Technical glitches by Microsoft and the digital music device makers have hampered Napster Inc."s ability to close the gap with Apple"s iTunes, the dominant online music service, Napster"s chief executive said on Tuesday. "There is no question that their execution has been less than brilliant over the last 12 months," Napster Chairman and Chief Executive Chris Gorog said at the Reuters Global Technology, Media and Telecoms Summit in New York.
"Our business does rely on Microsoft"s digital rights management software and our business model also relies on Microsoft"s ecosystem of device manufacturers," he added. Microsoft Corp., he noted, had to grapple with the complexities of dealing with a number of different services and device makers.