[help] blue screen

[eliil1]

I was playing a game , when suddenly I got a blue screen , afterwards I checked the Dump file with WinDebug and it showed me :

I can't figure out what's the problem...=\

Thx!

[+allan MVC]

System Properties - Advanced - Startup & Recovery Settings - Uncheck "Automatically Restart". If you get another blue screen it will stay up and not reboot. Post the entire contents of that blue screen error here.

[MagicAndre1981]

please set the Symbol Folder (open WinDbg and press CTRL+S) to

srv*C:\Windows\symbols*http://msdl.microsoft.com/download/symbols

and analyze again.

[eliil1]

please set the Symbol Folder (open WinDbg and press CTRL+S) to

srv*C:\Windows\symbols*http://msdl.microsoft.com/download/symbols

and analyze again.

are you sure ? =\

[MagicAndre1981]

yeah. Set the symbol path, open the Dump and run analyze -v

[eliil1]

it shows me

I tried downloading this http://www.microsoft.com/whdc/devtools/deb.../symbolpkg.mspx

but when I set the symbol folder I cannot open the dump file...=\

[+allan MVC]

Don't worry about the dump file - just post the blue screen error.

[MagicAndre1981]

could you please zip the dump and upload it?

[soldier1st]

when you load the .dmp file type !analyze -v and let it do it's work.

[kimsland]

could you please zip the dump and upload it?

To do this:

Start > Run > c:\windows\minidump > ok

Locate: Mini071809-01.dmp

Then zip it up (note you can also Zip up a few together, if there are more recent ones)

Then "Upload" (bottom right hand corner in the reply window) the Zip file

We can then analyze the Minidump(s) and hopefully let you know what to do

You may also want to check that you have the latest Audio driver from your hardware manufacture, installed

And that DirectX is also up to date

Sometimes its also a matter of completing all Windows Security Updates and Service Packs too

[eliil1]

I can't upload it....it says " Upload failed. You are not permitted to upload this type of file "

=\

I made winrar from the minidump folder (couldn't do zip =\) and uploaded to rapid. : http://rapidshare.com/files/261671006/Minidump.rar.html

[soldier1st]

it is being caused by this file atikmdag.sys which is an ati display driver so remove your graphics drivers but before you do that download the latest ones then download driver sweeper and run it in safe mode to remove all the leftover driver files once you have uninstalled the drivers then reboot into normal mode and install latest ati display drivers.

[eliil1]

weird.... I just installed 9.7 driver before the blue screen , it's the newest...=\ I'll try to reinstall it..

[kimsland]

The fault can be related to Hardware

The first thing you should do is run Bios Setup Defaults (in case you are presently overclocking)

Next confirm your Ram voltage rating is the same as reported in Bios

Next Run Memtest on your Ram

You may also try removing all internal dust in your computer

And re-seat all hardware

If each individual option above does not help, then you may need to set your Ram timings manually in System Bios

Lastly replace your Power Supply (or Ram if found faulty)

The above may take some time for you to do

Please reply back when you have had any change

[Pablo2008jedi]

Since you downloaded an updated driver before you got the blue screen then....thats your problem. Either the driver is buggy or hasn't replaced files properly.

[+allan MVC]

weird.... I just installed 9.7 driver before the blue screen , it's the newest...=\ I'll try to reinstall it..

And you didn't think to mention this before? Just roll back the driver - one of the great features in Vista.

[eliil1]

And you didn't think to mention this before? Just roll back the driver - one of the great features in Vista.

How do I do this?

Lastly replace your Power Supply (or Ram if found faulty)

I have E8400 @ 3.8 , 4870X2 , 4 GB mushkin xp redline. It requires a pretty powerful and pretty EXPENSIVE power supply , I can't just find one and replace...

[kimsland]

Yes, if you have another PSU lying around pls try it

But you should also check your Ram

The hardware issue is still a valid possibility

[+allan MVC]

Open Device Manager (start - run - devmgmt.msc). Click on Display Drivers to expand the item then double-click on your display driver to open the Properties window. Click on the Driver Tab then the Rollback Driver Button

[eliil1]

you mean this?

I tried both 4870X2 , entered their properties , but the Roll Backk was grey , I can't choose it =\\

so...maybe I should just remove the catalyst 9.7 from "uninstall or change a program" , download a new one , and install it again?

[+allan MVC]

Yes, uninstall the current driver and install the new one (get it from the ATI web site, not from Windows Update). Let's see what happens - though it's possible your system just doesn't like the new driver. In that case you'll probably want to uninstall the new driver (again) and install the older one that worked. There is rarely a need to update video drivers unless the new release has a specific fix you need.

[eliil1]

I reinstalled 9.7 , and got blue screen again , with the same problem : dxgkrnl.sys

I'll try maybe running memtest ...

[+allan MVC]

Do you have direct-x 10 installed?

[eliil1]

I guess...I mean isn't it built in vista ultimate x64 ?

anyway , how do I check it?

[+allan MVC]

start - run - dxdiag & pres ENTER

And my recommendation is the same as before. If the new video driver is causing the problem you should uninstall it and install the older version which, I assume, worked fine.