BudMan, on 31 July 2012 - 03:21, said:
So you sent it to idiot?
That is what that conversation tells me. Maybe not a true idiot, but someone that reads at the level of like a 4th grader.. Says right there program_error_updating
host not found.
Where in that error does it say anything about a virus????
See the part that "says report this to your support team" That is what the error should say, this way they have someone that reads at we hope a at least a 8th grade level.
What it should do is not present anything to the user other then Call Someone that works with computers
Kind of like the idiot light on your car, you know the flashing symbol of an engine with words check engine. This is what computer errors should be, just flashing lights to get the attention of the user, FILLS the SCREEN!! With BIG RED FLASHING LIGHTS, maybe we can get some HORNS to go off as well. Because they sure and the F don't look in the tray about the little blinking virus shield blinking at them, or the blinking tray item that windows updates are ready, etc..
You just do not get my point do you?? Someone has to program the common language wording, someone has to determine and then how to write when that common wording is presented. Do you want your software to cost 3x what it does now, are you willing to pay that? Then maybe you can get it worded like that.
Even if you word it like that, So what is your "user" going to do with that error? Ask your idiot friend that... Because NO again that is NOT what your error says now is it.. Not contacting the update server does not mean there is no internet connection, does not mean that at all!
1) I understand that it would be hard to code common english for all error messages. Though it wouldn't hurt to simply the most common one. Sure malware could block the program from downloading the updates, but from all the machines I've repaired using malwarebytes, the only time I really see that message is when the Ethernet wiggled loose (clips aways break off on me). Plus while malware very well could be blocking the communication to the update server, checking your internet connection is always a good first step.
2) I really don't think you understand the average user. it may be that you spend most of our time around smart, expert computer users. If I wasn't doing computer repair for the average user I would be the same way. But I do deal with the average computer user and let me tell you, most would not know what "Program_ERROR_UPDATING 0,0, Host not found)" means. To you and me and a good portion of the Neowin community it's as close to common sense as it gets. But for the normal person it's not, far from it.
Just tonight I got a call from a user who couldn't check their email. She was using mozilla thunderbird and she couldn't receive email. She said 'it told her the password was bad". Upon logging into her computer i clicked on the check mail button. what I got was a password error.... BUT the error message continued. it said
YOU MUST log into this website ______________(Her ISP's web based email website ... it had the URL in the dialog box)________________________ and accept the new terms of service. Yep... it couldn't have been any clearer. But all she saw was "Password error".
So I found 6 more people to quiz on what that error message meant. You will be happy to know the 1st 2 people, 1 of which I know to be really good on the computer (so not the best person to ask). Got it right the 1st time. The 3rd 4th 5th and 6th person said.
The 5th person finally saw the word host in the 1st error box.
I should totally quiz my dad, he would be the perfect test subject. My mom on the other hand would NOT be the perfect test subject.