BudMan, on 13 May 2012 - 13:08, said:
I agree with you - they do.. But why is my question.. Its not legal binding - is it? Any one could fake that signature, so how could it be?
So my question is why do they continue this archaic practice?
"it comes through on the fax and it ensures it's received."
How so? Quite often one persons fax could get mixed up in another, thrown out, etc. A pile of papers is easy to miss, etc.
But its quite simple to setup a similar method with email, you can have all email to an address or even multiple addresses printed out, with their attachments also printed, etc.
I you want orders to just be printed out so people on the floor can fill them - sure simple email sent to firstname.lastname@example.org could be printed automatically, etc.
We only use the fax for speicific cases, there is no risk of a mix up the way we do it. Also, we have people who work around the fax machine and it's loud when it goes off. Some companies we deal with don't have a full computer system with e-mail and the sort. They use Fax in place of email.
Also some companies we deal with are heavily regulated by the US Government and there are strict guidelines on the computer systems which prevent the use of e-mail.
Our company DOES have an order/sales e-mail however just receiving a request for an order is only part of it. As we don't deal directly with the customer, we deal with vendors who deal with the end user. I work for a Point of Sales company. So a Cash Register Dealer gets in contact with a store, store says they want registers, dealer tells them about ours and they make a sales order with each other. Then the dealer comes to us with all the order requests, as well as a whole bunch of other stuff.
So while e-mail works, we would end up with potentially 5 e-mails with back and forth communication. Here we just do it via fax and it gets files right away instead of a sales person not printing it out, an attachment being too large, etc.