Posted 03 October 2012 - 13:06
Thank you very much for your answer.
I need to explain my self better. The form is not part of a site.
My organization uses a VB software that has VB forms. One of the software's functions is to export a VB form into an HTML form and send it automatically through Outlook to external customers.
Since we work with Microsoft technology, and all our customers are organizations which use outlook and exchange server, it is the only thing we need to support.
The mailto action is generated automaticlly by the VB code and since the code was developed in house, we can change it if needed.
However, I can't change the external customers' server code! the only interaction with them is through the outlook mail.
When they submit the form, we get an email notification, we are requested to approve the data and only then the database is updated.
The problem occurs only when they submit the form and not when we send it to them.
I really need to find a better solution for this.
I understand that there lots of problems with the mailto action, and that it depends on the type of browser and mailbox I'm using. In my case, I already know that I need to make it work with outlook 2010 and IE9.
What could be the problem?