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Posted 07 August 2011 - 05:19
Posted 07 August 2011 - 09:43
Posted 07 August 2011 - 10:36
Is it a legit version of Backup Exec? if so... call their support, they are actually pretty good over the phone.
I personally would try and find out what version of backup exec the backups were made with and reinstall that version just to get the data off.
Posted 07 August 2011 - 10:42
Posted 07 August 2011 - 13:49
Thanks for the reply. Yes this is a legit version - this is for work & we have had a license every year.
Ya know I never even considered calling as most of the time customer support is an absolute joke. According to your post - I guess enterprise-level support is altogether different.
I will give that a try - we purchased some online tech center knowledge base that was $50 - it was a joke and nothing but a selling platform for their $3000 class.
My plan is to get all of our archives on a couple 2TB discs then change our entire backup environment to something that doesnt suck so bad -
My next task is to find some damned good enterprise-level software that works...
Posted 08 August 2011 - 01:31
Posted 08 August 2011 - 03:22
Posted 08 August 2011 - 03:36
Posted 08 August 2011 - 17:49
Posted 08 August 2011 - 18:06
Arcserve = spawn of the devil
Thanks man - I will try the NT backup method - then call if all else fails
I LOL'd at your comments - even read it to a co-worker who has an office next to mine -
Im trying to get people to feel my pain.
Posted 08 August 2011 - 19:20
Posted 08 August 2011 - 20:17
Posted 08 August 2011 - 22:05
First of all, please calm down. I know how frustrating it can be as I have to deal with lots of backups for a living and fix things when other people break them.
Anyway, if you go ahead and raise a support call, please PM me the number. If I am not mistaken, you are based in the US, so your Backup Exec support would come out of Symantec's Heathrow, FL site. That's where the product is engineered and it makes sense for tech support to be cozy next to people who code the thing. If support are getting you nowhere, I have contacts there -- duty manager, tech support guys -- whom I can get in touch with to get your case to a principal/senior tech support engineer.
Also, worth having a look at this tech note: Click Here. Sounds a lot like the situation you're describing -- can you confirm?
Posted 09 August 2011 - 15:58
deep breath ----- ooooosssaaaahhhhhhhh oooossaaaahhhhhhh
ok - Thanks vanx
I will try calling them tomorrow as its almost 5:00 > Thanks for your offer - I know I'll be using your advice - damned nice of ya' to lend a hand.
To answer your question - yes that is the exact error I get on several different tapes.
But the scenario mentioned does not describe our situation. Which was:
tapes made with old version - now we want to extract the data and dump it to a 2TB external - regardless of readable format. - that simple
nearly every tape says that it is missing or has been overwritten.... weird.
I say nearly because I was successful on 2 restore jobs within the last 4 hours - making my boss think Im a god
Is it just me or is this software incredibly confusing because it sucks, or because enterprise stuff has to be confusing and complex to justify the prices ? meh
Thanks for your help man, I appreciate it. - oh and X-Files was the best show on TV. Ever. (minus the last 2-3 years)
Posted 12 August 2011 - 00:39