Intel's TV set top box - The processor company was in the middle of plans to release an advanced set top box that would be a possible challenger to cable TV providers, but a changing of the guard in the company's management resulted in a delay of the product, and a possible full cancellation in the future.

Ubuntu Edge smartphone - Canonical tried to fund development of its Linux-based smartphone with a crowd-sourced campaign that had a $32 million (not a typo) goal. Needless to say, the effort fell well short of that amount.

Ouya - The $99 game console that runs Android-based games and was funded by Kickstarter backers launched in 2013, but the reviews were on the negative side and there's been no word from the company on how many hardware units have been sold; not a good sign by any means.

Report a problem with article
Previous Story

Game of Thrones keeps its title as most pirated TV show for 2013

Next Story

Microsoft 2014: Another exciting year ahead

44 Comments

Commenting is disabled on this article.

I'm not sure about Google shutting Reader down qualifying as a failure. They discontinued an actively used service and users moved to alternative products, so while the decision might have been unfortunate it's not a failure as such.

There have been bigger actual failures this year, like Aliens Colonial Marines. Now that was a FAIL, with caps and everything.

Not to Bad..... Now I would move HealthGov to number 2.

Microsoft's DRM I personally believe was created by Gamestop, in short they would go out of business.

In defense of Microsoft Surface I have 1 RT, 2 Pro's and now 1 Pro 2. These have been the best devices I have ever owned. Periord. (Sorry Nokia 920, you got upstaged)

After 1 year of usage they are as fast today and 1 year ago, it is the only device my Daughter took off to college with and my father uses his as a Rad Warrior.

Sells may be poor, but it is an incredible device.

Gamestop will go out of business just like Blockbuster unless they find another business model. The PR campaign to hobble the new console generation might extend the lifespan a bit but the writing is on the wall.

YouTube in general is a mess these days, it's nothing but a cash cow making for a horrible user experience for anyone who isn't an 11 year old girl looking for music. Whether that is enough to make it a failure or not i don't know..

It also took away the 24-hour Internet requirement to play games, although all games must connect to the Internet at least once to be set up.

Wait, is this true for the Xbox One? So internet connection is still required to play a new game, even if disc? Fail.

As for SimCity, that abortion of a game reminded me to not buy a game before seeing how it plays. I figured I'd make an exception because I thought the game was going to be great. I was so furious with that game because I couldn't play it for weeks, that I still haven't even bothered to try for more than 30 minutes because I just lost interest in it. I can't believe I spent $60 at launch for that piece of crap. Never again will I buy another SimCity product after that. EA even tried censoring how bad it was, for example, by deleting all posts in their forums about the problems the game was having (including mine).

Not surprised to see the wearable smartwatches on here either. Those were doomed from the start.

i think the list is good overall, but substitute healthcare.gov in for Google Glass - as it's not even available to the public yet..

Other honorable mentions:
Cameras in Boston, not actually helping to identify the bombers. That was FAIL.

Red Light cameras not actually reducing accidents, while still growing in usage.

Apple maps fiasco as they switched off Google Maps.

Fulcrum said,

Other honorable mentions:


Apple maps fiasco as they switched off Google Maps.

So bad that it not only makes the list for 2012, but also 2013, eh?

Might as well just list the US as a tech related failure, with healthcare.gov, The NSA failed surveillance (spying WITHOUT getting caught), and the general support by Americans of anything that is not made in America. I'm sure this year will be worse. The world hates the US including the US. We really need to stop with all the self hate and get back to being united states.

It's unfortunate that the Moto X is on the list. It's a really fantastic phone. My girlfriend got one a few weeks ago and it's pretty nice. The specs might not be bleeding edge, but the design is great and performance is still good.

Hello,

spacer said,
It's unfortunate that the Moto X is on the list. It's a really fantastic phone. My girlfriend got one a few weeks ago and it's pretty nice. The specs might not be bleeding edge, but the design is great and performance is still good.

I agree. A phone doesnt have to have 12 cores, 128GB of RAM and be running Android 6.0 Alpha to be the latest and greatest. Itts a modest phone and a modest price.

Going back to blackberry, you guys forgot that apart from the failure of bb10 os, the company lost over $4 billions a month ago in unsold products.

Add to the list:

nexus 10. Outsold by surface.

chromecast. Nobody even remembers it.

whatever Motorola phone that was that you could design and special order.

YouTube comments with google plus.

google plus, which even after desperation 3.0, still going nowhere.

apple 5c.

neonspark said,
Add to the list:

nexus 10. Outsold by surface.

Good point, but the fact that one of many Android tabs didn't sell well is less of a failure compared to the only Windows RT tablet not selling well.

neonspark said,

chromecast. Nobody even remembers it.

The Chromecast is the #1 selling streaming client on Amazon in the US AND the UK, not exactly "forgettable".

neonspark said,

whatever Motorola phone that was that you could design and special order.

(Uh oh, I smell an agenda!)

The Moto X is already in the list .

neonspark said,

YouTube comments with google plus.

Certainly ranks as a major failure, but I don't think it makes top 10.

neonspark said,

google plus, which even after desperation 3.0, still going nowhere.

Not really a failure, as it was launched in 2011. Nice try though.

neonspark said,

apple 5c.

Meh, possibly. It remains to be seen whether or not it was a failure as Apple haven't released any sales figures. I suspect it might rank in next years list. Apple could possibly make the 'c' range work in the future though if they actually market it as a budget iPhone instead of a "slightly less expensive" iPhone.

Ouya being a failure is kinda stretching things. I agree with Michael Pachter on this one. The fact they had a tremendous Kickstarter campaign and then launched means it isn't a failure. Also, it's $99 and they only had to sell xxxxx to make a profit which by most accounts they did shortly after launch.

Whether you want to call it a failure because it's (mostly) a mediocre Android console, that's fine

Hello,

LOC said,
Ouya being a failure is kinda stretching things. I agree with Michael Pachter on this one. The fact they had a tremendous Kickstarter campaign and then launched means it isn't a failure. Also, it's $99 and they only had to sell xxxxx to make a profit which by most accounts they did shortly after launch.

Whether you want to call it a failure because it's (mostly) a mediocre Android console, that's fine


The plastic iPhone should have made the list before Ouya...

recursive said,
Windows 8 should have made the list, as it was released too late to make last year's.

Maybe, but only in relation to non-8 Windows. There are still more people using it than use OSX.

recursive said,
Windows 8 should have made the list, as it was released too late to make last year's.

8.1 should have been at the top of the list for biggest failure of the year.

Order_66 said,

8.1 should have been at the top of the list for biggest failure of the year.

...and still more people are running it and 8.0 than are running OS X.

So are you going to be intellectually honest and go on record that Macs are over 10 years of failing? (I don't think Macs are failures, I'm challenging your metric.)

For me, the biggest failure of the year was Google closing its Reader service. I was an avid user of RSS feeds (specifically the Google RSS sync through FeedDemon), and still am now thanks to Newsblur, which is a nice web replacement. I hate social networking as an alternative to RSS feeds and therefore will never use Facebook or Twitter to get news from the numerous sites I subscribe.

Hello,

TiffanyPiszko said,
Wow apples poor selling plastic iPhone didn't even make the list.

I completely agree. This should have been included.

Hi all items serve some sort of purpose some just don't get it . Some day apples core will rot just like the rest artificially inflated stock , hyped products PT Barnum couldn't done better himself.