Cannot complete installation

[rdmix]

So i`m helping out my friend with his laptop. It was really messed up before and I dont even know how it got to be like that. Anyway, we did a factory restore and everything was fine untill we got to the point where we had to reinstall vista premium. The laptop didnt come with any installation disks for vista so yeah. The installation would get to a point where everything is filled out and we had to click ``start windows`` and then the setup wizard disappears and we`re left with just a plain desktop with not task bars or anything so pretty much it froze. i tried letting it load for about an hour but nothing happened, the screen went black and never turned back on. Any solutions to this would be greatly appreciated, thanks.

oh and its an HP dv6000

Edited November 5, 2009 by rdmix

[+jamesyfx Subscriber²]

So, you've recovered the OS via the built-in recovery partition, and it gets to the point where you get back to the Windows desktop, but nothing loads?

It sounds like the laptop has a hardware problem. At this point in time it's most likely the hard drive, so I would run a hard drive diagnostic.

The dv6000 series covers a range of models and specifications - you should find the actual model number underneath the laptop. With this information we'd be able to find out the make and model of the hard drive so we can find you the correct hard drive diagnostic tool.

The best way to run a hard drive diagnostic is to download the Bootable ISO version and burn it to a CD, then boot from CD. You'll have to do this from another system (obviously!). If you can't do this, I'd take it to a PC repair shop and they will probably run full system diagnostics (which will cover every piece of hardware) for a relatively low cost.

Hope this helps. If anyone has a different opinion or suggestion/solution, check that out too.

[Dance.]

Is it still under warranty?