Best CMS to manage IT FAQ/Docs

[xplatinum]

I've been trying to find a good Content Management System to organize IT stuff (FAQ, problems/solutions, etc)

Is there a platform specifically aimed at doing that ?

Is a wiki really the way to go ?

[sc302 Veteran]

yes a lot of ticket management solutions will support this.

http://www.kayako.com/solutions/ <- for example

[etempest]

May want to give this site a look

http://www.cmsmatrix.org/

It allows you to compare different CMS.

Personally, I see if there modules using Drupal.

[xplatinum]

yes a lot of ticket management solutions will support this.

http://www.kayako.com/solutions/ <- for example

I am not looking for a helpdesk but more of a ressource site. A site where you can find problems and its solutions.

I'll take a look at drupal via plugins. I heard you needed to have at least basic PHP skills to use it...

[sc302 Veteran]

neowin <- a site where you can find problems and solutions. any forum software would work, my old company (very extremely large company) used lotus notes for their internal KB, but you can make public folders in exchange to do the same.

[+BudMan MVC]

Like sc302 seems like neowin will meet your needs ;) Not sure why you want to host an internal site to just host faq? You don't really need a CMS to publish FAQ. it could be a word doc/pdf on file share - or simple html file served up off anywhere.

If all your looking for is a place to post info - any cms would work, or even simple blog type software if you want something easy to write up different articles, if you want it to be a forum, then any forum software would work smf, phpbb, etc.

What do you have in mind for the features of this site - once we understand exactly what your wanting to accomplish, then we can point out different methods/tools/ways to accomplish your goals. Are you wanting a place where users can post questions, and then other users can help answer? (forum) or just a place to list FAQ/Policies, etc.? Sounds like your not after a ticket system where users would put in problems, and then use the system to track the issue, etc.

[xplatinum]

Like sc302 seems like neowin will meet your needs ;) Not sure why you want to host an internal site to just host faq? You don't really need a CMS to publish FAQ. it could be a word doc/pdf on file share - or simple html file served up off anywhere.

If all your looking for is a place to post info - any cms would work, or even simple blog type software if you want something easy to write up different articles, if you want it to be a forum, then any forum software would work smf, phpbb, etc.

What do you have in mind for the features of this site - once we understand exactly what your wanting to accomplish, then we can point out different methods/tools/ways to accomplish your goals. Are you wanting a place where users can post questions, and then other users can help answer? (forum) or just a place to list FAQ/Policies, etc.? Sounds like your not after a ticket system where users would put in problems, and then use the system to track the issue, etc.

I'm actually helping a friend find what he wants.

Basically it would be a site used as a reference, divided into categories where you can put problems along with their solutions. Exchange, AD, Windows Server, etc.

It's really just a reference, not a place where people can ask questions. Kinda like a huge database of solutions divided into categories.

[AltecXP]

We have used the same engine as Wikipedia for years at work now. its great due to its ability to update direction as changes need to be made.

http://meta.wikimedia.org/wiki/Main_Page

We installed it on a desktop in our closet running Windows XP Pro and WAMP, its Currently supporting about 300 IT guys in at least 7 countries. Ranging from desktop support to the server team, to mobility support, Phone support, trouble shooting for hardware/software, info on how to get ATT/Sprint/HP support ect.

Originally we set it up for just the 3 of us in the Philly office, then the other teams found it and it started growing.

We have it structured into departments, then by system(ie: Windows, osx, windows server or xserv), then down and down, and each local office has it's own section for things that ONLY apply to that office, special software install due to their clients, or how-tos for systems that exists in that office but not others. For example until last month my office was the only one still running Outlook/exchange so we had that in our Philly section. So anyone answering a support call originating in Philly can look at it and provide an answer for the problem, or add another solutions if the one in the Wiki didn't work, but another did.

It's also searchable, and we link the most commonly used section on a nav on the sidebar, or you can create your own page on it that links to only the pages that YOU commonly use.

It's been great for knowing in under 2-3min if there is already a known solution or if you have to search else where (Google). That is assuming that it is being kept up to date. We created ours as there were MANY documents on our repository that were years out of date, and no one wanted to take the time to review them, or even try to look for them.

:)

Edited November 19, 2009 by ZX2

[+BudMan MVC]

Yeah sounds like a wiki is what your after -- here is free option for wiki software

http://www.mediawiki.org/wiki/MediaWiki

here is another

http://www.dokuwiki.org/dokuwiki

etc.. etc..

[Grunt]

A Sharepoint site will also work quite well...

Thats essentially what I want to set up for myself to store all the knowledge I have for IT problems and solutions.

[AltecXP]

A Sharepoint site will also work quite well...

Thats essentially what I want to set up for myself to store all the knowledge I have for IT problems and solutions.

Maybe 2007 or 2010, 2003 BLOWS.

[+BudMan MVC]

Sharepoint it OVERKILL for something like this -- And can be a pain to configure, etc. A simple wiki sounds like what he is after.