18 replies to this topic

[Regulator29]

So yesterday we had our internet connection fixed, a new wire/chord outside and sometime after that I find out that our connection is slower than before went from 20 Mbps (or so) to 1.5 Mbps. So my question is, is it possible to get a better, faster connection without upgrading or not? In the past (up until yesterday) I was getting download speeds of up to 2 MB/sec and now im getting about 200 to 300 kb/sec and im a big time online gamer.

[ybrett23]

we need more info,
have you switched isp? why is it slower?

[satukoro]

Has your internet plan changed at all? If not, go to http://speedtest.net and see if it matches up with the up/down rates listed on your router's home page (usually 192.168.1.1). If you're still not getting your expected speed, I would suggest calling your ISP.

[Regulator29]

my mom changed it awhile back (not sure when) so i guess the new cable changed to what we're paying for.

[firey]

Regulator29, on 14 March 2012 - 19:14, said:

my mom changed it awhile back (not sure when) so i guess the new cable changed to what we're paying for.

It's possible that it was just never updated, on the ISP Side. Unless the cable itself has problems, it won't be what is affecting your Internet. I know a lot of ISP's will keep what you have (speed wise) for the entire billing period, after which they will switch you. Some require a months notice, meaning the current billing period and the next one will be whatever the initial plan was, then after that time will update you.

It's possible you were never changed, and when the ISP was verifying connections noticed you were set higher than you should be.

[giantpotato]

First, find out what speed your parents are paying for, if it matches then there is no problem, if it's slower, call your ISP and ask them to fix it.

[Regulator29]

well then im hoping that they screw up some how and accidentally put us at a higher speed in the coming weeks/months.

right now we're paying for a dismal 1.5 Mbps connection. we were at a 20 Mbps until the fix yesterday.

[remus_lupin]

I would say it's unlikely they will screw up again and put you back to a speed that you shouldn't be getting anyway. I would say your only solution is to fork out some more money for the faster speed.

[ChronKee]

I dunno, speed shouldn't affect latency like that. (note the ping increase of 6x) Try testing to the same server as before... also, any changes in networking equipment? Any noticeable packet loss if you run a ping -t to a known ip address?

Better yet... run a tracert to some well known public IPs.... google dns (8.8.8.8), etc... look for any single item whose ping is significantly higher than the others around it.

[+BudMan]

"speed shouldn't affect latency like that"

There is not one mention of latency anywhere in this thread.. Did you even read it?

The problem is clear - his mom stop paying for the higher package.

[Ntrstd]

BudMan, on 16 March 2012 - 02:22, said:

"speed shouldn't affect latency like that"

There is not one mention of latency anywhere in this thread.. Did you even read it?

The OP said "im a big time online gamer". Ping times and latency are important to online gamers because it affects their reaction time inside the game. This mostly affects FPS and fighting games.
For the same skill level, a player with 50ms latency could expect to do well. But a 250ms time would make a player do badly. This is sometimes called lag. I don't believe 24ms higher ping time would affect his playing too much!

<Snipped>

Edited by Anaron, 16 March 2012 - 11:30.

[+BudMan]

Again -- never stated anywhere in this thread by the OP anything about any latency issues!

You do understand you can have 1.5Mbps with Ping time X, or you could have 20Mbps with the same Ping time X.. His mom reducing the package she is paying for has nothing to do with the latency on the connection. NONE!

You asking him to trace route google is completely pointless and will show NOTHING.

[ChronKee]

BudMan, on 16 March 2012 - 04:31, said:

Again -- never stated anywhere in this thread by the OP anything about any latency issues!

You do understand you can have 1.5Mbps with Ping time X, or you could have 20Mbps with the same Ping time X.. His mom reducing the package she is paying for has nothing to do with the latency on the connection. NONE!

You asking him to trace route google is completely pointless and will show NOTHING.

Sadly, you're showing how little you know about networking.

If he's concerned about gaming, it's ALL about latency... which has ZERO to with latency. You can have a network with 200k download and 5ms latency response respond better in this type of scenario than 20mb download and 100ms latency resonse. This is gaming only.

However, if a networking compent upstream of our friend here is showing high latency or low throughput, that could indicate an issue he may need to enumate to his ISP before it is resolve. I'm sure dozens if not more of us have needed to show the "expert technicians" at our isp's where the errors in our ISP networks exist before recieving reasonable speeds...

Don't be negative just to be negative please, especially when you don't know the credentials of folk you question

[gigapixels]

ChronKee, on 16 March 2012 - 04:51, said:

Sadly, you're showing how little you know about networking.

If he's concerned about gaming, it's ALL about latency... which has ZERO to with latency. You can have a network with 200k download and 5ms latency response respond better in this type of scenario than 20mb download and 100ms latency resonse. This is gaming only.

However, if a networking compent upstream of our friend here is showing high latency or low throughput, that could indicate an issue he may need to enumate to his ISP before it is resolve. I'm sure dozens if not more of us have needed to show the "expert technicians" at our isp's where the errors in our ISP networks exist before recieving reasonable speeds...

Don't be negative just to be negative please, especially when you don't know the credentials of folk you question

Please, re-read the original post. The guy's actual internet speed went from 20 Mbps to 1.5 Mbps. Latency is not in question here.

Not to mention the mystery was already solved: his internet service plan changed to a lower speed.

BudMan has been around here for a very long time and knows his stuff. You can go ahead and check his post history if you want to verify. I'd say that you, being the one who just joined today, should be the one proving credentials rather than a long-standing, well-known, extremely knowledgeable member.

[Billmaster]

"If he's concerned about gaming, it's ALL about latency... which has ZERO to with latency."
Self-Ownage?