what apple said about my ipod...

[unique]

ok, I can't retain a charge for more than 4 days (after being fully charged) but apple won't do **** unless you fail the straight play test (4hours...mine gets 5 1/2) but I mean, if I use it for an hour one day, and go to turn it on the next, my ipod is dead...shouldn't they do SOMETHING about that? Just wondering if I should escalate it, and get a manager on the phone, and demand repair/replacement (I am supposed to be purchasing around 14,000 can dollars worth of apple products in the next 6 months for a business startup...maybe threaten that...?)

I dunno what to do really...anyone had an experience similar to this? Any ideas?

Thanks!

[Dazzla Veteran]

Haha, well must be different in this country.

My email to Apple consisted of me telling them 2 things:

Battery meter doesn't correspond with time remaining

Battery time isn't 8 hours as stated.

That was on Monday, UPS came that day, picked it up and shipped it to Holland. I had a brand new iPod on Thursday.

[unique]

Haha, well must be different in this country.

My email to Apple consisted of me telling them 2 things:

Battery meter doesn't correspond with time remaining

Battery time isn't 8 hours as stated.

That was on Monday, UPS came that day, picked it up and shipped it to Holland. I had a brand new iPod on Thursday.

wow really? perhaps it was the 'ipod representative' that I got....I will try calling again tomorrow...

ps. how long ago was this?

[Dazzla Veteran]

Definitely worth it. I also got a remote replacement overnight. Rang up in the morning, said the remote was faulty and I had a new one the next day.

Edit, remote was around 4 weeks ago, ipod was around 3.

[unique]

Definitely worth it. I also got a remote replacement overnight. Rang up in the morning, said the remote was faulty and I had a new one the next day.

Edit, remote was around 4 weeks ago, ipod was around 3.

alright, thanks for the help bud; did you just email them on the support website where you request a service call? and did you threaten to not like apple ever again!? :p

/edit: did they send the same model?

[Dazzla Veteran]

Both times I went through:

http://depot.info.apple.com/ipod/

And I had an email reply instantly.

Edit, yeah the sent the same model, 3G. There was part of me wishing the 4G came in the post :D but the rest of me was telling that part to shut the hell up and stop dreaming :D

[fuzzy_logic]

Haha, well must be different in this country.

My email to Apple consisted of me telling them 2 things:

Battery meter doesn't correspond with time remaining

Battery time isn't 8 hours as stated.

That was on Monday, UPS came that day, picked it up and shipped it to Holland. I had a brand new iPod on Thursday.

Oh my god that was fast. :woot: I never had to deal with Apple repair but I hope they are fast here in the U.S. too (I assume that you are in U.K.)

P.S: How old is your iPod, Unique?

[unique]

Both times I went through:

http://depot.info.apple.com/ipod/

And I had an email reply instantly.

is there anyway you can email me what you sent them? So I can get a taste for what get's them into "appease customer mode" ... [email protected]

if you don't want to/don't have a copy, no worries, just thought I would get all the help in my corner as possible!

Thanks again for the help man!

[unique]

its 1 month shy of 6mos. (5 months.. :p)

[Dazzla Veteran]

I don't have a copy, but from what I can remember just try to be as specific as possible, and if in doubt add some funky ****. I added that it would randomly change tracks and would skip when playing lossless files. And be polite :p

[unique]

I don't have a copy, but from what I can remember just try to be as specific as possible, and if in doubt add some funky ****. I added that it would randomly change tracks and would skip when playing lossless files. And be polite :p

hahaha, awesome...I will do that up in the next day or so....last question...do you think I should call them...then send my e-mail via the depot? Or just depot it up?

[Dazzla Veteran]

I just done it all via the web forms.

[fusi0n]

i wish i had a ipod.. lol

[unique]

I just done it all via the web forms.

wicked, I will see how this goes; appreciate it!!! :)

[fuzzy_logic]

Update us on what's going on eh?

[unique]

Update us on what's going on eh?

for sure! I will be calling tomorrow AM, and using the website to submit it shortly after that.

[unique]

getting the following error when trying to log on to submit my problem online...

"we're sorry!

6. Your request could not be completed. Please retry your request. We apologize for the inconvenience."

any ideas...i tried several times....even made a new apple id and everything....no clue!

[fuzzy_logic]

I got that message when I tried enrolling my AppleCare Protection Plan. And for a few days I couldn't log in at all.

[unique]

I got that message when I tried enrolling my AppleCare Protection Plan. And for a few days I couldn't log in at all.

i am guessing it eventually sorted itself out?

[aaron901]

do this: take a magnet and kill the hard drive. send it back to Apple for a new one. :D

[fuzzy_logic]

i am guessing it eventually sorted itself out?

Not after like a week in my case. I'd call them if I were you.

[unique]

do this: take a magnet and kill the hard drive. send it back to Apple for a new one. :D

good call....anyone you know actually do that?

[unique]

Not after like a week in my case. I'd call them if I were you.

yeah, that's what I did....they are sending me a box in the next few days....looking forward to sorting this out.

[aaron901]

good call....anyone you know actually do that?

yes, me. :D i didn't do it on purpose though. accidentally put my iPod mini on a magnet and it killed the hdd. Apple sent me a new one within a week. :)

[unique]

yes, me. :D i didn't do it on purpose though. accidentally put my iPod mini on a magnet and it killed the hdd. Apple sent me a new one within a week. :)

wow sweet....what'd you say went wrong?