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Ah, a fellow zen touch user. I thought this was meant for something else.

Anyway, to make a playlist, you have two methods. The best one is the use Creative MediaSource (or notmad explorer). In there you can make a playlist. Make sure to select the Zen Touch icon though.

You can also use the Zen Touch itself, but you cannot create playlists, just add songs to it.

If you need any photos or anything on how to do it, I'll gladly help.

Oh crap, didn't notice. I don't know what format it is, but I'll have a look around.

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